This is a review not only for Lowes, but for LG as well. Lowes doesn't tell you that there is no one in their network, in our area, that services LG stoves/ovens so you might be waiting a pretty long time to have it serviced.
OK, I bought an LG Smooth Surface Freestanding 5-Element 6.3-cu ft Self-Cleaning Convection Electric Range (and 5 year extended warranty) from Lowes in November 2016 (it was delivered in December 2016). After a few months of use (mainly using it for cakes and cookies), I decided to use the self-clean feature on the oven. It cleaned for 4 hours (My GE used to clean for only 3 and the only thing that was left was ash). When it had cooled down, I opened the door to wipe away any ash that was left. It wasn't ash at all. It was a gummy substance (dark brown goo) that when wiped off actually stained the oven. Not only that, but the same substance, somehow, got in between the two panes of glass on the oven door and it also dripped into the storage drawer below. Too me, this indicates something may be wrong with the door or the seal or both, which could cause a FIRE in my house. (I have absolutely no answer for the dark brown goo instead of the ash that should be there and neither did LG Customer Service, but then again, they had no answers to any of my questions.)
OK, I phoned Lowes at first about the problem. They told me that there was no one in my area to repair the oven so they had to call LG to get authorization to go outside of the network. LG told them that the problem I had with the oven was not under warranty, because it had to do with the self-cleaning feature of the oven....WHAT? Lowes threw up their hands and said, "can't help you....call LG". I did so.
LG CUSTOMER IS ABSOLUTELY USELESS! I tried explaining to the woman what had happened and she kept answering questions that I didn't ask (as if they had a list of generic questions/answers in front of them and that's what they were told to do). At one point the woman said to me, "If you have a minimum amount of soiling in the oven, you can set the self-clean feature for 3 hours, but if you have a moderate amount of soiling in the oven, you can set it for 4 hours. WHAT? It ended with, "email pictures to us". Sure, I'll send you pictures. $900.00 down the drain. read more