I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

Lots of great deals this holiday season! They have quite a few men's and women's 70% off racks. For…read moreBlack Friday, they had most items in the store at 30-50% off and additional 10% off the 70% off racks. They are stocked well, so there are plenty of choices. All the employees we spoke too were very pleasant and helpful.

I'm deducting a star for this review because the store doesn't carry petite sizes. One has to order…read moreonline if you are short like me. However, I managed to find a pair of boy's convertible pants that fit perfectly and were cheaper than adult sized pants. I wanted to buy knee high socks and the salesperson, Heather, directed me to the display. I brought a couple of pairs to the register to buy them. Luckily, Heather noticed that the XS size was actually for children. She asked what size shoes I wore and we determined the socks would be too small. Thank you Heather for preventing me from buying them and then having to return to Vacaville to bring them back.

The tall and cute guy manning the store was friendly and very knowledgeable. He answered all my…read morequestions-- gave me helpful advice and suggestions for shoe sizing. Excellent customer service would def come back. Also helped me pick out a jersey for my favorite team. They have a great selection of jerseys and sportswear too.

I love this place! Great service and helpful staff. FYI, the place has moved. It is now on 604 3rd…read morestreet in Davis! The old location is now closed.

Great store I just moved out here from 408 this really fun area great people i highly recommend…read morethis store they got everything Brentwood is a unique town the owner is nice to and the workers any way thank you

Great local clothing store.Friendly family business. Great…read moreplace to get sports attire

Never in a million years did I think I'd find myself shopping in a running store... yet here we…read moreare. Stopped into Road Runner Sports in Concord looking for a new shoe for my upcoming Presidio race and ended up having a really great experience. I was greeted immediately and helped by Travis, who walked me through their foot analysis process. They have a scanner that provides a detailed report on your foot size, gait, arch type, and overall movement patterns. It was fascinating to see all the information and learn more about how I walk and train. After trying several options, I went with the Nike Pegasus 42, and they are incredibly comfortable. I also signed up for their VIP Family program, which includes discounts on purchases and a 90-day return policy, making it easy to feel confident about the investment. The store carries a great selection of running, walking, and athletic shoes for both men and women, along with apparel, supplements, socks, and accessories. The experience was so good that I actually went back the next day and picked up the cutest running hat that says "Cheaper Than Therapy Run Club." I fully plan on wearing it to the race. On my second visit, Alberto helped me and provided the same excellent customer service. I also learned about their weekly community run/walk club, which meets Thursdays at 6 PM and utilizes the nearby Iron Horse Regional Trail. It's open to runners, walkers, families, kids, and even dogs, making it a welcoming option for all fitness levels. Overall, a fantastic experience and a great resource whether you're a seasoned runner or someone just beginning their journey.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

Recently went back in there and when I tell you, Juanita is the best sales person in the building…read more She's not only attentive. She make sure that you have what you need. She make sure that you're getting the best prices just all around a great customer service representative. I still don't understand why she's not a general manager because she is the example of what a caring customer representative is..