They must have a new corporate customer service policy! Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances. read more

See all

Had to run into the :Poughkeepsie Best Buy to see if they could match a charging cord for my granddaughter's earlier version Ipad. Stev approached me to offer assistant and was able to find the appropriate charger. At my request I asked if he could be sure it fit and he did so without any hesitation. However, there was something blocking inside the Ipad. He immediately took it over to the Geek Squad to check it out and they found a very small piece of metal from a previous charger. Shout out and a BIG thank you to Steve for his professionalism and outstanding assistance, and the Geek Squad for their immediate assistance. You all made a 6-year-old little girl very happy! read more

I'd be very careful buying a computer at the Best Buy in Wappinger Falls. I went in to buy a laptop and specifically asked whether it supported Windows Hello, because that was the main feature I needed. The salesperson told me it did, but that turned out to be false. It felt like he was willing to say whatever was necessary to make the sale rather than give accurate information. On top of that, he pushed memberships and Best Buy credit cards, telling me I would save $100 and get extra benefits. When I said I did not want the Visa, he switched to pushing the regular Best Buy card. The problem is that the savings and cash back were not what he claimed, and now I am out extra money and dealing with a hard credit pull. I understand retail sales can be tough, but customers should not be misled just to close a deal. That is especially concerning in a community like Wappinger Falls, where many older shoppers may rely on sales staff to be honest and accurate. Check the specs yourself, read the financing terms carefully, and do not take the sales pitch at face value. Buyer beware. read more

I purchased a Best Buy gift card online for a friend who lives out of state. She could not find the email. I endeavored to resend the gift card via the Best Buy website. This purchase was not listed on my account. I called BB customer service: they could not locate the gift card order. (Order # was included in the BB gift card emails.) They said it was because I was not signed in: I am automatically signed in on the BB website. They said I used a different email: I used the email associated with my BB account. Finally I was told to contact the third party sending me the gift card emails. I noticed a link in the gift card email that said "Customer Service." I thought I was talking to customer service! The link brought me back to the BB website to a page where I can manage the gift card. Why so much trouble? Why is the purchase not on my BB account? So, BB wants the gift money but throws you to the 3rd-party dogs when there's a problem. This is how much they care about their customers. Will never buy a gift card from Best Buy again. read more

We just stopped in to buy a new dvd player and cables and the staff is very helpful and kind. I am disappointed with Best Buy corporate because they have a new policy to not give any discounts for seniors or military members. Shame on you Best Buy - your people are nice but you, as a company, are not. read more

REVIEW OF GEEK SQUAD: Double Agent James Taylor. I am so pleased and relieved that I have the Total Tech membership and the home visit coverage. David was prompt, phoned ahead to let me know he was on the way. He is clever and professional, and diligent. I trusted him so much, I plan to make another purchase based on his input. read more

See all

I remember back in the days, Best Buy offered so much going from CDs, DVDs, TVs, PCs, and computers. Fast forward, so many electronics came into play knocking out most of those products with having very few in stock. I'm always impressed to see how not messy it is from one department to another, making it a plus. It can be a challenge to find assistance in the gaming and CD department. Usually, most of the time they are found in the tech department, the next one over. Not coming to this store a lot makes you wonder sometimes, that items that get moved to a different location can be a hassle. Other than that, we have no problem at this location, but improving some of the things mentioned would make it a better experience. read more

Best Buy - 11/26/2021 - All of these years, I've never seen many TVs. - Computers Near Me - Poughkeepsie, New York

Geek Squad service act as if their doing you a favor when asking a simple question: : " I want to make sure my Apple phone is compatible with a Samsung quick charger before I spend the money on it to make sure it works?" Zero eye contact, no sense of enjoying what job they do with customer service. Bottom line that's my last time at Best Buy, I'll do my ordering on line for now on. read more

DO NOT BUY A BEST BUY MEMBERSHIP. I purchased a MacBook and was told with a Best Buy Membership which was $49.99 I could get $150 discount. A few days later the new computer was on a Doorbuster sale for $300 off without a Best Buy Membership so I lost $50 because I had the membership which only allowed me a $250 instead of a $300 discount. Wait for a sale you will do much better than spending $49.99 for a membership that is the money maker for Best Buy and is in no way benefiting the customer. DO NOT BUY A BEST BUY MEMBERSHIP, IT IS A MONEYMAKER FOR BEST BUY AND OF NO USEFUL BENEFIT TO THE CONSUMER. read more

this isn't even about Best Buy as a company. it's how this specific Best Buy in Poughkeepsie is run so poorly they can't keep their doors open until their advertised opening and closing times. I walked up at 7:45 PM(!!!) to paper handwritten signs that they closed. this was a total waste of my time and money. read more

Excellent customer service from Ken in the mobile phone department. Answered all my questions and was very courteous.

I have had a very bad experience. I purchased a protection plan and had to use it. As the laptop could not be repaired, I was given a store credit. Problem is, I am not able to use it. I wad told that I needed a gift card, which I did not have because I had not received one. I had receipts with the amount of my credit. I made a small purchase against the credit with the v receipt and was issued another that showed my remaining balance of 957.94. When I tried to make a purchase against that, I was told I could not do so without a gift card. So began weeks and weeks and hours and hours on the phone with supposed customer service, where I have been promised the card will arrive soon, disconnected, left on hold repeatedly during calls that lasted over an hour, and told that the team in "the back office" has rejected my claim because of missing some information, of which I am only made aware when I call again because the gift card has not arrived. I've never experienced anything like this. Sounds like a scam if some sort. But I've provided more information that will be sent along to the back office (the back office has no phone) and I can now look forward to a call from "the outbound" team to inform me of the status of my case. read more

We purchased a suite of kitchen appliances on November 9th. It is now December 14th, and we still don't have them. The salesman at the store was very knowledgable, but the follow-through has been abysmal. The first refrigerator they sent was damaged, so we declined the shipment. They apparently didn't have an undamaged model, so we had to upgrade (spend more money) to get a new one AND had to stay home from work a second day to receive it. We are still waiting for the stove, dishwasher, and hood. The delivery dates keep changing with no phone call or email to tell us of the delay. It's now been five weeks and while we are paying for the appliances, we still don't have them. Home Depot may be annoying, but had we known it was going to take this long to get the appliances from Best Buy, we would have put up with Home Depot may. read more

I purchased all the Appliance for my home and had nothing but a poor experience. The delivery was of damaged goods which left me 12 weeks waiting for a replacement stoke at the holidays with no compensation to me a refrigerator that broke within six months and now one year and one week past the due date broke again. You can't even get a hold of Best Buy. It goes to a calling center. They don't do any customer service in my opinion, and I feel that this is a disgrace to us as a consumer. Our hard earned company to do diligence and stand behind their products. I would suggest to go anywhere else to buy your items of purchase. kp read more

Damaged my vehicle beyond their ability to repair while installing a remote starter. As a result, we were responsible for having the vehicle towed from Best Buy's garage to the car dealership for repair (plus finding a ride home). The vehicle is still at the dealership as they try to diagnose the damage incurred by Best Buy. If you are having anything installed in your vehicle there, please be sure to have additional money set aside for the possible expenses of a tow truck, vehicle repairs (and all associated fees), rental car for multiple days, etc. They should reimburse once receipts are furnished and it's processed through their insurance, but be prepared for the expenses in the interim and dealing with an insurance claim. read more

I always liked Best Buy but the last few months their service has really dropped off. I've had several online order deliveries delayed multiple times lately. I understand that things get delayed once in while, but it now seems more common than not. If you go to the store it's hit or miss to get any help. Often there is a small cluster of employees who seem more content chatting with each other rather than asking if you need help. read more

I bought a Dell laptop from this Best Buy in May, 2022. It works great, and I love it, except for one thing. The "forward arrow" key has stopped working. Everything else works fine. I thought maybe a crumb or something was stuck under the key, so I tried using forced air to clean out under the key. It still didn't work. I looked online at videos about how to remove a key and clean it out, but I decided I would rather have a pro do it instead of risking me breaking the button. I called Geek Squad and made an appointment to go to my nearest Best Buy - 1 hour drive away - to have them remove the key and try to fix it. I described the issue IN DETAIL to the phone support person, and she said it would be a breeze for Geek Squad to fix this, in about 20 minutes, and it would cost me $39.99. I made the appointment. I drove an hour yesterday and was early for my appointment. The very nice young Geek told me that they are not trained to remove keys and that, if anything, they would probably have to replace the entire keyboard. He recommended that I go to a small repair service about 4 miles away to bring the laptop to, and he apologized for the Geek Squad support person claiming that they could easily do this repair. He says it happens all the time - that the support phone agents make more money the more appointments they can make, even if in reality the Geek Squad can't really fix something. He suggested writing a negative review. This is disgraceful (which he admitted). I did bring the laptop to the other place, and he acknowledged that they would have to replace the whole keyboard for several hundred dollars. He advised just living with it, esp for such an unimportant key. I'll take his advice. And!: In the process of typing this review, the forward arrow started working again! Go figure!!! It's KARMA!!! read more

I purchased an open box "excellent" tv from this location, I was unable to see as the sales associate told me i had to order it online and then they could bring it out. I played along ordered it, it came out wrapped in bubble wrap. no power cable, no stand no remote. I didnt think of anything of it as it was an open box. took the tv home, it had a damaged screen but when it turned on it was working fine. Fast forward to 5 month's later the tv screen went out. I went to the store asked about the problem they told me it discontinued and had to be replace with a new tv. Okay no big deal, i bought another open box that was in the box and assurred that it was working. i got it home didnt even take it fully out of the box plugged it in, shockingly the tv was broken. went back they tried to tell me "its your fault for breaking it. But we will replace it for you this once." So they sold me a brand new tv told me i have to call geek squad they told me they need to send someone to look at it and confirm its broken and then i would be refunded. So now here we are 15 calls later 14 hang ups from geek squad, and 1 person telling me it on the store i have to go back there. The so call manager of the store, Right off the back she had an attitude problem. She was absolutely no help as she was more concerned on texting and pushing off the blame on me. I explained everything multiple times and she just kept walking away. She told me to call geek squad and deal it with and tell them that she wasnt giving me anything and told me to save my breathe on call her district manager because she going to tell him not give me anything so that i can leave "im done wasting time on you" This is by the far the worst customer service i ever dealt with. I have worked as a retail manager for 10 years never in my life have i ever pulled out a cell phone and started texting in front of an irate customer. Absolutely unbelievable spends thousands of dollars in best buy a year and now i will not be returning, i know it has no impact but unbelievable that the walmart near me has better customer service then this bestbuy read more

Visited Geek Squad today at Best Buy. I brought my Apple computer in to get fixed. Not only would they Not fix it because they have an evil contract with Apple to not fix their older computers. The person at Geek Squad explained this to me in an extremely rude way. Stating that he wouldn't fix the computer for free when that's not what I was looking for. These nerds shouldn't deal with normal people if they dislike dealing with the public. Long story short Best Buy is terrible and Geek Squad is worse. Don't do it to yourself!! read more

Best Buy - Computers Near Me - Poughkeepsie, New York

Allison is awesome. I was having a really hard time with this hot spot and she tried everything to get a solution for me. 100% recommend.

I went in at around 10:45 am to get information and possibly buy a remote starter for my car. The store was pretty empty. I tried for 20 minutes to find someone to help me. Yeah good luck with that!! I asked one salesman, he was from a different department if he could help me find someone to help me. He suggested I go to home entertainment. I went there only one employee who was very engaged with two customers. It did not look like he would be free anytime soon. I decided to leave and while walking out the greeter told me to have a good day. I replied it would have been if I could have found someone to help me. He just said sorry. I said I guess they don't want or need my money. Just unacceptable. I am/ was a loyal Best Buy customer read more

Phone service is all outsourced to cheapest bidder & you can expect nothing but a headache with every interaction.

I viewed the cordless vacuum cleaners at the store and ordered the Hoover Evolve (excellent machine). The price was same as Amazon and shipping was free. Although arriving a day late, April S. In customer service was extremely helpful in tracking and very knowledgeable and congenial. Highly recommend!! read more

This particular Best Buy continues to be a good store for electronic equipment, music, appliances, etc., no doubt due to its size, plus it has a really good Geek Squad department. But they don't always have all the electronic device support I want. They're great for basic stuff, iStuff, etc. Yesterday I went in to price proximity keyboards for my tablet. They had none, and the person I asked barely knew what a proximity keyboard was. BTW, Staples has them. They also carry only a very limited number of car mounts for cell phones. I'd say check the Best Buy website or app before going into a store to see if what you want is carried at any particular store. This store continues to have an above-average selection of music, with good sales. Many Best Buys are reducing their CD department; that hasn't happened here yet. Their appliance department has a really large selection of major appliances. Just be aware that Best Buy is not well rated in Consumer Reports for customer service. When I checked out, I was told my phone number was no longer in their database for their Rewards Zone, because I had not made a purchase in 6 months. I then pulled my number up on my "Key Ring" phone app, which she entered manually, and that took. So if you haven't purchased anything at a Best Buy in 6 months, have your card handy. read more

I've always had a great experience there, their deals of the day are always a home run. The staff is always very friendly and I have never had any difficulties returning anything. They have cutting edge things and there really isn't anything like that store anywhere in the area. I would actually give them 10 stars if I could. Their in store pickup is a great time saver and they even do same day shipping some times. read more

very, very, very poor telephone customer service at Marina store " ZERO" go somewhere else. Been on phone for over a total of 1.5 hours. read more

Hello everyone! Two years later still boycotting Best Buy. No one from Best But never reached out about my post. One would think that in a retail war with other outlets (Costco, Walmart and Amazon), Best Buy would inquire what they can do to earn my business. read more

Happy Easter 2018... At least until my iPhone 7 crashed. In the fiery wreck of that crash, pics of our family festivities, and about 11k other pics, vids and docs were feared lost. There was a back-up, but it seemed to be a problem too. I contacted Apple the next day and they set me up with a Geek Squad / Genius reservation in less than a couple hours. Not to sound dramatic, but this really could have been a terrible day, but thanks to Holly (at the Geek Squad) it wasn't. She managed to recover my iPhone from a fatal firmware error and revive it. While I was in line, I watched her handle several customers ahead of me. I must say, her confidence and visible knowledge while taking care of those customers put me at ease. I felt, if there was any hope for my troubled iPhone, and potential losses, I was in good hands. My gut instinct was spot on! Thank you Best Buy and Holly! Best Buy, she is truly an asset to your company. Holly is confident, professional, personable, and very smart. Please thank her for me, the guy she had the Brandi conversation with, and let her know she's doing a great job and to keep doing exactly what she did today. People will confidently return for service. read more

The one at the Poughkeepsie mall has very knowledgeable young staff always willing to help and make suggestions on products based on what I have asked for. They are miles ahead of the Best Buy in Cortland town Center in Westchester. Recently I asked a staff to point me to the cameras and he said "Hmm cameras are in the camera department. " Really? Why didn't I think of that. He was half asleep n a new employee as per another staff who actually walked me over to the cameras but knew nothing about them. No more Cortland Best Buy for me. Later found the model I was looking for, three aisles away. Why not put ALL cameras in same area. Ugh. read more

They've definitely step up their game as of late. Was able to jump in, have an associate help make a suggestion on new wireless ear buds. Another associate helped with stocking stuffer suggestions, and I was able to check out it less than 5 minutes. Made my holiday shopping less stressful for sure. I also used the geek squad in November to mount a new tv and soundbar. Awesome service and great techs made the whole experience very pleasant. They made it look easy. Was worth the money! read more

W store Tbh Everyone is working their way to great things. Always kind and friendly to me as I am a returning customer. I always feel at home. read more

Bought Norton Antivirus Plus for my laptop. I couldn't install it so I called Norton help line. The agent couldn't get it to work either and he even tried to sell me another product. I took the product back to Best Buy and they said they couldn't take it back because that was the law. They never told me when I bought it that I couldn't return it. I would have been happy with store credit but they said no. I will never buy another Norton product and I will probably use Amazon for my electronic purchases. They wonder why retail businesses are closing all over. read more

This review is for the Best Buy Mobile store within the mall, not the anchor store at the end. We went in looking for a specific phone, as it was advertised as a deal on Best Buy's website. The phone was on display, complete with prices. Despite the fact that we were the only people in the store, the lone little girl at the counter was more interested in rearranging her MySpace Top-8 or whatever the crap than coming out to help us. So, we went and asked for help. When we asked her about the phone we wanted, she flat out told us "We don't have that", without an explanation. Were you sold out? Were they recalled? Did you eat all of them in a fit? We asked for more information, and she acted like we'd just invaded her bedroom and asked for her undies. Eventually, we asked enough questions to figure out that THAT specific Best Buy wasn't carrying the phone, and "they just didn't have time" to take down the store display advertising it. She couldn't tell us anything, didn't check the website for the active deal when we asked, and pretty much answered questions with the least interested grunts that could be mustered by an articulate human being. We still have no idea if any local Best Buy offers this plan, but it's still active on their website, weeks later. Didn't offer another phone, didn't offer anything. Just acted like a complete and total turd the whole time. We ended up spending a thousand bucks on two new phones somewhere else. So, screw you Best Buy Mobile. You truly absolutely suck. Get an employee or two who gives, like, one tenth of a crap. read more

Phone operators are instructed to lie to get you to visit the store when they do not have what you are looking to purchase in stock. PROTIP: Save the trip and order online. It's cheaper online and definitely less stressful. This is the second and final time I'm running to Best Buy. I called during the summer, looking to purchase a refrigerator part. I originally purchased the refrigerator at Best Buy, so I was delighted when the phone operator told me they had it in the store. Of course, when I reaches D the store they didn't have the part however wanted me to pre-pay for an online order that I could pick up at store level in a week. I wasn't satisfied, so I went home and ordered the part from Amazon prime and I just got it the next day. And again tonight, I called and was told the HDD SATA cable I was looking to purchase was in stock. It turns out they didn't have the cable I needed and of course they wanted me to pre-pay for the cable and wait a week to pick it up from the store after ordering it from their online system. A quick walk to RadioShack and I had the cable that I needed in hand. read more

This is how Best Buy delivers their $500+ ovens. Very unhappy! Disgusting service I hope you go out of business like circuit city. read more

See all

bought a 2000 dollar (!!!) laptop here with cash about 8 months ago. you would think a thing called "customer appreciation" still exists there. it does not. I brought it in today to get a noisy/broken cooling fan replaced. I was asked if I had an APPOINTMENT???? honestly!! an appointment!! in a department store! yeah,... things started off bad. I was told by the repair princess they would not touch it. no way,..no how. because I didn't buy their dumb "geek squad protection plan". --was told to send it back to MSI. (the manufacturer) that was it. she then walked back through the geek squad mystery door number 3 and vanished. game over. just game over,...man. that is really hideous treating customers like that. no more ANYTHING from best buy. ever. I swear on my life. NEVER again. not even a 4 dollar pack of batteries. NOTHING. read more

Geeks squad customer service is terrible. Without even looking at the computer, she immediately tells me it's malicious applications and that's what causes the blue tooth not to work. When I went to try to explain it she cut me off saying it's software and we can't touch that. I tried to ask a question and she cut me off again to the point where my blood was boiling and got nowhere and walked out. This was my second and final experience with this place. read more

I visited my local Best Buy in Poughkeepsie NY I went to buy a few camera lenses and a gimbal. I applied for the credit card in the store - business as usual. the next day i recieved MULTIPLE EMAILS from Progressive Leasing of accounts I DID NOT OPEN at numerous stores (other than best buy) A EMPLOYEE STOLE MY IDENTITY!!!! I tried calling best buy for 3 weeks!! I got the run around from every single person who is a phone technician. THEY REPEATIDLY told me they would call me back in an hour EVERY SINGLE TIME I CALLED. AND THEY NEVER CALLED. They offered zero help and zero compensation for what I had to go through. I spent days on the phone with my bank, days on the phone with progressive leasing and NO RESOLVE OR ANSWERS You would think this happens at some shady electronic store and you wouldnt have to go through this at such a big name store. DO NOT SHOP AT BEST BUY DO NOT OPEN A CREDIT CARD AT BEST BUY their customer service is NON EXISTENT. read more

I bought a maytag washing machine in June it still not working G&G repair serv ice tried to repair several times still not working.Bestbuy and Maytag will not replace.It's now September.Bad business. read more

I have had many negative times at the Poughkeepsie NY store, and wish I could say I had good ones. The problem there is the experience of the personal. I was sold an incorrect thermaltake dual hard drive docking station. I explained I have an Apple G4 hard drive and they sold my the wrong one. Granted it's been 5 months until I got the chance to do this transfer due to an illness in the family, it has set me back. The girl tells me they only have a 45 day return policy. Excuse me, if your dump @&* computer sales personal had the brains, I would not be standing in this store right now asking for the correct one. So it's only $48.00, but it's not there $. She tells me I have to call the company of the product? DA? I will go back to thee Mgr. and write to the CEO. This store sucks and always did, but there is no one else around. read more