Ordered a Fried Pickle and it was still doughy. I suggest you guys cook it longer till it looks crispy. Went home and tossed it my Air fryer to get that crisp. read more

We loved the burger combo for lunch today . It was so juicy and good . The fries were hot and tasted delicious. Thanks for the great customer service. Have a blessed day read more

See all

I love me a good burger place, and this is not one of them! I requested medium on the green chili burger and added onions. No onions, the burger was more medium well to well done, too much Lucy sauce which made the bottom bun soggy and 5 greasy onion rings with a funky tasting batter! The burger patty itself lacked seasoning and had a greasy fried taste. When I picked up my order and asked for a side of ranch, I was told that that would be $.50! Give me a break! This is my second time here, and the first time my husband and I did not like it either, but I thought that could've been because they were fairly new, but no! Do yourself a favor, skip this place, and opt for a better burger elsewhere and O-rings elsewhere! read more

Lucy's Burgers - Ordered medium, add onions... no onions and this is not medium! - Hot Dogs Near Me - Flagstaff, Arizona

See all

Of the food vendors in the mall - this is the spot. The burgers, shakes and fries are tasty. Service is well interesting. Lots of employees that seem more focused on talking amongst themselves than helping the customers or working quickly. Once you get your order in, be prepared to wait 15 minutes or more for your food. A little better system and this place could be humming. read more

I bought a kids Dino chicken nugget, fries, and Oreo milkshake. The workers were super friend, the food came out hot and fresh, and the milkshake was big and delicious. I'll definitely come back and try more! read more

Lucy's Burgers - Oreo milkshake - Hot Dogs Near Me - Flagstaff, Arizona

Worst service ever! They can't even be bothered to say hello... they just stare at you and wait for you to order! (This has happened every time but we let it go until today) And then we waited 25 minutes for 2 cheeseburgers and they only had 1 order ahead of us! And when I asked why ie was talking so long the guy at the register (beard) said "because it does!" WTH? We got our money back and left! read more

I have mixed feelings about this place. The Juicy Lucy was cooked really well. Most burger patties, good about of cheese and fresh veggies, but the meat was lacking seasoning. It tasted very plain. A little bit of salt and pepper would've really added a lot. Portion size was pretty good. Fries were cooked good as well. Price was pretty good for being in Flagstaff in Flagstaff. read more

Lucy's Burgers - Juicy Lucy with fries. - Hot Dogs Near Me - Flagstaff, Arizona

So, everything abt this burger place should bring it up to at least a 4 star review: clean, bright, friendly, efficient, a number of good choices on the menu (that flits by a bit fast on their digital display ) and a total gem of a lovely young lady named Delaney who shows all signs of being a fantastic human being! She got our orders right, was so responsive to all requests, great smile, seems genuinely kind. All the stuff I asked for, I got and all of my fixins tasted great, but the burger was just a bit bland. Which was odd because it wasn't dry, was perfectly cooked to my requested medium rare, texture was ideal but just lacked flavor, seasoning, something. By fries tho were perfect! And my Butterfinger shake was so good (paid 50c for the cup of water+ ice; worth it in my opinion) So definitely give them a try read more

See all

Most excellent burger! The tater tots are done just right! The bun toasted to perfection! Omg the chocolate shakes!!! Yum!!! Austin and Ashlee provided fast and professional service! Thanks again you two! read more

See all

I'm not a big burger lover but I thoroughly enjoyed my Classic Burger. It was cooked as ordered. I think the fried were average however. As far as ambiance, it's the mall. read more

There are definitely pros and cons to this place and I think they could be perfectly capable of earning at least another star from me with one fix. First, the pros: The Lucy burger is FANTASTIC. It was very well cooked and the sauce was delish. The green chili burger was also SO GOOD. It's hard to get a good green chili burger with flavor and a little heat and they did it. The onion rings were tasty too. The cons: Entirely too expensive for what it is. Especially for the kids meals. Our oldest is 9 and ordered the kids dino nuggets- I don't have high culinary expectations here but the portion was laughable. Like 4 tiny nuggets and a little scoop of fries. I'd say toddler/preschool portions at best. The kids burger (ordered for our 6 year old) was teeny tiny too, more of a slider- that should be what it's called on the menu. The fries all around weren't terrific either. We also kind of just got unlucky with this one, but the lemonade we ordered for the kids must have just started running out on our order because it was just water with maybe a hint of lemonade. Now, the fix: I think with either upping the portion size or lowering the cost of the kids meals I'd easily give another star. I really wanted to like this place more because it is so close to us but I would only ever go for the burger. read more

See all

We got a chili dog and a juicy Lucy. Both were good. The pricing seemed a little steep for a mall burger. Definitely not my favorite burger in town, but would go back since there's not a ton on that side of town. The customer service was spectacular. read more

Blown away by how good the cheese burger I got was! Had no clue about this hidden gem In the mall, well worth visiting the mall just to eat here. They make some really good ranch also. Good prices on the menu items. I will be back! read more

Lucy's Burgers - Cheese burger and fries - Hot Dogs Near Me - Flagstaff, Arizona

See all

Been here three times now and I feel I can cast my vote. This place looks fun but it's just ok. 1st visit was a chili dog; good size dog (like sam's club) but chili was very bland. 2nd visit was a pastrami n swiss; it was huge and toasted nicely but the pastrami is top bottom round, not brisket style. So it lacked what pastrami should be. 3rd, today, was a basic cheeseburger; asked for med cook but tasted burnt. Mostly bread and veggies; patty was a little thin. The girls at the front were always friendly but the prices are too high for what you get. read more

I love a good hamburger and Lucy's cooks it up just right. I will definitely return. I had the classic with jalapenos. My aunties and my brother had the green chile pepper jack which they thought was going to be spicy but it wasn't. I had to go back and buy jalapenos for them. read more

Ordered with some friends coming through town: Juicy Lucy, Mushroom Swiss Burger, Cheese Burger and Chicago Dog. Juicy Lucy was definitely the clear winner! We had fries and fries with cheese and green chilis. That's the way to go! Make sure and get Roy's Lemonade too. Burgers are cooked to order and service was friendly. Great place to stop when passing through or if staying in town. Great thing is that prices are very reasonable. Can't wait to try it again! Next time I'll save room for a malt or shake and a cheesesteak at a great 50's style counter. read more

Lucy's Burgers - Menu - Hot Dogs Near Me - Flagstaff, Arizona

Terrible service and seriously stupid portions. They should tell you the kids meal burger patty is the size of a silver dollar and you get about 12 fries lol chili fries weren't even warm enough to melt the cheese read more

Lucy's Burgers - a plate of chili cheese fries - Hot Dogs Near Me - Flagstaff, Arizona

Everything. Our family loves the burgers. We feel that Lucy's burgers are the best in Flagstaff. The staff is always so nice.

Burger was ok and cooked well but disappointed with what I got for the high price and very slow service. My hubby's blue cheese burger was very expensive and didn't even come with fries. I wanted to give 4 star but no. Don't think we'll be back. read more

Tried to order online for pickup, a tip was automatically populate. No way to not leave a tip. This BS as I will not tip for a online order especially when there is a 12 percent food and beverage tax. I only tip when I am a full service restaurant. pluse, the employees are making a min wage of at least 15 dollars per hour to flip burgers. This Vato says he'll no to this burger joint. Go someplace else. The Taco stand for ese tonight Putos. read more

Been seeing a lot about Lucy's Burgers on social media. Wife and daughters were Christmas shopping so my son and I decided to try it out. Menu was pretty straightforward and easy. Ended up with the BBQ Bacon burger. Ordered med well, and got it med well, not a common thing here in Flagstaff. Flavorful burger, definitely was not expected in a mall. If you want a good burger, Lucy's is worth checking out. read more

The onion rings are very very good let's start with that. Now for the more average...the online ordering does not let you select well done as a burger option. If I am paying I should get it how I like it. I specified no lettuce but got it anyway. The fries were grainy and inconsistent. Some were perfectly done, others were not completely done. A club sandwich had generous turkey, minimal bacon, lots of lettuce and good fresh tomato. If I went again I would get onion rings and call it a day. read more

Stopped by on Monday afternoon during our road trip. Decent burger, fresh ingredients, the fries were great too. The lady working the counter however was SO incredibly rude it completely put us off. I thought it was just us but I continued to watch her being rude to every other customer she served. Should not be in customer service. read more

Just noticed we had a new Burger place in town and had to try it. Love to support local business. Disappointed! The servers seemed uninterested in educating a new customer. The burger bun was doughy and moist, falling apart when I was half done. The patty was decent, the lettuce and tomato seemed fresh. I liked the sauce and pickles. I have to rate it the bottom of local burgers. Onion rings were ok. We had to sit some distance from the counter and could not hear the servers yell our name. There must be a better system than that. I wish the owners the best and hope they succeed, but some work is needed. read more

Honestly shocked to see the negative reviews here. Wife and I went a few days ago and got a regular cheeseburger, The Juicy Lucy, some fries, and cheese curds and we cannot stop thinking about it! By far the best burger in flagstaff and it's not even close. The portions, the flavor, the friendly staff... can't wait to go again. read more

Gave this place a second chance, they failed! Hamburger and fish sandwich are terrible, served with wilted lettuce and green tomato ends. Fries are crappy and undercooked. Save your money and go to McDonalds. read more

Got the green chile cheeseburger based on all the reviews. It was mediocre at best. The green chile was super mild and didn't add anything to the burger. The sides are expensive and so is the drink. Total for the burger, chili cheese fries and a drink was $20. Did not think it was worth it. Probably won't be coming back. Gotta be someplace in flagstaff that has decent green chile cheeseburgers read more

My husband and I were not in the mood for burgers, so we each had a sandwich. I had a turkey club on nicely toasted sourdough. He had a BLT also on sourdough. Both sandwiches were well prepared and tasty. read more

We were at the mall and wanted to eat something so we stopped at Lucy's burgers. This is like a homestyle burger nice and thick and juicy. They will Cook it for you the way you like it. We asked for ours to be cut in half so we could share it. We got french fries with that and the french fries were homestyle french fries also probably three-eighth inch cut. The staff is very friendly and they made ordering a breeze. The staff is what makes this place so good. When you're near the Flagstaff mall stop in and give them a try I think you will like it. read more

See all

Just go to McDonald's the service was okay the food not all that great it's a nice place to tell you that.

We are camping nearby and stopped at the mall for a bit. I got the mushroom swiss burger. My husband got a turkey Swiss sandwich. They made them fresh as we waited. My sandwich was really good. read more

Tried the Chocolate Malted Milkshake and the Philly Cheesesteak. High marks for the shake, would return for another one. The Philly was pretty bad. Cook burned both the meat badly and the peppers and onions were burnt. Could eat only half because I was so hungry, had to have something. Tasted nothing like a good cheesesteak, sorry to say. read more

The owners of Lucy's burgers are very unprofessional and the manger is flat out rude to customers and to employees I've watched the manager yell at an employee in the back room and she came out crying. Do not recommend read more

Umm my husband got a salad from there and the beans were rock hard, I called them and did let them know the beans were hard and she replied with yes the beans are meant to be cooked like that. Beans that I bit into gave me a sharp pain in my gums. When the place opened the food was fantastic! But it doesn't taste like it's made with love anymore!! read more

After a 15 minute wait I got my chili cheese dog, simple... chili, cheese, and dog. I didn't ask for onions or a cold dry bun. Maybe it was because I did not leave a tip on the machine... read more

I really don't know the point of the employees here wearing a glove on one hand and none in the other when he's gonna be grabbing every food item without the glove hand..... sunday 06/04 male employee with black hair. Literally grabbed over 3-4 orders with his bare hands while having a glove on the other. Disgusting. read more

The Classic burgers were good. They were cooked just as we ordered. One of well done and one was medium well. They did leave the onion off the med well burger and it was supposed to be off the well done burger. It was easy to tell the burger that was well. Otherwise the missing onion would have been a definite problem. I have had much better burgers, but I've had much worse too. read more