Came here on a Thursday night (11.9.12) at around 6 pm. Due to rain, there wasn't many outside activities to do, so my boyfriend and I decided to have an early dinner at Luau Larry's as it seemed like a great place to have a small bite and a drink.
We unfortunately started out on a bad note, for as soon as we walked in we were told to seat ourselves, and the man at the bar was rude to my boyfriend. He said something along the lines of "Grab a menu for yourself and your lady right now, otherwise she's going to be pissed." I'm not sure if he was trying to be funny, but in saying it without a smile, if left a sour note in my mouth that stuck with me through our dining experience.
The tables are large, with great amount of seating for a group of 6 comfortably per table. I can say that as a pro for this establishment, but that's about it.
It took the gentleman at the bar, who seemed to be running the bar, taking orders and bringing out food all by himself, a good 9-12 minutes to walk over to us (at the table right across from him on a slow night with just two groups sitting down) and take our order.
The gentleman offered to take our drink order first, and when my boyfriend listed what he wanted to drink, the waiter told him that he would not like that drink, and that proceeded to list off his own recommendations. I'm sorry, but what waiter (maybe owner?) tells a customer what they will and won't like off their own menu? My boyfriend got the wacky drink at his recommendation...a drink that was meant to come with a hat or sticker, my boyfriend was not offered either but paid the outrageous price for it anyways in the bill.
LUAU LARRY'S DOES NOT CARD FOR ALCOHOL. We are 23 and 26 respectively, and we not asked for our ID's once. The waiter did not card any other guests that came in and ordered drinks while we were there either.
We ordered the appetizer platter that cost $16 for two chicken wings, three poppers, two fried cheese sticks, and five onion rings. WIth only two other groups seated, and two gentleman having beer at the bar, it took 32 minutes from the moment we placed our order to when we received our food. 32 minutes. The waiter did not apologize for the wait once, and while he didn't refill our waters, seeing that they were empty, kept pushing for us to buy more alcohol. No thanks.
The food was cold, and the onion rings were not only still partially frozen, but three of the five had water come out of them instead of oil. I've never had that happen and I buy onion rings all the time. I'm not sure if that is because they were frozen and not put in the oil long enough or what, but it was really strange.
This was the only food we had there, but this specific menu option tastes like they bought frozen food and simply dropped it in the fryer for too short of time. Nothing was fresh, not even the old lettuce that was browning, that was placed under the store bought frozen food.
All in all, it took around an hour and 45 minutes for us to place our order, receive our food & bill, and be able to walk out. Not once was our water filled, not once did our waiter ask to give us anything other than alcohol, not once were we offered the hat that was meant to be given with the drink order, and yet we were insulted three different times.
I'm hoping it was just a bad night, and that this place isn't always like this. I'm sure if you're in a big group you can make your own entertainment and have a great time, but if you're a couple or a family, be prepared for extremely slow service, having to walk up to the bar to ask for your bill, and in our case have rude service.
We don't go to Catalina often, but when we do, from now on we will not be dining at Luau Larry's. read more