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    Macy's

    2.6 (150 reviews)
    Open 10:00 am - 9:00 pm

    Macy's Photos

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    False Advertising - returns are PAINFUL!
    James K.

    When ordering online, I have never had a problem with Macy's and very satisfied with their service. But my instore experience was completely different. A friend had sent me a gift of two shirts for my birthday but they were the wrong size. The shirts were individually wrapped and had Macy's tags on them. However, the package I received did not have a receipt in the package although it did come in a Macy's bag. I went to the floor where they had the same shirts and I picked out two that were the same, but the correct size and was just thinking I could exchange them. I was in the Men's Department and didn't know if they could handle this or if I needed to go to the Returns Department. I asked someone walking around with a Macy's ID and they said I could just exchange here in the Men's Department. When I spoke to the cashier, I told her my entire story; that it was a gift, there was no gift receipt or any receipt and I wanted to exchange for the correct size. Despite telling her all of this, she asked me if I had been charged for these shirts. I again told her they were a gift. Despite me telling her there was NO receipt of any kind in the package, she kept asking me for the receipt. For a minute, I thought this was one of those shows and I was being filmed. I literally told her there was no receipt or any paperwork that came in the packaging and she kept asking me for a receipt. The shirts were in individually sealed wrapping and had Macy's tags but she couldn't help me. I told her someone on the floor told me I could exchange them with this cashier and she wanted to know who the person was. I told her it was a young man but didn't know the name. Similar to the receipt, she kept wanting to know the person's name and I kept telling her I didn't know the person's name. She finally instructed me to go down one floor to the returns department. When I was helped at this desk, I went through the same process all over again. I told them it was a gift, there was NO receipt, and I just wanted to exchange for the proper size. Again, no sooner did I say there was no receipt I was asked for the receipt. Then I was told there was nothing she could do. I told her the person upstairs said to come downstairs and that the return desk had more knowledge about how to look this up. Like the lady upstairs, this person wanted a name. I told her I had no idea but there is only one cashier working the Men's Department so perhaps she would know? I have no idea why I am supposed to know the names of the people who work at Macy's. Finally, they brought over a supervisor. I had to go through the whole story again, and repeatedly asked about the receipt that I must have mentioned no less than 12 times that I never had as nothing came in the packaging. Finally, the supervisor was able to find the information necessary and was able to exchange the shirts. There is a sign right at the counter that says "Easy returns" and under it: "You don't have any proof of purchase: No problem!" Well, clearly it was a HUGE problem so I completely disagree with this advertisement. Again, these shirts had Macy's tags and the package came with absolutely no documentation of any sort, not even a gift receipt. I had to go through four people to get this "No problem" help. With this kind of aggravation, I would avoid this store. Maybe other Macy's are better. Again, online shopping I have never had a problem. If I had stopped at either of the first three people, I never would have resolved this problem. It's a shame that I had to persist in going higher until someone actually would help. In the meantime, the employees gave me looks of annoyance... until the supervisor resolved the issue.

    My new sandals
    Xia B.

    I do not come to the Domain nearly enough. Here, Macy's included, is where I feel like I'm a world away from the busy/aggressive nature of the rest of Austin. This Macy's is a little different from the one in Barton Creek, where their sale items are intentionally marked and very organized. There aren't things flung about the floor as with other Macy's, but the staff isn't particularly warm or happy to be at work it seems. Still, I bought some amazing sandals for $12 on a whim. And customer service was gracious enough to let me return a jewelry piece 8 days past the 30 day return window.

    Even on her first day, Emily In the men's department was confident, patient, and made shopping a breeze. I'll definitely be back!

    I can't even think sweater weather right now
    Shannon G.

    I think the only good thing about this Macy is that I was there early enough to find good parking. Walk in and I'm immediately greeted by what I can only think of as, pounding headache of perfume. They must pump that in through the vents. If you're going to perfume us to death, try not using old lady perfume. Something more pleasant, or better yet, nothing at all. Let's agree no on chemicals. Clearance racks. Just piled on the racks. They have jeans, shorts, tops, skirts all sizes, all types, no organization of sizes. I've been in Salvation Army stores that are better than these 4 clearance racks. The whole bottom floor is women's and makeup, where are your women's lingerie? On the 2nd floor with men's clothing. How does that make any sense? All your women's items are on the 1st floor. Escalator is broken, use the elevator. Go up the elevator and it's men's and housewares. The very back corner is women's lingerie. Awesome. Fit what I'm looking for, but I'd like to try it on first. No fitting rooms. Go all the way back down the elevator, to try them on, and they don't fit. As if I'm going back up across the whole store to the back corner again, to find a larger size. Have a nice day. I'll try Dillards next door. I can't even make this up.

    Was given a small box (never received the small bag I ask for).
    Lasce M.

    June 22, at approximately 5:45pm. Basically they treat everyone like a criminal!!! I was upstairs and checked out for a baby shower items, I asked for an additional small bag, she didn't have any. Went downstairs to ask for a small big, the cashier said she had to ask. I was like I already purchased my items. What's the big deal? I understand thieves, but the loyal paying customers shouldn't be treated that way. I went to customer service and spoke with a young manager guy (African American) he was counting money and seemed very detached and disinterested in my offense. I am highly disappointed. (It's just a bag)! This is why I shop more at Kohl's and Neiman Marcus. Macy's might get my money once every other year. After today see in you in 2026!! I'm considering returning my baby shower items!!!

    Blazer I purchased
    Noah C.

    I got a blazer here, but as I went to go check out, the sales associate manipulated me into signing up for a credit card! I eventually went for the rewards card, which I got, but then deleted. The associate told me that I would get a discount on my purchases, but then proceeded to tell me that my blazer would not get a discount because it was already discounted. So even though she's a good saleswoman, I don't appreciate the deception here. The prices here are extremely expensive and I understand that, for a department store. But even still, the outlet mall or JCPenney's is a better place to shop. The blazer ended up being too large and short (Though this is my fault, not theres), I'll be returning this.

    Michael C.

    Dropped into Macy's Dept. store trying to find a gift for my 78 year old Father in Law. He loves to smell good for the ladies. It's been a while since I've shopped in Macy's (at least 6 months ago). Since Covid19, things have truly changed up a bit. The fragrance shelves are not stocked or stacked as deeply as they use to be. Looks like the store is being mindful of its product inventory. I was met by Melina, a lovely sales associate. She was very patient with me as I communicated back and forth with my wife on what type of smell good her Dad might like. I must point out, as more customers started to come up to the counter around us, Melina immediately directed other sales associates to tend to their needs. She was "On It". She showed me lots of gift sets, compared prices, checked for discounts, etc... So we chose a scent, "Michael Kors - Bold Back". I received a 15% discount and $10 store credit off my next purchase. Not bad for a days work of shopping. My shopping experience with Melina was amazing. She was the absolute professional, she shared with me a little bit about her self, and I just wanted to hug her. I absolutely love her energy. I will definitely return to shop for more items with her. Thank you Melina for making my experience that today memorable. Michael C.

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    Just used your restroom and it was the grosses bathroom I have used in a while . Last time was dirty 6st! To top it off it had no hand soap

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    Page 1 of 4

    Ask the Community - Macy's

    Review Highlights - Macy's

    We were helped by Alden in the men's department for the search for a tall skinny guy suit.

    Mentioned in 2 reviews

    Read more highlights

    Aritzia - Inside

    Aritzia

    (23 reviews)

    $$$

    I ordered from Aritzia and the package was misdelivered by FedEx, confirmed in writing by FedEx's…read moreExecutive Customer Relations team. Under Aritzia's shipping contract, they are responsible for ensuring delivery or issuing a refund or replacement when the carrier fails. Despite providing documentation from FedEx and escalating multiple times to Aritzia customer service and even CEO/investor relations, Aritzia has ignored all requests to issue a refund or replacement. This is clearly a failure to meet contractual obligations, and repeated attempts to resolve the issue through customer service or escalation channels were deflected or ignored. Customers should be aware that orders may not be honored even when the shipping failure is the carrier's fault and fully documented. I'm still waiting for the $200+ Aritzia owes me. Let's see if Jennifer Wong responds to my email.

    So, this is the third Aritzia I've stepped inside of. Here are my observations. The second one is…read moreof utmost importance: 1. This location is small! It seems to be about half the size in square footage compared to their other locations. Definitely a more elongated rectangle shaped store. 2. !!!!!! There is no arcade machine at this location! At certain Aritizia locations, a winter-themed arcade game is available in their puffer jacket section. It'll be adorned in some sleek metal-aluminum cladding. It'll be a mixture of platformer, side-scrolling fighting, and puzzle solving. Some portions are co-op. The only location where I've seen it has been at the NorthPark location in DFW. Honestly, that's the only reason why I go to Aritzia. 3. The line for the dressing rooms appeared to be quite long; likely a long wait. However, this was during their Black Friday sale, so perhaps it was just busy. 4. There were definitely stock issues for certain products, and certain in different sizes. But this is to be expected during a busy sale season. To overcome this issue, you may wish to order online. Here are a few pointers if you'd like to order from Aritzia: A. Cell reception within the store may be spotty. B. Standard shipping and returns are free ONLY if you have an account with them and have placed your order while signed-in. C. In-store pickup is based only on items in stock at the selected store. It does not appear that they ship to individual stores for pickup. D. Your order will be shipped from Canada. E. Aritzia's return policies change based on how much an article has been discounted, in particular whether you will be offered a refund or a store credit. Their policies also differ based on whether your order was associated with an account or not. So, be an informed consumer. Read before you buy. F. Their arcade game is not advertised on their website, so it's unclear if it can be purchased from them.

    Altar'd State - I bought that bag! Loved the whole outfit

    Altar'd State

    (33 reviews)

    $$

    I was there Saturday during lunch to make an exchange. I had to circle the extremely packed and…read moretight store 3 times before I found someone to help me. The employee couldn't even locate the product, I ended up finding it myself. Then I got in line for the return. There are 2 registers. The manager who tried to help me was up front hanging things and told me the girl at the register would be right with me. That girl was working on a return with a guy who's girl was in the dressing room. They were waiting on her to come out to do something. All the while I had to stand and wait. I was disappointed the manager didn't offer to help with my return versus making me wait the nearly 10 min it took for them to finalize the other return. I like the jacket I bought, but will likely never shop Altar'd State again to avoid having to go in person to either shop or do an online return.

    I Altar'd my opinion of this place, and of the State of Texas, recently. But for Christian…read moreclothing, this is one of your primary options, you religious person you. It's funny that people don't realize this is a Christian store because I got that vibe straight away, and you can tell by a lot of the clothing in here. More conservative than most places, and plenty of imagery on various products. It would be hard to miss. So it's a specialty shop then, and it's not for everyone. It's expensive stuff, but at least some of it is cute and at least some of it is not too overtly religious so it's not bad.

    Luxe Apothetique - Another Beautiful bride- angelica

    Luxe Apothetique

    (84 reviews)

    $$$

    Michael was kind enough to squeeze me in for a cut/style before the holidays and I am so grateful…read moreto have found him He is personable, easy to talk to, and very talented. After a brief consultation he got right to business with confidence, assuring me I was in good hands. He fixed up my layers for the texture and movement I was needing, did a beautiful blowout, finished with the flat iron, and sent me off feeling beautiful!! Atmosphere, service, and product knowledge; 10/10. Highly recommend! Thank you Michael!! +1 (512) 709-2567

    So this store is super addicting for all your needs. You can get your hair done at the salon. You…read morecan shop for makeup, hair care, nails. There have a huge selection of OPI nail polish. They always seem to carry the latest OPI collection and the price is very reasonable for the brand. They have a great selection of hair products too. I love the candles that they carry here. It's out of this world amazing. The jewelry they have here is amazing as well. It's very Austin-ish and there are some unique pieces that you can only find in shops like this throughout town. If you are looking for the cute Fred gifts, they have a huge selection too. There are some Marc Jacobs purses and wallets here, the selection is small but it always seems to be changing. I'm not one for shopping here for clothes, but they have a large selection of dresses and tops and bottoms. I just never see anything for myself. They have the most amazingly adorable one-sies here though for babies. super cute and unique designs on them. I do like the shoe selection at times, it's a hit or miss for me. I always just come in to see what new items they have. There are always warm cookies and water if you are feeling up for a snack or if you are parched. The girls here are super sweet and super nice. I love coming in here while I'm out strolling at the Domain for what's next to purchase.

    Free People Movement - More wellness

    Free People Movement

    (3 reviews)

    Ordered shorts for pickup online. they decided instead of setting my order aside, to sell the…read moreshorts. As a result, the shorts I ordered are now out of stock and they canceled my order. i ordered multiple pairs for my coworkers to wear on a certain day and now we can't. This is frustrating and doesn't make any sense to sell the shorts in store when someone already ordered them for pickup online. I understand it's not the employee's faults but this is pretty dumb in my opinion.

    Free People started their women's fitness "Movement" line as a part of the collection stores, but…read moreits popularity resulted in a spin-off store of its own. Hence, Free People Movement is now a separate store in the Domain, a short 7 minute walk from the *huge* Free People collection store. Is this good, when I'm already fairly addicted to this clothing line? Um...yes. There's a sparkly, inviting energy about the Movement store. Maybe it's the decor, maybe it's the friendly and helpful staff, maybe both. If you like to work out at a gym or at home, or run, or dance, or hike, or practice yoga, or take long walks, they have comfortable, creative clothes that will make you look like a fashionable badass while you're at it, and while you're lounging about afterward. Since I've been working from home, I've picked up a few more of those cool lounging styles, which are cute and comfy enough to wear anywhere, all day, every day. I no longer scare the delivery guy. There's a plethora of supportive and comfortable tops, sports bras, leggings, shorts, flowing tops, cover ups, hoodies, sweats, jackets, athletic and hiking boots, bags, slings, and accessories, all in beautiful mix and match colors. And if you find something you want but they don't have it in store in that size or color, they will order it for you at the counter and have it shipped to your home, free. You know you don't have to ask me how I know this. There's also a wellness section with some interesting supplements and a few exercise accessories. The Domain is a veritable rambling maze of shops that call to mind the gardens of Versailles, so if you're heading there, you can park in the Pink lot, third floor, and be super close to the Free People Movement store. It's a great place to start, anyway. We all need a little more movement in our lives, after all of this lounging around. Might as well look our best.

    Cotone Clothing + Beauty Bar - New styles in every other week!

    Cotone Clothing + Beauty Bar

    (25 reviews)

    $$

    This review was still in my draft bin much to my horror when I realized it…read more The young ladies will surely laugh when they finally read this (a draft) that I am releasing this evening! Much of Austin and the surrounding areas are missing one of the best homegrown shopping experiences you will ever have. Cotone clothing and Beauty is located with in the Domain. Fashion Forward and Hot,HOt, HOT !!!! The initial phase of the Domain was completed in March 2007. It is managed and owned by Simon Property Group of Indianapolis, Indiana. Sadly it's now the older part (if that's possible) and just a short distance from the new "Northern Territory". Fast Forward-a decade later, I have to believe the reason that this darling shop isn't completely overrun with customers is simply it's location. I just happened upon it while taking a stroll to walk off some lunch. An hour later I left, feeling like it was my lucky day! The customer service was extraordinary, the clothing unique and reasonably priced. The jewelry, handcrafted by local artisans....phenomenal! Shopping without buying is an art I have not mastered, but I believe even if I was the biggest curmudgeon in the world I couldn't have left Cottone without bringing something home. Much of the clothes are purchased in the owner's beloved Italy. Hand picked and brought back to Austin, I was lucky enough to have been introduced by the lovely young ladies who were helping me. Talk about going the extra mile...I was picking out different items to gift my daughters and grand daughter and even requested help with figuring out potential sizes and styles per their varying ages but this posed no problem and her expert guidance ended up working out for all of us. I left with a shopping bag full to the brim and some unique pieces of jewelry too, one of which quickly became a favorite and I wear it every day. I don't want to fail to mention that Alex's wife Jennifer operates the beauty bar located with the boutique. I purchased mascara, lip color and was gifted a lip balm. These are all organic products hand produces by Jennifer. First mascara EVER! (Ps-I'm old as dirt!) That has not made my eyes itch, water, burn etc. It's long lasting when applied and I chose the water proof version. I'm terribly embarrassed that I don't have the info with me to honor the two young women, who so graciously helped me that day.Sadly, but don't have the info with me so will return to this review and update it when I return home. So last but not least-young or young at heart go check out Cottone. You won't regret it!

    I brought my girlfriend here today and she loves the selection, customer service and attention to…read moredetail. Will definitely recommend to my friends and family. Great team and management style. Can't wait to come back to Cotone soon!

    Macy's - deptstores - Updated May 2026

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