Just doing their job. No damage to my vehicle. Employee who met with us at the tow lot was friendly

Here's a strong, no-BS review Absolutely terrible experience with this towing company. I pulled up to a friend's place for literally a few minutes just to drop off food--went inside and came right back out, and my car was already gone. That's how aggressive and predatory this company is. When I contacted them and explained the situation, there was zero understanding or willingness to work with me. All of my personal belongings were inside my car--my wallet, phone charger, everything--so I was left stranded and had to walk over 2 miles late at night just to get to the tow yard. To make it worse, they charged me over $600 for having my car for less than an hour. That is beyond unreasonable--it's straight-up exploitation. I understand towing enforcement, but this felt like a setup to trap people and squeeze as much money out of them as possible. Horrible business practices, horrible people, and zero customer service. Avoid this company at all costs. read more

If I could give zero starts I would! Absolutely ridiculous, they wrongfully towed my car and made sure to drive off the property after he saw my mom chasing him just so he could get paid, what a douchebag! We had to pay a $330 drop fee which is crazy and they aren't even the tow company contracted with our complex! We reported them to San Ramon police department, I hope they get shut down because they seem to wrongfully tow cars read more

All Brauns Towing - Towing Near Me - Livermore, California

The most disgusting customer service I have ever experienced in my life! My car got wrongfully towed when I parked my car on the side of the street for less than 3 minutes with my emergency lights on. I quickly got towed and called in, and the man on the phone yelled at me saying "that's not my problem, I will call you back." I waiting with my 1 year old baby on the side of the street at 10pm for 20 mins for a response. When I finally called back and asked for an update, he denied he ever said that with an attitude and then yelled "Wah wah wah go cry about it! Hahaha your car got towed and you have to pay!" and yelled more over me disgusting words! I was left SPEECHLESS! This was the most unacceptable, unprofessional behavior I have ever seen! I tried to explain calmly that I'm left on the street alone in the middle of the night with my infant and no ride since my car seat was in that car, and even asked if they can bring the car back so I can pay since I have no way of getting there. They said no with attitude and told me to "figure it out, wah wah wah not my fault" this is unacceptable!!!!!! It's one thing to tow a car and handle it professionally, but this is disgusting unprofessional, rude employees who don't have any customer service! Thankfully I recorded the entire conversation and will be escalating this legally! read more

Extremely aggressive company that serves itself, not the communities who hire them. Avoid companies that engage in predatory towing practices - this is their business model - these folks aren't in for the convenience of parking for the community residents. read more

If only I could do 0 stars for the lack of unprofessionalism this thing of a place calls not only did they tow our car for being parked not even 10 min in a restricted area due to a move we are going through so it was quick and fast, which doesn't make our actions any better but by the second we noticed we started following him to be able to track our car and see where he was taking it not only did he say "if you want it you have to pay for it "and sped off he MADE SUREEEE to run every red light so that I wouldn't catch up to him not only are you risking yourself and others you're risking the car behind you that's hanging that's so dangerous and all because he thinks he has a power trip over his position someone should definitely handle that type of people they hire for these positions risking everyone and your company insane read more

Worst towing company to exist. Broke my $1000 carbon fiber spoiler and refused to take accountability/ pay for the repair. I have contacted them many times to get their insurance companies information and they refuse to give it. read more

All Brauns Towing - Towing Near Me - Livermore, California

What kind of scam are you running. Falsififying paperwork to demand a drop fee. Offense hasn't even occurred yet according to your paperwork. Stay clear of these crooks and read the paperwork. Straight up fraud read more

They are disrespectful and arrogant, they towed my car and demanded $430 to retrieve my car from their garage which is only 13 minutes away, this is robbery!! The employees are very rude and extremely disrespectful!! I am calling out to the city of livermore and livermore police department!! please stop working with these people!! They are rude, disrespectful and robbers!! Don't give these kinds of people any business anymore!! I tried to talk to the manager of this business, she told me her name is CARINA, I don't know how true this is, she is completely disrespectful and irresponsible. Her employees are extremely rude and abusive. They tried to make me sign a paper, when I asked why I had to sign this paper, they answered very rudely and said that if I didn't sign the paper, I wouldn't be able to get my car. I just expected an explanation from them!! I am warning everyone from here!! read more

All Brauns Towing - Garage entrance - Towing Near Me - Livermore, California

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Worse towing company ever . Yesterday they came to put the a parking sign for towing on my car and they put 2 signs for the side window and front window . One sign should have visible . The front window sticker won't come off . I called them they were so rude they told me they can put stickers but they can't take it out . They are good at damaging peoples personal vehicles .Please DO NOT use this company ever . Very unprofessional read more

All Brauns Towing - This is how they stick on my front window . It won't come off - Towing Near Me - Livermore, California

My vehicle was towed illegally from an apartment complex ( EAVES DUBLIN ) - parked in a spot with no markings for reserved parking. Fee to get my car released $550.00 - At 2am, they said I could get my car at 3am because that's when the shift starts....go there at 3 and they said if I waited until 8am in the morning, the fee will be LESS $125.00 ( like an open gate fee or something ) -- They couldn't mention this over the phone when we called multiple times to get instructions? I left at 3:30am and went back home to sleep for a few hours. Went back to the lot at 8:00am and paid $425.00 #annoyed read more

Shady tow truck drivers that will say they put stickers on your car but never did. Very shady business with terrible customer service and OUTRAGEOUS prices to get car back. 0/10 read more

My parking permit expired, and they wasted no time towing my car just a couple of hours later- ok reasonable. At least now I know they're quick to tow cars and enforce their policies. If your apartment complex uses this towing company, be prepared to pay between $500 and $600 to get your car back. Right when I found out my car was gone that morning, I scheduled my car pickup for exactly 11 AM on Saturday, and the worker arrived at 10:59 AM. Can't really be upset about that. read more

This is the worst tow company to deal with. With that being said the lady in the office was fine. Did her job and wasn't pushy or rude. Now the tow drivers are pieces of work. I have a permit displayed in my window and it was still towed. This is the second time the same company took a car with a permit and yet when I call them to remove a car parked in my assigned spot, they refuse to take it. Tow drivers refused to give a name because he knew he was in the wrong. He said that even with a permit he can take it if he wanted and that I have to pay to even get my items out of my vehicle as I need them for work. So many times I see people parking without a permit and yet they are never touched. No sticker no tow, and yet when a permit is displayed the car is towed. read more

Why should I gave 1 star? Supposed to be zero (0) or negative review. This company is deals Predatory towing activities, a SCAM! My vehicle was towed illegally from my apartment, and asked to pay $550. They will charged you Towing Fee for $225, one day storage Fee for $110 (not even 12 hrs from there yard), Gate Fee for $100 and material used for $65. From the report they print it shows that the Police reported to them that my vehicle was illegally parked. How come the Police searching vehicle illegally parked inside the apartment premisses. They also put a badge number of the police which actually looks wrong. They are criminals and thieves for illegal towing. I will also report them to the better business bureau. They are extremely rude and complete scammers. STAY AWAY FROM THEM. read more

Chrage me twice and refuse to take any responsibilites. Told me to just call my bank. read more

All Brauns Towing - Towing Near Me - Livermore, California

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Email to GM: Jason Lind Jason, I wanted to have everything in writing as I feel the issue was not resolved after several attempts to speak to you (Incident report #2403070082 from officer Longo Batch #50). Today, I went to pick up my vehicle from your tow yard at around 10:11am. I paid the fees of $425.00 for the towing and the car was released to me. When your staff walked me out to my vehicle, I got into my car and turned it on. Upon turning on the vehicle, there was two messages that appeared on my dashboard: *My car has been towed before and this has NEVER happened* "Currently unavailable, see operator's manual" "Collision Prevention, Assist Plus, Inoperative" Per my invoice, it was noted that the tow method was "towed rear dollies front" which was NOT the method used to tow my vehicle hence the damage to my car. Also, there was inconsistencies with your invoice as the vehicle color of my car is Gray and NOT Black as listed on the invoice. After doing some research, a mercedes should never be towed with any wheels on the ground. This is how ALL BRAUNS towed my car: THIS IS NOT THE PROPER WAY TO TOW MERCEDES! If your staff is not using the proper equipment to tow foreign vehicles, they should not do so. My car was NOT in this condition when it was towed as I was driving yesterday perfectly fine. This means the car was NOT properly towed. Your drivers in fact DID NOT use a towed rear dolly to tow my vehicle which is why it triggered the sensors in this mode. ALL BRAUNS did not properly tow my vehicle with the proper equipment therefore the car is no longer running and could have detrimental damages. I believe ALL BRAUNS is responsible for these damages to my car as it was not properly towed. I am requesting that you give me a full refund for the following: -the towing fees - the diagnostics fee at the Mercedes Dealership - any damages that were done to the vehicle If you are not willing to cooperate and settle this dispute amongst ourselves. I will be forced to get legal advice and move forward in another direction. It is unfair for you or your staff to take the easy route and say "call your insurance". If this was a problem I caused, I would have no issues taking care of this but it was not. The car was in your possession and you as a business owner/manager are liable for anything that happens when your team is not following proper company procedures. I expect an response immediately as I want to get this resolved as soon as possible. read more

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SCAM written all over this place! Charged another guy $225 for his car when he had a sob story but charged me $425! Very rude customer service. My car was parked in front of my home when they towed it during the middle of the night! There's a lot of stuff that you need to get your car back so come prepared because they make the process last longer than it should so that it can be 5:00pm and you have to pay the next day fee. They are very expensive compared to other tow places! They supposedly close at 5:00pm but are towing cars 24 hours. I said this and the man got an attitude. Very sketchy place and in a sketchy area. If I could give 0 stars I would! read more

just now This place is a joke. Charged $550 plus and gave no explanation. When I talked to the employee here, he wouldn't give me any Info on anything. I tried to call again to get some clarity on what was going on and would forward my calls or hang up. What a joke of a business. No wonder why these guys have the ratings they do. read more

The worst customer service I have ever experienced. Completely unprofessional and deceitful. Will fabricate all sorts of stories about what they can and cannot do and then will argue with you and mock you and sass you. Never ever use this company, read more

Total extortionists who slide in/partner with various HOAs and apartment properties to tow vehicles that belong on the property. Extremely rude female(?) at the front desk and it's no wonder they have bullet-proof glass separating them from customers. My wife's car was towed overnight because her parking permit wasn't visible. This is extortion, plain and simple. Don't believe me? Read all of their 1-Star reviews. read more

My vehicle is parked right outside my garage with me washing my other car that is parked 10 ft away from car 1, my wife is inside the garage and we both have the vehicle in our sight (with supervision). I suddenly heard a metal scraping and hit the bottom of my car. In 2 seconds the front of my car got lifted. The towing guy backed up so fast that it endangeres pedestrians inside our community. He intentionally did not drive by instead, he went around so he can back up and get my car that fast. Again, this is with supervision of me and my wife. The guy lifted car 1 so high that his towing equipment damaged my front aero shield and both lower control arms. If the company does not make it right, I'll have them pay for the repairs as stated in: ARTICLE 1. Authority to Remove Vehicles [22650 - 22711] " A towing company that removes the vehicle under this section shall be responsible for the following: (1) Damage to the vehicle in the transit and subsequent storage of the vehicle. (B) Upon the request of the owner of the vehicle or that owner's agent, the towing company or its driver shall immediately and unconditionally release a vehicle that is not yet removed from the private property and in transit.  A person failing to comply with subparagraph (B) is guilty of a misdemeanor. " read more

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Towed my car after just running into my house for a couple seconds. Robert who was working the night shift was SO RUDE ! He caught an attitude with me when I was asking simple questions about my vehicle. Then when I arrived at the tow yard nobody was there to open the door I had to call multiple times for him to even let me in. Robert was very unprofessional and unhelpful. Be careful before they rob you for your money too !!! read more

This place wrongfully towed both of my cars in my apartment complex that are registered to be parked in my complex and there will be legal actions taken against the business! read more

1.6 reviews for a service and going to keep going down w your star service. No warnings. Family business that's garbage.

Okay listen up. I am level headed and calm. I'm making this review based on this companies fairness and transparency. I want to say they handled my car with care which is why it's a 1 star and not negative. They were pretty professional except that they simply said I was lying on my police report even after the police took my info and filed a case. They simply said "we don't believe you" - the fat Mexican guy with eyes circles- this guy was talking to me and that's when I found out, if they have a person at the front saying that we don't honor police reports I should of known what type of business this is. They didn't try to get to the bottom of it they simply wanted there cash, which I don't blame them but you are dealing with people and their possessions so if they legally had no possession of there car and it was parked in a permit area zone then why would someone have to pay. I was told even if a cop comes out they still wouldn't release it without me paying, that is a crazy business structure. Anyways more reasons as to why I'm rating a 1 star is they just didn't even want to deal with me. I'm active duty military and often not home for days at a time. I work overnight and left my car at my residence. Then by the time I went to my car it had been 3 days and end up paying $700+ This whole situation was just weird. They are a one star company because before towing they can confirm with the residence that this license plate is valid. Which it was! So they are just scummy and want to be quick to tow when there is no necessary reason to tow with urgency in this establishment of a multi level parking lot that never fills up. Overall, they lack transparency, lack fairness, do not care about if the vehicle they tow actually needs to be towed, they would find small details in their contracts such as, parked in white lines or parking permit not visible to tow. If this company wants to be a 5 star company and expand it starts with how they deal with customers. Pathetic company. read more

Nightmare experience with this company. They are predatory and literally watched as my husband parked less than 1 foot into the zone of a complex off of Sutro in Hayward...then pounced. The rude guy on the late night phone wouldn't give his name and hung up on us twice. We were forced to meet...literally in the middle of the night...on a dimly lit, shut down industrial cul-de-sac to pay and pick up...or risk being charged an additional fee by morning for "overnight storage". Wish I could give zero stars. Avoid these creeps at all costs, and carry a ruler if you park anywhere near their equally predatory clients. The stink of the collusion will burn your nose hairs. read more

I was parked in a location in my apartment complex, authorized by the manager at the time and yet my car still got towed in less then an hour. I happen to step out to move my car and I see it's gone. I ask the property manager to give them a call, he just laughs and says no can do. I personally called him, I was being polite and respectful , in return all I received was disrespect, unprofessionalism, and Egotism. I get it you got to do the job, but the fact that this company is surviving off of stealing money from poor hard working families, I'm astonished. After reading all the other posts, I am flabbergasted at the fact that this company is still running and I'm pretty sure they keep a paper trail to defend themselves. Its just sad these guys are trying to be Batman as if they are in Gotham, while in reality just harming hard working American families. The last part had me the most, was the fact if you have a complaint or any issue with their policy , they don't have a legal firm , yet they have been running since 2014. Why would I make a complaint on portal they control and it's a family owned business on top of that . They just gonna make themselves look good. Yelp truly reflects how poor, predatorial , and unprofessional this company. The phone operator really tried to reference McDonald's when asked to speak to the legal team. P.S: Majority of their 5 star reviews are biased lol , do not take their opinion serious , if they aren't bots already lol. Sadly I can only give 1 star, as for this poor bunch deserve negative stars . Wouldn't be surprised if someone tried to fight these clowns. Anyways they scammed me of $500 being a part security worker and full time college student. Some family owned business this is. Survive off the blood of other families to make their own thrive. read more

Anyone that lives in a complex that has a tow sign with Brauns Towing in it you better be on your toes and do not leave your car unattended for 1 minute. It needs to be parked in a parking spot. This is a sleaze bag company that poaches on towing your car when you back is turned. They will tell you how much it will be to return your car back and then when you show up to pay the fine it's much more than quoted. Close to twice as much. Be diligent so it doesn't happen to you. Let's put these thieves out of business. read more

They towed my car by dragging it which broke my drivetrain and brake chassis. Told me to shut the fuck up and fuck me and my kid. left me in the middle of nowhere with a broken car waiting for another tow truck to pick up my car from the tow yard. please understand that I have a brand new 2023 BMW. They have a fake email address for claims as they responded, this is normal wear and tear. They are fraudulen!!! read more

Fraudulent practices. They should be charging the rate posted on the wall (their contract with the City), yet they are fraudulently charging more. Call the City Attorney if they try to prey on you! read more

I was told to fill out some paperwork online in order to get my car but the website was down. It was 30 minutes before closing and they said it was too bad and that they couldn't help. What are the odds as soon as they closed the website was back up. Horrible customer service. I would rate a 0 if given the option. read more

If I could put a 0 star I would! Horrible customer service skills. The entire staff is ruDe and disrespectful! Including the random drivers that came during process. Thankful for Hayward PD! So helpful because the bastards at that tow yard are clowns. Literally! PS, they lifted my car off the ground with me inside read more

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I understand that enforcing parking rules almost always leaves the owner of the vehicle upset, but there are some things that I would just consider to be kind of scummy business practices. 1) Towing a vehicle at 4:35 pm when their office closes at 5pm, which I would not have been able to retrieve that same day without some hefty additional fines if I didn't live so close to their lot, and insisting over the phone that I call the office again *after* 5 pm to even make an appointment that could possibly happen *at* 5 pm (despite their page stating that they are open 24/7). 2) Invoicing me $100 for 1 day of "storage" even though I arrived *before my car was even off the tow truck*. 3) Asking me to sign god knows what before they charged my card, and then only showing the specific things I was invoiced for AFTER I signed for the transaction. On paper, as a person who parked in an unfortunate spot blocking *my own garage*, I admit that there were some moments here that I could have perhaps been smarter about this monetary exchange. So was what they did legal? Probably, I guess. Was it also scummy? I personally kind of think so. read more

A predatory towing company, overall. They charged $550 to release, with a receipt littered with questionable line-items and dollar-cost added into it. 1. Tow fee Hourly x 1.0 hour - $255.0 (questionable, because the car was picked up within 15 min of drive. No way the towing truck could take 1 hour! to reach their Newark impounding facility at 8150 Enterprise Dr, Newark, CA 94560) 2. Storage fee: $100 x 1 day(s) (questionable, because I collected the car same day, within 1 hour to 1.15 hour from their logged removal time.) Since when 1 hour started to become equal to 1 day for us human beings? Does not one (1) day have 24 hours? 3. Gate fee: $125 (questionable. Does it take to open and close the gate $125 for the company, once for entering and next time opening it to release? It was literally an automated sliding gate) 4. Special Equipment Service Fee: $60 (questionable, because the reported towing method was 'towed rear, dollies front'. Does it cost $60 to hook up towing jack to rear, and insert a dollies at the front...) Good luck, if these folks had gotten (or waited for an opportunity to pounce on it and stole) your car right under your nose. They took my car from condo visitor parking area, where I am a resident of. As soon as I noticed (within 40 - 45min) that my car is missing, I tried to track down and discovered that this company had towed my car in between. I arrived to pick up the car within 15min from (i.e. within 1hr of towing time) from my calling them up . No staff to be seen on the spot, when I arrived on the spot to get my car released and office-gate locked. Trying to know over phone whom should I contact, the (rude) person on the phone started sounding as if it was my fault that no person / no staff was to be seen on the spot, was repeating the same (wrong) instruction repeatedly. -- Edit: I discovered new scratches on the front-passenger side area, with front bumper loose now... whatever the their towing driver did trying to tow my car. More headache now! read more

This company is involved in Predatory towing activities, my vehicle was towed illegally from my apartment, and they insisted I pay $425 despite showing them my tag before my vehicle could be released. They are criminals and thieves and I am suing them for damages and illegal towing. I will also report them to the better business bureau. They are extremely rude and complete scammers. STAY AWAY FROM THEM. read more

I'm writing to report a vehicle theft committed by this company this morning at 3am, Monday, February 20th 2023 in the Heron Bay neighborhood of San Leandro. Even though the parking pass was clearly visible and not expired, the tow truck driver still took the vehicle. At their office when confronted and asked for the proof that the pass was not there or that it was invalid, the cashier said there was nothing they could do, only charge to release the vehicle. In our security footage we can clearly see the tow truck driver taking multiple pictures of the vehicle, but apparently there was no way for them to show us any proof, and we had to pay to release the vehicle to avoid incurring further charges. It is very apparent that the tow truck driver made an error in judgement and towed a vehicle which had a valid parking pass, and they do not want to show us the pictures because this would prove their guilt. This is grand theft auto, there is no other way of describing it. We have no other choice but to take legal action. Beware of this company. If you too become a victim of their theft, I advise you to take legal action as well. read more

This included an incident where the company towed the car of an Amazon delivery worker while she was actively making a delivery. The worker came out to find her car being towed away and chased after the tow truck, yelling and trying to get others nearby to stop the driver. However, the tow truck driver simply accelerated and drove off, despite the worker's pleas. The review further states that the towing company would park on the public road adjacent to the private property and wait, ready to pounce on any vehicles that were even a minute late according to the posted signs. They would then tow the cars, charging exorbitant fees to retrieve them, demonstrating a complete disregard for the impact on vulnerable individuals. Importantly, the search results indicate that the signs allowing towing were installed for the BART riders to prevent from parking on the private property. However, the property owners had not previously enforced the towing policy until recently, when they seemingly gave Auto Towing the "green light" to engage in predatory towing practices, targeting both non-resident and resident vehicles in an unlawful manner. This case underscores the egregious nature of this Towing's predatory towing practices and the need for stronger oversight to prevent such exploitation of car owners, especially those in vulnerable situations. Also one of the neighbors had told me that they said if they see you going in and out the complex, they will not be towing you I had told him do not fall for that do not fall victim read more

We currently live at city view apartments in Hayward and woke up to our vehicle gone! I call to ask for the vehicle and ask why it was towed. Well they claim it was in the "wrong parking spot" mind you we have been parking in the space spot for over TWO YEARS! They tell me to bring proof that it's my spot so that's what I do when I am there they then say they need to confirm with the apartment manager that it is our spot( they could have just said this when I called it seems like they thought I was lying about it being our spot)! So I have to leave and come back AGAIN! Meanwhile no one will compensate the time I did not work. Well it turns out it was our spot !!! And they gave us back our car for "FREE"!!! Yet we missed work because of all of this and but thankfully we got a FREE tow! This is honestly the most ridiculous and stupid thing! I don't understand how a tow company can tow your car from a parking spot that you are paying for! They honestly need to do better and learn to do actual business instead of trying to take advantage of people and rip them off read more

I know that you're not usually in a good place if you have to deal with a towing company but I must say of all the experiences I've had with towing companies these guys were by far the most professional and courteous I've dealt with. The staff was always responsive always answered the phone and very helpful thoughtful and accommodating and what was otherwise a very stressful situation. read more

All Brauns Towing - Nice exterior - Towing Near Me - Livermore, California