We were adventuring in New Braunfels and ended up at the Black Bear Diner. The decor reminded me of home (the PNW), I loved all the wooden carved bears, wool furniture and fishing gear on the walls. The staff was super helpful. Our server took wonderful care of us. Our food was so tasty! It was awfully quiet once the food arrived and everyone dug in. We will be back to the Black Bear Diner. read more

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My wife and I came in for breakfast. The portions were definitely generous, although the flavors of the food were a little off for us. That honestly wasn't a major concern, though. Our server, Betty, was absolutely wonderful! She welcomed us as soon as we sat down, was very kind and attentive, and explained that there may be a longer wait because they had several large groups and were also trying out a new system. We completely understood and appreciated her communicating that with us. Unfortunately, our interaction with another employee named darrell was very disappointing. My wife politely asked him for a couple of napkins. The first time, he completely ignored her without even acknowledging that she had spoken to him. She asked again, and while still facing away from her, he responded, "I heard you the first time. I'm dealing with something." I completely understand that the restaurant was busy and that employees can become overwhelmed, but there was absolutely no reason to speak to a customer that way. Even a simple, "I heard you, give me just a moment please," would have been completely understandable. I don't know if he was having a bad day or dealing with something stressful, but customers should still be treated with basic respect. Betty and the assistant manager, on the other hand, provided amazing service and were both extremely polite and welcoming. We really appreciated them. I just hope management addresses the way darrell speaks to customers because that interaction definitely put a damper on an otherwise decent experience. My ONLY reason for the 2 stars read more

The food was delicious. The lady that took care of us was super sweet and helped me decide on a great plate! The portions are enormous with great flavor distribution. Would 100% recommend! read more

This has got to be the worst experience I've had at a black bear diner. Service was almost nonexistent. There were plenty of people working but every time I would look around, they were either talking amongst themselves or go to the kitchen for long periods of time. I felt ignored, and when I was acknowledged, I still waited over 45 min for a to go box. Never again. read more

Make sure you are hungry if you're going for breakfast. The portions are huge! I had eggs, sausage & chocolate chip pancakes. The pancakes (2 of them) were the size of a normal dinner plate. They had a good amount of chocolate chips inside (don't you hate when they skimp on chocolate chips? - not here!). The warm syrup was perfect. My husband had the bacon, eggs and biscuits and gravy. I've never seen biscuits so big! The only thing that would have made it better was if the gravy had sausage. Service was great. Food came out fast & hot, and our drinks were always full. If you sign up for their birthday club, this huge breakfast is free on your birthday. There were 5 birthdays being celebrated when we were there. Made it very festive! Don't let this place being in a truck stop keep you away. Good diner breakfast for a decent price. read more

Black Bear Diner New Braunfels - Chocolate Chip Pancakes - Diners Near Me - New Braunfels, Texas

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This location is the worst ever. This is my second time here. Took me 1 hr 45 min to get biscuits and gravy and frizz breakfast. It's mostly empty. Maybe around 10 tables being served. No excuses except kitchen people are tired. Ridiculous. Manager was non existent and waiter said oh well this is how it is. read more

Great, great food and great service at this recently opened location. This is the first one I've seen in San Antonio but I've been to Black Bear Diner before in central California. The food is always great and fresh. The servings are really generous. I'm assuming the menus are the same at all franchises, so I enjoy the avocado bacon Benedict. The pancakes are always good, as confirmed from our Sunday morning visit. My wife and I always love the bear decor and seating options. They serve Pepsi, which is my favorite. They have tea and others. This particular location has plenty of parking, because it's actually located within a TA travel store, so you might miss it if you're not looking. This gets a high recommendation from me. Please visit and enjoy! read more

this was my second time going to Black Bear diner New Braunfels, first time was about four months ago for Lunch by no means was it impressive I came a second time because I kept hearing how good the breakfast was at Black Bear diner (my son lives in ElPaso) and they have one their, today we came for breakfast my wife, grandson, and myself, the only thing I have to say is I will be more careful about taking my son's advice on where to eat, Slow, Bland, and utterly tasteless is the best description I can offer, the service after ordering was very slow, I actually received Half of my order never did receive the rest finally ending up just canceling the rest. wife ordered soup she left it, straight up the food has absolutely no flavor its boring, i would by no means recommend this restaurant to anyone nor will i ever return. read more

Food 5 Ambience 3( no fault of black bear) I ordered chicken avocado club - delicious. Thick chicken slices and thick bacon. Ordered with fries and it was plenty with leftovers Husband ordered 2 eggs with spicy Italian sausage patty , potatoes and a biscuit . Sausage was great, mild spicy. Biscuit excellent. We went for an early lunch during the week and were seated by a man sitting by himself but talking nonstop to the family at another table.. was hoping for a nice relaxing meal but Gabby Gabriel Goat talked about his travel nurse wife, his kid with weird neck bones requiring surgery ( really he was loud). Then comes a guy sits alone and plays instagram reels LoUd!! With a lady screaming at the end of the reel over and over. People it's ok to have silence if you're alone. When I eat alone I prefer it! But Black Bear, great food, thanks!! I'll be back and I think I'll try the counter if no one is there. read more

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Service was perfect and quick, but not rushed. Thanks Petra, such a bubbly & positive outlook. Tip: Join the birthday club...just do it, it's free. I went with the Bear's choice breakfast. It's two eggs, with choice of meats, plus choice of breads (I did the waffle!). The CHICKEN SAUSAGE were in huge links. The downside is that the line cook used batter that was too thick. The waffle was so dense, unlike fluffy ones elsewhere. Breakfast is served all day. It's located at the end of a truck stop, but it is not a truck stop type of restaurant. It was very clean. The restrooms are just outside by the Popeyes. read more

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Come hungry as the food is not only delicious, but they have big helping's also.. the servers are friendly and attentive.

Breakfast jackpot! Food was AMAZING, if you haven't tried this place for breakfast, what are you waiting for!? The plates are huge and filled. Prices are unmatched with most breakfast places for the size of some items. Service was top notch and the ambiance took me back to the country, outdoors like and retro experience. I will definitely recommend and I will be taking the rest of my family. read more

Black Bear Diner New Braunfels - Menu - Diners Near Me - New Braunfels, Texas

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Heard good things on place but not for us. Arrived a Sunday morning, had wait & told 15 minutes. 20 minutes later checked back in & told 15-20 more- not what told us initially, or we'd have left then. Did leave after 30 more- be honest with folks. Had a great meal right around corner, walked in & immediately seated read more

Was given a nice GC for Christmas. Heard lots of positive reviews since their opening. Went in for breakfast on a Saturday, 10am. (They serve all day per the menu). Counter was empty, dining areas had lots of open seating. PLENTY of waitstaff and a host. Not busy at all. We were seated after a brief wait, our waitress appeared in about 5 mins. We ordered breakfast off the menu, nothing custom, tea and coffee. Twenty minute wait for food. Not much visible or audible kitchen activity, but a lot of people following a lady dressed for a party, in and out of the kitchen back and forth. (Manager?, franchisee?, celebrity? who knows). Anyway, the food finally arrived and it was cold. Sent it back, arrived in less than 10 minutes and it was warm at best. Not impressive for a slow time with oodles of waitstaff on the floor. Oh it gets better... We finished our "warm breakfast", went to exit and pay. The printed gift certificate caught them off guard. (this is a long established multi-state, multi-location, franchise, since the 1990's. Been open at this location a year at least.) The host AND manager could not fully process the certificate, could not give the remainder (less than 10 dollars) back in either: cash, or to the waitress as a tip even though the printed receipt allows for it. They were stunned to see this "rare species" in the wild. The comment made was "We've never seen these and are not sure how process them for a total redemption. Just leave a balance and no cash back or applied tip allowed". Absurd. Poorly trained staff in both kitchen execution and customer service. The franchisee probably rarely steps foot in the place and the management staff doesn't manage the FOH or BOH to any satisfactory degree on any level for a "sit down dining location". So, we're stuck with a balance on $50.00 GC, paid $40.00 for a cold, short-order breakfast for two. Being attached to a truck-stop, they probably do well by default. They also let visually able-bodied people in with emotional support animals. The truckers can have it. read more

Black Bear Diner New Braunfels - Diners Near Me - New Braunfels, Texas

Went on a Monday morning to have breakfast with my kids. It wasn't packed, maybe about 4 other tables occupied. We were seated, looked over the menu and decided to get the Grizz which includes 2 pancakes, 2 eggs, 2 bacon, 2 sausage links and ham and we also got the chicken fried steak. Both included a side of hash browns, red potatoes, grits or a side of fruits. We were informed they didn't have hash browns or pancakes so they subbed it for waffles and potatoes. The reason for my low review is due to our order taking 50 minutes from the time we put in our order. Considering it's just a simple diner, 50 minutes and not that many people there is a little excessive. If you're looking for a quick stop to eat, this isn't it. Our server did apologize and said they were backed up in the kitchen. Also, I wish we would've known ahead of time that they didn't have pancakes and hash browns. The food was average, nothing worth 50 minutes waiting for. 2 star because our server Betty was great. Very friendly, sweet and patient. read more

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We were really disappointed that we didn't get to try the food. We were told a 45 min wait and then after 25 mins of waiting we're told it would be another hour before we could even get seated. The communication between the staff was very unorganized and led to several groups leaving. read more

We were passing by the area and hear about this new resturaunt attached to the TA Gas station and wanted to give it a shot. The business was very easy to find and so much parking. Once arrived we were quickly greeted and seated. We loved the atmosphere of the diner. Bears everywhere! On the table, carvings of bears in the poles, bear curtains, EVERYTHING! We loved it. The menu was vast and we wanted to try everything. The server was very kind, and explained the menu to us. I ordered the Grizz which came with everything! And my girlfriend ordered the BIGFOOT Chicken fried Steak. The food came out fast, and it was delicious! So if you're driving around the area and need to fill up for gas and fill up for food, then I highly recommend this place. read more

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We were put in the back meeting room (which was not very clean). Waited over an hour for food to be brought out after it was ordered. Food brought out was not totally correct. Food was not hot. Waitress was very inattentive throughout. Only bright side was manager took care of the whole meal for 11 of us and gave us $30 in coupons for a next visit. read more

Great food and amazing service most days. Hit and miss but we love it when it's on!! Diner style

Got there right before a morning rush! Seated right away. Huge menu with lots to choose from but we came for breakfast. Hubs got eggs over easy, bacon, sweet cream pancakes and hash browns. I got mild sausage(not a fan), eggs over medium and cinnamon roll French toast. Our eggs were cooked perfectly! Pancakes were amazing! My cinnamon roll French toast was great but a little too much for me. I should have gone with regular French toast. Hash browns are cut thick and very good. You don't feel like you are in a truck stop but an actual diner. Place was clean and server, hostess and checkout were all pleasant. They only have Pepsi products so that was the saddest part for me. Diet Pepsi I not Diet Coke. Oh, I do love that they have "lighter" versions of all their foods at the bottom!!! read more

Black Bear Diner New Braunfels - Cinnamon roll French toast, eggs over medium and sausage. - Diners Near Me - New Braunfels, Texas

So I actually would rate it 4 stars for only one reason...it's attached to a truck stop and does NOT have it's own restrooms inside the restaurant. You have to exit the restaurant and use the truck stop bathroom which is NOT very clean With that being said, the food was really good, hot and fresh. The restaurant is very big with plenty of seating. The menu is massive so give yourself time to look over everything! read more

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Just moved to new braunfels and I've eaten here 3 times. SLOWEST service I've ever experienced and the employees move with 0 sense of urgency. They don't check up on the guests very often or give updates. Waited 2 hours to get my food. Ridiculous and it's not even busy. read more

Amazing down home country diner that aims to please. From the waiter to the food delivery everything was great and then we dug in to an amazing and hearty breakfast. Take a big appetite with you as the food is very tasty and plentiful. We will be going back! Amazingly huge and tasty biscuits!!! read more

My family has visited Black Bear diners in Utah, Nevada, California, Oregon and now Texas. Some were better than others. The 3 things that they all have in common are, affordable food, huge servings and good service. The New Braunfels location differs from the others because it is not a stand alone restaurant. It is located in a gasoline station which loses that comforting, homey feel for me. It is also important to note that they do not have their own restrooms, so you will have to go out of the restaurant and go into the main restrooms inside the gas station. It's a bit of a hassle. However, we figured we'd give them a try. We have visited them 3 times so far. Service was always good. Food is pretty consistent with the other locations we have visited, except for our last visit where I was served 2 very burnt sausage patties with my pancakes. If it looks like charcoal, it obviously is not edible, right? Anyway, our server was very apologetic when I sent it back and promised to bring me fresh ones. It never came even after we got done eating. It was not her fault. She did take it off our bill and gave us a $5 gift card. We still like Black Bear and might still stop by once in a while, especially if we're in the area. read more

Great food and great prices!! Service is excellent and the food portions are more than enough!!

Good food and service. Serving portions are generous. We've been a few times and haven't been disappointed

Great service today and good food. We had BLT with chili Turkey club with sweet potato fries Mocha milkshakes YUM read more

Everything about this place was amazing like the service the food was delicious and decent prices

We had dinner of Chicken Pot Pie for me and my hubby had Fried fish dinner. I was hoping for a nice meal filled with comfort food. Food that brings back memories of dinner at home when I was a child. The Chicken Pot pie was ... frankly better than any that my mother ever made. It was sooo flavorful without being too heavily seasoned. I could taste the mushrooms and english peas in the creamy sauce. Wow!! The veggies if carrots and broccoli were cooked perfectly. Softly steamed ... but not mushy and retaining their fresh flavor. Hubby was happy with his fish. I did sneak a french fry or two off his huge pile on his plate. A home run in my book! I have almost always come here for a good eggs benedict... but it paid off trying a different dish tonight. read more

I was looking forward to enjoying some yummy pancakes this morning. We sat down at 11:45am and walked out at 12:30pm, without ever eating!. I at least got some coffee, but that took 10 minutes to get. Lots of tables open, several staff members, and yet they were on a 30 minute wait because the kitchen was messing up so bad! There was no sense of urgency to make sure customers were being taken care of and servers stood around waiting for orders. The manager didn't seem to care much either. I'm not even sure what he was doing. I have always raved about Black Bear's food and wanted so bad for my daughter to try it. Today was not the day. Disappointed and hope someone gets them the proper training they need. read more

This black bear diner is different because it's connected to the gas station but still provide the same quality and service that you would get from any other black bear diner. Our server was Petra and she was amazing. She made sure that coffee was filled and food was to our liking. No matter black bear diner is, I will be there. read more

Black Bear Diner New Braunfels - Diners Near Me - New Braunfels, Texas

This spot is quite the cute Bear themed diner right off I-35. The service was quite nice and snappy and helped a ton with a intimidating menu (it's that way because they have two size options under their own respected section). The food came out in 15-20 minutes and was delicious everything me and my girlfriend got was fresh,hot, and most importantly delicious!! We were in and out of the restaurant within a hour. 10/10 would come back again!! read more

Black Bear Diner New Braunfels - Bacon & Cheddar Burger* - Diners Near Me - New Braunfels, Texas

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Service was ok very slow at best. The food was ok. I guess I was reliving memories from California :( I had breakfast for dinner the pancakes were as I remember very Tasty! If only the service was better I would have given this place better ratings. read more

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The breakfast was very filling! Took enough home that would feed another person. Our waitress was engaging and was constantly attending to her tables. She told us that they give plenty of food; she was RIGHT! We enjoyed our meal and would visit this restaurant again. Our meals arrived in just a few minutes! I had the scrambled eggs, bacon and French toast. I really did take home a complete second serving breakfast With my leftovers. The restaurant is decorated in a rustic theme with lots of BEARS. Very cute. They sell merch , t-shirts, tchotchkes, coffee mugs, etc. read more

We've been talking about eating here for awhile now. Today was the day!! Major tastiness! I'd forgotten how wonderful a true diner can be. Large variety, generous portions, and great flavors. Of course black bears everywhere along with pine wood touches, yeah, I feel very happy. Susie our waitress was attentive and awesome. The food was delicious and plentiful. Onion rings, cornbread, meatloaf, western bbq burger, and a bear claw. Extensive menu so we'll be coming back. A lot. read more

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Clean, fast and friendly service with good food (Breakfast) in this case. Not the normal truck stop dinner. Portions are not an issue unless you hate taking to go boxes. This place is easily overlooked as you pass by the TA but well worth the stop. read more

Black Bear Diner New Braunfels - Diners Near Me - New Braunfels, Texas

They act like they had no idea there would be customers today! No one to greet you & the ordering, & food delivery was about 20 minutes lagging what is normal & it was pretty empty around lunch hour. Major staffing issues at this spot. People were flagging down anyone to pay & leave and still not getting noticed. They get 3 stars cause the breakfast had flavor! Big portions & tasted fresh! read more

Black Bear Diner New Braunfels - Diners Near Me - New Braunfels, Texas

kennedy was sweet. food was good and serevers were nice. there was a bit of people but they didnt take very long to get food out

First of all our server was great made suggestions when I asked and just kept checking in and was right on top of things. The menu is ENORMOUS, there is something for everyone here! The food is on point, brought me back to the NY diner vibe with an outdoorsy twist. Can we just talk about the biscuits, be prepared they are the size of your head with a butter drizzle. Then we have the cinnamon roll French toast with eggs over medium and mild sausage. That French toast is amazing very dense so you fill up fast, eggs were cooked perfectly and the sausage almost reminded me of a homemade Italian sausage patty. All was very tasty and fresh! My daughter had the corned beef hash, scrambled eggs, breakfast potatoes and biscuit. She loved the corned beef (can't lie I tried it too) it was fresh NOT OUT OF A CAN...very good. Scrambled eggs are an easy one but fresh and good as well and the breakfast potatoes were fresh , seasoned perfectly and very uncommon to find in this area. Give this place a solid 10 for breakfast however, would love to go back and evaluate the lunch and dinner menus as well so stay tuned. read more

Black Bear Diner New Braunfels - Diners Near Me - New Braunfels, Texas

This is actually not a pet friendly place. It is at a truck stop and service dogs are allowed. They let us bring our dog in but know ahead this is not actually pet friendly. Food, pancakes stellar! Hence the three star review. Other food was a one or no star. Biscuit heavy and doughy, hash browns came out cold and rubbery. Scrambled eggs hard and cold. Very nice staff. Just not great food. read more