This Ace Hardware is pretty easy to miss because it's tucked away in a shopping center in an area where Pecos is about to turn into somewhere you shouldn't be walking alone at night, but it's a nice little neighborhood store. I've lived in this general neighborhood for almost 4 years now and just noticed it. Walking in, you'll feel like you just stepped into 1982. It looks just like it did back then, and I love it! Probably most suburban dwellers would hate this place because it's not up to Home Depot standards, but I love it because it has character. Despite it's dated and well worn appearance, you'll also notice that it has a great selection of stuff, and the employees are very helpful and eager to help you. In fact, while I was in there a teen was in handcuffs and they were trying to help him find a key or some sort of tool to help them get them off (that was the highlight of my day!). I immediately found everything I was looking for thanks to the help of a couple of employees, and was in and out of there in the time it would take me to find someone to help me find what I needed at Home Depot. read more

I've been going to this Ace Hardware for 30 years and I've never met such a cold person at the register in my life. She tall heavy set with black hair and glasses so unfriendly. That's not the Ace Hardware I know, you don't want to even come back. read more

If you don't want to find what you need, or just have time to waste on a project, or perhaps you enjoy staring at empty shelves and pegs then this is place for you. Do not expect a bit of help from anyone here. Only thing you can get from the employees is indignation that you bothered them. Store manager included. Too busy talking to his pals to even try to offer help. Shame really since it's pretty close to home, but I will drive to the location on Sheridan and 72nd or heck might as well go to Lowes and find what you need at half the price. read more

Could not get service to mix paint on a Sunday. Was told to wait while other customers were helped. Update: paint was not a match to the color that I asked for. read more

I wish this Ace Hardware store was like the others. They have all of your necessities but lack on yard decor and the cute stuff other stores have. It's a bit pricey but when you need something ASAP this is the spot! read more

My 7 year grandson had crossed legs and needed a clean friendly place to use the bathroom. To say the least - not friendly, not corporative, actually answered me rudely and have a nice day!! Rudely! Told me it is family owned! "I cant complain" to another customer as I am walking away! So corporate is NOT going to care? Don't go here there is a friendly one 2 miles away. read more

Perl-Mack Ace Hardware - Hardware Stores Near Me - Denver, Colorado

Very disappointing trying to support the local business when the older male employee, possible owner of the store, carries a very rude demeanor. Every time we shop in this store he is never pleasant with any of the clientele, maybe the older white gentleman shouldn't be in a predominantly Hispanic neighborhood if he suspects every Hispanic of being a shady crook. The final straw today. Really..... the 80 yr old woman that was just asking to exchange a furnace filter for the correct size is trying to cheat you or your store. I think not!! I will go out of my way to support a different Ace hardware from here on out and suggest you all do the same. read more

I had a wonderful experience with Ryan yesterday as he was knowledgeable, friendly, patient and creative! After explaining my dilemma that required quite a bit of creativity as well as patience he got right down to it and together we came up with a brilliant solution. The rest of the staff at this store were very friendly and I would highly recommend a visit! read more

It's a little dirty but it is a hardware store what do you expect service is always good and knowledgeable and friendly descent people I shop there all the time! read more

I don't know if he's the owner, or manager, or just a smart guy that works there, but whoever works behind the service counter is the most knowledgeable and helpful person I've ever met at a hardware store. 5/5 for him. Greatest guy in the world, and I keep going there just for him. Literally everyone else that works there is dumb as a bag of nails, and they need to ask the other guy where the nails are kept. read more

The worse customer service that I've ever experienced. The manager, Nathan, was completely disrespectful and rude. I've never had anyone treat me this way. It's sad that he represents this big company, which is now making me from going to any Ace Hardware in the future. read more

If you're looking for a place that is very disrespectful, unprofessional and flushes customer service down the toilet, you've found the right place. This store is very close to my house and was my first stopping place whenever I needed something for my home or garden improvements. Never again! read more

Had the worst experience as a customer and can't believe believe this business is still open! As I went into the store I was approached by someone at the door tell him leave the aisle my project needs were at I know sooner got to the aisle and was asked if I needed help by two different people. I finally told both of these people no. And then was approached by another person that work there asking if I needed help. at this time I'm kind of irritated and tell him I don't need to be babysitting I'm just looking around for what I need . I was told the after I stop being a dick the person would be back to help me. I was overwhelmed with such language and customer service I started to get the things I needed and was approached by two more men telling me that they were there to help me. again I explained I don't need help that they need to talk to their employee about the way he had talk to me calling me such names. they told me to get out of there store but there were other hardware stores around read more