I was very concerned over matching my tile, as we redo the shower floor in our master bath. Heidi the designer, was wonderful and knew just what to show us. She knew how to make a difficult decision, easier. She listened to our concerns and was very knowledgeable. Thank you Heidi for your expertise. Everyone was exceptionally nice at this store. They constantly offered to help in any way possible. It didn't go unnoticed. C read more

We purchased kitchen floor and backsplash tile from this place for our kitchen...but when I went to return the sample tiles the cashier would not refund our money as they had said they would. They would only make a refund with receipts which seems reasonable enough....but I did not have receipts because it's been a 2 month process (water damage recovery project) so I asked if he could work with me...I asked of he could tell they were their tiles from their store and he said yes. He would not work with me or call on a manager to help however. If he knew the tiles did in fact come from this store why wouldn't he take the extra step to work with me? It was about 8 tiles. Couldn't be bothered to ask a manager if they could work with me given that we had obviously bought a sizable tile order from them and given that the tiles obviously came from their store. He saved his employer $25 but lost a customer. I had driven quite a ways to get there. Not really customer service oriented. We did like the tiles we got from them however. read more

Massive warehouse is massive! The place had all sort of great ideas and samples to finally improve our lower levels of The Mausoleum with proper, clean tile and stone. Probably far bigger than many other places we went. Kiri (I believe her name was) assisted us on the proper choices to make, and had offered many samples of grout to even take home to compare to the project. Mad props to her, give her a raise. read more

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I ordered vynyl planks from floor decor. They have a wide variety of vynyl planks. They also have titles, laminates and wood floors. They offer free design consultations. So if you need ideas or if you are not sure of what you want go for it. The staff was very friendly. However, we got some conflicting information about underlayment. At the end, I found the answer to my questions in the installation instructions on the box. read more

I'd like to give a huge shout out to Linsey in Design Services. She was patient, kind, knowledgeable, and genuinely seemed to care about my bathroom project. I had changed my mind on an order, and she made it easy to find and order a replacement. She took the time and effort that I needed to feel confident in our tile choices. Me and my husband had a great experience. Floor & Decor was so much better than Home Depot. Awesome customer service. read more

Robert was awesome! He was so helpful and friendly. Very smooth purchase. Love the store.

In a world where it seems like nobody wants to help you, Lindsay stepped up today and came to the rescue. She found our supplies and personally walked us to the loading department to make sure they'd take care of us right away. Thank you, Lindsay! read more

Always a pleasure to visit this location. Such kind helpful employees. Jesus, Vince, Ryley, & Rose has helped us I. Many ways. Great selection and awesome prices. I Love floor and decor !! read more

Floor & Decor - Home Decor Near Me - Thornton, Colorado

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We worked with one of the designers, Heidi Warner, at this location and she helped us choose tile to create the spa experience we were looking for in our master bathoom remodel. She did a great job listening to our ideas and putting tile combinations together. We would highly recommend working with Heidi. read more

Floor & Decor - Master bathroom remodel. - Home Decor Near Me - Thornton, Colorado

Absolutely the best tile shopping experience in my life. Lois our personal designer and store employee was such a great help every step of the way. She guided us through the store and steered us towards our ultimate tile purchases without pressure. We bought bathroom floor tile, shower wall tile, shower floor tile, stacked stone for a jetted tub and backsplash. They had all our selections in stock. A Gentlemen employee helped load our tile on carts. No waiting to check out and they helped load our tile in cat. It was totally worth the hour drive from our house. We are long time customers of Floor and Decor but felt like kings and queens shopping today. Great customer service! read more

I have to say this was an amazing experience today. We were greeted right as we walked in the door by Lois Strope. She offered her assistance to make our experience even better and since we didn't know our way around we accepted. She took the time to walk us all through the store picking out floor tile, shower tile, backsplash etc.. She then helped up load the carts, check out and even load the vehicle. It was the type of service you always dream about but never actually receive. I want to thank her and all the other employees that helped along the way. I will be back. read more

We were helped by an associate by the name of Steve who was absolutely wonderful. Knowledgeable about the product and gave us a number of useful points and perspectives regarding types of floors for our remodel. He was a great salesman and knew how to market his product ;) but he also had our interests at heart and wanted to sell us a product that would work for our situation. He was able to answer all of our questions, he helped us with pricing each of our ideas for floors, and was just awesome overall. Hopefully we can have Steve as our associate again! He made our experience here enjoyable and informative! Thank you, Steve! read more

Went into floor and decor on grand Street bought eight boxes of ledger stone unsealed obviously cause they never sell them sealed. Had to come back the next day for three more boxes to finish the project and after I put the ledger stone up I noticed that the boxes they sold me were sealed. I called the store they verified that all the SKUs and boxes were the exact same and that maybe a customer might have returned the sealed products. Now I have a fireplace that is two completely different tones an unhappy customer and a store that is unwilling to do anything to remedy the situation. I've been a contractor for 20+ years and I spent most of my business with Home Depot.I admit Home Depot has had some issues in the past but they have always taken care of me and the customer no matter what. Being that floor and decor realizes they sold me a sealed product and is unwilling to do anything I admit Home Depot has had some issues in the past but they have always taken care of me and the customer no matter what. Being that floor and decor realizes they sold me a sealed product and is unwilling to do anything I will never shop with floor and decor again and I encourage anyone who reads this to do the same. Home Depot has better prices better products and they definitely treat their pros and customers a lot better. read more

Floor & Decor - The top part is sealed an bottom is natural. They returned product that was sealed by the customer and resold it as natural stone. - Home Decor Near Me - Thornton, Colorado

I liked the store, they have a very large selection. Seems like good products. The staff were courteous and helpful. This store would be a great choice if you plan to install flooring yourself. They have one company they recommend for installation and they suck. They were supposed to come out to measure at 10 am. At 10:30 I call them. 'Oh,sorry the guy is on another job an hour away he can't get to you". Gee thanks for not letting me know! They tell me they can get someone out at 2 pm. That woman called "my car broke down. I can come out at 5 pm, I'll definitely be there at 5". Never showed, no call. They never called me to apologize for wasting my entire day! Needless to say I won't call them and kiss their butt to take my $$$. read more

Appreciate the young feller name Dominick . He greeted me right as I walked in the door and stayed with me until I checked out . Helped me chose the correct material Very knowledgeable young kid. Appreciate it Dominick read more

While shopping for a tiling project, I was met with employees who didn't know what I was talking about or help me find what I needed for my project. Really frustrating. read more

Review update... Floor & Decor generally doesn't stock the tiles I'm interested in - they must be ordered, incurring freight charges. I'm not sure if that's a local or national shortcoming. I think local, but it's a widespread finding. In any event, this local store resolved an order problem quickly and painlessly, when the national customer service gave me wrong information and a very negative experience over the same issue. So, Thornton has poor inventory on hand, for my taste (typical, nationally), but their local customer support is fine. read more

Eric in flooring saved us time, money and aggravation with the kitchen tiling job we were undertaking!! What a people person and more importantly KNOWLEDGEABLE!! We will be back!! read more

A hearty shout-out to Lois in the Design Center at the Thornton Floor & Decor for her exceptional customer service and design knowledge. We relied on Lois to help us design three bathrooms and a kitchen wet-bar area. Her educational, professional and personal background make her a tremendous resource. We greatly appreciate that F&D doesn't charge for their design services, while at the same time ensuring that skilled and accomplished designers are on staff, who are not paid on commission. We also had the delight of working with Wyatt, an associate there, who helped us find a critical piece of installation material that saved our project schedule. Thanks to both Lois and Wyatt ! You guys are great! read more

I would give a ZERO if possible. I bought 2 grout pens that were supposed to be buff color, it came out sandstone red. I took them back and they refused to return the open one even though it was the wrong color. I spoke to the manager and he basically said too bad you opened it, even after I showed him the color mismatch. Keep your $6 Floor & Decor, know that I will encourage everyone I know to shop elsewhere. Pitiful customer service. read more

Our experience with Floor and Decor has been outstanding. Jim and Jenna have offered their advice to us on numerous occasions regarding our shower project. We worked with Stephany with the design center to assist us in picking our tile. She was patient and knowledgeable. Roxanne helped us with our checkout and was friendly and funny. We will continue to use this location for any of our tile and flooring needs. read more

Julea Greenberg was amazing! We came in wanting a clearance product we saw on the store's website but there wasn't enough product left to cover our sqaure footage we needed. Julea took the time to find out our goals and found us an even better option than the product we came in for! She was so helpful and knowledgeable! We live down in Arvada but would come back to the Thorton store just because we had such a great experience with her! read more

Thank you Heidi Warner in the design center for helping us pick out tile, grout and so much more for our 2 bathrooms and kitchen. Heidi was exceptional in provided excellent services and suggestion in helping with designing our new looks. Additionally, various other employees from cashiers to other floor staff were helpful and made our experience pleasant. Can't wait for our projects to be completed. Thank you everyone! read more

I was in the store today looking for some help on a project. Eric was so knowledgeable and helpful. He knew exactly how to help me and I now feel confident that I can complete my project successfully. Thanks Eric!!!! read more

I visited the Thornton store and Kale helped me. He was so friendly and helpful! He knew the inventory and answered all of my questions. He was very patient and he loaded everything up on a cart so I didn't have to lift thing. His estimate of how much tile I needed was spot on! Great selection, great employees, great store!! read more

Just finished looking for flooring at Floor and Décor in Thornton, Colorado. Karen the employee who assisted us was very knowledgeable and helpful. She made it a lot easier for us to understand what we needed to do. I would definitely shop at the store again and appreciate their help. read more

Lois was AMAZING to work with! She could tell I was in dire need of help and she came up to me and asked if I needed anything, then spent the next hour or more with me making sure I got all the right products and even advised me on design. She suggested I got caulk to go with my grout and tile (I had no idea I needed caulk) and even matched the colors. I can not say enough great things about Lois and the other staff members at the Thornton store! And although it is the closest store to me, I would still drive out of my way to go back there. HIGHLY RECOMMEND! read more

Tamara H. was very helpful when we walked in one day, no appointment, never having been there before! In minimal time, she was able to navigate their huge selection and helped us with decisions we had to make. Her eye for color and design was just what we needed. She was very informative about the store policies making us feel confident in our purchases. She also responded via email when we had a question the next week. read more

My husband and I went to Floor and Decor to get help with matching a color and the size of the wood for a new hardwood floor. The man in the hardwood department wouldn't even give us the time of day. Told us to look for it ourselves. Terrible service! read more

Helpful staff, extensive selection, excellent prices, and exemplary customer service. We are remodeling our home and our contractor has told us if we find what we want at Floor & Decor, he can't beat the prices. The projects we've done have turned out well with assistance and advice from the staff and our fine contractor. We try to plan carefully for our installations, but when we've had material left over we've been able to return it. So glad they have a store near us so we can continue to improve our home. read more

When working on a recent project, I ran into employee Eric. He was so helpful and knowledgeable of the materials I would need. He was super friendly too. He also gave great advice on how to finish up my project smoothly. Look for Eric when shopping next time for some great help!! read more

I had an awesome experience at this store, found a good deal on some tile, but more importantly I found a helpful associate who was knowledgeable enough to answer any and every tough question I could throw at him. Wyatt went above and beyond in his service to help my son and I tackle a tile job with confidence. He had been an installer for years and didn't have a problem telling us the difference in mortar and the psi for each off the cuff, how to best tackle problem spots and all with a pleasant and courteous attitude. I live in Evergreen, Colorado, It was a bit of a trip to go to Thornton to look at a deal on some tile, worth it to find a guy like Wyatt to help. Might be my go to place for tile now, worth the extra 30 min drive. read more

Crystal at Floor and Decor was very helpful and we highly recommend her if you are seeking advice and design guidance for your bathroom. She directed us to tiles etc. and spent several hours with us. She explained how to DIY and when she wasn't sure directed us to a plumbing expert. Although we were walk ins, we recommend making an appointment. She took time and understood our needs. Thank you Crystal!! read more

I would like to give a huge thank you to Wyatt for his help today. He went above and beyond consulting with me today about a tile issue that I ran into. It is unusual to find someone that will provide good service these days, and he went above and beyond providing exemplary service. Jimbo also helped out with excellent customer service as well. There was a 3rd guy (wished I had gotten his name) that also directed me to the correct tile. Love this place and they have great people that work there! read more

It's worth the drive to escape the incompetence of these people. You would expect the employees hired by floor and decor to actually be a help to the costumers. Not the Thornton location as a matter of fact the employees here would rather drive you away with no explanation as to why they cannot help you. Regardless I'll be shopping at the Denver location from here on out. read more

We are building a house and really needed some help figuring out what kind of tile to get for a couple of different applications - fireplace and kitchen. Stephanie L was SO helpful during the entire time that we were there. She gave us a lot of good initial info and then left us to walk around and compare. Then she got back with us to answer more specific questions and helped us get all of the extras needed so that we will be able to have our contractors complete the job. She is a really great representative of your company and we really were impressed by her outstanding customer service! Thank you Stephanie! read more

As a contractor doing a lot of work in the Erie/Louisville/Lafayette areas, this location is a god send. The staff is relaxed and personable. Glad to know this location is here. read more

I want to commend the service provided by Jake Paradise at the Thornton store. He handled a special order for us requiring a search of all the Floor & Décor stores nationwide, contacting the one that had inventory, followed up with emails to keep on top of the order, and, when there was a problem at the other end, stayed on it to insure that we would receive the material when we had to have in order to maintain our installation schedule. A step above good customer service. read more

The worst customer service I've encountered in a long time. I have been in the store twice and I should have learned from my first experience. While they have a very large selection of tile, if you actually want to buy some, be prepared to stand in line. Today's experience definitely decided for me to never go back. We were second in line on a rapidly growing check-out line. Not sure what the problem was with the customer ahead of me, but it seemed that we would be waiting for some time. I heard a page for additional support at checkout and two employees showed up one of whom I believe was the manager. Of course, neither approached one of the open registers to assist the one cashier and the customers waiting to check out. They just wandered off. We were so frustrated by the experience, that we just put our purchase down and walked out. read more

Veronica was so helpful in getting tile picked out as well accessories for our bathroom. She was knowledgeable about the products. We are very satisfied. read more