The tow driver was not at fault, but the dispatch and their policies are corrupt and, in this instance, actually dangerous. Around midnight, my front driver's side tire failed while I was driving home. I called for roadside assistance through the Geico app, which routed me to Mick's Towing in Berkeley and instructed me to stay with my vehicle. I was broken down in an isolated area of East Oakland, and while I waited, several strangers approached my car, at times trying to get in, at times harassing me. When the tow driver finally arrived, he put his dispatcher on speakerphone, who told me I needed to pay $60 up front, either cash or by reading off my credit card number, before any service would be provided. Because I'd recently moved, I didn't have my physical wallet on me, only Apple Pay and Zelle. When I explained this and asked what would happen if I couldn't pay that way, the dispatcher told me flatly: "No money, no service. We'll go home." No clarify, my insurance said this was NOT policy and that they would be reviewing the vendor relationship with Micki's Towing. I had no idea that not having a physical card in hand could mean forfeiting roadside assistance altogether, the exact service I pay for to protect me in situations like this one. Being stranded, alone, at night, in an area where I did not feel safe, and then being told I'd be left there over a payment method technicality is not the experience I expect from a service I'm counting on for my safety. When I was finally able to call a friend to read her card number over the phone, the technician finally loaded my car onto the truck. I didn't think having car insurance meant that I'd be held up by my service provider before a rescue. 0/10 can't recommend and I'll be submitting my report to the Better Business Bureau. read more

Juan was able to come out and assist me with a tow very fast and professionally. My new brake pads were defective and started smoking, he was able to get to my location within 20 minutes and get me loaded up in less than 5 minutes. The entire tow from calling to drop off only took about an hour :) This is a very friendly and understanding company, and they have very respectful and fast workers. I really appreciate everything they were able to do for me, their tow price was very fair too! I called a few places around and Micki's had the lowest price. I attached a photo of the defective brakes, I'm very glad he was able to come help me out fast with a tow so I didn't have to drive home on these read more

I locked my keys in my car, and David showed up with Micki's Towing to help. He was kind, he got here fast, he was knowledgeable, and he was an absolute pleasure to be around during a difficult time. I 100% recommend these guys, especially David! :) He went above and beyond, and did quality work. read more

Just got off the phone with them. Honestly rude experience. I was on my way to work and got a flat tire. Had GEICO set me up with them and so I called to confirm my tow and to let them know the address submitted for where I was at was incorrect. they let me know they didn't have the request. I told them I'd call back in 10. I called back and got a really dismissive attitude for no reason and still no request from GEICO. I called GEICO to see what's going on, on their end and they called the towing company. The support also let me know they were giving her an attitude and let her know they don't have anyone driving past 11pm and they have a system that automatically accepts calls. So overall it's weird they didn't just tell me that from the beginning instead of waisting my time as I'm stuck on the side of the freeway at 12am. If they're automatically accepting calls but have no drivers how does that make sense? GEICO ended up setting me up with a new company for a tow. Then 10 mins after that call I get a call from a tow truck telling me that he's at the spot I was trying to correct with Mickis. He was there to pick me up and he works with a berkely towing company that works with Mickis tow. It's honestly a hot ass mess. read more

Car didn't work so I was connected to them via geico. Waited 2 hours for a tow truck that never arrived. Had to call for updates, otherwise I didn't receive any information. After I reached the 2 hr mark, nobody picked up the phone at all. Wouldn't recommend to ANYONE. read more

The least compassionate or transparent customer experience I've ever had. I was a victim of an car accident and only referred to Micki's via GEICO insurance. I was given an ETA of 1 hour from their app. I called the dispatcher and he confirmed a pick up "within the hour". It was approx. 11:00pm 1 hour later, I call the dispatcher to check a new ETA since their app never updated. He again says, pickup "within the hour". Another hour passed as I'm stuck on the side of the road unable to drive and without any additional information or assistance. After 2 hours, I get a call from a restricted number, who says they are the driver and coming with 15 minutes ETA. He doesn't arrive. Each time I call the dispatcher for an ETA or any help, he is clearly annoyed and tells me company policy doesn't allow me to speak with the tow driver directly. Says the driver might need gas. Turns out the dispatcher was given him inaccurate directions, never asked me to triple confirm my location and then blames me for telling him a wrong location (2+ hours ago!!!). Ex. I'm on Exit 7B, 1/2 mile away from Exit 7A and Fish Ranch Road. He sends the truck to Fish Ranch Road... Then blames me??? Hour 3 and I see the truck, wrong side of the highway, repeatingly passing over our location. I'm on the phone with the dispatcher trying to to wave the truck down, he is on the phone with the driver as middleman, not sure why that wasn't done at the very beginning. He asks if my blinkers are on... They are not only on but I'm surrounded by the remains of my broken car, 3+ hours after GEICO connected me to their towing service. The car and I were finally picked up at 2:20am The driver is not to blame. The dispatcher could have attempted to make a horrible situation easier, but instead treated us as a nuisance, showed zero compassion, and I hope they are reprimanded read more

Micki's Towing was my AAA designated tow car. though he got my destination & towing destination slightly wrong initially. everything went smoothly when he understood the exact location. he kept his social distance. am sure he wore a mask. i would have noticed if he hadn't. he asked pertinent questions, gave me relevant information. left quickly within 5-10 minutes.. he got to me within 30 minutes of my initial call. he asked me how long he took, claimed he didn't know. i looked up my call record. maybe he was signaling me to note how quickly he got to me. :) read more

Micki's Towing - Big long vehicle - Towing Near Me - Oakland, California

Nicki's towing has consistently came through in many times of need! Fast, friendly, affordable and professional! Absolutely somewhere I'd come to again for any towing or roadside needs! read more

I have been waiting for these ppl for over and hour and they still haven't said what driver or when will they send him out was told by aaa they can't override because they picked up the tow but yet I'm still hear waiting being told MAYBE in ABOUT 30 min but yet they just text me and said they still looking for someone to expect my order read more

Micki's Towing company has some serious issues. Tow truck driver damaged my vehicle by snapping my gear shift off the steering column with a tire iron claiming he had to remove it in order to place my vehicle in neutral to tow it and my car wouldn't start either so his options were limited according toHe watched a YouTube video to see how to put it into neutral....inexperienced??? He did not end up towing it but called another company to do it. Called Micki's to report the damage and was treated poorly by Margaret. They are not taking any responsibility for this and they need to be held accountable. 06/14/2023 read more

It's taken me a few years to leave this review, because I couldn't figure out the name of tow truck company, but I just found it in the notes on my phone. Anyway, one day I was driving from Livermore to visit my boyfriend in San Francisco. I had just driven past the Oakland Zoo sign on 580 when my gas pedal suddenly gave out underneath my foot and completely stopped working. I made it to the side of the road as quickly as I could, just before my car ran out of juice. I immediately called AAA. With it being well over 90° that day and with nowhere for me to go outside of my car, I made it clear to dispatch that I felt I was in an unsafe place to be stopped, and needed help ASAP. Unfortunately, it took about an hour and a half for the tow truck driver to arrive, but that was because AAA had miscommunicated exactly where I was stopped on the freeway. When my driver Bernard finally arrived, he was the kindest human I could've hoped for. He immediately grabbed a water bottle out of backpack for me because he could tell I had been dying in the heat! He offered to stop to get something for me to eat, and continued on with genuinely easy conversation on the drive back to Livermore. I am not a people person by any means, and I don't really enjoy small talk, but I really felt so comfortable and relaxed with Bernard. For it being such a stressful situation, he really made me feel at ease. I really appreciated his kind, humanistic demeanor, especially as a young woman who was alone on the side of a busy highway. Obviously, years later, I still think about what an inherently good person he was, and how fortunate I was to have him as my driver that day. I hope that Micki's continues to employ people like Bernard. read more

Towed through AAA they delivered my car and the driver hit my gate and damaged it. The company was in a rage when they were informed about their driver hitting my gate and were upset and rude about the entire situation that I even complained. The driver said it's my fault because I didn't guide him out of my yard, I'm sorry you can't drive for shit.. A complete shit company. AAA does nothing about it either. Quality of the tow company 1/10, because atleast they got it from point A to point B which is 10 minutes apart lol. There's no correct contact information for the owner. The workers text and change their names and their company titles, one moment they only are the intake person who gathers information, next minute their the "manager" and the decision maker for the entire company. Make it make sense. They talk to you like they're in the hood like they'll physically fight you if you were face to face. Just overall trash customer service. I had to leave a review hopefully the next person sees this before they hire them. Oh, not to mention I had ring camera footage of this but they refused to show me their footage because "all their trucks have video. My neighbors and family members were outside to witness it. Luckily for them I don't wana waste my time taking them to court. Low lives don't deserve my energy but they do deserve to get taken to court. Oh well. read more

Total jerk. Driving home from work (I'm an educator), the driver of Micki's towtruck came barreling down the shoulder off the freeway passing like 10 cars on the exit ramp, driving into the bike lane and forced his large vehicle over into my lane of traffic JUST so he could get ahead. When I laid on my horn for his reckless and unprofessional driving, he had the audacity to open his door and yell, 'What the F is your problem?' It was as if he was oblivious or simply didn't care about causing damage to another's vehicle through reckless driving. read more

I was in an accident and very far from home. CHP called Micki's to tow my vehicle. The first driver said he was done at 5:00pm and couldn't take me. I was cold, scared and really needed to get home. Hung came next and was so kind, funny and helpful. Found out he was off at 5:00 too and still elected to drive me 2 hours home. It was a horrible day, but brighter b/c of Hung. Thank u Micki's towing. Give this awesome driver a raise!! read more

Pacific Auto Electric helped me through one of my toughest moments. It's hard to say goodbye to your first car, the one that took you from your 20s to your early 30s. I want to give a big shout-out to Arthur, one of the managers who gave me some great advice and tips about the auto industry. While my car may have been totaled, Pacific Auto Electric totally made the experience of losing my car efficient, informative, and painless. Thank you! read more

needed a tow in the rain and danced with AAA for 20 min. before their new and improved computerized non-human realized that i need a tow! micki's tow dispatched a truck with an eta and a call from the driver. the driver, Phuoc, was friendly, competent, and efficient! we were at the repair shop in no time at all. great old fashion customer service.......AAA not so much. read more

This is the absolute worse place for towing! AAA requested that the company tow my car. I had to wait two and a half hours for a tow because the driver said that they were short staffed. In the midst of trying to get my car on to the truck bed, the driver, Kim, ended up breaking my steering gear. He was very apologetic and wrote down his name, driver number and his boss, Vincent's, information, whom he called while on the scene. Vincent was not only rude but refused to take any responsibility for the accident caused by his driver. He yelled and screamed at me when I tried to explain that both the driver and I heard when the part broke AND the driver admitted to using too much force. I am stuck with a $3500 bill because of this company. NEVER EVER use this tow service. You've been warned!! They do not care about their customers at all. read more

They're rude and careless, customer service isn't a part of their dna. Phouc is particularly rude. Stay away. Unfortunately you'll be stuck with them if you have AaA or Agero towing. read more

Amazing, fast service. They were at my car in under 30 minutes after being dispatched by my insurance company. The guy was super nice and friendly and knew what he was doing. I highly recommend this company to anybody looking for quality service. Thank you so much. read more

i needed a tow from my house to Dublin Toyota. Juan showed up in great time and was an excellent driver along the way. He was friendly and answered all of the questions I had about towing. Big shout out to Juan and the caller center ladies! read more

Just had a great experience with Micki's Towing! Driving to Oakland from Walnut Creek, my low tire pressure light turned on and I was able to pull into the Ikea parking lot. I called my insurance company and they sent me a link to download their app to request roadside assistance. Unfortunately on my insurance company's app there wasn't a "low tire pressure" option, just a "flat tire and towing" option. I chose the flat tire option, and my Insurance company contacted Micki's Towing for me and sent me a text with their phone number. I called Micki's Towing with my dispatch number to let them know it was just low pressure and I wasn't in need of an entirely new tire and/or towing, and the guy who answered the phone kindly let them know to change the service. Thankfully that also changed my wait time from an hour and a half to only forty-five minutes! My service provider, whose name was Mike/Michael, was extremely efficient and friendly! My car didn't alert me as to which tire was low, so Michael checked all my tires and refilled them if needed. Unfortunately my low tire pressure light was still on, so he triple checked all four tires for nails, had me back the car up to check the underside of the tires, and watched and listened for any air escaping. He couldn't find anything else but he said my tires were OK. Once he left, I did some of my own research and learned that I just needed to recalibrate my tires by pressing and holding the low tire pressure button to reset it! The light thankfully went away and I was able to get home safely. Big thank you to Michael for your kindness and diligence! This was actually my first time receiving roadside assistance so I'm glad it went as well as it did. Five stars! read more

Great towing company. Friendly driver. Called for towing through Geico and Geico said they would arrive in about an hour and 30 minutes but the driver actually arrived in about 45 minutes. I called for the truck at about 11:45 AM on a Monday. The car hand-off was also very painless and quick. read more

Had a flat tire when my wife was driving, called AAA roadside they sent a truck from Micki's Towing. The technician tightened the lug nuts with an impact wrench, over torqued one of the lug nuts causing the stem to break when the mechanic at Honda was removing the lug nuts to put on a new tire. I contacted AAA they had me contact Micki's. I've called them four times now, have provided the $800.00 dollar bill that Honda charged me to replace the stem. Each time I call the person on the phone tells me someone will call me back. This has been going on since October. Never Ever Use Micki's Towing! read more

I work in property management, and they come fast and they take their time to not damage anyone's car.

No stars! These people have no concept of time. They will tell you 90 minutes but have you waiting 3 hours. Lying ass company. Only reason I used them was because my insurance. NEVER again!!! read more

I got a tow from Micki's Towing and Phuoc did a great job. Gave me context and advice on the curb I hit that punctured my tire because he had so much experience towing cars from that curb. Helped me realize it was, in fact, a problem in Oakland that needs to be addressed and opened up a whole community discussion on this curb. Thanks for the information Phuoc! Very helpful! read more

Scheduled to have my car towed and when it was 10 minutes past my pickup time I reached out to dispatch. Claimed the driver had called and picked up my car. Obviously wasn't the case and were unable to provide a ride. Unreliable and unhelpful service read more

These guys are scam artists. I unfortunately got dispatched to them via Geico and they claimed to have shown up after a two hour wait and couldn't find me. In spite of me giving their dispatcher the address three times. They are angling to collect the towing fee from the insurance company without having to actually provide the service. Recommendation is to avoid this towing company. Atlas is much more reputable from my experience. read more

Stranded in Oakland from 3:30-9: o'clock As a woman in the heart of Oakland in a Mercedes Benz the service was Absolutely horrible! AAA contracts with them! The Driver striped my lug nut then said " I am not going to throw my back out after stripping two of the lug nuts! He proceeded to drive off leaving me there! I had to call back. This boy had issues when he arrived. He had already texted he was there when he wasn't. I had to call and report that. I am absolutely heartbroken by the service this company has delivered. I strongly believe this is by far a F rated business by the Behavior of the boy! I would also submit that the other tow companies second my belief. I can speak from my own experience and say stay away! I hate to use my platform for a bad review but here it is! AAA is at fault for contracting with such a unprofessional business! read more

I have nothing but good things to say about Micki's. My car was vandalized this past weekend and Geico helped schedule road side assistance to come tow my car back to my residence. Within two hours Micki's was able to pick it up and showed up on the dot. They were on time and even fixed my ignition since my steering wheel had been taken apart so that my key could start the car. The reason why I can say they did such a great job was because how horrible the next towing company Geico ordered for me was. Compared to United Towing 510, Micki's wasn't late, was able to actually get onto my street (United canceled on me after saying my neighborhood was inaccessible due to construction), and was responsive in letting me know when the time for pick up had to be pushed by about 30 minutes. I found it extremely easy to talk to the tow truck driver instead of United where I had to go through their front desk/support person instead of the driver directly. Because United didn't come on time and subsequently cancelled on me, I had to take time off of work to check out the situation. Micki's could have easily picked up my car without me being at my residence and I really should have just asked Geico to schedule me with them instead in the first place. Highly recommend them if you need a tow. read more

I've used these guys 3 different times and each time they lose my request and we call the next day and still waiting for my car to get towed. They once lost my car in their lot for more than a day. I don't know what systems they have in place for tracking information, but it's bewildering. Geico always recommends them for their roadside assistance... and it's always a nightmare. Just go with Atlas towing if you have an option. They are at least competent. read more

Terrible service, they are liars!!! They were supposed to tow my car at 7:30 am. Didn't show up, I called at 7:45 and was told the driver was 4 blocks away. Never showed up. I called again 2 hours later and was told the driver showed up at 7:50 but I wasn't there, and that they tried to call me twice which isn't true. Awful service!! read more

Well, I can see this company has mixed reviews, but my experience with them was flawless. I wish I had gotten the name of the guy who showed up, and Geico hasn't completed the invoice yet, so I can't credit him. I was stranded in Alameda today when I hit a curb and popped a tire. I needed my spare put on, so Geico assigned me Pop a Lock, whom I already had a nightmarish previous experience with. Long story short: they never showed. But Micki's showed 10 minutes after getting called out, so f*** yeah! Thank you, Micki's! That was really, really awesome to swoop in and make my day that much less terrible. Still, I'm going to learn how to change a tire. It's time. read more

Super shady people, the tech they sent out to me "arrived" at my location for a battery service. Called me on a blocked number which my phone automatically rejected. Obviously I couldn't call back since it's a blocked number. I messaged him trying to find him through the AAA app and no response. Turns out he drove away after reporting to AAA he arrived. And he didn't. I was in my car waiting for him. Waited another 2 hours. I tell AAA on multiple phone calls to confirm with him my location and floor within the parking garage. SAME guy comes and "arrives" on the AAA app. No phone call. No tow truck. Nothing. I message him on the app again asking where he is since I have no phone number to call him directly with. Nothing. Panicked, I have been at my car now for 6 hours, I run 3 flights down the garage to the main level where I see him outside, chilling on his phone. I would basically avoid anything or anyone else over this company. I mean it. I would rather be scratched by a feral raccoon if it meant I'd never have to deal with these shady people again. read more

Absolute 0 stars I was told "I don't know where your tow is, I already told you to talk to your insurance provider, lady. K? Bye" Mind you, I had NOT called before. AND they hung up on my insurance provider. So now I'm waiting for a different, more RELIABLE tow Literally no words for how rude of a human being WHOEVER that was read more

The triple-A sent us the best tow driver . We are so grateful for Lionel of Micki's Towing for his great service! Our car's engine broke down and we had to park in an empty parking lot. Lionel arrived in 20 minutes.His calm demeanor and professionalism put us at ease when he brought our car to our house. He made sure that we are taken cared of us well and the car is safely parked. His positivity and compassion is an inspiration to how great customer service should be. read more

Micki's Towing - Towing Near Me - Oakland, California

Would not recommend this place I rather push my car than deal with Kristin the dispatch manager at this place she is really rude doesn't know what is customer service is traten to no tow my car if I keep expressing my frustration on waiting more than 3 hrs she didn't car and said well why I called on Monday if it's a busy week I have no control on what day my car breaks down plus I took a day off work to get my car tow. I recommend to use another tow truck company and Bruce the owner of the company should rethink on who he hires bc Kristen her dispatch manger dose not know what she is doing. What a shit company read more

The most terrible customer service ever. The woman behind the phone confirmed that they know how to tow Tesla's. When the tow driver came he said he didn't know how to put it on neutral. I called her back and she cursed at me and said it was my problem. Hope the owner reads this message. Im sure he/she is loosing a lot of business because of this employee. read more

I was on the side of an unlovely road outside of a tow yard with my damaged car, waiting endlessly for triple A to show up. They called and said they were having trouble finding a local partner to tow my car. A guy driving into the yard told me that Micki's tows for AAA and they weren't doing much. I did some calling around and figured out that AAA was communicating poorly. I talked to Micki's and then called AAA again and said Micki could do it. Micki called me and said they were coming, which was much needed encouragement by that time. My car was hard to tow and they had to send a different truck, and they got the job done. Everyone was really nice and obviously trying their best to get me home. Which they did. I recommend them highly. They will get the job done. read more

Bobby from Micki's Towing came through and saved the day today! My partner and I were lucky to have him be the one to come for a tow after calling Triple A. He asked us about hwat we were experiencing with the car, then looked into it himself. He explained how minerals can build up here and there when this and that happens and so on. Super studied and explained so we could understand. Then he tried to address it then and there with 3 different tool combos. Eventually he worked some magic and started the car so we coud take it to the shop we chose without needing to get it towed! AH-MAZE! Then chatted about listening to Miles Davis earlier that day because my partner was wearing a dope Miles Davies T-shirt. I said I'ma yelp about you! Here I am, good on my word like Bobby is good with cars and people. Bless! read more