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Napa, CA

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HomeGoods and Marshalls

3.6 (29 reviews)
Open • 9:30 am - 9:30 pm
Updated over 3 months ago

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9 years ago

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12 years ago

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11 years ago

Love the combo store, I always find something cute to wear. The store is clean and staff friendly!!!

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12 years ago

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12 years ago

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12 years ago

Beautiful store, great customer service, very helpful. Checkout is usually very prompt an the achieves are also very friendly.

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10 years ago

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Review Highlights - HomeGoods and Marshalls

“I usually don't have time to venture over to the Marshalls side as I end up spending most of my time in the HomeGoods section.”

Mentioned in 2 reviews

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American Eagle Outfitters

American Eagle Outfitters

2.6(7 reviews)
1.7 mi
•$$

I was not going to buy anything. I was in this time last month and saw a shirt that I wanted but,…read morepaying $30 for a "Peanuts Gang" Shirt was not in the budget. I was waiting for a friend to finish up a return transaction and walking around. There was a very friendly young man (I don't remember his name) who asked me if I needed anything. I told him what I was looking for and he headed straight for the clearance section and to my childlike joy, it was there. In my size AND Less than $20. I walked right up to check out and was delighted to be rung up by Diana. She was very pleasant and looked up my AE credit card info without any problems. I left with a smile and that same, childlike joy.

Bad customer service. I went to pick up an order I had placed online which was initially delayed…read moreand I was informed after I had already arrived to pick up the item (I wouldn't normally blame the location). I then had to wait an additional week to come pick the item up. Once my order was ready I was notified and I checked the store hours online to find that the store is open until 9pm. Unfortunately under the circumstances, the hours had changed from 9pm to 7pm. I arrived around 6:55pm and as I approached the door one of the associates quickly locked the door. I gently tugged at the door to see if it was open, as earlier I was informed that they would be open until 9pm, to find it had in fact been locked. The associate who locked the door swiftly walked away though she saw me walk up to the door. I tried to look up the hours in my phone quickly, as I was slightly embarrassed, and as I look up and she takes a step closer and just points at the sign on the door which had the new hours listed. I quickly stated it was before 7pm and I just wanted to pick up a package. She heard me and just pointed at the sign once again in a more direct manner. I understand that some stores are closing early due to the circumstances. If it were just an instance that I tried to make it into the store a minute before closing time on a regular given day (I.e. 8:59pm) I wouldn't have been upset as it would have been my error. If the associate were to lock the door and just reference the sign and state "I'm sorry we are closed" or "company policy" or literally anything to acknowledge a customer I wouldn't have been upset on the actions the employee/location took. It was the fact that the associate watched me walking over, locked the door immediately, and tried to walk away and cover it up by ignoring it and me. Next time you order something online ship it to your address instead to avoid any issues.

HomeGoods and Marshalls - deptstores - Updated October 2026

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