Although their clothes are my favorite, I feel that every single time I come into this store the employees are rude and dismissive. If I'm spending $128 on a sweater, perhaps the shopping experience could be more pleasant? read more

The company policy on returns is poor. Each store has the ability to accept the product or not. UTC said they would accept the return. This company is totally screwed up on return or exchanges. They want to give gift vouchers in exchange for credits again each store (and each sales person can make the decision). Carlsbad is difficult to deal with, headquarters is worst and their policy or rather no policy is frustrating. I now know not to buy at Carlsbad lululemon read more

Oh, brother. Maybe I'm just not "Carlsbad" enough. I went to Lululemon on the recommendation of one of my Yoga teachers. "Hey! The grand opening is next Friday and if you tell them your goal for the year, they'll give you a free Yoga mat!" I already have at least three Yoga mats, but they're kind of worn out. I could use another one, and I'm not going to turn anything down that's free. So I drove up there on opening day. Got there at 9:50AM. The store didn't open until 10:00. So I walked over to The Coffee Bean and grabbed myself a cup of coffee and a muffin, getting back to Lululemon at about 10:15. I immediately walked up to a smily-looking woman who was greeting people at the front, and asked her who I should tell my goal so I could get my free mat. "Oh... yeah... we're all out of mats." "What?" "Yes... we're all out of mats! They went REALLY fast." "Are you kidding me? You've only been open for 15 minutes!" "Yes, I know. But there are a lot of nice things for you to look at!" She proceeded to explain how this incredibly complicated store was laid out and where I'd find what and how, etc. etc. Damn good thing I got a cup of coffee before I went in there, because I wouldn't have been able to deal with it otherwise. So I'm there, right? Might as well browse. I can always use an extra pair of Yoga pants and I wanted a cropped pair anyway, so off I went to a rack full of cropped Yoga pants. $108 FREAKING DOLLARS FOR A PAIR OF YOGA PANTS? You have got to be kidding me. I don't care that "108" is a "divine number". I get what you were trying to do, but puhleese... 108 DOLLARS?!? If you absolutely must integrate the 108 (which is stupid, anyway... no one will care about anything except that they're getting taken right straight to the cleaners by a pair of Yoga pants), then make the freaking pants $60 each or TWO FOR $108! I'm not paying you $108 for a pair of freaking Yoga pants unless they're going to go to Yoga for me and have a six-course macrobiotic meal waiting for me on the table every day when I get home from work. Plus one star above what I was going to rate it for having environmentally-friendly/cute re-usable shopping bags. read more

To start off on a positive note the girl who greeted me this morning as I walked in was SO sweet and helpful. I had been in one time previous to today, to return a gift my husband bought me bc the pants didn't fit right (which I had taken the tags off before trying them on but had no problem returning them). I grabbed a new pair of pants in my size not realizing they were high rise, which I don't like. I should have tried them on but it's not easy to do w a 2 year old in tow. Needless to say, I tried to make them work the first wear around the house but couldn't stand the feel so I decided to take them back. This is where I will NEVER be back. The girl at the register was SO rude. She asked if wore them and I said yes. She explained to me rudely that they don't take clothes back that had been worn. I tried to explain what happened and that they weren't really "worn" and that I didn't have a problem exchanging pants last time. She then said "just like the girl told you last time you can't return worn items" and wouldn't even look at me. The first girl never told that, she took them back no problem. I understand if that's the policy but don't make me out to be a lair and you can be a lot kinder in the process. I won't be back. *if you are looking for great yoga pants REI carries PrAna for cheaper, good quality & styles:) read more

For years, I was all about Lululemon's special "luon" moisture-wicking, butt-tightening super fabric. Seriously, their clothes are C-U-T-E. But I'm kind of down on Lulu for switching production to China a few years ago (I understand after they grew, keeping it all in Vancouver would be $$$...but seriously, child labor & sweat shops? Not cool. Plus, I think charging $98 for a pair of yoga pants keeps you making enough profit even with domestic production. In the end, it's about making more money with cheaper labor... It sickens me.). Not to mention, the founder Chip seems to be a real stand-up guy - note the extreme, dripping sarcasm in my statement. While I justify spending serious dough on serious quality and style, I think Lulu's products have decreased in quality over the years yet stayed in price - or INCREASED even. Not to mention, this Carlsbad location is way weird. I have been to some outstanding Lululemon locations (SF really stands out to me), but this one borders on creepy and annoying. You get asked if you need help every 1.3 seconds. It's great the attention they give, but all the employees there have such fake smiles and annoying persistence that it makes it an unpleasant experience to shop there. In fact, since it's opened over a year ago, I have only brought myself in 3 times despite their awesome array of free fitness classes. And EVERY time, I wonder why I came in because I leave feeling bombarded and attacked. Not to mention, I get annoyed by the fact they always try to fit you into some category. Are you a runner? A yogi? A cyclist? What if I just like to work out, and am just looking for some freaking clothes! I don't need the girl at the counter to comment when I'm looking through the "running section" rack for running tights, then have another girl on the floor comment on my selection of running tights, then have the girl at the fitting rooms exclaim, "we have a runner!" when she's opening my dressing room. I get it. It's annoying, guys. I mean, I get why they must train their employees this way - to create a more personable and interactive experience with the customers. To relate to and engage with the customer. But seriously, it's so rehearsed and fake, we can all see through it! They need to not give them a script, because it's really transparent when 3 employees in a row say the same phrases over and over. Instead of making me feel welcomed, I feel like I've entered some Lulu twilight zone with wide-eyed, smiling, vacant drones. And it also makes me feel like they don't give two cents about me as a real person, only as someone who might drop a few hundo's for a new yoga outfit. You're seriously best going somewhere else for yoga clothes. Prana warehouse sale. Maybe even the Lululemon locations in downtown SD or La Jolla, if you really need some Lulu pants. Or go organic with natural fibers! read more

Crap, I think I have a new obsession. It's strange how this stuff makes you look and feel better about yourself. Maybe because you're spending $$$, but is it possible that they lace their stuff with something that makes you WANT to work out and eat healthier? Haha. But seriously, the material is so soft and silky and feels so good against your skin. Shoot, I don't even want to wear regular clothes anymore. I was a little weary about the staff at this location but it turns out that everyone I interacted with was very friendly and helpful. People complain about the high prices but if you want high quality then it's totally worth it if you're going to use it often. Watch out though, lululemon is like getting a tattoo... once you get one, you're gonna want to keep getting more! Then you're gonna be addicted like I am. ahsjhdsjansjdak ************* P.S. If you care enough to keep your lulu's in tip top condition, one of the employees there told me to only wash lulu WITH lulu so the fibers from your other clothing doesn't attach itself onto your lulu's. Did that make sense? read more

I was happy to find this store since the only other one I had been to was the one in La Jolla. They had a lot of stuff on the sales rack! Score! I purchased several things, and we all know that means I've spent quite a few dollars, even their sales rack means you'll spend more than $50 per item. During checkout they said the alarm would go off due to the water bottle I purchased. Wrong! I walk out the alarm goes off, they say, it's okay, it's the water bottle. I continue on my way, drive home, to Rancho Bernardo. Find out that they left the sensor on my jacket I just purchased! I get in the car, drive all the way back to Carlsbad, about 45 min. I get there and let them know what happened. I know everyone makes mistakes but they weren't even apologetic. That's what made me sad. I drove all the way there, spent my money, you made a mistake, and couldn't apologize. I guess if I do go back to this location, I will be extra careful at the register. read more

Lululemon is pricey for what it is. I've bought the pants before. I never dry them in the dryer yet they I find them no more great than the other big brands. All big companies are making better fits now a days and for a lot cheaper. And I'm sorry, knowing Chip Wilson and the things that come out of his mouth make the brand verrrrrrrry unappealing. Seriously.....you're a yoga brand. Aren't you supposed to be all about good karma and stuff? How can you say that "Child labour can be okay". If you don't believe me, google it. It's all over the internet. I thought Lululemon is trying to reduce its environmental footprint? The man drives not one but two decked out Cadillac Escalades. Maybe I'm judging too harshly but aren't people supposed to practice what they preach? read more

What's not to love? Nothing looks better on my beautiful, hard working girl, than a nice pair of lululemon yoga pants. And you know what they say: "Kids, drunks, and yoga pants, always tell the truth..." read more

I expect to be treated like a peasant when I enter this store. The sales associates and the general store culture has that way of making you feel unworthy... but I was desperate for a pair of plain black pants that aren't see through. When I tried a pair on in the dressing room, they fit great. But of course, they were see through. I asked the fitting room attendant if she had any thicker or different material that would be "downward dog proof". How she reacted gives this a 1 star review. With attitude, she told me that lulus are designed for vertical activities like running and crossfit. So not yoga, not Pilates, not bar. (FYI to the marketing department of the company) She had no other suggestions, I have no reason to return to this store. read more

I had the best experience thanks to Crystal M! She was full of compliments and great ideas! She had me try on things that I normally wouldn't have and I am so stoked I listened to her! You can never be disappointed with lululemon clothes, but I tend to stick with the basics. I adore Crystal and will come back just for her alone! read more

Great customer service very nice on the inside, and I love lululemon. I just wish they were in stock on more items.

The best Lululemon store ever. First of all the staff is beyond nice and they are supper helpful, The lady that was working the dressing rooms was sooo nice and it was just an amazing experience. read more

I really like coming to this location.. Some of the girls are friendly and go above and beyond to make sure you have a great shopping experience! Well, then some of the girls are not..oh well, not to dwell on negativity here. Their selection is good and I always find something I "must have" but don't need;) It's also super convenient since I workout at Bodyrok in the forum so I will obviously be coming back often! read more

"Carol from Rancho" is so wrong about this store. Really maybe you should stick with Glendale because I have been shopping at this lulu forever and sometimes when I'm in a pissy mood their cheerful friendliness makes me feel like a dragon lady. I don't think I've ever made it through that door without being greeted, not to mention the fact that its usually by someone who is meticulously folding the clothes on the front table. Oh, and when I stop to admire whatever that stuff might be they sweetly tell me it's this or that new pant or short that just came out. Whoever says any different is just lying. I mean any time of day! They will leave you alone if you give them the look like "leave me alone, I'm obviously a lulu addict, I'm here for one thing, I know what is, I'm going to buy it and get out" which I've been guilty of...otherwise be ready to be edu-macated on some loun, wunder unders, you name it!! By the way, I do not work there. I swear! Just a loyal lover. read more

Talk about a friendly staff that love their jobs!!! Such nice and energetic people here, great first impression. I came here because I see Lulu lemon apparel everywhere and for once I saw a gentleman wearing it and was intrigued. I came here and was immediately directed to the men's section which wasn't big but had plenty of items. The pants fit really nicely and are expensive but not too bad. (I mean, you get what you pay for). While leaving I was also told that on weekend mornings they push all the clothing racks to the back of the store and have yoga and palates inside the store and its FREE!!! You don't even need to wear their clothing line. Love this place and it is another reason why my budget will be slightly altered. read more

Best service ever. I had an issue with some pants and The Manager Shannon at this location was professional and made everything 100% with no issues.... she was so please tell it made me right my first yelp review. read more

I've been to this location 4 times. Each time I made large purchases, but every single time I have encountered rude and unfriendly employees.. Maybe they judge me in someway or another because I'm not a lulu size 2, don't have a petite perfect yoga body and rather a curvy size 10, I have no clue.. The dressing room associates are no help at all, and full of attitude.. Once while ringing out the tag said $82 but rang up $88, I questioned the price and the girl explained (with attitude) that prices went up, so I said to her in a friendly tone I will pay the price that's on the tag, she literally rolled her eyes and said "ONLY THIS ONE TIME"..... Excuse me? I'm paying the price that the tag says! For this type of store I'd expect energetic, positive, happy and encouraging employees... Not ones that judge you for whatever reason and give attitude to customers that are paying good money for their products! Today's visit will be my last. I'd rather avoid these unfriendly judgmental ladies and just shop at another store. I'm over lululemon. Great product, but I won't support this store anymore. read more

Horrendous customer service. So far you guys have refused to assist in correcting a mistake that you guys have made. You store ordered the wrong color and you customer service refusing to help. How hard is it to correct a MISTAKE YOU MADE IN A DESCENT HUMAN FASHION. You supposedly are Elevating the world from mediocrity to greatness but your actually taking customer service and making it worse. Carlsbad Lulumeon exudes incompetence as well dose Lululemon Customer service. FYI there are two Carlsbad Yelps because they are that awful and are trying to hide it. read more

On the way back to LA I put this location in the gps. This area was so so. They opened late. When they did open I looked around and had to snag a person lol (hey, I was on an hour sleep after overtime, shit gets real). Girl that I grabbed didn't know the product. I had to show her what it looks like but in a different color. So I asked about the pants and she tells me to go to so so she's in charge of the pants section. She points me to the general area and says she's there. Keep in mind... A. They don't wear name tags. B. Almost every woman in this store is wearing workout gear. And they're all hovering in the pants area. So I just look at the pants and find the ones that I need. Someone did come over after I found what I wanted. And I said thanks, I'm good. She did tell me the size equivalent of what I was holding though. They did have the pants for cuteness, that I was looking for. Which apperantly was the holy grail. So that was a plus. read more

There are few stores that you see people Run in to. This is one of them. The staff is always energetic and helpful, but never pushy or overbearing. As for the clothes, the brand is hands down the most comfortable, well made, well fitting sportswear I've ever worn. The shorts are lightweight but the material is substantial enough to wear outside of working out. The t-shirts can be worn anywhere, for any type of workout, and don't get heavy even after a serious sweat. Finally, the hoodie I have is thick enough to keep me warm in freezing temps, but somehow light enough to wear when it's close to 70 outside. The only trouble I've had with the clothing is figuring out how many wears I can get in before I have to throw it in the wash. They also suggest hang drying all the gear after washing, so whenever that happens I know that I have to go a entire day without my lulu gear. #firstworldproblems read more

I can't seem to EVER walk out of here without dropping $100! Yes, their clothes are pricey BUT they are very good quality and for someone like myself who workouts 7-10x a week I need things that last!! I am in love with their Wunder Under crops they fit like a glove and stay put during my intense spin classes and yoga practice. I have had my pair for almost a year now and they have very little fading for being a black piece of clothing. Another crops I own had some issues because the stitching was coming apart but i brought them in and they fixed them no questions asked! They also do free hemming as well! My heart will always belong to Lululemon!! You guys rock! BTW..if they don't have your sizes order online! The shipping is always really fast and FREE! read more

I don't think this affair with Lululemon's Saturday morning yoga class will end. Ever. Yay! This morning's class was led by Andrew, a very cute yogi from Yoga Swami. We started with monkey chanting, moved into flowing asanas, then enjoyed savasana while he played his guitar and sang to us. At the end of the class, we all got in a circle and hugged! Before leaving, I enthusiastically hugged and thanked Andrew for his kindness and positive class. I think I have finally found my local yoga teacher. Ahhhhh, thank you Lululemon! read more

If you don't mind awful customer service but love lululemon this store is for you. If you want good customer service, don't mind the drive and love lulu like we do, I'd recommend the temecula location!! read more

Very poor customer service and return policy. When trying to return a Christmas gift one day late, they refused to refund my money. Other comparable yoga stores have much better return policy's. read more

This place has my wife coming back for more... they have really attractive associates which pretty much helps sell their clothing. I don't mind waiting for my wife to shop around and neither do most of the men who end up just waiting in line - hahaha. read more

Awesome store! They always have a great selection of men's clothing and the employees are very knowledgeable. Kelly was very helpful and found the perfect pullover long sleeve for me. I highly recommend La Costa Lululemon! Thank you! read more

This location has a great customer service, each time I have come in to purchase or order pants I have been greater by at least two employees. They are also quite knowledgeable and have helped me narrow down clothes for going from work to working out (ABC pants are amazing). I also had to order some ABC pants in the tall version, and instead of just having me go online to order a friendly employee actually took the time to set up my account and place the order to be picked up within a week. Thank you for always treating me so kindly and answering all of my questions. read more

I needed to exchange something I received as gift and Bailey made it so easy! She found what I wanted from another store and had it shipped to me. Great customer service! Ask for her when you are there. Thank you Bailey. read more

The signature pant is amazing. Seriously, I doubt I will ever wear another brand. No muffin top because of the cut and material...I assure I can have muffin top in the wrong pant. All of the clothes have little hidden pockets to stash stuff. Love that too. Plus, the clothes are way cuter than other workout clothes. The tennis skirts are especially cute. The downside? Clothes are damned expensive. Nearly $100 for a pair of pants. Always. Nor I am not a fan of their return policy. It's 14 days with tags and receipt and forget it after that. Odd policy and I am surprised they can get away with it these days. But I guess they have us by the muffin top. read more

Amazing customer service! Every staff member I spoke to was very helpful, attentive, and super friendly.

Admittedly I've become a bit of a Lululemon junkie. I work out a lot and I appreciate the ingenuity and quality Lulu puts in their apparel. Fun clothes and cute patterns make any work out better! The best part about Lulu is the staff. Everyone is genuinely nice and enthusiastic about helping customers. The great service is sincere and consistent. The clothes are a bit pricey but if you workout regularly you'll appreciate the features of the items (mesh fabric to vent sweat, little hidden pockets for keys, etc.) Just be aware that you could become a Lulu junkie too! read more

Came to Lulu last night, shortly after 5, with a line that didn't seem quite bad to wait in - plus the website stated the store was open til 8pm. Upon immediately placing myself in line a lady in front of me said she was told the store was closing at 6pm and I'd be lucky to get in let alone she herself. Within 10 min I was approached by a lulu employer, quite snarky, that they are closing at 6pm and the lady in front was her last and there wasn't a guarantee I would get in- I waited anyway as the line was moving quickly. Once I was next in line I overheard the gentleman, standing at the doorway, tell a potential customer lulu was open til 8pm, but as soon as the female employee (long dark hair and a little heavy on the side) overheard - she quickly came out to correct him. The gentleman was confused and said to her he was not aware of the store hours being changed. I'll assume the store hour was changed by her as she had placed to be . Two thumbs down to the female employee as she lacks customer service skills and would definitely not like me as her boss with that attitude. The male employees, like Kevin, who was working the floor, and the gentleman, with the hat, at register 1 were truly amazing employees. We need more friendly and outgoing employees like these two vs the long haired female. read more

I love their clothes, but I was a bit disappointed when I visited the store. The store itself is beautiful, great location, very nicely merchandised and decorated, but I went there specifically to try on a pair of pants that I had seen the same day online, to see what size I needed, and the only sizes they had in that style were an 8 and a 10. When I asked a sales clerk if they had any other sizes, she was very short and said, "No, all we have is on the floor," without offering any other help or options. Even though that was all they had, I wish she wouldn't taken a minute from her folding of clothes to suggest that I could look online, or point me in the direction of another item they might have in my size that had a similar purpose. I think shops like lululemon cater to a specific client base, and although I will continue to shop there because I think their quality is great and I love the styles they come out with, as a fitness professional I might think twice about referring people to the store itself. The 2 star rating is based solely on the service I received, not the quality of the apparel (which is fabulous, I did go home and order the pants I wanted online, which they had plenty of stock, I guessed on my size and was right, and wear these things ALL the time they're so comfortable!) read more

I had heard from someone else that the markdowns at this location were amazing, so OF COURSE I had to stop by! The markdown rack was indeed amazing, and I scored 2 free to be tanks for under $50! The educators, as always, were super friendly and helpful. This was my first time at the Carlsbad forum, but I will definitely be back, so many other good shops in this mall! read more

I have been contemplating on purchasing a sports bra from Lululemon for months now, but since I'm not as active as I should be and the products are very pricey, I haven't done so until now. Products - There are a variety of products for running, spinning, and yoga. I tried on the Flow Y bra IV and Free to Be bra. Both were comfortable with amazing soft material. I ended up purchasing the Flow Y bra IV because it provided more coverage than the FTB. I have yet to try on the pants or the tops, but I cannot wait. Service - The reason I didn't give a full five star rating is because I didn't feel the staff were helpful or friendly enough at this store. I mean it was a busy day, but they didn't even bother saying Hi or asked if I needed any help. Most employees just kept talking to each other and other Lululemon addicts that I had to stand there for awhile staring at them before I could even get acknowledged and get a fitting room. It really ruined my shopping experience as a first time shopper at Lululemon. I hope other locations aren't like this or else I might have to start shopping online since I love the products. read more

I went to the Carlsbad shop to exchange a sweater that was gifted to me by my sister. The lady that help me out was super unhelpful and told me my sister got a slight sale on it and that she would not exchange my sweater for a different size at the same price, instead I was asked to pay the full amount for one size up! This is terrible business, and for what you pay for their products you would expect to have better customer service! Pl read more

I enjoy this Lulu shop because it always seems clean, organized and a bit less hectic than the other locations I've been to. The clothes are pricey but they last and look so cute. I have had a pair of pants and a jacket that have outlasted other brands by two years and still look good and are durable. The material feels good too, one of my favorites is the "naked" or barely there that are so comfy you literally feel like nothing is there. The service has always been friendly and helpful as well at the La Costa location. read more

Although very expensive, i have to admit that these clothes are fabulous. The material they are made of is sooo soft. My favorite are the pants. They have soo many different styles and the lines really are flattering for women. This store is new so it is really nice as wel. Oh, i also like their headbands and the bags are amazing! read more

This past Saturday I attended the free yoga class which Lululemon does at 9 in the morning every Saturday and all I can say is that I am in love. They pull a different instructor from a different studio in North County for each class, so essentially it is a free way to sample all the yoga in North County. Also, the clothes are BEYOND cute and I MUST have a pair of pants. Though they are very expensive, I have decided that after every yoga class that I complete on my way to being a certified instructor I will buy myself a pair as a gift. Chek it out! read more