J'la I believe it how it was spelt, was awesome. She was super attentive, and understanding of my baby making a mess. Great food, great drinks, great service. read more

Lupe Tortilla Mexican Restaurant - Mexican Near Me - New Braunfels, Texas

Logan was awesome! He is the best server I've had in so long! He's so personable and we've had so many conversations with him! Reminds me of when I was serving and really got to know/talk to my customers and it's been such a good Time! It reminds me of how fun having good tables were and how fun it is talking to random people and actually being able to hold a conversation. Made sure our drinks were filled, water was available and food was to our standards. Very much enjoyed our experience and probably th best server we've ever had at Lupe. Thanks Logan! read more

I got Delivery again. I've never been to the restaurant. I tried something new this time. The chicken enchiladas with mole sauce are out of this world. read more

Great atmosphere. Delicious food. Wonderful service. We went on a Tuesday evening and were seated right away. Tyler was attentive and offered suggestions on entrees and drinks. Seven of us at the table and all of our meals were delivered as requested. Well done Tyler. The queso with taco meat was GOOD! We enjoyed it. Portion sizes were huge. I didn't even finish my burrito, but could be because I ate a basket of chips before my meal. Tilk Davis was cool and a lot of fun. He greeted us and made sure we were pleased with our meals. read more

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We're officially done coming here. The bartenders prioritize themselves over the customer experience. If you're not seated at the bar, forget about getting a drink in a reasonable amount of time. My husband and I like to enjoy a drink before our meals arrive, yet the drinks consistently show up after the food - every single time. The waitstaff has hinted that the bartenders deliberately deprioritize table drinks over those seated at the bar because they have to share those tips. I've brought this issue to management multiple times, yet nothing ever changes. I've even pointed out that I'd order a second drink if I thought it would arrive before the check, but apparently they'd rather lose revenue than address the issue. The food is ok but there are plenty of other great restaurants in the area that know how to treat all their guests - not just the ones parked at the bar. read more

Honestly, I was thinking this was gonna be like a chain restaurant type of Mexican food.. I was SO HAPPY that it wasn't !!! So so so good ! Highly recommend this place ! It was my first time eating there and it definitely did not disappoint ! Our server, I didn't catch his name :( was great !! Very helpful and kind ! Big open area where you won't bump into to anyone ever ! It's decorated so so cute in there !again, highly recommend y'all try it out ! Also, ordered a prickly pear mojito/marg type thing and it was so good ! Also, our appetizer was the queso flameado and wheeew too good ! read more

Lupe Tortilla Mexican Restaurant - Barbacoa plate - Mexican Near Me - New Braunfels, Texas

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I've come here before when they had a soft opening and shortly right after they opened to the public and the service and food was great. Nothing has changed since then. We were seated pretty quickly. Our waitress was named Victoria. She was attentive and amazing! I did a little code to let her know it was my husband's birthday and she totally understood! Lol, that girl is sharp! Our food came out fast, hot and was tasty. We were stuffed! The manager came out to introduce himself and ask if we needed anything. Then a group of employees came out and sang happy birthday in Spanish to him while placing a large sombrero on his head. He turned tomato red but was happy. He even got a flan to enjoy. A great experience! read more

Lupe Tortilla Mexican Restaurant - Mexican Near Me - New Braunfels, Texas

Service good.. ambiance is load .. the food is a joke.. the tortillas suck.. flat as paper.. u want good Mexican food.. don't come here..

I got a flauta plate. The hubs got a 3 taco plate. The food was good. The server sucked. She had memory problems and was sooooo slow. Uggg. The ambience is fun. read more

Lupe Tortilla Mexican Restaurant - The top plate is 3 taco plate. The bottom is a flauta plate. - Mexican Near Me - New Braunfels, Texas

Food. Cold. Service. Slow. Ambience is cute. I went during a Friday lunch and our food took some time. And it was good but then went on a weekday at 10ish and the restaurant was empty but somehow our food took soo long and when it got to us it was like warm at best. Also my eggs were suppose to be medium but still had runny white which overcooked yellow. I am hoping they work out there kitchen issues because they could be good read more

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The atmosphere is awesome. The service is fabulous and the food is outstanding. My favorite is the chicken fajitas.

Disappointed!! Have been to the locations in San Antonio without issue and figured this would be a great place to eat....not the case. Service was lousy, waitress got several of our orders wrong or forgotten all together. Ordered a child's plate for our 6 year old and was brought an adult chicken quesadilla with pico de gallo. Needless to say our child didn't eat it. When the waitress realized she made the error she didn't offer to correct it on our bill but instead we had to ask her to charge us for what we actually ordered not what she "thought" we ordered. The food was definitely not worth the headache or experience. read more

I placed a to-go order, promised for 7:25, but didn't receive my food until after 8:00. All I ordered was a small fajita and a small queso--nothing complicated, just an easy order. On top of that, I had ordered a frozen margarita to-go, which they made first, and it sat for 45 minutes. When I asked if they could make a fresh one, they said, 'Oh no, it should be fine.' Overall, I hope timing and service improve for future orders. read more

Great food as always! We go around 3 or 4 in the afternoon. Senior citizen time. Ha ha. Great food but the music was way too loud for that time of day. We go eat at this time so we don't have to listen to that loud music. Too loud today but 5 star for great food. read more

Great salsa! Delicious food, Ruby Red 'Rita was to die for and our waitress Elizabeth was amazing today! Sunday Brunch Success read more

Lupe Tortilla Mexican Restaurant - Barbacoa Benedict - Mexican Near Me - New Braunfels, Texas

Went in today with my niece. We love Lupe and since moving from Houston a year ago, I haven't had it... so I was excited. First, let me start off by saying our waiter was super nice. However, we ordered the hatch chile queso and added fajita beef... it came out and there were 3 tiny pieces of beef in the cheese. Like they literally took one strip of fajita meat and cut it into thirds. I called for the manager and with a huge attitude he grabbed the bowl and walked back into the kitchen. He came back and very rudely set it on the table, we thanked him and he walked away with no response. Our meal was delicious, but when the ticket came out we looked it over and saw they charged us almost $20 for the hatch queso. Apparently they gave us the large without us asking us what size we wanted... so again I called for the manager and he came from the kitchen with a mouthful of food and very rudely said "so you are wanting me to charge you for the smaller one?" Ummmm... yes! And have some manners and swallow the food in your mouth before very rudely coming to a paying customers table. This manager is AWFUL and reading through some of the previous reviews on google, I am seeing that this isn't the first time he's had complaints. His name is Adan! Do better Lupe tortilla! For such a large chain, you guys can at least find better managers. Will def wait til my next trip to Houston or a diff town before visiting another one. read more

Walked in, waited for a little over ten minutes, waited was ten min. Got seated and it took a little while for someone to come to the table for my order, so when they came I know my app and meal, their salsa is amazing, as well as the charro beans, the food was really good, our waiter was amazing and the drinks are strong. If they pick up the service, it would be 10 stairs. read more

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I've not been disappointed here. Some may say it's a little expensive but you pay what you get for. I love their little beans they serve with the chips. Very flavorful. Can't go wrong with mixed chicken, beef and shrimp fajitas. Hubs loves their corn tortillas and I love their giant flour ones. Waits may seem long but go by quickly. Not too loud. read more

What a major disappoint this place was . Had a table for 10 and we sat there eating beans and salsa for 2 hours until half of our food came out cold and burnt . Waitress was friendly and nice , but was utterly embarrassed and we were understanding for her, it wasn't her fault . Luckily the other half of our plates came out 20 minutes later , again, cold and tasted burnt . Should have just read recent reviews before going, because apparently that's the new thing there. Took 2 bites of my dish , only thing worth eating was the side of rice . We would have been better off swinging into Taco Bell. The entire kitchen is a disaster . When we asked for a manager we were told they left early that night. They comp'd a few things and tried to smooth things over with a plate of free sopaipillas. Sorry your birthday party sucked, Kirk. :/ read more

At first so hard to get in. When we finally did....well worth the wait. The lobster tacos delis. The service is a 100 out of 100. Laura and the bar staff are always so welcoming and kind. Something customer service industry is missing these days. Also recommend the margarita flight. Enjoyed the food, customer service, & atmosphere. Thank you. read more

This place SUCKED at SERVICE! Or maybe not because there was NO SERVICE! We couldn't even enjoy our meal b/c we didn't have all of our food served to us the way we ordered. Our drinks were never filled! Our plates & empty glasses were never attended to in order for us to enjoy our dessert. Only when it was time to leave did they fill our drinks- a little late! Management didn't give two poops! read more

Excellent experience. Food was great. Jezzy was our server and did a great job for us. We shared beef fajitas and corn tortillas... always consistent, always excellent. read more

Very busy on Friday night. Great food, great atmosphere, great vibe. Get here early if you don't want to stand up and wait for a seat!

Fajitas fajitas fajitas!!!! Chicken fajitas shrimp fajita steak fajitas..... You definitely have to try them once I do really like the fish tacos also and the Margaritas are good. Most of the stuff on the menu is a little bit better than you're going to find it most Tex-Mex places but it won't blow your mind. read more

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This restaurant's location (NB) came out swinging, but has been in a steep decline over the last 6+ months. Food quality poor, portion size diminished and the bar staff is overwhelmed! We waited a solid 40 mins before I asked the bartender to check on our food ... he replied, "Patients My Friend". This type of behavior/attitude was non-existent in the beginning. BTW, he dressed my margarita w/o asking, and brought my wife a large beer vs. a small despite asking her preference twice. Look closely at the pics ... how expensive is Mexican Rice, the Flauta left of the Tacos arrived "literally" 1/3 the size from the Restaurant's Opening/Launch and where is the Ground Beef in my Tacos? Management shouldn't need to be told.... NOTE: Torchy's Restaurant is a better value at half the price!! Oh Sweet ... after all that, the review I'm trying to post, won't upload my two photos :-) read more

Been here a few times but this time was completely different. My friend and no I sat at the bar because we didn't want to wait for a table and there was plenty of room at the bar. The person working the bar was alone, and was getting slammed left and right with drink orders. All the staff was just lining up to get their drinks and not one of them even asked him if they could help or anything. (Cool don't go out of your way when you clearly see your teammate struggling). Anyways, the guy was killing it, the drinks, the orders from us bar people, the demands of changing the tv channels and so much more. I wish I got his name, but he definitely deserves a raise and another person in the bar helping him out. read more

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My wife had a few little Valentine's gifts ready for my oldest son and his wife who live in New Braunfels. We decided to drive up there and take them to lunch so we could drop the gifts off. We let them choose the place, and ended up here. The restaurant was very nice. I liked the way it was laid out and decorated. I didn't research it, but it definitely gives off "big chain" vibes. It is supposed to be Tex Mex, and did a pretty good job in that direction. I would never choose it as a place to eat in San Antonio. I am definitely one of those people who prefers the little mom and pop Mexican restaurants we have on every corner in San Antonio. Everyone enjoyed their food. I had the avocado toast with two sunny side up eggs. My only negative comment is that there was no salt on any of it. They also did not have any salt available on the table. I flooded it with their hot sauce, and even that did not provide any saltiness- or heat for that matter. Just the same, I enjoyed the meal. I wasn't very hungry and wanted something light. I didn't pay enough attention to what the others ate to say more about the food. Oh... wait... I should mention the chips. They brought the biggest complimentary bowl of tortilla chips I have seen in a restaurant. I was surprised because many places have reduced the portion and started charging for them. They had two salsas. One was a warm and very tasty traditional one. The other was almost like a bowl of borracho beans. My wife ordered some chili con queso and they brought another huge bowl of the warm chips with that. They were so good that I had a hard time sticking to my limit of 10 chips. Our server was very good. She got all the orders right. She was very pleasant, but she did not hover over us at all. When my tea was ready to be refilled, she magically appeared to ask if I wanted more. Some servers don't ask men if they want more. They just bring it and ruin your perfectly sweetened glass. It wouldn't matter here because they just bring a new glass full of tea. But, getting that new glass when I don't want it annoys me. I like to be asked. Anyway, I would go back here again for a regular meal, so that I can judge it on the tortillas, rice, and beans the way I usually do. I also want to try some of their margaritas. It's too bad I have to face a drive back to San Antonio on I35 when I'm there. Maybe there is a location in San Antonio. read more

Love the beans, fajitas, but better to eat there. I went last week for pick up and they took forever and forgot to include t chips and salsa. Love the place read more

I am updating my review to reflect my positive experiences with Lupe. The manager reached out, explained the reasons for my poor visit, and offered to make it right. I haven't been back in yet, but I'm looking forward to returning, meeting the manager, and hopefully enjoying the Lupe food I've grown to love--fresh and well-cooked, as always. read more

We love Lupe Tortilla in New Braunfels, Creekside. Highly recommend the margarita flight. The spicy pineapple is my fav!! The Mexican coffee is wonderful!! Fast and friendly service. We prefer lunch time. Visit hungry!! Plates are full of goodness!! read more

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Ryan is AMAZING !! Best sever I have had in a long time felt like he actually cared about us as a table ! Love Lupe

Service was EXCELLENT, host seated us immediately with a smile, very polite, server was attentive, knew the food & what he was doing, when 1st seated what we think was an Asst.. Mgr cruised by & said let me know if you need anything. Husband had the giant burrito with ground beef he thought it was delicious. I had the canitas taco which was over cooked, dried out & had absolutely No Flavor. My strawberry Marg was weak. The beans served with the tortilla chips were good. I won't make much effort to go back. read more

Seriously bummed that the enchiladas aren't spicy. What the . . . ? Excellent service at the bar for an individual diner. The chips are A-MAZING! Thin and crispy. Salsa has some heat. The beans are smoky. It's not too loud at the bar, so an excellent option if you have difficulty hearing with ambient sound. The enchiladas were SOOO TOUGH. And the Barbacoa was really tough. I sat at the bar and I had to push the previous settings aside. They weee never removed during my meal read more

Servers were visibly high and extremely rude, and the food took forever to come out for being empty

Second time to eat at Lupe Tortilla. Different locations. Food was good but had an issue with an unexpected item in my food. Spoke with manager and they made it right. Margaritas are good! read more

First things first, the food is great. Delicious fajitas. Great service, but with a caveat. If you want to know the caveat, keep reading. I'm a resident of Sugar Land, TX, a suburb of Houston, TX. I've visited New Braunfels a number of times, and I've always felt the disdain. On a previous visit, we were yelled at and called "terrorists" in the parking lot of Target nearby this restaurant. It's just the way it is. So I don't want to blame this restaurant for what is the overall vibe of the town. When we walked in, the greeters immediately looked at us like "Oh. It's those people." The contempt was searing. I realize the situation in the Middle East, and nearing the presidential election has certain people feeling a certain way but, usually, most people are able to contain it. Not them. They wouldn't even look at us and their faces were of disgust. They grabbed the menus, and just started walking. Barely a word. Normally, I would just walk out, but I had my teen daughter with me and I try my best to shield her from this stuff. But this was too much. When the waitress came, I couldn't help myself but to ask, "Are we not wanted here?" After that, the waitress went above and beyond to treat us with such kindness and smiles, it almost made up for the initial reception. Then the manager came to our table and said the waitress talked to him and he wanted us to feel valued and respected as customers. I greatly appreciated this. I left a big tip and it was well deserved. Food was delicious and the waitress and manager were fantastic. Sadly, I must advise that if women in your party wear Hijab, I'd advise you stick to drive-thru fast food or pack picnic baskets if you're passing through or visiting New Braunfels. read more

This place is large, open and clean. The service is great as are the cocktails. The food was 50/50, leaving some to be desired. I think it's worth a try for brunch, but I would be interested to see how lunch/dinner is. read more

We sat at the bar to grab some beers and some queso. They had a happy hour going on, which was great. The prices were all right. This location was super nice though I was in love with the bar. The lights to set up everything in general was really nice. Very cool place to take a family out for a nice dinner. Their margaritas are really good and they have a lot of options which is also really cool. read more

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We are so glad we found this restaurant. It started as I had been craving nachos for so long, but could never find a good serving of nachos anywhere. Then we came to Lupe Tortilla's and they have the like home, Tex Mex food we are used to. They have the best, their staff is the best and the kitchen staff is the bestest. The atmosphere is pretty cool too. read more

I find Lupe Tortilla to be a little closer to authentic Mexican food than the Tex Mex restaurants that are all over the place (no American cheese!). We love their table-side guac, grilled jalapenos, fajitas, and shrimp enchiladas. Service is usually great. Main downside is that it is ALWAYS SO COLD in the restaurant that we need to bring jackets. If we find ourselves in the area but don't have jackets (who carries a jacket in the middle of Texas summer?) we go somewhere else. read more