I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

This is such a cute store that is a mix between Pet Supplies Plus and Ace Hardware…read more We received great support from the Ace representative when we were looking for fire alarms. The prices always feel a bit high but it's reasonable for a smaller hardware store with great customer service.

Great local hardware store with a really helpful team and a clean, organized layout. It's easy to…read morefind what you need, and the staff actually takes time to help instead of just pointing you in a direction. They carry a solid variety for home projects, quick fixes, and everyday essentials. Definitely one of the better hardware stores downtown.

At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

Great local spot. Lots of cool stuff to spend time looking at. Love local businesses. Stop by if…read moreyou like tools and have some free time

The absolute best place for second hand tools in the Denver area hands down if they don't have it…read moreyou won't be finding it anywhere else locally until you order it and it comes in

Best art store in denver. There's no better place to get quality art supplies. It's a little pricey…read morebut it is worth the price and the staff is always super helpful with assisting my needs.

Did not have the clay I was looking for and horrible service. The manager needs to be present and…read morewatch the kids he or she hired because they do not help customers at all.

Ordering online makes things easy…read more Curbside pickup didn't work. After checking in, designating my parking space, and, after 15 minutes, nobody brought out my purchases. I had to go inside. Helpful staff inside when searching for things. Always helpful and pleasant staff. The holiday items are out early. I like that. The smell of wood brings me back. And the buckets. There was a bucket lid shortage last time I was there. So many buckets. No lids to be found. I chuckled at the lidless inventory. I just needed a lid yo.

I visited this store on Sunday with the intent to purchase a ceiling fan and a miniature…read morerefrigerator. Unfortunately, the experience I had with one of the employees, Mathew, was extremely disappointing and unprofessional. After asking for assistance to get a refrigerator down from a shelf, Mathew arrived looking irritated from the moment he showed up. While I was speaking with a very kind older woman in the appliance department and asking her opinion on the various mini fridges, I could visibly see Mathew growing more impatient by the minute. In an effort to move things along, I asked him to retrieve a smaller fridge from the middle shelf. When he brought it down, I noticed it had a puncture and expressed concern that it might be damaged. Rather than acknowledging my concern, he ignored me and instead repeated what I said to the other employee. When I asked if he was planning to get a different one for me, he became even more irritated. I ultimately told him "never mind" because his attitude was becoming frustrating -- to which he replied, loud enough for both of us to hear, that he didn't "give a [expletive]." I immediately reported the incident to the supervisor on duty, who told me they would pass it along to the manager on Monday. However, based on the interaction, I'm not confident it was ever escalated. I'm a veteran, and I've always believed in treating others with respect -- and being treated the same in return. The lack of professionalism, respect, and basic customer service I experienced from this young employee was unacceptable. If someone doesn't want to interact with customers, they shouldn't be in a customer-facing role. I left without making a purchase and went to a different store where the staff treated me like my business actually mattered. I've shopped here before, but after this experience, I won't be returning.

We play a game at my house after every visit to 12th Avenue Ace. It's called "Did Ace have the item…read moreI was looking for". If yes, well I win. If not I put some money in my daughter's college fund. My daughter is 10 years old and she has enough for 4 years of tuition and living expenses at CU Boulder.

Selection is pretty mediocre…read more Help can be a hit or miss Convenient location. I appreciate that there is brick and mortar as opposed to Lord Bezos

The employees are lovely individuals. They are polite and helpful…read more But every time I've gone in, and I've had to interact with a manager or an assistant manager they have been rude and unhelpful. They also under staff this location consistently. Almost every time I've gone in there hasn't been enough employees to help the customers that are in the store which means long wait times. This will be my last time going to the Edgewater Ace Hardware. It's very disappointing because this is my closest Ace to my house and for the last three decades of my life, Ace has been my go to and has been extremely helpful. But each Ace Hardware is individually owned so I will be going to a different Ace from now on. Do not waste your time. Just go to a different location.

Loved how friendly everyone was! Thanks to the staff we were able to get exactly what we needed…read morevery quickly. Very good quality too.

I have a theory about HD…read more.. The location and demographics of each HD dictates the friendliness I was shocked out how friendly and helpful each employee I encountered at this HD in Arvada. People stopped what they were doing to give me directions to the items I needed. I didn't get any of that Home Depot stare away and walk the other way from any of the people working there....shocking really. Compare this to the HD on Colorado Blvd, in Denver, where employees see you coming and they run the other way. This is an amazing location!

Ohhh honey, grab a cart because I have thoughts. So I strut…read moreinto Home Depot with spring in my soul and a to do list tighter than my garden gloves. And what is this?!!! The parking lot is calm. The aisles? Breezy. The Garden Center? THRIVING. Birds practically singing in surround sound. Garden crew? Absolute sunshine. Helpful. Smiling. Ready to make my yard the envy of my neighborhood, as it should be. And can we talk about Amy at the register? Queen behavior. That woman was moving like she had somewhere fabulous to be. Clearing out winter nonsense, scanning like a pro, offering help like she was on commission for kindness. I leave my cart with her thinking, "Yes ma'am, hold my treasures while I grab a rug and live my best life." Now here's where the tulips wilt. I head to get a rug cut. Crickets. Not a soul in sight. No orange aprons. No wandering associates. Just me and my increasingly dramatic inner monologue. Fine. Washer/dryer section. I find a sweet girl just vibing. Bless her heart, she pages someone overhead. We wait. And wait. And WAIT. Twenty minutes later, the only thing that showed up was my irritation. I go searching again. A security guard does the classic "I do not see you." Matt at paint? Smiles politely and then executes a professional eye-avert. The washer/dryer girl? Vanished into the retail abyss. A new associate appears.....glaring at her current customer like they personally offended her ancestors. I try. I circle. I wander. Fifteen more minutes. Alas. No rug. No help. Just unmet potential. So here's the tea: Garden Center = 10/10, springtime magic. Amy at checkout = MVP, give her a raise. Rug cutting situation = a mystery worthy of its own investigation series. I left disappointed , not mad, just that specific kind of retail heartbreak where you know it could've been a five-star moment. What has happened since my last 5 ?? Do better, my beloved Home Depot. Spring waits for no one.