AAA routed my request for roadside assistance to Metro Towing. The AAA relay was slow due to a number of factors including a dark, frigid night and spotty cell connection, but Omarudin responded quickly once Metro Towing got my call. However I had to cancel the service when Omarudin called as I needed to leave the area and had a ride. He was very gracious considering the situation, gave me some very useful information in case I was in a similar situation, and let me know some of the capabilities of Metro Towing regarding Tesla Servicing. I will definitely go to Metro Towing if my Tesla has a problem in the future. read more

Ramzi was very kind and friendly. Helped tow me from CV to tire shop in Livermore. Drive time was very fast was there in about 10 to 15 mins. Very safe driver. Highly recommend. read more

Munir helped me out to tow my car to a tire shop. I was stuck on the side of the freeway with a flat tire. The moment he got out of the tow truck, he immediately wanted me to get in the truck for my safety and it was 92F outside. He would've gotten there quickly but my car insurance gave him the wrong location. So when he called me, asking where I was, we were both in two different freeways. I sent him my current location via google maps and he got there within minutes. Thank you Munir. read more

Metro Towing - Towing Near Me - Livermore, California

Fast courteous professional service definitely recommend them! Thank you for saving the day

Ran out of gas and called for assistance -- they arrived right within the estimated time window. The whole process was super easy and hassle-free. Great service from start to finish! Highly recommend. read more

To those who do business with this guy, please be aware that this person is very sneaky and over charge people. To make more money, they add extra mileage or take a longer route to ensure more money in his pocket. He over charged me $80 and when I confronted him, he said he will refund me. It's been 2 months and still hasn't paid me. Please be careful and make sure he doesn't add extra mileage or take longer route. read more

My car broke down shortly after a beautiful day shopping in Dublin. I called my insurance and they suggested Metro towing. I filled out my form, received quick text back response and a time that was set upon arrival. Within a half hour Matt, the driver was there. Courteous, knowledgeable and reassuring he let me know exactly what he was going to do to put the car on the tow truck. He already knew where he was dropping off the car at my mechanic's shop, since I provided that on the form, prior to his arrival. I think the whole ordeal took an hour and a half from beginning to end. It was quick and easy and I am very grateful. read more

I had my pickup and car trailer towed as a unit back home after my truck died. The service from contacting Metro to the driver making sure everything went well was outstanding. My dog, myself and my equipment got back home safely and all in perfect condition. read more

Metro Towing - Pickup from freeway. - Towing Near Me - Livermore, California

I left a five star review for a previous experience but had a completely difference experience this time around. I drove over a curb in my F-150 which caused the tire to pop at approximately 6:45pm on 9/15/25. I alerted Geico to the accident and was texted back that a tow truck would be available at 7:57PM. At 7:50 PM after not hearing from the driver I called the dispatch number. After be put on hold I was informed the two truck would be at my site in 20 minutes. Within minutes of that call I received another text indicating driver would arrive by 8:50PM. At 8;35PM the tow truck driver arrived and started to remove the popped tire and asked me where the spare was. I told him under the truck and indicated where he could lower the tire. This information befuddled the driver. He proceeded to make several phone calls and at 9:10 I was informed there was no way for him to lower the spare tire. I called dispatch again and was told this was due to me not providing the correct device. I proceeded to have the tow truck driver take my car to American Tire. read more

This worked out perfect. I got a flat tire with no spare so they bring out the flatbed quickly and got me to the tire repair shop.

I was connected with Metro Towing (via GEICO) after blowing out a tire around 10 PM. Zia was super friendly, thoughtful, and efficient changing the tire. I was very pleased with the service; would definitely recommend! read more

Omar was incredible!!!! My car was having issues; he showed up in incredible timing. Helped me try and figure it out. After awhile, I decided to tow it to the dealership. Omar is a great individual and I am thankful he was there that night to help me. read more

I want to personally thank the amazing tow truck driver who took care of us like we were his family!!! His name is Ziaurrahman Jafary is a keeper. He really cares about service and we appreciate his kindness and respect.!!! Thank you for hiring him and give him a raise!!!!! read more

This is the second time my vehicle insurance sent this towing company to assist me and believe it or not, METRO TOWING does not disappoint. I was thinking of what kind of flowers to get my wife and where to bring her for Valentine's day after work, then I stupidly locked myself out after my lunch hour of my car by locking the car first then place my key on the dashboard before closing the door (Smart, right?). Anyways, the estimation time was supposedly 30 minutes, before the driver (NASEER) gets to my work place. NASEER came 15 minutes earlier than expected, he called me up to double check the make and model of the car so he can retrieve the key from inside my vehicle. I met him outside, then I proceeded with my work. It did not take long, he came in my work place and gave me my key. Talk about full service. Thank you NASEER, you guys are always the best read more

The dispatcher could be polite, respectful, and empathetic to people who are calling and distress. They can also be honest about their arrival time instead of saying what the insurance or the customer wishes to hear. read more

Had requested to jump start the battery through my insurance. They were so quick in sending a tech and the car was jump started within three hour of raising request! Great working with them read more

Wes at Metro towing was fantastic! Very responsive and quick to come to truck. I needed a jump and he was there in 10 minutes! Thanks Wes! read more

Metro did a great job with my RV. Rishad contacted me promptly and stated in contact with updated arrival information. He was very courteous, explained clearly his process, and executed it smoothly. He first jumpstarted my RV using a remote starter, and we kept it running while he hooked up the RV to his tow vehicle. He drove it carefully to the tow location and make sure I was satisfied with everything before he left. Would highly recommend! read more

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My car had a system communication error which resulted in it not starting. Went through my insurance who called Metro. They did have to switch drivers so we had to wait longer than expected but once they got to us my car was on the flatbed and to the shop within 30 minutes. They were very professional and explained everything. I would definitely use and recommend them for their professionalism and efficiency! read more

Leaving Royals winery after a long day of work, I heard that awful sound.... the sound of a flat Atwater a beautiful day in the sun of playing drums and drinking craft organic wine. As my roomies triple A did not work for A, I panic I searched my favorite app, Yelp! And found Metro! I was treated with kindness and in less that one hour a kind gentleman came out, took care of me, put on my spare, advised me of my Rotars and I was back on the road. Q from dispatch took my payment over phone and emailed me my receipt for covid contactless payment! These guys really saved my Day as I live in Pacifica! Thank you, support local y'all! Support Metro. read more

Metro Towing - Me before my flat! Haha - Towing Near Me - Livermore, California

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Great company. Told me 30-45 minutes they were quicker. Loaded up my truck with care. The driver, Alex, was awesome. Super professional and friendly. He drove us and our truck back to the city. He's a great driver and was nice to chat with. (Alex, good luck with the holidays, with Niner, Raiders and Cowboys fans in the family. Ha ha) his truck inside was super clean also. I'm in the auto repair business and I can tell you there are a lot of bad tow companies out there, these guys are awesome. And the price was a lot less than expected. They could have taken advantage of us since we were on a bad spot, but they didn't. Thanks Alex and your team. read more

Great communication. Fair prices. Professional service. Picked up my car from Brentwood and took it to Livermore.

Came earlier than estimate time and deliver the car in time to Costco to fix it .Good customer service

My car tire got burst when I was on road around 9.30pm in the night, when I requested for service the insurance company assigned metro towing as service provider. The tow driver was quick to reach the location and help the car move to the tire shop. Though I chose a wrong car while placing the emergency request, driver was graceful enough to take care of the same by himself, rather than me going thru insurance company again. Overall I found the service to be very reliable. read more

Metro Towing saved the day last Tuesday when I needed a tow from work just a few, short hours before hopping on a plane back to the East Coast. The service was swift and reliable with great customer service. My AAA benefits were out to great use. Thank you! read more

Pedro was super quick to get to my location and was very professional High recommend. read more

Metro Towing - My flat tire - Towing Near Me - Livermore, California

Do not trust this tow truck company. I am beyond upset with this them trying to take advantage of my son. I requested road side assistance through my insurance carrier because my son ran out of gas. I explained to my son that our insurance company covers the delivery of the fuel but he would need to pay for just the fuel. Wes, identified himself as the manager, called my son and said it was going to be $20 for 2 gallons. I don't care about the $20 probably going to tip him that anyway but he said it was going to be $20 for 2 gallons or he's not coming. After arguing with him we agreed. Then he calls and says whoops it's going to be longer than what I told you insinuating because of our earlier discussion. Then the driver arrives, very polite man stuck in the middle, says it's going to be $20 and only brought one gallon. Since I am responsible for only the price of the fuel had to argue with Wes again. He talked to his driver for about 10 minutes then his driver came and gave me the fuel. Trying to take advantage of a teenager who made a mistake is not cool. You lost any future business from me or my company. I also filed a complaint with our insurance company. read more

Quick and friendly! I forgot his name but I was able to get help with my spare tire within 30 mins!!! Was very professional and communicative. read more

Very patient and took care of the towing with ease. I had used their service before and the customer service has been consistent.

Ameer at Metro towing was prompt and friendly. I think it's great to have a towing service that goes above and beyond during challenging incidents involving one's vehicle and Ameer definitely came through. read more

Great service very happy with the work Would definitely use in future and recommend as well read more

"I recently needed a tow truck after a flat tire on the highway and was incredibly impressed with Metro towing.The dispatcher was very helpful over the phone, and Sami arrived quickly. He was extremely professional, carefully loaded my car, and even took the time to explain the process to me. The price was exactly as quoted, and the whole experience was stress-free. I would definitely recommend them to anyone needing towing services." read more

Wes was great had great costumer service and was able to get me back on the road shortly.

Got a flat tire on my Tesla model X yesterday. There was nowhere to pull over and by the time I got to the nearest exit, the tire was shredded. Requested roadside assistance through Tesla and they assigned it to Metro towing. Even though they said it would take 50 minutes, Omar was there with his truck in 30. He had the car up on the flatbed in 10 minutes and drove me and the car to the tire shop in no time. Very courteous guy and overall a very pleasant experience. read more

Metro Towing - Towing Near Me - Livermore, California

Had a dead car with no key needing to be towed to the dealership, used Geico roadside assistance where they sent Zamir from Metro Towing to take care of us. He was very professional, timely, and experienced get our car to the dealership. read more

i went to the movie theater and locked myself out of my car. was slightly panicking b/c i only had an hour before the movie starts. requested roadside assistance with the geico app and quickly got confirmation someone would come in 30 mins. my guy Wes showed up in 10 mins! he was super professional, very courteous, and got me back into my car in less than 10 mins. it was a huge relief, and super easy. thank you Wes! read more

Eric from Metro towing was great ! Very friendly and professional. I had a blown tire and was worried about my vehicle and Eric showed up right away and took good care of me. He was warm, friendly and helpful. Thanks Eric ! read more

Juan was very pleasant & in a great mood to help. The service was beyond exceptional, was able to locate me right away. Everything went smooth. Highly recommend Metro Towing with Mr. Juan. read more

Our Tesla had a flat tire and clearly we couldn't drive it anywhere! Metro towing was prompt in arriving to our home and professionally loaded our vehicle. We didn't set up towing, as Tesla did it for us but Allen was very reassuring and communicative. Their text message updates were also nice. Thanks Allen!!!! read more

Got to use Metro Towing for an incident where the front right tire had popped out of the rim and the front right axel had disconnected. The guy who responded to the tow request from dispatch, Najib was awesome to work with. He called me and kept me updated about his ETA. More importantly he knew how to load an EV on the flat bed and did a great job getting an R1S in an immobile state with axel and suspension damage onto the flatbed. To make it even better, he called me after he dropped off the Rivian in the collision repair center. I am super thankful for getting someone who is clearly excellent at their job and at customer service!. read more