EDIT: Thank you to Aaron at our local store for reaching out to us and for making things right! After our 5* interaction with him, we are editing and bumping this up from the original rating we gave based on the below! Order #396792854 on lowes.com. Once again, dissatisfied by Lowe's. Local store (fulfilling store) was not helpful either. Was attracted on a Samsung Appliance Package Deal in November 2019 due to 10% off ($350) and $400 rebate (4 appliances). Lowe's would NOT process rebates due to Backorder. Backordered package originally due to arrive 13-Dec-2019, never showed up. No communication from Lowe's until we called. Got sent between Corporate and Local Westminster, CO store. Hung up on several times after phone transfers or phone would ring and ring with no answer. Finally got to someone in store indicating backorder status. Email magically showed up 19-Dec-2019 (6 days after original forecast delivery date) indicating new delivery date of 03-Jan-2020, however, phone conversation with Lowe's previously indicated mid to late Jan 2020. Was told to submit rebates anyways by Lowe's personnel--Rebates were DENIED after 1 week's time. Finally CANCELED order today 26-Dec-2019. Have already de-installed over-range microwave 2 weeks ago in preparation for delivery. Poor customer service, poor communication, and poor sales practice attracting us to buy from them with all of the rebates but could not fulfil order and did not make good with reducing order cost or extending rebate submission duration. DO NOT BUY FROM LOWE'S. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. read more

Was at Lowe's around 1:00 p.m. Asked one employee where are your air conditioners he directed me where to go. I couldn't find the width that I needed. I saw another employee asked if he could assist Mr. He told me to look behind the box. Those boxes are huge and bulky. I'm 66, I'm not that that weak, I just needed help. He said he doesn't know the sizes. He said let me scan it. It didn't say the size. He was in a hurry to help me. I told him never mind, I'll just go to Sam's club. He was wearing a beanie on this hot day. Never again.​ read more

This is more about their KBS cleaning crew. The guy cleaning the restrooms was slow. Grabs one roll of tp at a times with one trash bag. I waited 30 minutes this dude wasn't even 1/4th the way cleaning the men's room. I 7left disgusted with the slow pock nit completing this simple task. Better going to a fast food joint to use their restrooms read more

Customer service incompetent and rude (only know how to read from a script), promised me pickup of my old appliance, then lied to me saying it was too big to fit through the door. Left it in the middle of the room along with the old one! I have a bad back and I'm not able to move freezers around. They just left. Don't care. NEVER again read more

Lowe's might be closer to my house and offer lower prices, but after three failed attempts, I'm officially done. Every visit ends with me driving to Home Depot anyway. The service is nonexistent--employees are unhelpful and unprofessional, often directing me to aisles where the product isn't even in stock. On my last visit I stood in the paint department with 8 other people for 10 minutes and no one showed up to help us all. In contrast, Home Depot greets me at the door, knows their inventory, and actually provides expert advice in the paint department. Save yourself the headache and just go to Home Depot first. read more

Just as bad as Home Depot. Giant store full of employees that don't care. Just trying to find a few simple items. Employees "page" someone to come help. Basically if you're not a high item customer buying high end stuff you're nothing to them. I'll just buy stuff on Amazon. So sorry to inconvenience you with my business. read more

The employees at this location clearly have no idea what they are doing. I dropped off a mower for a warranty repair 32 days ago, and I still have no idea when the repair will actually take place. The shipping clerk has no ability to follow up or follow through, even forgetting to provide the regular phone calls he proactively offered and promised. The assistant manager, Aaron, seems to be the person they pass frustrated customers to, but again, he has no ability (or desire) to follow up. The only response I've been able to get was only after emailing the entire senior management team at the Lowe's corporate office. Yet, even 8 days after that email, I still have no idea when, or even IF, the mower will be repaired. Avoid this location at all costs. read more

While it is true the two folks I spoke with initially helped me greatly, everything went downhill from there. The first dishwasher that arrived at our house was damaged in the box. The installer returned it to the store and it took 3 weeks of m calling to get information on what would happen next. Another dishwasher was sent to the house. It did not fit because the measurement specs I had used on the Lowe's site did not match the specs on the manufacturer's site I found after the fact. I printed both to show the store the discrepancy. This one got taken back and it was another week and a half to get that refunded and to purchase another dishwasher that had the correct specs to measure from. Another two weeks with no update went by and I decided I was done and requested that the entire transaction be refunded as I wanted to go somewhere else. This was a monumental feat to accomplish even with me having every receipt from the start of it all. After an hour and a half at the store, most was refunded with the rest coming in a few weeks worth of business days via check in the mail. Each employee I encountered in person during this process was polite and tried to help. But the in between communication was completely lost. Any update, any information took me making many phone calls, waiting on hold and being transferred in circles to chase it down. I hope Lowe's can improve their communication process in the future as well as more vigilance in keeping their appliance spec information on their website up to date. read more

I am on hold once again. I ordered a refrigerator. Jessica at Westminster who is claiming to be the store manager was rude. I ordered a refrigerator on Jan. 29th. I am still waiting and now Lowe's is telling me April. My cell was dropped and I was put on hold several times. Not offering any other solution...Don't shop at Lowe's. read more

Went there to get a door for my garage, was very sceptical, with the experience I had at Home Depot last week. Waited for 25 minutes just to be told this is not my department I'll call someone for you. So go to Lowe's expecting the same experience. But no, walked in walked to the door, and there was Wally, can I help you guys with anything, he went above and beyond to help us. THANK YOU SO MUCH WALLY IN THE DOORS AND APPLIANCES. We will be shopping at Lowe's. read more

They are full "woke" If you buy a bunch of little things there are no bags to put them in. I needed a new fireplace grate. I was told that fireplaces are not good for the environment. So, grates are not sold anymore. They sell gas stoves with burners that do not get hot enough to cook an egg. I am switching to Home Depot. read more

Terrible. Avoid their free with purchase install program. They use a terrible company called kluge brothers. No clue what they are doing. Decreased the value of our house. read more

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Worst possible customer service ever! Tried to have a conversation with a so called manager who could care less about me or my business and ended up hanging up on me. The guy had no clue about what he was talking about and didn't want to be informed about the situation. When I told him I would not be shopping at Lowe's in the future he responded "good.". What a sad commentary on what once was a good business..No wonder nobody is ever in their stores read more

Rudest employee I have ever encountered anywhere! Last weekend we needed posts to build our fence with and went to Lowe's as we've been going there for years and never had a problem. The posts we needed were mostly split and/or warped, but we could see better ones up above. My husband went to find someone to help and I stayed with the 2 or 3 we had found that we thought were good enough. Maybe 15 minutes later, this guy comes stomping around the corner, talking about how we've got "plenty of wood over there", so I said "but it's all split or ..." he pointed at me and sternly interrupted with "I AM NOT ASKING YOU!" Then my husband came around the corner after him so he turned and asked my husband about the wood. After he left again to get a forklift, I asked my husband if he heard how that employee had addressed me. He had, and let me know that he was a jerk to him as well. He didn't want to get off his butt and do any work, apparently. Lowe's should hire decent people if they have to deal with customers. Find something for them to do in a back room if they are jerks. read more

Lowe's Home Improvement - The main reason we are shopping elsewhere - Hardware Stores Near Me - Westminster, Colorado

Trying to order doors. Went into the store and nobody is at the desk and not a single employee to be found. I ended up getting measurements directly from their third party vendor, yet since they were not done "through Lowe's" they will not take them. Or, more to the point, they did not get the measurement fee directly yet never have anyone at their store to help. Called them today, 4 times, to try to arrange another measurement "through them" for the exact same vendor. Call one - 5:28 and never got a live person Call two- 4:18 and never got a live person Call three - 4:32. Got Justine in Customer Service (oxymoron) who stated Tin was working and she would transfer me. Rang and rang then finally disconnected Call four - 7:02. Got unnamed person in Customer Service who told me she would transfer me to Tina, who may or may not even exist but apparently is there until 5, and if she doesn't pick up she will take a message. Refused to take one at that time. Once again, rang and rang in millworks and "Tina" never picked up. Got Justine again who said she would transfer me again. I said nope, don't bother. Time wasted calling - 21 minutes 17 seconds Time wasted going into store where nobody works - 35 minutes Help received - none The orange box store is just as bad. Project cancelled but happy for the reminder as to why Lowe's should get zero stars. Not the first time I have tried to get service in this store for a major purchase and install. Definitely the last. read more

This Lowe's location offers great customer service. I recently had a discrepancy with what I ordered online and they didn't hesitate to make it right. They also have the best prices and quality on plants. This is my go-to shop for all of my gardening needs. read more

Peggy is horrible. I should have known with the reviews although this was the only place that I could pick up the necessary supplies I needed. She was rude sarcastic. I had a clear description from their site showing it was available in store and all she did was mumble under her breath, saying things that I'm sure if I hurt her would've been an unpleasant exchange, do yourself a favor if you have to go to Lowe's try another one read more

This review is for the Lowe's on 13650 Orchard Pkwy, Westminster, CO. If your thinking about buying a front door....don't! You can't talk to the same person when you call, I was told it was my fault the front door didn't fit because I ordered the wrong size door, I had a sales person come to the house and measure the door, I had nothing to do with the ordering of the wrong size. Their install company Premier Install is a joke, the installer spent have his time on the phone and taking pictures of his dog. The screen door he installed had a quarter inch gap on top and bottom. I ordered the door in Dec. after all was said and done, it was finished in May. I was promised $100 for my troubles, but got nothing, think long and hard about buying a door from Lowe's. read more

Stay far far away from Frigidaire appliances they don't stand behind Warranties and Lowes store and corporate can't help you. Seriously do not buy a Frigidaire appliance and if you do pray nothing goes wrong. Worst company in business typical screw the consumer and run with the money. read more

This review is more of a 1 star for the customer service rep that answers the phone in regards to carport cleaning rentals. I've been in this store before and the customer service isn't bad but the lady that answered the phone on 2/4/23 around noon needs to be a bit more friendly. She was extremely short and rude. I understand they get busy and are likely short staffed like everywhere but the gal who answered the phone at the Lowe's Westminster was sooooo much more friendly and helpful. It is is not that that hard to be nice, especially when someone has a simple question and was definitely not being rude or demanding. I will likely avoid this store if I can. read more

I had the best customer service experience with Terri in home decor! She made the blind ordering process seamless and helped us get the process started so fast . If you need blind installation/ services come to Lowe's and request Terri! She is so knowledgeable and they have really great prices! read more

Why is it always a shit show to try and get something from Lowe's? Not only did I wait in curbside pick up for 15 minutes after I called to get my order (in which no one came out). But I have also been standing inside the store trying to get my order for another 15 minutes and literally no one has talked to me. I know you're busy but don't offer pick up if it's not available!!!!!! Staff the pick up desk during a pandemic. I want to like it here but I have never had a good experience. I would say however it's the lesser of two evils. The Home Depot over here is worse. At least at Lowe's people are wearing masks. read more

Worst customer service in this store! 1. Rude employees 2. Long line not enough cashiers 3. Managers never seem to be around or available 4. Employees don't know store items or location in store. read more

Going to Home Depot! I drive out of my way to frequent Lowe's. It is an extra 25 minutes each way Been going there for 20+ years. Bought a washer and thought maybe I needed some hoses. Ran to Lowe's for the hoses and found out the washer came with them. Had used a Christmas gift card for the $25 purchase. Receipt got washed in the new washer (irony!). Customer service is no longer offering in store credit per the clerk. I guess making a $25 sale is more important than the several thousand I spend there. HD is less than three miles away so it will be my new go to store. read more

Customer service, found it. Lowe's flooring has the finest customer service. I met a person called Yammy: friendly, knowledgeable on flooring and doesn't care how many questions or how many times you appear in the flooring department. She always has the answer and is polite and friendly. If Yammy isn't there, Ryan is. Ryan is always polite, friendly and doesn't care how many times you show up. He is always happy to see the customer. If you can't find them, Joe will be there to help in any way. He has always been helpful and a kind smile. He helped me carry out to my car flooring pieces that are taller then me. The flooring staff is helpful, knowledgeable, pleasant, smiling and ready to help. Lowe's has your flooring answers and always helpful. The return desk is always polite and helpful. I had to return some things and they happily gave me back my money. No problems. read more

Don't ever buy your appliances from lowes!!!!!!! After missing 4 days of work still don't have a working dryer!!!!! I've called the store, customer service, warranty company, and NO ONE CARES TO PROVIDE ME WITH ANY LEVEL OF CUSTOMER SUPPORT!!!!!! Extended plans are no good if you don't have techs that care. Store manager NEVER called me back. read more

Not even sure how Lowes is still in business, but I guess it's because they (and HD) have a monopoly on the home improvement industry. Don't even know where to start with all this, but here's a (long) recap: - Purchased a fridge, waited for delivery, it never came. - Called store several times and was hung up on each time. I think their phone system is programmed to do this? - Received an email saying my delivery had been completed when it had not. - Called the store and had to dial into the paint department to get a live person. - Transferred to delivery who didn't know what happened, but would reschedule for 4 days out. - Fridge came and the delivery guys could not figure out how to maneuver it in my hallway, so they said they would take it back to the store (after they had already taken my old one way). - Called customer service, was told the normal process is for items to be returned to the store that evening and that I would receive a refund in the form of gift cards, and no action needed on my end. - A week goes by and nothing happens. I call the store and they said I would have to physically come in to pick up my gift cards. I told them I didn't have a car, and they of course didn't care. - I finally get down to the store a few weeks later and am issued a gift card. I specifically ask the woman if I can use it online and she said yes. - I get home and place an order for some additional work we were doing and the system won't allow me to use the card. I chat customer service who said I can't use it online, I have to GO INTO THE STORE. - I called customer service once again to tell them the situation, that I had an online gift card and should never have been issued a store-only gift card, that I don't currently have a car and can't physically buy large appliances in person - and of course they don't care. So now I'm stuck with a $900 store card and had to put the purchase on a credit card. - New order was scheduled to come a week from being ordered. I scheduled my contractor to come out to do the install. - Day before delivery, I get an email saying it's now going to be delayed 2 weeks. - Called the store, was hung up on multiple times, finally reached someone and they said one of the parts was delayed so everything was now on hold, even though it was in stock. - I told them I needed the rest asap, but they said they couldn't deliver (even though it had already been scheduled?) until 4 days later. - That delivery day comes, but the main item (toilet) wasn't on the truck. They thought it was, but what do you know, it wasn't. - Called the store, spoke with delivery and was told they had it there, not sure why it wasn't on the truck, but they would re-deliver - 2 days later. - Had to reschedule my contractor a second time. - Today was delivery day and nothing came. - Called the store, was told delivery was closed but the girl said she was going to "pull up her other system" to help. Was put on hold 45 minutes then disconnected when someone picked up and proceeded to hang up on me. - Called customer service, waited on hold for an hour only to have the woman tell me she couldn't do anything but open a case with the store that would result in a call back within 2 business days. What a bunch of BS - support your local appliance & hardware stores and forget this joke of a place. read more

One star is the lowest I can give this place I have a order in for 12 storm doors i call and get the run around on hold for 1 hour and the people there just act like its no big deal if you get your order or not. I left them my number to call me back 3 days and I have not got a call back yet not sure how to handle this other then Jole for the best. now I see why homedepot is so busy and lowes is not at all busy. they suck. read more

Always a great experience! Kind customer service. Thanks for honoring Veterans. We avoid the Home Depot.

Worst customer service ever!! Clerk was rude wh Worst customer service ever!! Clerk was rude when trying to pick up order. read more

Love Wally who sold me the fridge but I am still waiting for delivery after a 7 hour window and they had cancelled the day before. Not one phone call and I don't even know if they are coming tonight. So unprofessional ! The company is called Riverstone Logistics who does delivery for a Lowe's. Nobody should have to give up two full days waiting for a delivery that does not arrive. Sorry Lowe's you lost me and you should take care of your customers all the way through to delivery. People be aware of what you are getting into when you have it delivered. read more

Don't buy an appliance here. Ordered a washer & dryer and got a delivery date scheduled. The night before I called in because I hadn't heard anything about a delivery window and found out it'd been rescheduled... would have been nice to know. The new window is 2 weeks later. Then get a call that the washer still hasn't arrived in their warehouse but I have have the display model if I want it... I tell them sure, I would love to get some clothes washed. The washer and dryer arrive and the washer leaks. The delivery guys say they'll let the store know and they'll call me. I don't hear anything for two days then call the store and they hadn't heard there was a problem. Been trying for the last couple of days to get someone on the phone to give me an estimate when I can either get a working washer or just get this all returned so I can go buy one someplace else. read more

Horrible customer service! DO NOT ORDER APPLIANCES! They don't deliver on time, no one is on the same page. Managers don't fulfill promises. Still waiting on a fridge that was supposed to be delivered last weekend. Get the runaround from every person we talk to (including: there was an accident on the road and we can't make it; we don't load our trucks until 4pm; and so on.) Roger didn't return our call, and Aaron (the manager) doesn't know what customer service is. Disappointed and will NEVER purchase from Lowe's again. read more

Went in last night at 7:55pm. One cashier and long lines. OK, I've come to expect that from this store as it's been that way for many years. The line, even though it seems very long, is usually less than a 10 minute wait. That's pretty long, compared to other competing stores in the area. But I always liked the Lowe's brand. The shocking thing was the cashier, the only one, was not wearing a mask. Now before you rush to judge me, I'm in a high-risk group so I need to protect myself. And don't tell me not to go shopping. Sometimes we all need to. But that aside, what is the store policy here? And what is the current Colorado statute? I don't know, it's mid June maybe masks are no longer needed. I did try online ordering once recently from this store and it was a disaster. The order was never filled. After several days of waiting I canceled it. The reason for the one star review is because there's no way to report this behavior to the company. There is no email possibility, and when you call the one number they provide on their website, they immediately tell you the wait time is 45-50 minutes. It seems to me that they really don't want feedback. read more

Jan 23 we ordered a 6000 dollar range. Twice it came to our home damaged. Customer service was lacking in that Amanda Farmer, manager, did nothing. We called the store, after Amanda's truckers delivered the second range bent to heck. She could have cared less; rude, interrupted, talked over us and was not listening. No matter how we explained to her about the range not being tied down in the truck, the obvious damage, the weeks it took to get each stove etc she was not interested. An arrogant head manager. read more

I like Lowe's. I prefer to go here rather then Home Depot for things that will be seen like appliances, decor, etc. I will usually go to Home Depot if it will be more mechanical or hidden in construction. paint, wood ect. the Customer Service is great here. I purchased over the last two years: slide glass door front storm door Deep freezer washer and dryer Christmas Decorations Gas Grill Fire Pit I have not complaints. read more

This does not have to do with this store, but online/corporate. However I was not able to locate a corporate page, so I'm posting on here. We ordered a washer/dryer combo unit in November. A unit we saved a year for, to be able to afford on Black Friday. Something we couldn't afford if there wasn't a deal. I'm sure people can understand that nowadays it's hard to afford nice things and we were very excited. The money got taken in and out the entire month and a half half we were waiting to keep it on hold which causes so much issues with bank statements but it was part of the process and we understood. We were given a delivery date of January 3. On January 2, AT NIGHT, they canceled our order without an email or warning, so come the morning of the third we were not getting a delivery. We called customer care to rectify the situation and the first two team members we spoke to were no help. We called back and spoke to two team members Ashley, and then a supervisor Ray, who were absolutely amazing. Ray was able to kindly promise us the price that we originally paid if we were to order it again. When the item was back in stock, we called to order it again. The customer care member was very sweet said she needed to reach out to a supervisor to OK. The price that was already okayed by Ray. This supervisor, Don, told us he would not honor the price that we were promised, even though another of his fellow supervisors already told us that we would get it for the price we were promised. Don is absolutely in the wrong line of work and should not be in a customer care position. Shortly after that, we weren't able to afford the unit anymore. I had to call back again to make sure that when I call in March that they will let us purchase it for the original price sold. When we do purchase it in March, we will still have to wait TWO WHOLE MONTHS FOR A UNIT ORDERED IN NOVEMBER to receive the unit and that's only if the manufacturer has it in stock. This has been an absolutely awful experience, and if corporate does nothing to rectify the situation you have lost a customer for life. Actually a few customers as our friends and family are baffled by this as well. If we order again, and the order gets canceled again, We will have a serious, serious issue. I hope you take this to heart because it was awful and I hope that when we call to purchase the unit again in two weeks that we don't have any more issues because if we do, I will be writing multiple reviews on multiple pages. I work in customer care and would NEVER let a customer feel this way over something that was Lowe's/the manufacturers fault, and not the customers fault at all!!! read more

Lowes new policy - no returns after 90 days. I tried to return bolts, washers and nuts - with a receipt, in original packaging. They refused to process the return. Ridiculous. Back to Home Depot for me. read more

I went to Lowe's today and I really had a great experience.I would love to thank Ernesto he help me and my friend in the paint department he was very helpful. read more

Lowe's Home Improvement - Hardware Stores Near Me - Westminster, Colorado

The dishwashers they sell don't come with water inlet valves the inept employees and managers at the store had no idea that that was the case and have no idea how to get them so basically they're selling a useless piece of garbage. When calling to complain you cannot get a hold of a manager unless you call at 6:00 a.m. so you have to waste your time to try to get it rectified I wasted over $100 in gas to drive this dishwasher to the middle of the mountains and back to get my money back I will never use that store again no wonder they only have two stars wish I would have looked at the review before I purchased read more