Store will not honor warranty on power equipment Purchased Kobalt lawn mower with 3 year warranty that stopped working after 5 months. Went to Lowes to replace and was told new model would be $ 120 more. read more

Recently, we purchased a fireplace from Lowe's and opted for home delivery. Unfortunately, the experience was frustrating from the start. On delivery day, one of the boxes was missing. We immediately called the store, and the employee we spoke with told us the box hadn't arrived yet and that nothing could be done until it was in their possession. The next day, we called again for an update--only to be told by a different employee that the missing box had actually arrived at the store the afternoon of our delivery, before our initial call. No one contacted us to provide an update, and the lack of communication was disappointing. On top of that, the first employee we spoke with came across as dismissive and uninterested in helping resolve the issue. Overall, this was a poor customer service experience. Until this store improves its communication and takes more responsibility for delivery issues, I would not recommend making large purchases here. read more

Warning about appliance orders and refunds at Lowe's I want to share my experience so others don't end up in the same situation. I ordered a Bosch dishwasher at the end of February with a delivery scheduled almost 3 weeks later. On the day of delivery, I was told the unit was damaged and could not be delivered. The next available delivery date was pushed out nearly 5 weeks total. I canceled the order in-store on March 12 and was given a receipt -- but NOT a standard refund receipt. I questioned this multiple times (on three separate visits), and each time I was told this is "how refunds are handled" for appliances purchased with a Lowe's credit card. So I am now stuck:* No product delivered* No refund issued* Payment due approaching on my credit card This clearly shows a breakdown in Lowe's refund process, especially when financing is involved. Buyers beware:If something goes wrong with your appliance order, the refund process may not be straightforward -- and you may be left chasing your own money while facing billing deadlines. Very disappointing experience. read more

Staff is rude and unhelpful. Doesn't stock many items. I'll be doing my shopping elsewhere from now on.

The District manager and store manager should be ashamed. These are pictures from October 2024-April 2025 disgusting. If the Managers are not keeping the bathrooms clean they should be fired! . Culture change is drastically needed. read more

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DO NOT buy your appliances here. Lowe's will SCAM you. Bought a dishwasher. Delivered damaged two times. Numerous calls later. Even have an email that a refund was issued. Refund was never issued, and LOWES is now lying and making up stories saying item not reported in time well if it wasn't reported in time then why do I have correspondence saying they will resolve and issue a refund? LIARS. SCAMMERS. Refused to resolve even though I have proof and they created false entries in their system to get out of issuing refund. read more

Shopped at the Lowes in St Augustine, Fl. WARNING, they have placed a scanner just above where you bag the items you are buying in the self check out. If you use the hand scanner the second scanner will charge you a senond time. I bought several door locks it added two extra locks to my bill. Confronted the clerk, that person thought a lot of people were paying for some items more than once and not knowing that was happening. I am disappointed in Lowes, I will never go to a lowes agian. read more

Ordered an appliance and paid by cc and delivery has been canceled and rescheduled 3x cause they dont have the item and cannot tell me when it will be here. I keep getting delivery dates but they keep getting canceled. The guy Scott in the appliance dep is totally rude on the phone. He called and had no idea that i talked to someone else the day before and pretty much hung up before i could say much. He needs a new job not in customer svc. If its not here next week I will cancel the order. They are selling things they dont really have available... Obviously! read more

worst customer service the delivery team broke and item in my home and Lowe's could care less read more

Defective Product My name is Randy L. I purchased an Amana Top Loader He, Model NT4519JW, from store #3238 in St Augustine, Fl 32086 on March 28, 2024. It is now July 18, 2025, and my machine has stopped working. I did not purchase an extended warranty because I had just bought the machine. Here it is barely 4 months passed the 1-year, and the defective machine has stopped working. I checked all the usual reasons and found a few things that caused me concern. First when I checked the back panel, I found only half of the screws holding it were missing. When I went to retrieve the Service Manual which was supposed to be inside the unit's cabinet it was missing. This leads me to believe that the machine had been opened before my purchase. When I went to the store to get help, I was confronted with a Dep Manager, Mr. Mohammed, who first asked about an extended warranty. I asked to speak to the store manager and was told "she was not there". He reluctantly went to talk to someone who was sitting and talking to another associate. The individual never introduced as the assistant manager did not give me his name. Once again, he asked about the extended warranty. One again I explained the situation on why I did have one. He stated that without an extension there is nothing that can be done. When I asked for a repair service he stated, "he cannot do that either as to Policy". This playing the "Policy "card is not an example of customer service. When I asked for the District Manager he refused and offered the Customer Service number. The product failed less than 4 months from the date of purchase, 28 Mar 2024. This is an unusual situation and the standard "get out of jail free card, company policy card" should be tempered by customer service. You sold me a product that you convinced was a highly reliable product. However, this is not the case. To be responsible for a bad product should be a priority. Having worked in retail and customer service for over 35 years, I know how important it is to take care of the customer. To achieve a positive attitude sometimes means to do the right thing. I am 75 years old and do not have the resources to repair or replace this defective product. My wife and I are having to deal with her Lung Cancer which has put an enormous strain on our finances. Now I have the added financial strain of having to go to a laundromat. Because you sold me that this was a reliable product and I expected it to last longer than a year. The right thing to do is to repair or preferably replace the product. read more

This Lowe's is staffed with great people who know there stuff. It's nice to not have to wait around until someone gind someone that can help you. read more

Whole house Window replacement price was very good, but sales didn't give good advice about options that affected my view. And installation was extremely slow and left unfinished for weeks. They had subcontractor issues, and we were not happy with the overall effort and lack of Lowes ability to rectify and co-ordinate the completion. read more

I've been to this lowes a few times and i gotta say it's one of the better Lowes locations. Every time I'm here it's always super organized and clean and the bathrooms are always in good condition. Whoever the janitor is give him or her a raise. The employees are helpful and knowledgeable as well. read more

Biggest cluster nightmare for flooring purchase I've EVER experienced!!! I will expand later. But they deserve a ZERO based on the massive inconvenience and loss of thousands of dollars. The ASM Tom is worthless so is Matthew and quite frankly so is Nick in the Pro Desk area. The entire flooring department is messed up! Terrible follow up after screw up after screw up! Corporate will be getting an earful from me. read more

As another customer stated, this should be a negative five! Ordered a toilet and paid for installation, after Rescheduling 4 times, they canceled altogether! Never once received a phone call! Horrible experience! Here I come Home Depot! read more

I wish I could leave a negative 5 stars. Ordered a custom front door 2/14. it is now 6/13 and still no door. TWO wrong doors have come in. I just want a refund at this point and nobody seems to care. Huge hassle. read more

Unless you can make your purchase and leave with it I would not bother with any of their installation services. A very bad joke for the consumer. Waiting over a year for screen doors for my Jeld-wen impact doors that work. Their installer made a mess of it not just with the door but also the windows. The fellow who took the order did not double check to know that Pella doesn't make impact sliders. After years of writing orders you would think he should know the ins and outs of the products he is selling. The Jeld-wen people are not cooperative either. A cluster F. Whatever you do don't deal with them. I had the same issue with a $2800 stove being installed as well. Thank goodness I bought a service contract from the manufacturer. read more

Pinch Me! The new Lowe's is finally open! Thank you Lowe's for opening a store in Saint Augustine! We no longer have to drive 25 miles to get to a store! Woot! As with any Lowe's, they have all your needs and if they don't, you can see if you can order it. This is a new store, so it is very well stocked and the staff is super friendly. We are still buying things for our new home and they are very eager to help. But other than a few minor things, we did not need to purchase anything big there yet since we had been going to a Jacksonville location. Right now the parking is packed during the day for the most part, which means the store is busy. If you need something or want to take a look around then I suggest going in the evening right now. For those of you that did not monitor the building of the store like I did and do not know where it is located...it is right off Hwy 1. It is near Carrabba's and across the street from Barnes & Noble. There is a little pond in front along the road. As with any Lowe's...they give a uniformed discount! read more

I purchased a washing machine a few months ago and a ride on lawnmower just the other day. Both times I ended up at the customer service counter in the front. Everyone is always very nice and knowledgeable. It's crazy how it's so hard to find customer service at the customer service desk sometimes. I don't remember who I dealt with for the washer but Stacey was awesome help with the riding mower. There was an issue with my transaction and it took a while but she was still extremely nice and very patient. read more

Lowe's Home Improvement - Absolutely love this craftsman T210 mower. It's a Lowe's exclusive and by far the best value in riding mowers - A red Craftsman T210 riding lawn mower is positioned inside a U-Haul trailer, which is parked in an outdoor lot. The trailer has a metal frame with a mesh back panel and is labeled with U-Haul branding and a slogan. The background features trees, a building, and a partly cloudy sky, indicating a sunny day. - Hardware Stores Near Me - St Augustine, Florida

If I could leave negative 5 stars I would. The purchase of a dishwasher has turned into an almost month long absolute nightmare. In 30-plus years of purchasing appliances I can truly say this has been the worst experience. Nothing was handled correctly after the first dishwasher I purchased died on the very first use. At least 12 phone calls, a visit to the store and several emails later I am still charged for things I was told would be refunded to me. Add credit card fraud to Lowe's list of unacceptable business practices. Avoid this place at all costs and either go to Home Depot or Setzers and get things completely correctly the first time, and without fraudulent credit card practices. read more

Never ever buy any appliances from this store. All they are good at is taking your money. I spent $4,000 on appliance , installation and haul away. The deli Ty guys dumped a microwave box in my living room and I cannot get the store to even answer the telephone. They disconnected me 3 times. How many hours does it take to get 2 appliances purchased and installed, let alone paying top dollar. Impossible. read more

brought the wrong washer.left the dryer. have no idea if or when the washer will be coming and I spoke to the warehouse. I'm in hold with the local Lowe's and they have picked up the phone and left it on the counter. I'm just listening to store sounds and people talking FOR EVER. read more

Well, in all my years on this earth, I honestly can't remember an employee, much less a supposed manager, being more rude and unprofessional as Rhonda at this location a couple hours ago. You could see in her body language as she walked up, this wasn't going to be good. Well, it wasn't. She didn't want to hear anything, she just wanted to rattle off, turn, and storm off as 4 adults stood there in disbelief. Luckily, Marc, another employee and hopefully a manager or soon will be, walked up moments after this all happened. He reiterated some of what Rhonda blasted us with BUT was calm, professional, and guess what???? HELPFUL! Imagine that Lowes! Marc got everything taken care of and even with a smile on his face. He apologized for our experience. As a side note, as we were checking out, we saw Ms Nasty Tude, vest off, and storming out of the store. We assume she was told to take the rest of the day off and hope she was merely having a very bad day. A day she unfortunately decided to take out on customers. BTW, I didn't catch her name but our cashier was also very nice much like Marc and much like the service we normally get at Lowes. Lastly, one in our group is also a contractor so nice work Rhonda. Luckily, Marc saved the day. read more

I called in asking for box sizes and after an hour of waiting on the phone to finally someone answering I asked her what box sizes were available and for her to give me the dimensions she then proceeded to tell me that the boxes were on the floor and that she didn't know. When I asked her if she was able to get that information for me she said no and then hanged up on me. read more

I went to get Ceiling fans for our new home. We went in on Saturday and they had 5 of the 6 in the style we wanted. Kevin checked and stated they had a truck coming in that evening. He promised if the fan came in, he would hold it for us. When we arrived this morning (7/23/2023), he had the fan sitting at his workstation waiting for us to come in and get it. read more

Lowe's is close and convenient, mostly has the stuff I need , purchased 3 bags of mulch 50 lbs bags, asked for help loading it into my car, cashier told me there was 1 guy in the back who was loading 100 bags, she didn't ask for any other assistance , I'm an old guy and the it would've been nice to get some help, oh well... read more

If your time is valuable don't deal with Lowe's. Ordered a washing machine in the store and it was delivered. It showed a motor fault code first time it ran. Called store and was referred to LG, ran thru test to verify with LG, they had me call local Lowe's to get a replacement. Manager at Lowe's told me they'd replace it next day and would call with delivery time. Next day started calling at 9am. Delivery department, no record, store-connected back to delivery person, referred back to store. Yes I had the name of first manager when quizzed on that. My call went to hold until I hung up and called back. Finally someone took control, told me they'd call delivery. Delivery rep called 1/2 hour later. Washer not coming until tomorrow. 3 hours to get an answer. Lowe's is a pretty complicated bureaucracy. However, great place to shop if you can walk out with your purchase in hand. read more

Lowe's Home Improvement - Hardware Stores Near Me - St Augustine, Florida

There's a New Lowe's in St. Augustine. Me, I'm truly a Home Depot Girl but I may have to switch my M.O. I came to Lowe's after Home Depot didn't have the roofing tar John sent me for. The sales representative helped me look at all My options. When I really couldn't decide, he even humored with me as I Face Time John for confirmation of the tar. This Lowe's is a little over 1 year old but it's immaculately Clean. There's a sign outside saying Hiring but the store is running over with staff. It's a beautiful place. I had to bring John back to shop in our new place. He was like a kid in a candy store. We'll definitely be back when we're home again. read more

Lowe's Home Improvement - Hardware Stores Near Me - St Augustine, Florida

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I was glad to see a Lowes in St. Augustine. Sad to say, they very seldom have all the supplies that I need. Whether it's electrical, plumbing, a piece of wood or whatever, I usually end up going to HD to finish my order. This has forced me to just start out at HD and not bother with these guys. Have also found the employees to not be knowledgeable of what they actually have. Before I switched back to HD, on 2 occasions I actually found the item that I was looking for and took it to the employee that said they didn't carry it. They do have good snickers bars at the check out line, that's about all I can commend them on. read more

Lowe's as a whole avoid . Me and my girlfriend Ordered a washer though their app. They scheduled 12 appointments for delivery and never showed up. Cancel the order. Went to the local store here in town. Reorder it there. They were supposed to contact us when it came in never contacted us. Went in to check on it. They sold it to someone else. They reorder it. We checked back every couple days this time. It's always going to here the next day. Which it never was they sent us an email saying it was in. We go here they have it. Told them I will be back in two days with a trunk. They Said that was fine. Show up then. They sold it again to someone else. They reorder again. Go by like everyday to check on it. It shows and get this they won't give it to me. I got to schedule a pick up. So I do. Which they can't do for 2 weeks. I show up on the date and time. And they do have it. They sold it again to someone else. Are you kidding me. I will never go to Lowe's again. Everything they told me did not happen. read more

The store manage, Michael, was extremely helpful and worked very hard to correct our issues with our washer. He was able to expedite a replacement washer in two days - exceptional service and effort by him. Great store - no need to ever go down the street to the competition! read more

I went to Lowe's for my carpet install because I trusted the name. My sales guy was helpful and patient and helped me stay within my budget. When the time came for the install, they ripped out my whole condo(I hear you're supposed to do one room at a time) before they found the carpet to be defective. Fine. Except then I had carpet racks and staples and my kiddo kept stepping on them. Management at Lowe's never contacted me, though the installers said they would. When I called For suggestions about the tacks, I was told management would get back to me. They never did. The installers did give me an $80 gift card for rugs to cover the tacks. The installers called me. Lowe's NEVER did. A month later, my new carpet arrived. I was so happy that I would be able to walk on my floors without rubber soles after weeks and weeks of a messed up home that I couldn't entertain in or relax in. Guess what? Apparently nobody does a quality check because the installers rolled it out and again it was defective. Of course, management at Lowe's was not available when I went back to see what I should do. The lower management and my sales guy did the best they could, but couldn't get me anything within a few weeks except cheap carpet, which they didn't even offer a discount on... I got my money back with a promise of a follow up from management. MANAGEMENT NEVER CALLED. Long story short, I went to the local guys I should have gone to first. They had quality carpet in stock, felt bad about my story, and installed it within three days. I'm shocked at Lowe's lack of concern and follow up... I won't be back. The floor people are awesome, but I've never heard of a manager with such lack of concern for customers. My mom says I should have been less sweet, but I'm a teacher, not a manager at Lowe's. read more

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Went to garden center to buy a navel orange tree on Saturday after Thanksgiving. Found two which were for sale despite not being qualified for sale as the required insecticide drench (valid for six months) expired in September. Two clerks knew nothing about this federal requirement. Shop elsewhere! read more

Is zero stars an option! Worse customer service ever. The staff here will literally walk in the other direction if they see a customer. You suck Lowes! read more

Terrible customer service. Constantly hanging up on calls. Giving incorrect information.

Bought a Samsung front loading washer and dryer & pedestals. So far, completely happy.

Wanted to buy luxury vinyl. There were no samples. So I took 2 pieces from an open box, to the register fully willing to pay for the 2 pieces. They said you must buy an entire box. I said at Home Depot you can get pieces. Especially when you haven't made up your mind about the color yet. The cashier supervisor called flooring And he said we Can't buy 2 pieces. !!!! So aggravating. Won't be using my Lowes card any time soon read more

Ordered an oven microwave combination on April 6th. We have a new home, with no oven. We are unable to cook. They have scheduled delivery four times, today being the latest. They didn't even bother to call to cancel this time...took my husband an hour to track someone down. New scheduled delivery is February 3, 2022. Disgusting. Run as far away from this place as you can. We will never shop there again. Gave them one star just to be able to leave this comment. read more

Total crap. I purchased a carpet then was told they can't cut it until tomorrow. They would call when it's ready. They did not call. I called the next day and was told they are cutting it now. I went to the store to pick it up and it was not done. They said they are cutting it now. After 30 minutes I went back to check on the progress to find out that they had not even started it. Called for a manager. Waited 15 minutes for him to show up. He didn't. Went back to the carpet area and they were just starting to cut it. It's stupid to have to wait 30.hrs for something that was readily available. read more

Good store, always find help when needed, never too busy. This is our goal to store it when I need something for the home, always a quick trip no lines at the cashier and very friendly staff. read more