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    Carpet Mill Outlet Stores - Thornton

    3.1 (19 reviews)
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    6 years ago

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    2 years ago

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    12 years ago

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    5 years ago

    Daniel. R Great customer service the whole process was quick and easy, really affordable prices and very professional installers

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    6 years ago

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    10 years ago

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    9 years ago

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    9 years ago

    Customer Service was great they were the sweetest people and courteous to the people who came out!!

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    13 years ago

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    Ask the Community - Carpet Mill Outlet Stores - Thornton

    Review Highlights - Carpet Mill Outlet Stores - Thornton

    “I had needed new carpet for a very long time so when I was at the Denver Garden and Home Show, I stopped at the Carpet Mill booth.”

    Mentioned in 2 reviews

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    Hobby Lobby - Look-- here's the item FOR SALE Magdalena says she can't take back because they don't sell them anymore.

    Hobby Lobby

    (14 reviews)

    This was maybe one of the worst experiences in retail I've ever had. The one-star review is…read morespecifically because of an employee named Magdalena. I came in today to exchange some items I had bought for my wife's birthday. Because I lost the receipt, I had to take 60% in credit of the sales price. No problem-- it's not their fault I lost the receipt, it's mine. But what was so glaringly one-star worthy was how painful the entire exchange was because of Magdalena's demeanor. From the sighing, to the glaring-- not only was she not friendly, she was rude! Consider saying please or thank you if you work in retail. Or if you're that unhappy working there: quit! I can't believe this is a Christian-owned business. It's quite baffling! Furthermore, they told me they couldn't take an item back because they didn't sell it anymore (meaning: it wasn't populating on their iPad). Instead of doing some due diligence or giving a consumer the benefit of the doubt, they'd made their decision: we're not taking this back! I literally had to walk all the way to the back of the store and grab the item which they still sell (pic attached) in order for them to even consider they were wrong. Oops! No "sorry about that", no "oh you're right, our fault!" Just a dull look on her face obviously disgruntled because I'm making her do "extra work." Really-- either be happy at your job OR just quit. Don't suffer others because of your lack of happiness. I had $5 left on my gift card which I gave to the customer behind me because I'm never coming back here again, I'll go out my way to go to Michael's. Awful job, Hobby Lobby.

    I came here to buy black paint, matte liquid topcoat, (I painted a layer using bleach on just the…read moretop, so the topcoat was used to preserve it) as well as cute gold knobs, to help makeover this coffee table, (in the attached picture) and I love how it turned out! All my supplies worked great.

    Living Spaces - Couch in my home

    Living Spaces

    (103 reviews)

    This review is about the play area only…read more I'd heard that Living Spaces had a fabulous play area so I took my 3 year old over to check it out. Because I'd also heard that they get quite busy and that there can be a long wait to play, so we went over at 10 am (when they open) on a Tuesday. It paid off as we were the only ones there for about 10 minutes. So, the play area is pretty great- my son played independently for about an hour. Things to know: You have to fill out a waiver for each kid each time before they can play. Online forms are coming at some point. Word on the street is that weekends are so busy and crazy that they should be avoided. Parents are required to stay in the play area with kids 3 and under but are required to leave kids 4 and over with the attendants. They have an interesting looking cafe right outside the play area but it wasn't open while we were there.

    I've had trouble from the get go. Told to call this warranty…read morecompany they told me it still under the original warranty. Round and round we went. Finally someone came out. Looked at my chair said yep, there's a problem and we'll order parts. Then I get an email not a call, pretty sad, saying it was a non warrantable issue. The next conversation was even MORE UNBELIEVABLE! Went something like just continue using it until it completely breaks! WHAT!?!? Ok well tonight I go to get up and it won't go "down" or whatever the opposite of recline is. It won't go. I'm now smelling burning wiring. Yes I know what that smells like. I am still stuck. My wife unplugged it. I had to climb out of it on the side. Doing this I hurt my back now. I just had a hip replaced a little over two months ago. I tipped it up. Sure enough burned wires. That's cute! What a piece of junk! NOW WHAT ARE WE GOING TO DO? More jerkin me around? I think not! I am demanding a Living Spaces top level manager call me ASAP with a resolution in hand. That isn't the end of this story. When we bought the two chairs we bought couch or a loveseat or whatever you want to call it. It's two pieces. One half was back ordered. It took about four months to get it. Multiple visits to the store and calls etc. it finally arrived. It does not match at all! Color is off. Cushions don't line up. This was a horrible waste of $5000 of my money! And there is absolutely no customer service or support to be seen. Now I have an inoperable chair that the seat cushion is still sagging, an injured back, and almost a fire inside my home. Let that sit in the picture your mind can surely see. An old man trapped in a chair he can't get out of that is also on fire. You think I'm mad? You're darn right! And yall need to make this whole mess right. Don't email me. Don't text me. Call me. A very upset, disappointed, mad former customer.

    American Furniture Warehouse

    American Furniture Warehouse

    (584 reviews)

    $$

    I was visiting my uncles apartment in Phoenix in January and saw some bedside lamps I really liked…read more I found out they were sold at AFW, so when I got back home to Oregon I decided to reach out to see if they would be willing to ship some of the lamps to me. My mom also wanted the lamps, so it took about three weeks from when I first emailed and when I received the lamps. (I was pleasantly surprised they would ship them to me without spending the 8,000.00 shipping minimum) They shipped them to two separate addresses and they did research on the cheapest way to ship them. I really apprecieatd that. Once they shipped it only took about 2 days to get to my mom and 4 days to get to me. I worked with Tena from the Thornton Colorado store.

    I WILL NEVER EVER AGAIN purchase furniture from American Furniture Warehouse, as long as I live! I…read morepurchased a sofa, loveseat, electric recliner, coffee table and 2 end tables from the store in Thornton on May 12, 2026. It was all delivered on May 15th. I found a hole in one of the cushions of the sofa and they came out on the 17th and replaced the cushion. On May 30th I found a second hole in one of the other sofa cushions. I called and informed them that I wanted to return the sofa and loveseat at that point. Since then I have found a 3rd hole, though I digress. I ordered a new different sofa and loveseat that was a special order and would not arrive until July 15-18. I have called and talked to no less than 12 "customer service" people, all the while being told that "it would be another week". Today I called and was told that now it would be "another few weeks". By now I am livid! "Nikki" said she would call the manufacturer and call me back. She of course did not call me back. I called again and was told I could not be transferred to "Nikki",and spoke to "Chelsea". She informed me that yes, it would be another few weeks. I asked her if I could speak to a manager and she informed me that she and everyone there IS a MANAGER. I said that there HAS to be someone above her, she said "no, I report to no one". I informed her that now I am going to and find furniture SOME PLACE ELSE, and that I will then call and have AFW come and pick up this DEFECTIVE AND CRAPPY furniture and get a refund. She said "you can do that if you like". Honestly, this is NO WAY to treat customers! I have gotten furniture from AFW in the past and have never been treated like this. Trust me, DO NOT GWT FURNITURE FROM THIS COMPANY!! The value for the money you spend is simply CRAP! And apparently they do not care.

    Floor & Decor

    Floor & Decor

    (40 reviews)

    I was very concerned over matching my tile, as we redo the shower floor in our master bath. Heidi…read morethe designer, was wonderful and knew just what to show us. She knew how to make a difficult decision, easier. She listened to our concerns and was very knowledgeable. Thank you Heidi for your expertise. Everyone was exceptionally nice at this store. They constantly offered to help in any way possible. It didn't go unnoticed. C

    We purchased kitchen floor and backsplash tile from this place for our kitchen...but when I went to…read morereturn the sample tiles the cashier would not refund our money as they had said they would. They would only make a refund with receipts which seems reasonable enough....but I did not have receipts because it's been a 2 month process (water damage recovery project) so I asked if he could work with me...I asked of he could tell they were their tiles from their store and he said yes. He would not work with me or call on a manager to help however. If he knew the tiles did in fact come from this store why wouldn't he take the extra step to work with me? It was about 8 tiles. Couldn't be bothered to ask a manager if they could work with me given that we had obviously bought a sizable tile order from them and given that the tiles obviously came from their store. He saved his employer $25 but lost a customer. I had driven quite a ways to get there. Not really customer service oriented. We did like the tiles we got from them however.

    Carpet Mill Outlet Stores - Thornton - homedecor - Updated October 2026

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