I ordered shoes on 12/12/25 for my x-mas party on 12/19/25. I admit that I was cutting it close…read more The shipping date they promised was 12/19/25. I received an email on 12/14/25, stating that there was a delay in processing my order. I tried canceling on the app but was unable. I called in on the 16th to try and cancel and they claimed that the item was processing and that it could not be canceled even though it had not shipped. I informed that I had to buy another pair of shoes and that they were wasting their money and my time, because I was planning on returning the shoes. They kept apologizing for my inconvenience and saying that they understand. I told them that the customer service is received was poor and that I will not be patronizing their store in the future and will let the public know.

DSW does not get the recognition I feel that they deserve. I've been a DSW fan for years! This…read morelocation at Gateway Plaza, I honestly have never shopped in person. I usually come to pick up an online order, try on and look over my new shoes, and leave with a huge smile on my face. See: like a kid in a candy store. :) The staff here are always courteous, greets me when I enter the store, and helpful if I have questions or need to place an online order. The store is clean and a nice sized location. Needless to say, I'll be back ...what girl doesn't love new shoes. Plus, I'm always earning rewards, which keeps me coming back. This being the cherry on top of all the sales!! See ya again soon DSW! :)

An empty store in the plaza. More clothes than shoes. The shoe selection is scarce. They have a lot…read moreof ed hardy and von Dutch clothes. They also have another brand that I'm not familiar with. This location reminds me of a knock off shoe store. I will just have to stick to the Richmond location. The service was lacking. The 2 cashiers were more concerned about winning a shoe raffle than seeing if the customers needed help. The security guard was more attentive.

Unfortunately I was scammed by this store. Do NOT trust them…read more When I came into the store I spoke w Gabriella. I explained to Gabriella that I had placed my order at 6:33pm and although their email order confirmation says I can cancel my order within the hour, it did not let me. So, I called the store at 7:08pm and they said to come in and they could cancel it in the store. Unfortunately this is NOT what happened. Instead I was charged a second time. When I called and spoke w Gabrielle the next day, she said to not worry to wait 5-7 days for the refund to go back to the original form of payment. Well today is 7 days later and there's no pending credit or refund back to my card and only shows the two charges on my card. So I called the store back and asked to speak w a manager but since she was not in I spoke w Emily, the assistant store manager and she said that Gabrielle was not in and to call their customer service number at 1-844-362-4422. I called their customer service number and they were unable to help. They said they would take a message and someone from their online escalation dept would call me back within 24 hours. Luckily I can and will be disputing the duplicate charges with my credit card. They charged me a total of $371.46 for a pair of shoes. It sucks bc I spoke to their staff and thought they were good people and I empathized w Gabrielle's story about how some people have come in and stolen from their store before but in all honesty I can see why they do that if this is how they treat honest hard working paying customers. In short my only hope at this point is to dispute all Hibbett's charges with my credit card company and I hope that Citibank is able to refund me the disputed funds. Such a shame. I expected more from this store and its workers but just beware that they'll charge you twice and won't even blink twice with no conscious or consideration of what your situation might be. Do NOT shop here. Go elsewhere. Buyer beware!!!

Amazing people, one of the best sneaker store in the area. You'll be surprised what they haveread more

I got so much shoes from here but they need to show more shoes in the pictures because I can't see…read morethem that much

For one, I was skeptical when I realized that this store had opened in Vallejo and then more…read morerecently I was further surprised when my daughter's step coach steered me there to purchase a pair of dunks for a show. But, I was dismayed, slightly, by the underwhelming, bored, unwelcome that we received about an hour ago when we entered to purchase her shoes. I THINK I would get more customer service if I tried to steal something. No, interaction from staff. No, they weren't busy. They were sipping Starbucks drinks and checking their phones. I waved lil ole dreadlocks over to ask for a size but my daughter walked to him and asked for a size however he comically yelled the available sizes from the register. That was my exit to leave. Zero STARS Just close this store too!!!!!!!

Out of thousands of boots, they only had six or seven actual cowboy boots. All the boots were…read moresquare toe with a low heel. Actual cowboy boots have been around since 1870, have a taller heel and pointed toe. Designed for use in stirrups, I've been wearing this type of boots for almost fifty years, so to go to (boot barn) and only find what I consider (undesirable) fashion boots was a disappointment. I went to Tracy to find standard cowboy boots-/

The clothes and merchandise here is cute, but hella expensive. I decided to return a hat I bought…read morehere because my boyfriend said it looked too big on me. As I was making my return, I felt judged because I was returning. There were three ladies at the front. The lady helping me was nice enough. The second lady at the front said "why is everyone just returning today" in front of me. I thought this was inappropriate because I felt called out in a way. Also, the third lady was rude to me when I asked to try my Apple Pay card because that's how I originally paid. And before the lady who was helping me could answer, the third lady immediately goes "you have to insert your card that you used it won't take Apple Pay" with the rudest tone. And the lady helping me goes "it went through". And the third lady goes "oh well sometimes it's finicky". Like okay instead, you couldn't have apologized about your rude attitude? Like, I already felt immediately judged making a return and then on top of that, being talked to in a belittling way, is crazy. I read another review stating they pressure you to buy things and it makes sense with the judgement behind a return.

Best shoes store in vallejo best customer service People…read morewho work there are veRy helpful love spending money over there

Never opens on time!!! I've come here several times around 10:15 and they are never there. I've…read moreeven waited for 15 mins and no one shows up for their shift. Makes sense why they have 1 1/2 star. DON'T DO BUSINESS HERE!!!

I have a random need to shop at surplus stores whenever I see one and I've gotta say this is one of…read morethe better ones around. Doesn't have the dusty old vibe to it like many can have. More of an actual store with work clothes, accessories, boots, rain gear, tactical gear and forget-me-nots that you didn't know you needed. Upstairs has all of your old be usable camping gear to sift through. You can also get a good price on machetes and foldable shovels when they have them. I saw a man buy 20 machetes once and sent em back home to Hawaii. Located in the downtown area with plenty of parking nearby. Very friendly and helpful staff working here that really enjoy their job. They also sell lotto here which can save you a trip lol.

I've been going to Victory for the past 7 years. I always…read morebuy my work boots and coveralls from them. Having the large assortment of boots helps out for choosing the right one and being able to see it in person, puts this place over online shopping. The prices are competitive and the service is great. Johnny has helped me every time I've been there and the entire staff is friendly.

Today was my second visit to this store in the last four days. I visited a few days ago to pick up…read morestockings however, I did not find any but what I did find is that they have a lot of beauty products marked down on clearance, so I peruse those isles and grab a bunch of stuff great prices great variety just a nice selection from hair products make up bath and body. Today I went in looking for Easter baskets because my sister told me that she saw some really cute ones in here and we building these baskets for the kids. I located the baskets - they're on the endcap by the registers. However, I did wander around the store for a good hour, looking through the Kids section, toy section, seasonal section and back again, because I didn't understand where these baskets would be. I also ask a cashier in all my wondering and she didn't know either and she sent me back to the toy section. At the end of the visit, I had a very cute spring purse, two toys on clearance, and the actual baskets were super cute and very nice size for $10 each .

What can you expect from a Marshalls in the hood!…read more The clothes selection for men is horrible. It's either velour or polyester material for the clothing selection! This is isn't a 2000's rap video, I'm not trying to look like a member of Jagged Edge or 112, lol. I honestly just wanted a nice white or blue button dress shirt. Unfortunately I couldn't find one. The good thing is, their dog toy selection is great! But if you're a human male, this isn't the shopping experience for you. Thumbs down for the clothing selection for men. Overall 1/10 because I found a lamb chop dog toy for my pup!

If you live in Vallejo, Kohl's is a convenient go-to spot especially for Amazon returns, which is…read moremainly what I use it for. The parking lot is usually pretty manageable. It's not empty, but it's rarely packed, so finding a spot isn't a hassle. When you walk in, you'll usually notice security guards near the entrance, which I assume is due to theft in the area. Right away, you're also hit with a nice scent from the perfume section located near the front, it actually makes for a pleasant first impression. If you're there for Amazon returns, just know you'll need to head upstairs. There are signs letting you know that Amazon returns are on the second floor, and you can take the escalator up. Once you get there, there are additional signs directing you to the correct area, and the counter is clearly marked for Amazon returns only although you'll still see some people mistakenly trying to return Kohl's items there. The staff upstairs are usually friendly and helpful. One tip: make sure you already have your Amazon return code ready in the app before you get to the counter. It keeps the line moving and saves you from fumbling while others are waiting. After your return, they typically give you a coupon usually somewhere between 10% to 20% off your next Kohl's purchase, which is a nice bonus. Overall, this is my go-to spot for Amazon returns. I might occasionally browse for a quick gift or use the restroom, but it's definitely reliable and convenient for what I need.

I'm glad there's a Kohl's nearby and having a Sephora is such a plus. I like this location and…read moretheir hours are great. Associates always welcomes you as you enter the store. Prices do vary and I'd say it's still pricey unless they are on sale or clearance. Overall a good shopping experience. I like to order online and pick until when ready (saves me so much time).

They used to sell grills here, I dont know if they do anymore, but all i know is that most of the…read morepeople used to come here for that alone. The clothes are out of style. They got hats and beanies that make you think they are up to par with the style, but then you look through the rack of clothings and they have "Phat Farm" and "Rocawear". And my most favorite brand "Pelle Pelle". I didnt even know places still sell this stuff. Honestly, I would rock some of this gear if I wanted to feel like i was high school again for halloween.. Im going to give them 5 stars because this store truly represents my city and the style they still rep out there. Grills and baggy clothing.

Dude I love these guys. They polished my engagement ring for $5 fixed a watch for $10 and replaced…read moremy Honda battery for $5. All in 10 mins. I'll be back.