I came into Macy's looking for help finding a suit in a very specific color for an upcoming event in Houston, and Alex made what could have been a stressful shopping experience genuinely enjoyable. She took the time to help me try on multiple suits, carefully took my measurements, and gave thoughtful advice on fit and style rather than rushing me through the process. When the exact suit I wanted was not readily available in store, Alex took the initiative to look for alternatives online and recommended that I order one. The online sizing chart was a little confusing, but she still helped me understand the measurements and choose the right size with confidence. She even went beyond that by looking into tailoring options for me. After I left Macy's, I had some disappointing experiences at nearby stores. I ended up returning because Alex had provided such a personalized and helpful experience. Even when I came back a week later to try on the suit I ordered and get her opinion, she followed up with the same care and helped me look up another tailor for alterations before my event. Alex is exactly the kind of associate who makes shopping in person worthwhile. Her patience, initiative, authenticity, and attention to detail are things you simply cannot always get from online shopping or AI. I truly appreciate her going above and beyond, and I want to thank her for showing up as her authentic self and making sure I felt taken care of throughout the entire process. read more

After Christmas sales were not as fantastic as in prior years. Stop #2 Macy's. Why Macy's is a high volume store with an assortment of goods - clothing, shoes, Christmas items, linens, luggage, etc., I did not find anything I could not live with. Not sure it is a factor of getting older and wiser, but being the first the purchase a holiday trinket or buying something only because it is 75% off is no longer a draw for me. During normal times, to find Macy's representatives is difficult. However, during the holiday season it feels like there is 2-3 representatives on the entire floor. I did see not anything of interest to wait in a long, long line. So I aborted my after Christmas sale spree altogether. Since Macy's now has a Starbuck's I thought of getting some coffee. However, the line looked long. So I exited stage left... read more

I'm totally surprised in the review scores that they have this is five star retail store. Right now they have a very good price range on their comforters. I ordered it online and I picked it up today when they opened up and the customer service was excellent.. I would be a repeat customer online stuff! They do also provide curbside service. But please look at their home stuff right now. There is a great sale going on for their bedding. read more

Came here to browse, but did not find anything I wanted. The store is clean and organized. I cannot comment on the service or value since nothing was purchased. read more

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Great selection. Great service, and good value! I found some gorgeous outfits and beautiful coats. read more

Macy's - Department Stores Near Me - Austin, Texas

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When ordering online, I have never had a problem with Macy's and very satisfied with their service. But my instore experience was completely different. A friend had sent me a gift of two shirts for my birthday but they were the wrong size. The shirts were individually wrapped and had Macy's tags on them. However, the package I received did not have a receipt in the package although it did come in a Macy's bag. I went to the floor where they had the same shirts and I picked out two that were the same, but the correct size and was just thinking I could exchange them. I was in the Men's Department and didn't know if they could handle this or if I needed to go to the Returns Department. I asked someone walking around with a Macy's ID and they said I could just exchange here in the Men's Department. When I spoke to the cashier, I told her my entire story; that it was a gift, there was no gift receipt or any receipt and I wanted to exchange for the correct size. Despite telling her all of this, she asked me if I had been charged for these shirts. I again told her they were a gift. Despite me telling her there was NO receipt of any kind in the package, she kept asking me for the receipt. For a minute, I thought this was one of those shows and I was being filmed. I literally told her there was no receipt or any paperwork that came in the packaging and she kept asking me for a receipt. The shirts were in individually sealed wrapping and had Macy's tags but she couldn't help me. I told her someone on the floor told me I could exchange them with this cashier and she wanted to know who the person was. I told her it was a young man but didn't know the name. Similar to the receipt, she kept wanting to know the person's name and I kept telling her I didn't know the person's name. She finally instructed me to go down one floor to the returns department. When I was helped at this desk, I went through the same process all over again. I told them it was a gift, there was NO receipt, and I just wanted to exchange for the proper size. Again, no sooner did I say there was no receipt I was asked for the receipt. Then I was told there was nothing she could do. I told her the person upstairs said to come downstairs and that the return desk had more knowledge about how to look this up. Like the lady upstairs, this person wanted a name. I told her I had no idea but there is only one cashier working the Men's Department so perhaps she would know? I have no idea why I am supposed to know the names of the people who work at Macy's. Finally, they brought over a supervisor. I had to go through the whole story again, and repeatedly asked about the receipt that I must have mentioned no less than 12 times that I never had as nothing came in the packaging. Finally, the supervisor was able to find the information necessary and was able to exchange the shirts. There is a sign right at the counter that says "Easy returns" and under it: "You don't have any proof of purchase: No problem!" Well, clearly it was a HUGE problem so I completely disagree with this advertisement. Again, these shirts had Macy's tags and the package came with absolutely no documentation of any sort, not even a gift receipt. I had to go through four people to get this "No problem" help. With this kind of aggravation, I would avoid this store. Maybe other Macy's are better. Again, online shopping I have never had a problem. If I had stopped at either of the first three people, I never would have resolved this problem. It's a shame that I had to persist in going higher until someone actually would help. In the meantime, the employees gave me looks of annoyance... until the supervisor resolved the issue. read more

Macy's - False Advertising - returns are PAINFUL! - Department Stores Near Me - Austin, Texas

I do not come to the Domain nearly enough. Here, Macy's included, is where I feel like I'm a world away from the busy/aggressive nature of the rest of Austin. This Macy's is a little different from the one in Barton Creek, where their sale items are intentionally marked and very organized. There aren't things flung about the floor as with other Macy's, but the staff isn't particularly warm or happy to be at work it seems. Still, I bought some amazing sandals for $12 on a whim. And customer service was gracious enough to let me return a jewelry piece 8 days past the 30 day return window. read more

Macy's - My new sandals - Department Stores Near Me - Austin, Texas

Even on her first day, Emily In the men's department was confident, patient, and made shopping a breeze. I'll definitely be back! read more

Macy's - Department Stores Near Me - Austin, Texas

I think the only good thing about this Macy is that I was there early enough to find good parking. Walk in and I'm immediately greeted by what I can only think of as, pounding headache of perfume. They must pump that in through the vents. If you're going to perfume us to death, try not using old lady perfume. Something more pleasant, or better yet, nothing at all. Let's agree no on chemicals. Clearance racks. Just piled on the racks. They have jeans, shorts, tops, skirts all sizes, all types, no organization of sizes. I've been in Salvation Army stores that are better than these 4 clearance racks. The whole bottom floor is women's and makeup, where are your women's lingerie? On the 2nd floor with men's clothing. How does that make any sense? All your women's items are on the 1st floor. Escalator is broken, use the elevator. Go up the elevator and it's men's and housewares. The very back corner is women's lingerie. Awesome. Fit what I'm looking for, but I'd like to try it on first. No fitting rooms. Go all the way back down the elevator, to try them on, and they don't fit. As if I'm going back up across the whole store to the back corner again, to find a larger size. Have a nice day. I'll try Dillards next door. I can't even make this up. read more

Macy's - I can't even think sweater weather right now - Department Stores Near Me - Austin, Texas

I got a blazer here, but as I went to go check out, the sales associate manipulated me into signing up for a credit card! I eventually went for the rewards card, which I got, but then deleted. The associate told me that I would get a discount on my purchases, but then proceeded to tell me that my blazer would not get a discount because it was already discounted. So even though she's a good saleswoman, I don't appreciate the deception here. The prices here are extremely expensive and I understand that, for a department store. But even still, the outlet mall or JCPenney's is a better place to shop. The blazer ended up being too large and short (Though this is my fault, not theres), I'll be returning this. read more

Macy's - Blazer I purchased - Department Stores Near Me - Austin, Texas

June 22, at approximately 5:45pm. Basically they treat everyone like a criminal!!! I was upstairs and checked out for a baby shower items, I asked for an additional small bag, she didn't have any. Went downstairs to ask for a small big, the cashier said she had to ask. I was like I already purchased my items. What's the big deal? I understand thieves, but the loyal paying customers shouldn't be treated that way. I went to customer service and spoke with a young manager guy (African American) he was counting money and seemed very detached and disinterested in my offense. I am highly disappointed. (It's just a bag)! This is why I shop more at Kohl's and Neiman Marcus. Macy's might get my money once every other year. After today see in you in 2026!! I'm considering returning my baby shower items!!! read more

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Dropped into Macy's Dept. store trying to find a gift for my 78 year old Father in Law. He loves to smell good for the ladies. It's been a while since I've shopped in Macy's (at least 6 months ago). Since Covid19, things have truly changed up a bit. The fragrance shelves are not stocked or stacked as deeply as they use to be. Looks like the store is being mindful of its product inventory. I was met by Melina, a lovely sales associate. She was very patient with me as I communicated back and forth with my wife on what type of smell good her Dad might like. I must point out, as more customers started to come up to the counter around us, Melina immediately directed other sales associates to tend to their needs. She was "On It". She showed me lots of gift sets, compared prices, checked for discounts, etc... So we chose a scent, "Michael Kors - Bold Back". I received a 15% discount and $10 store credit off my next purchase. Not bad for a days work of shopping. My shopping experience with Melina was amazing. She was the absolute professional, she shared with me a little bit about her self, and I just wanted to hug her. I absolutely love her energy. I will definitely return to shop for more items with her. Thank you Melina for making my experience that today memorable. Michael C. read more

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Good customer service and selection, nice location and easy to find parking. Higher end items and other brands too. read more

Sadly this location was a disappointment. Stopped by to purchase some essentials for hubby and the mens section was a disaster. The very small mens intimates area was atrocious - a few items sparsely placed in empty shelves. The store purchasing manager(s) needs to do a better job at maintaining a decent inventory on hand. Overall the men's section is mediocre - what a shame. The womens section, while slightly better is nothing to rave about. The apparel section is blah - very dull. I actually spotted a tie dye sequin jogger suit on display - yikes. You might find some decent items in the womens shoe department. We left the store empty handed. I do hope this location improves its overall inventory considering it's situated in The Domain. I do not recommend. read more

This is a review for Dennis, in the men's department. We came into the store on a Saturday, around 5 PM, and it was super busy. (The Domain? Busy on a Saturday? Duh. Should've known better - ha). Dennis was working at the cash register and when we asked for help in the suit department, he immediately came to our assistance. Dennis was patient, educated my husband on the different brands and fits to find the best one (no tailoring needed!), and helped us find exactly what we were looking for. Not to mention he stayed late to support us! Thank you, Dennis! (Also - if anyone at Macy's reads this...I couldn't figure out how to leave a positive associate review on your website or by finding the store manager's info so...please share :). Thank you!) read more

We went to Macy's in Barton Creek Square Mall for Black Friday. We had a sectional in mind that we had been wanting to purchase and were ready to buy it. We went through the whole process of opening a Macy's card, setting up a delivery date and walked out excited to get our new furniture in just 3 weeks. We confirmed this couch was in stock. Our delivery date was set to Dec. 6. On Dec 5 we cleared our living room, removing the current couch and arm chair that occupied the space where the new sectional sofa would go. Half way through Dec 6, my husband called Macy's to see if they had an ETA for the delivery. They informed him they had no such purchase on record. We had a reservation number, salescheck number and delivery date on what we thought was a sales receipt and they could not locate it. It turns out, the sales person, Debbie, never finalized the sale!! And now the couch is on BACKORDER UNTIL MARCH! We now have no furniture in our living room - no furniture for Christmas, no furniture for New Year's- No furniture for just being at home to hang out and watch TV. The only compensation they provided was $100 off the sale price. NOTHING ELSE! When Debbie called me a few days after she just kept saying, I don't know how this could happen-It happened because SHE did not complete the job! There was NO accountability on her part-NO apology just a call to say she was making sure I got my $100!! This has us BEYOND frustrated! We are so disappointed in the lack of customer service and just the lack of concern for this. We really thought Macy's was better than this. read more

Store a little dirty, hard to find something good. Line at dressing rooms, some where closed for some reason. Lots of clothes on floor laying all over the place. Looks like someone just walked through and threw them on the ground but they didn't, they were just laying everywhere on the floor and you had to walk on them just to get around. read more

Just used your restroom and it was the grosses bathroom I have used in a while . Last time was dirty 6st! To top it off it had no hand soap

I have to say things have only gotten worse since my last visit. How is it that Macy's is even still open. We came to look for clothes for my boys. They were right next to where we were so against my better judgement we stopped in as we were running out of shopping time. We needed nice clothes. What a mistake coming here. The selection was terrible! The department was a disaster with stuff just tossed everywhere and there was not a soul in sight to get help from! We ended up finding a suit coat for my oldest and then a shirt... but what a struggle to find even that!! What a complete joke! I really will not waste my time coming here again. read more

Macy's ok department store, Macy's a good place to buy bc of sales and Macy rewards but good luck having an employee help you find anything. I Needed a Suit, had to try everything out myself. At Men's Wearhouse (little more expensive) their employees actually measure your body (waistline, neck, etc.), but guess thats the tradeoff for having lower prices. Again, Macy's is great, only if you already know your clothing size and dont need anyone to help you. read more

Nice store when you walk in. Prices are not affordable for most middle class shoppers. Had to use their restrooms and wow. Is this Walmart? Horrible area, go next door to Dicks, lol. read more

I've shopped at Macys for many years and for the first time i actually received the worst service this afternoon. i walked in on a rainy day to pickup a paid order which i had my order confirmation for on my phone. little did i know you had to also have your id for pickup which it doesn't mention on your online order. upon arriving i was greeted by a nice customer service rep and while she was picking up my order another associate named Janie decided to put her two cents in and rudely got involved. i mentioned i had my order confirmation on my phone and than scolded me as to why i didn't have a photograph of my license on my phone. i apologized but she began to lecture me on why i needed my id and told me she wasn't going to release my package to me. not only was she unprofessional and sarcastic down to eye rolls. i've worked in luxury at the Domain for over 10 years and have never experienced this horrible level of customer service. i returned later after work and instead of welcomed back in while i waited for a manger to assist me she ignored me and while i was waiting another client said i'm sorry you're next and Janie looked and her and said don't worry someone else is helping him. i was greeted by a sweet manager on duty and explained why i was unhappy with the service i received. after finishing up with the manager i went over to the watches and purchased a $400 watch featured below. the gentleman gave exceptional service. as for Janie i would highly recommend more training on selling service skills for her, if you plan to keep her employed there. after this experience i hope i don't have to deal with her again. read more

Macy's - Department Stores Near Me - Austin, Texas

Please stop marking your racks as 40% off etc when there's actually no sale. It's frustrating for a customer to navigate multiple items which are marked at sale but eventually are being sold at full price. read more

I stopped by the Macy's store at the Domain the other day and Sara in the Women's department was very sweet. She is one of the reasons why this store is still in business to begin with. I sincerely hope the management appreciates the employees like her. read more

The junior area is almost always bad, clothes on the floor, just blah! Bad customer service! Upstairs is much more better! Fragrance and cosmetics area can be a challenge! read more

I don't know what the answer is for Macy's (and other big department stores). I found some shoes I liked and wanted to get them in my size. But lo, nobody was working anywhere near the shoe section. Several other guys were also hoping to find someone to get their size. After a few minutes I left and bought shoes at Clark's. I always look at department stores first for shoes and clothes, but there's just no point anymore. Nobody's working there, the selections are sparse, and, as my son noted, the perfume area reeks from way too many sample sprays. Hey Macy's--people can't buy your stuff if there's nobody there to sell it to them. read more

Every time I go into this Macys I feel as if I'm being watched but at the same time I don't get the friendly welcoming as some other people, until I walk up to rhe counter and pull out my Macys card to pay.. I'm really thinking about discontinuing my macys card and start to use Dillards or Nordstrom.. Never feel welcome in Macys, maybe they need to hire some minorities who aren't afraid to engage the black consumer.. Not sure why I continue to spend my hard earn money there.. read more

Macy's - Department Stores Near Me - Austin, Texas

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Bought several pairs of shoes. The male cashier told me he needs to go home, so he rushed to scan my boxes and didn't check if there are shoes in the boxes. When I got the home, I found there is only left shoe in the every box. Very annoying! Also he just scanned my two boxes and went away to help others. And I have more boxes need to scan. I was standing in front of the check out desk and wondering what happened. --------------------------------------------------------- Got back to get right foot shoes back in the other day. A different assistant helped me and gave 10% off for all the hassles I had. read more

Gotta love Macys! A little pricey but this is my "go to" for some jazzy gear for a special event or a good ol GNO! I can always find a nice button up for the hubby and a hip shirt for the teen! One stop shop! The home goods section isn't my cup of tea.. I would rather go to Kohls or Ross and get the same things for a fraction of the cost! read more

Macy's - Macys! Sales! - Department Stores Near Me - Austin, Texas

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Macy's used to be my go-to and it's gone downhill FAST. No wonder they're all failing. Customer service here is awful. Purchased an item that was apparently final sale. There's no sticker or anything on the tag, it wasn't on a "final sales" rack, and worse, there was no mention of it from the person checking me out. Usually they say "this is final sale - is that okay"? I would have said no and put it back! I only found out it was final sale when I tried to return it at Lakeline. The only way for me to know this is final sale is by the presence of "A#" next to the item on the receipt - is this supposed to be enough information for the customer to see this is final sale? So I called Domain, manager on duty said she could give me store credit - fine. Drive all the way down there, and a different manager on duty says she can't do it. Told me to read my receipt. So beyond the selection of clothes and DISGUSTING changing rooms, my beef is that TWO employees have failed to give me accurate or helpful information and now I am stuck with a shirt I don't want or need. No compassion, no offer to make it better, not even an offer to speak with the two employees involved in this mess. Megan, the manager, was rude, dismissive and repeatedly told me to "read the return policy". At one point she literally suggested I kneel down and read the placards on the front of the check out counter. Screw this place. Might cancel my Macys card after holding out for so long... read more

Have you been in a Macy's lately, don't go. My wife needed some new summer clothing for a trip to Florida. You would think that would not be a problem during March in Texas. We arrived about 10 minutes after opening, found, and heard employees all over the store. One thing we know they weren't doing, straightening out the merchandise. The place was in completely chaos. It looked like a teenager's dorm room during the first semester. You couldn't find anything. Almost every rack looked like a sale/clearance rack with no order whatsoever. The tables were a bit better but it was still very difficult to find sizes. Only one employee spoke to us during the 30+ minutes we were there. "Need help finding your size ma'm?" "Yes, I found just these, but there is a black stain on the cuffs." She replied, "that's just dust", and walked away. We did hear someone say that they are not going to put up with that, or I'll go to work at Dilliard's. Wonder why their sales are down. read more

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I have shopped at Macy's for years and this one is a sorry excuse. The selection in various departments is limited and unorganized. Also, good luck finding help if you need it. Shop online. It will be less of a headache. read more

This store is ok. Generally hard to find anything here, I think it's shopped at a lot. Still a decent store. Every now and then I find something awesome in my size. I think that's the problem, all the good stuff get bought up quickly. read more

I don't have it in me to write as long a review as is needed here, so I'll try to sum it up in 4 brief points. 1. The selection was severely lacking. 2. When we had trouble finding something in the maze that is this store, the employee we spoke with had no idea how to help us. Why don't the employees know where the product is??? 3. The only person at the makeup counter was a Macy's employee with a key to the counter. This may have been because we were there 2 hours before closing, so this may be updated later. 4. Sheryl at the customer service counter (also wanted to make a payment on the Macy's card while we were there) hates her job and takes it out on customers. The man she helped before us was treated like a dumb 7 year old who couldn't follow instructions and when she got to us, she acted like any question we asked was completely absurd and we were idiots for asking. Sheryl was really the cherry on the sundae for us today. It was bad enough dealing with the other b.s. while shopping, but then to be treated so poorly while attempting you give you my money?!?! I don't think so, Sheryl. read more

Terrible Macy's that we have been to. A few weeks ago, my husband was in search of some nice dress shoes. Of course, we had to go to Macy's to check their selection. When we got to the men's shoe department we noticed that there was no one there to help us. We waited for about 5-8 minutes looking at shoes hoping to catch someone, but I physically had to walk across the store to find someone in the ladies section to help us. She literally came over to the shoe department got the size we wanted & quickly sped back to her department. We still had other shoes we wanted to try & she did not look very pleased when she had to leave her department. We are very disappointed in the customer service & lack of acknowledgement the employees have for any guests in the store. I'm surprised they still continue to stay open. read more

we have been living nearby since more than a decade and coming to this store every now and then. This Father's Day we took my husband to buy a watch. we took about 10 mins at a counter then went to another to consider a Bulova another. we convinced my husband for a more costly watch and came back to a counter, and no body helped us for easily about 25 mins. the lady on the next counter (who had helped us first) eventually came, asked us clearly are you planning on buying or will you just look and buy online? because I'd rather help a million other people interested who might buy right now. we were shocked and kept looking. we asked again will you help us to at least look at it, and she said No, I'm sorry you are too rude and I'm not helping you. walked away in the most rude manner. The lady literally ruined fathers day for us!!! we walked away spending 2 hours without getting to take a look at the watch. i know they are understaffed but this behavior was Horrible and by no means justified. maybe Macy's is just being racist and doesn't care about others because their employees would rather help those who "Look" like they will buy something! I'm truly disappointed! read more

There is nothing better than a sale. I lied if there is a sale and then additional percent taken off on top of the sale omg!! I just found heaven! Shoe department come home with me. Visiting this store on a weekend getaway to Austin and I had no plans to shop but I can not pass these great prices! Shoes marked down from 69.99 to $35 on the box to 23.99 at the register. This made me go searching for more deals! Tip: always use price scanners if available. Sometimes the price you see is not the price you pay and it worked in my favor today! Got a nice pair of shoes and jacket at 60% off . The store itself is clean and organized. I will be coming back and I don't live in Austin! read more

Macy's - 23.99 what a sale so comfortable and cute - Department Stores Near Me - Austin, Texas

This is one of the better stores. It's not the largest or the fanciest. The people that I've come across, however, while shopping here have been great. For example, when I was there with my wife for holiday shopping, the clerk at checkout tended to all the customers in line with just the right amount of care and attention. I know you know what I mean by just the right amount because too much attention to the guy in front of you means longer time on your feet. And we don't want that. In any case, the merchandise isn't so different and you won't find a person to assist you in every corner but it has enough for you to get something. read more

Today my gal and I went to Macy's to look for a dress suit for a upcoming wedding. We were helped by Alden in the men's department for the search for a tall skinny guy suit. She was ultra helpful and informative in looking and finding exactly that. She also went the extra yard to up sell us a belt in addition to the jacket and pants. We liked her so much we decided to get a Macy's card too for our random pop ins to the store a few times a year. Kudos to her and recommend her service at this location. read more

I just blew $100 (in gift cards) on makeup because I don't like any of their clothes, shoes or anything that is supposed to be worn on your body. Macy's, you make it almost impossible to be anything but a nudist. But at least I got my face-did just in time for happy hour. read more