These guys Miguel especially knock it out of the park. Friday my van was broken into, and it goes without saying that the type of people that break in to cars are going to get what they deserve eventually when one of us lucky ones catch them in the process. Back to Dewalt, I can't afford to file a claim and drop $1000 on my deductible for replacing tools. Lost 3 18-volt old school batts 2 6AH 20-volt new batts 1 18-volt drill driver I still had a two batteries left in the van neither of them within the warranty both had gone bad, "over time" Miguel saved my faith in mankind by swapping them for new ones, Cops didn't really want to help, insurance would have cost too much, but these guys get it, it's not like I can just stop working. Thanks Dewalt I will continue buying your products because of this shop. read more

Dewalt - Did-interested police response - Hardware Stores Near Me - Denver, Colorado

Dave and the crew in the back are legends! Brought my nail gun in as it was jammed, could not get the track to open. Took it in the back real quick and came out about 5 minutes later with an operational nail gun, at 4:30 (they close at 5) on a Wednesday!! Thanks, DeWalt crew! read more

Dewalt - Working nail gun! - Hardware Stores Near Me - Denver, Colorado

I walked in with a brand new busted chainsaw, they took the broken one and handed me a new one. Got nothing but good things to say about my experience. read more

I heard you could buy Dewalt tools wholesale here. That apparently is not the case. I called and the guy said they sell to other stores and not the public. So apparently not a place for anyone to score deals. Bummer. read more

I bought many freaky tools that run on there 18 volt system of batteries. No I want a DeWalt hedge trimmer but they only sell 20 volt now. So you not only have to buy the new 20 volt battery, but also the charger and carry both the 18 and 20 volt batteries and keep them charger to get your work done. They make an adapter to use 20 volt batteries on 18 volt tools, but of course not the other way so you have to buy trimmer and new battery and charger. Way to help your loyal customers read more

The staff at the DeWalt service center are always very helpful, knowledgeable and accommodating. The storefront is large and well stocked. The technicians always seem to troubleshoot, repair and return my tools promptly. Living a good distance out, I appreciate the fact that they will hold onto my tools until I have a chance to return to Denver to pick them up. Other repair centers will force you into having to pay to ship. It is why I have returned time and time again for well over a decade now. This location also fixes more than just DeWalt specific tools. There are not many, good repair centers or technicians remaining. I am very thankful this one chooses to continue to keep the doors open and servicing the tools of the contractors and ranchers working the industries they do. read more

It's sad to see customers spending THOUSANDS AND THOUSANDS of dollars in tools with DeWalt and have two of your tools break. These tools are in the warranty span but since they are discontinued being told rudely by the employee "There discontinued , nothing we can do". So then get your customers have to suffice because you won't fix the tools and or replace them? I'd move along and pass on this place extremely rude and less than pleasant to deal with employees. read more

Great customer service! We came in due to our drill gun being stuck. The guy tried to fix it right away but it wasn't working. He replaced it right away! read more

Went there to replace my cordless drill battery. Miguel looked it up and said $167 bucks! I asked if he was sure because I told him I paid $99 originally for the Drill, 2 batteries, the charger, and bag a couple years ago at Home Depot. Miguel said that the Home Depot gets better pricing than they do. I Agree! I went to Home Depot bought a brand new drill, 2 batteries, and a charger for $68 less than they wanted for a single battery. I will never shop at the Dewalt store again. Thanks. read more

I had a relatively minor problem with a DeWalt DWE 7491-RS table saw that I purchased about a year ago. The set screws holding the pivot center point for alignment of the the miter slots with the saw blade were seized making it impossible to make a minor adjustment of the saw after a year's use. So, after calls to DeWalt's central customer service and then the Denver factory service center I hauled the saw into the Denver center's store on W. Mississippi. After about 10 minutes of checking in the shop the service agent I was working with walked back into the store area pushing a cart with a new-in-the-box saw and told me they were replacing my "old" rig. I was prepared for being sawless for at least a couple of weeks so was really quite surprised with this action. While I had no doubt that DeWalt stands behind it's products, this is really service to a tee. Top that off with a really friendly atmosphere and a staff that is clearly happy to work with customers in solving their power tool problems. You couldn't ask for a better place to do business. Thanks to you all. read more

I dropped my stereo off here about two weeks ago luckily it was still under warranty they called me when it was ready came back to pick it up and didn't have any kind of problems there was a new girl that couldn't find my name but that's just understandable when your new! I plugged it in and it seems to work fine even cleaned it up for me! Overall they could've gotten it done a bit faster but I'm just glad to have it back. read more

Dewalt - Stereo fixed took 2 1/2 weeks which is a bit long but they were nice and did an efficient job - Hardware Stores Near Me - Denver, Colorado

Staff - not so friendly. Had lawn mower repaired. Repair work was fine. But learning to smile and help your customers would be appreciated.

I dropped off my nail gun on Tuesday and they told me it would be 2 weeks until I could pick it up. I got a call the next day saying it was ready. When I went in to pick it up, the tech came out and explained everything to me and they were very helpful and friendly. read more

I dropped my mom's scroll saw off a couple of weeks ago. The lady we talked to (I believe her name is Taylor) was very nice and understanding about the situation. Fast forward a couple of weeks. Taylor calls Mom to tell her the saw is ready. Mom tells her that Dad will come and get it, but he may not get there before 5pm. She said that's fine, just have him call if he gets into traffic because someone is usually there until 5:20 or so. Dad called and said he would be a few minutes late because he was coming down from Fort Collins and hit traffic. The guy he talked to said "The store closes at 5.". When Dad got there, the lights were off but the door wasn't fully locked. So he waited. A guy came to the door and said that the computers were shut down so they couldn't print an invoice or run a credit card. Then he tried to say that he couldn't find the saw. Taylor took over, taking the credit card information and gave Dad the saw. The two stars are for Taylor and her great customer service. read more