Nice pool store, very large. They also sell hot tubs. They have your usual pool chemicals but also…read morea lot of stuff for the pool like games, floats, lights, etc. My friend got a big container of chemicals and they were very nice and put it in the car for her. The pool floats, etc are a little overpriced so it wouldn't be my first choice to get something from here but if you really want something right away, this is a good place to go.

These people are horrible service providers. They left me stranded for weeks between visits and…read morenever even got my pool open in time for summer! I had to tell my very young daughter that we couldn't use the pool this year and she was so upset! This company will treat you like garbage as a customer, and overcharge for poor service. They only make time for you when the bill becomes due! Skip this headache. This company SUCKS!

I want to thank Maria at Royal Pools. She went out of her way today to find me the exact gaskets &…read morefittings l needed for my Hot Tub, and saved the day. I installed them when l got home, and no leaks. Pleasure to find Maria, thank you. Greg

My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

This establishment is a joke; I have paid them before the ownership had changed and always received…read moregood service and my blue was shining blue but now it seems like whoever took over does not have a care for the work they provide, now I have tried their pool services a few times due to having a good experience before but every time I had them service my pool it has stayed green even with the products they had me buy. Their Pool services are not worth it, and their customer service is even worse as I tried to call to resolve the issue and they responded terribly, my issues were never resolved, and I'm now left here with a green pool with no resolution.

Amazing service & team and a beautiful showroom with great selection of Hotspring Spas. hHighly…read morerecommend for pool and/or spa service

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

This company was really quick to take my money. And when it was time for service, I just kept…read moregetting delays on appointments, nothing ever got done. My pool was never open. The recent appointment that they gave me was August 28. When the fall is about to come, this company is unreliable unprofessional. No one ever calls you for anything and you have to constantly be calling them to follow-up. Unfortunately, I did not open the pool this summer but I hired a different company to move forward for next summer. I would not recommend this company.

I am about to move to the area and just purchased a house with a pool. I have never owned a pool…read moreand have no idea how to care for it. I am concerned about the maintenance cost and what I might have to do myself to minimize that cost. So I called around and was referred to a number of different companies. Spoke to two and was underwhelmed by the responses and overwhelmed by the estimated costs. And then upon a recommendation I called Swim King. Dennis Galderisi answered the phone and from his the very first words my anxiety came down. Dennis was absolutely great. He clearly knows everything to know about pools and he answered my many questions with tremendous patience. He addressed my cost concerns by suggesting a tailored maintenance approach to how we will use the pool and suggested a number of ways we could do some of the basics and save money. His approach and manner felt sincere and honest. My next step is to get to his store and meet him in person. I am comfortable that I have found a pool professional who I can trust.

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

I have dealt with other pool supply companies none compares to the employees cheerful demeanor of…read morethis location, especially Tim Johnston. He was informative and insightful with different pool supply questions and many products in store. We look forward in working with him next summer! Thanks again Tim!

I can't actually speak to the quality of service, as we never got that far, but will share my…read moreexperience. We moved up to Carmel this past spring - the previous owner of our house had tried for weeks to set up a cleaning, but couldn't get anyone to respond, so they purchased a gift certificate from Schech's for the cost of opening the pool and gave it to us when we closed on the house. My husband called several times and tried to get someone from Schech's service to commit to an appointment. After receiving no reply, he made a trip to the store in person. The salespeople said they would communicate with service, but we never received a reply. I finally sent an email to the website to see if anyone would reply, and received a response from Barbara Schech-Freer. I replied that we had a gift certificate and were extremely flexible on which date the opening would take place, only asking that they put us on the schedule as soon as possible. A week went by with no response, so I emailed a final time to ask for the cash value of the gift certificate, since we were forced to go elsewhere to have the pool opened. No reply to my second email was ever received. I understand that it's a very busy time of year for the business, but it shouldn't be this challenging to receive a simple reply. If they had told us they weren't able to take us on as a client, I would have understood and not written this review. To completely ignore us this way speaks volumes about the importance they place on customer service, and so I suppose it's just as well we signed a contract with Strongman Pool Service instead. Strongman's team is prompt, thorough, reliable, and reasonable. They send us an email with a photo of our pool after every service call, along with detailed notes about what was done and results for each water test. If you own a pool in Carmel, you have options other than Schech's. Based on my experience, I highly recommend you explore those other options.

I called Kory Pools and Spas because my wife stated her friend uses them and they are good. I…read morenever received a call back after several calls. Kory Pools has a message that says you will get a faster response when you send a text. I sent a text asking about their price to close the pool, when they could do it and what will they do. Several days later I received a text stating how much they charge. Kory promised to send a list of what they do when closing a pool but never did. I sent a second text asking when could they come and close the pool. Kory replied on Tuesday October 6th. I waited all day and Kory Pools never showed up nor they call or text me that they weren't coming to close the pool. This is absolutely the worst pool service I've ever dealt with. I will find another pool service to close my pool. I highly recommend that you do not use this pool company.

Kory Pools is the absolute worst company I have ever dealt with. They open and close my pool,…read morehowever, I've called and left a message for the past week and a half with NO response. My pool pump is not working and I wasn't sure if it was the motor. This company has no customer service skills! Do not ever use this company! If you need a pool company go to Galati Pools. They are amazing and took care of my situation in a day! Do not use Kory Pools. We've used this company a long time. The original owners were great. Whoever runs the company now is awful!