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    Carpet Mill Outlet Stores - Thornton

    2.9 (18 reviews)
    Closed 9:00 am - 6:00 pm

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    6 years ago

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    2 years ago

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    4 years ago

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    12 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    9 years ago

    Customer Service was great they were the sweetest people and courteous to the people who came out!!

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    13 years ago

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    Hobby Lobby

    Hobby Lobby

    3.1
    (14 reviews)

    Recently bought a ton of things for a tablescape for thanksgiving but you know, families are weird…read moreand someone else wanted to do their own thing. I had removed the tags on a couple things but still had the receipt, so I came in to see if I could return everything. They Al were happy to help and Katie, my cashier was beyond nice. Joking with me about the situation and just saying they're I'll always find a solution for returns. She was just so positive and peppy and during the Christmas season especially, I couldn't be more grateful for such sweet people. Customer service was above and beyond!

    This was maybe one of the worst experiences in retail I've ever had. The one-star review is…read morespecifically because of an employee named Magdalena. I came in today to exchange some items I had bought for my wife's birthday. Because I lost the receipt, I had to take 60% in credit of the sales price. No problem-- it's not their fault I lost the receipt, it's mine. But what was so glaringly one-star worthy was how painful the entire exchange was because of Magdalena's demeanor. From the sighing, to the glaring-- not only was she not friendly, she was rude! Consider saying please or thank you if you work in retail. Or if you're that unhappy working there: quit! I can't believe this is a Christian-owned business. It's quite baffling! Furthermore, they told me they couldn't take an item back because they didn't sell it anymore (meaning: it wasn't populating on their iPad). Instead of doing some due diligence or giving a consumer the benefit of the doubt, they'd made their decision: we're not taking this back! I literally had to walk all the way to the back of the store and grab the item which they still sell (pic attached) in order for them to even consider they were wrong. Oops! No "sorry about that", no "oh you're right, our fault!" Just a dull look on her face obviously disgruntled because I'm making her do "extra work." Really-- either be happy at your job OR just quit. Don't suffer others because of your lack of happiness. I had $5 left on my gift card which I gave to the customer behind me because I'm never coming back here again, I'll go out my way to go to Michael's. Awful job, Hobby Lobby.

    Living Spaces

    Living Spaces

    1.6
    (102 reviews)

    DON'T BUY FROM HERE. I recently had surgery and needed a recliner that had separate controls for…read morehead and legs. I contacted their online sales agents not once but twice to confirm that the chair I was about to order did in fact have that capability. I took a screen shot of the second one as proof, because it wasn't clear they were actually checking the product while I was chatting with them. Sure enough, the recliner gets here, and doesn't have the very capabilities they said it had. I contacted customer service and they said that I would have to pay the restocking fee (plus the pick up fee) even though I have PROOF that their sales people flat out lied to me. Total SCAM and heartless.

    Since then, I've been to the store seven different times looking for help. Each time, I was told to…read morecall customer service. Customer service then shipped replacement parts and expected us to install them ourselves. After installing the parts, the problem still wasn't fixed. Now, nearly a month later, we still do not have a fully functioning bed. Instead of sending a technician to diagnose the issue, they continue sending random replacement parts, hoping one of them solves the problem. I received another set of parts two days ago and was told someone would call to schedule a technician. I'm still waiting for that call. The entire experience has been an exhausting runaround. The store tells me to contact the manufacturer, and the manufacturer tells me to contact the store. Meanwhile, I'm left with an incomplete bed that I paid thousands of dollars for. For a company that advertises quality products and service, this level of customer support is unacceptable. After spending over $7,200, I expected a complete installation, a working product, and prompt service when something went wrong--not weeks of frustration, repeated trips to the store, endless phone calls, and no resolution. I cannot recommend Living Spaces based on my experience.

    American Furniture Warehouse

    American Furniture Warehouse

    2.1
    (582 reviews)
    $$

    I was visiting my uncles apartment in Phoenix in January and saw some bedside lamps I really liked…read more I found out they were sold at AFW, so when I got back home to Oregon I decided to reach out to see if they would be willing to ship some of the lamps to me. My mom also wanted the lamps, so it took about three weeks from when I first emailed and when I received the lamps. (I was pleasantly surprised they would ship them to me without spending the 8,000.00 shipping minimum) They shipped them to two separate addresses and they did research on the cheapest way to ship them. I really apprecieatd that. Once they shipped it only took about 2 days to get to my mom and 4 days to get to me. I worked with Tena from the Thornton Colorado store.

    I WILL NEVER EVER AGAIN purchase furniture from American Furniture Warehouse, as long as I live! I…read morepurchased a sofa, loveseat, electric recliner, coffee table and 2 end tables from the store in Thornton on May 12, 2026. It was all delivered on May 15th. I found a hole in one of the cushions of the sofa and they came out on the 17th and replaced the cushion. On May 30th I found a second hole in one of the other sofa cushions. I called and informed them that I wanted to return the sofa and loveseat at that point. Since then I have found a 3rd hole, though I digress. I ordered a new different sofa and loveseat that was a special order and would not arrive until July 15-18. I have called and talked to no less than 12 "customer service" people, all the while being told that "it would be another week". Today I called and was told that now it would be "another few weeks". By now I am livid! "Nikki" said she would call the manufacturer and call me back. She of course did not call me back. I called again and was told I could not be transferred to "Nikki",and spoke to "Chelsea". She informed me that yes, it would be another few weeks. I asked her if I could speak to a manager and she informed me that she and everyone there IS a MANAGER. I said that there HAS to be someone above her, she said "no, I report to no one". I informed her that now I am going to and find furniture SOME PLACE ELSE, and that I will then call and have AFW come and pick up this DEFECTIVE AND CRAPPY furniture and get a refund. She said "you can do that if you like". Honestly, this is NO WAY to treat customers! I have gotten furniture from AFW in the past and have never been treated like this. Trust me, DO NOT GWT FURNITURE FROM THIS COMPANY!! The value for the money you spend is simply CRAP! And apparently they do not care.

    Floor & Decor

    Floor & Decor

    4.1
    (40 reviews)

    I was very concerned over matching my tile, as we redo the shower floor in our master bath. Heidi…read morethe designer, was wonderful and knew just what to show us. She knew how to make a difficult decision, easier. She listened to our concerns and was very knowledgeable. Thank you Heidi for your expertise. Everyone was exceptionally nice at this store. They constantly offered to help in any way possible. It didn't go unnoticed. C

    We purchased kitchen floor and backsplash tile from this place for our kitchen...but when I went to…read morereturn the sample tiles the cashier would not refund our money as they had said they would. They would only make a refund with receipts which seems reasonable enough....but I did not have receipts because it's been a 2 month process (water damage recovery project) so I asked if he could work with me...I asked of he could tell they were their tiles from their store and he said yes. He would not work with me or call on a manager to help however. If he knew the tiles did in fact come from this store why wouldn't he take the extra step to work with me? It was about 8 tiles. Couldn't be bothered to ask a manager if they could work with me given that we had obviously bought a sizable tile order from them and given that the tiles obviously came from their store. He saved his employer $25 but lost a customer. I had driven quite a ways to get there. Not really customer service oriented. We did like the tiles we got from them however.

    Carpet Mill Outlet Stores - Thornton - homedecor - Updated August 2026

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