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    Loyal Towing

    4.4 (147 reviews)
    Open Open 24 hours

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    Services - Loyal Towing

    Boat towing

    Car towing

    Motorcycle towing

    4 More Services

    RV towing

    Trailer towing

    Truck or SUV towing

    Vehicle towing

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    Recommended Reviews - Loyal Towing

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    Reviews With Photos

    Loyal towing - Armando
    Alma F.

    I am so thankful for the AMAZING service we received from Armando and John. I was having such an awful day to begin with and to top it off our car broke down on the freeway. It was so scary. Armando got to us quickly and he was kind, friendly and patient with us. I am beyong grateful for the time they spent on the phone with me trying to get everything taken care of; because AAA has the worst customer service, it's a joke. John, I want to thank you from the bottom of my heart for helping me out. And to Armando, thank you so much for everything and for keeping me updated. You guys are the best!!

    My Friday Tire drama: while waiting for Loyal Towing through Triple A
    Whitney H.

    Anyone who does not have the knowledge or the time to research reputable towing companies/auto related things in the East Bay.. I got you. My father was my trusted mechanic/auto guy and since his passing, I've been met with unfortunate experiences. This review is a shoutout to Loyal Towing and specifically, their employee, Chandler. Chandler arrived within 7 minutes of my fiancé and I calling triple A (in a panic) as I was late for an important meeting. He referred an even more cost effective and FAST tire replacement place (RT' Tire, who will be getting the next great review for service) and didn't waste any time getting business handled, getting my car off the dangerous shoulder during traffic times. The last towing experience I had wasn't great, so I wanted to even mention how clean the inside of his tow truck was! This makes a huge difference! We spoke briefly about car related things and my concern for being scammed as I don't have as much auto knowledge as I'd prefer, and he was able to give me cost effective and trustworthy recommendations for local services I may need. The company name reflects the quality of service.

    Offending screw
    Michelle N.

    Called Loyal Towing (through AAA) for a flat tire to change to the spare. Elijah was here in less than 10 minutes and able to check the damage to see if the tire was ok, remove the screw and fix the tire on the spot and super quick! Really happy with the service. That's the first time that service was offered and I've used AAA close to 10x over the years. Friendly and efficient service I would definitely recommend them. They have a new Campbell location I believe as I'm not close to Livermore.

    Sitting in the tow truck
    Sadaf S.

    Well! ANDRE GOODALL made my super shitty day into a much better day! My "chassis stabilization" light came on and completely slowed my car down to zero in the fast lane on the highway. I pulled over and requested a tow from AAA. Within minutes, I was set with my driver, Andre, and he communicated the whole time with me until he got there. He was transparent with the time and I loved the honesty. When he got there, he was a gentleman and told me to go inside the truck to get out of harms way. He rowed me to Concord in a safe and quickly manner all while in rush hour traffic. He was such a sweet and kind individual and you can tell he's a genuine great person. Good job for Loyal Towing for employing people like him! Thanks Andre. You saved my day :)

    My car being dropped in the middle of the street.
    Michael H.

    Had my car towed home via AAA after getting an astronomical repair estimate. Driver from Loyal Towing picked up my car, but said his shift was ending soon so they may have to hold my car on their lot overnight unless someone else could drop it off. About two hours later I get a call that another driver will be dropping off my car. The 2nd driver arrives, but is trying to drop my car like 3 houses away on a cross street. I ask her to drop it in front of my house. She proceeded to drive further up the cross street, which is a cul-de-sac. It literally took her 30 minutes to turn around, and even then she could not drop the car in front of my house. Instead, choosing to block the 3-way intersection and leave my car in the middle of the street. (See picture). It's important to note I did not get any paperwork after the delivery. Driver was clearly flustered and just left. Now, a month later I get an HOV lane violation in the mail. The time and date are from when the 1st driver towed my car to their lot. It's bad enough that BAY AREA FASTRAK will not clear the fine when their customer service rep said they can see the car is on a tow truck in the picture, but I have to get proof from the towing company that they had the car at that time. I call Loyal Towing and ask about the paperwork. I'm told since it's AAA that I need to call them. Call AAA, and I'm told they can process the request, but it may be a few weeks to get a copy. AAA provided me with the reference number for the tow and said Loyal Towing should be able to provide the paperwork if I give them the reference number. I go to LT's office and provide the reference number and am told by a "manager" he can't give it to me. He rudely asked me if I got a text from AAA on the day of the tow confirming the tow request. When I said "yes", he said "there's your documentation". This company is rude, unprofessional, and doesn't care unless you are a "paying customer". If you have a roadside service and get Loyal Towing, BE CAREFUL!! Based on other reviews I'm glad they didn't need to hold my car overnight. Sounds like I would be fighting storage charges too.

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    Page 1 of 4

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    Review Highlights - Loyal Towing

    Since it was so dangerous being stuck on the side of the road, Superboy Marcus came to save the day.

    Mentioned in 53 reviews

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    Save Tow - We Tow Big Rigs Too!! Light duty, Medium Duty, and Heavy Duty; You name it, we can tow it!

    Save Tow

    (298 reviews)

    This review is specifically for Brian #911941. I was on the Altamont Pass towing my boat. My SUV…read morelost power and I had to pull over. I called the insurance company and they connected me with Save Tow. They told me it would take about 2 hours. I called Save Tow about 1 hour later to check status and they said it's going to take about 2 hours because they need to find a driver who is experience with towing a car and a boat. Ok understandable. The entire wait time was 3 hours with me calling every hour checking on status. Brian showed up and he was great. Got the SUV on the flatbed pretty quick and he was pretty patient with the tricky hitch on the trailer. He double checked my address and after that we were good to go. I was really impressed with his skills when he dropped off the boat and SUV. He was able to parallel park the boat perfectly and parked the SUV in front of the boat. He did all of this with a positive attitude even though he had just driven through a long stretch of traffic. If you ever are in an emergency and Brian happens to be your tow driver, you're in good hands!

    My suburban died on the way home from work. Called AAA to get towed. Brian M showed up to tow my…read moresuburban and tried to jump the the suburban with no luck,he started moving cables for a lose contact and found that a positive cable was lose. Brian had the tools to tighten the cable and the suburban started!!!!!! Thank You Brian M you save the day and weekend

    Loyal Towing - towing - Updated May 2026

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