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    Best Buy

    2.0 (100 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

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    Reviews With Photos

    VINNY at Geek Squad. Really helpful.
    Carolyn F.

    REVIEW OF GEEK SQUAD: Double Agent James Taylor. I am so pleased and relieved that I have the Total Tech membership and the home visit coverage. David was prompt, phoned ahead to let me know he was on the way. He is clever and professional, and diligent. I trusted him so much, I plan to make another purchase based on his input.

    11/26/2021 - All of these years, I've never seen many TVs.
    Ernie F.

    I remember back in the days, Best Buy offered so much going from CDs, DVDs, TVs, PCs, and computers. Fast forward, so many electronics came into play knocking out most of those products with having very few in stock. I'm always impressed to see how not messy it is from one department to another, making it a plus. It can be a challenge to find assistance in the gaming and CD department. Usually, most of the time they are found in the tech department, the next one over. Not coming to this store a lot makes you wonder sometimes, that items that get moved to a different location can be a hassle. Other than that, we have no problem at this location, but improving some of the things mentioned would make it a better experience.

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    1 year ago

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    2 months ago

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    3 months ago

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    1 year ago

    Excellent customer service from Ken in the mobile phone department. Answered all my questions and was very courteous.

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    1 year ago

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    9 years ago

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    3 years ago

    Allison is awesome. I was having a really hard time with this hot spot and she tried everything to get a solution for me. 100% recommend.

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    3 years ago

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    3 years ago

    Phone service is all outsourced to cheapest bidder & you can expect nothing but a headache with every interaction.

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    5 years ago

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    13 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    12 years ago

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    Page 1 of 3

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    Review Highlights - Best Buy

    Proficient, diligent, considerate, punctual and went the extra mile.

    Mentioned in 2 reviews

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    Talk N Fix

    Talk N Fix

    (2 reviews)

    I hate to leave bad reviews...but please do not take your phone here. My husband attempted to have…read morehis phone screen fixed here & it was a nightmare. Initially it seemed ok as the employee had to order the screen part in for his phone and he was priced very reasonably...lesson learned, you get what you pay for. We're not sure if the screen he ordered was wrong for the phone, but we could see glue all along the edges, & upon taking off the case the side of the phone had a significant dent on it (pictured) that was not there prior to dropping the phone off. It was as if he had to smash the phone open in order to get the parts on/off. We freaked out when we discovered the damage and he said like a broken record "no that was there, no that was there". I ended up threatening to call the police and the guy eventually backed down, initially he was incredibly rude after we confronted him with how angry we were at the damage he caused. I've never been gaslit by a store employee before, the whole exchange left me feeling very shaky. This business seems incredibly fraudulent.

    This post is regarding the Talk N Fix kiosk location in the lower section of the Poughkeepsie…read moreGalleria. It is AWFUL, and is a MEGA SCAM location. BEWARE!!!!!! I bought my son's iPad there to get a new case and was sold wrong items (case and screen protector) on 7/24/23. Im attempting to return the items on 7/25/23 I was then told nonsense about how they had a zero rerun policy. Such policy was never written, or stated, including....they were extremely rude when I approached to explain that the items did not fit the iPad. After about 15 mins of arguing my case and threatening to report them....I was finally given my cash back. This kiosk location is a HUGE SCAM - DO NOT PURCHASE ITEMS HERE!!!!!!

    Best Buy - computers - Updated May 2026

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