JD has been extremely helpful in the almost year I've been a pool owner. Most people complain and…read moresay Galati is the most expensive in the area..but service is Great and they actually appear like they want and appreciate your business!

Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

We purchased a Vita hot tub from Valerie in the Pleasant Valley store who was extremely pleasant,…read moreattentive and knowledgeable. I would highly recommend them and asking for Valerie for any of your hot tub needs.

The service here is poor, they don't seem to know what they are talking about. Drove an hour…read morebecause they confirmed they had the product needed only to get here to be told they don't have it. You would be better off shopping online or elsewhere with wise sales team.

I want to thank Maria at Royal Pools. She went out of her way today to find me the exact gaskets &…read morefittings l needed for my Hot Tub, and saved the day. I installed them when l got home, and no leaks. Pleasure to find Maria, thank you. Greg

My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

Let me start off by saying, pools are not cost efficient things by any means are essentially money…read morepits in the ground, so judging any place based on prices is a joke. You're only kidding your self. To my review, we have been long long time customers of Aqua Jet and we're devastated when they closed their highland office. We made the mistake of going to the the competition that took over the office in highland and we're MAJORLY disappointed. Long story short, they told me that too much chlorine is actually good for the algae to grow and that I need to drain half my pool and refill it. (My pool is 20x40 and 22,000 gallons.) I laughed and said that's not happening and went back to Aqua Jet up in Kingston. Back in the safe haven of aqua jet I had lots of questions, concerns and felt relieved to get answers I trust as well as poll water testing that is trust worthy. I also had 30 year old pool valves, a crappy old filter and a brand new heat pump. They recommended that best route to go to get everything back up and running efficiently and cost. I asked how soon they could do the work and initially she said they are booked till July, but quickly found a date for a week later and I grabbed it immediately and purchased all new pump filter and components. Today they came, 3 super nice, knowledgeable guys and they worked for a few hours repiping everything, installing heat pump and making it looks beautiful. I can't thank them enough and aqua jet and I will forever be a customer, even if it means driving to Kingston from New Paltz to get water testing and pool products. Thank you Aqua Jet.

This establishment is a joke; I have paid them before the ownership had changed and always received…read moregood service and my blue was shining blue but now it seems like whoever took over does not have a care for the work they provide, now I have tried their pool services a few times due to having a good experience before but every time I had them service my pool it has stayed green even with the products they had me buy. Their Pool services are not worth it, and their customer service is even worse as I tried to call to resolve the issue and they responded terribly, my issues were never resolved, and I'm now left here with a green pool with no resolution.

The staff in this store is throughout just super friendly and always helpful. They are always…read moreavailable to answer questions and help out where they can. I buy all my supplies here and always will. Thank you for helping me with all my above-ground pool issues in Garrison!

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

I am about to move to the area and just purchased a house with a pool. I have never owned a pool…read moreand have no idea how to care for it. I am concerned about the maintenance cost and what I might have to do myself to minimize that cost. So I called around and was referred to a number of different companies. Spoke to two and was underwhelmed by the responses and overwhelmed by the estimated costs. And then upon a recommendation I called Swim King. Dennis Galderisi answered the phone and from his the very first words my anxiety came down. Dennis was absolutely great. He clearly knows everything to know about pools and he answered my many questions with tremendous patience. He addressed my cost concerns by suggesting a tailored maintenance approach to how we will use the pool and suggested a number of ways we could do some of the basics and save money. His approach and manner felt sincere and honest. My next step is to get to his store and meet him in person. I am comfortable that I have found a pool professional who I can trust.

SwinKing in Kingston was disappointing. They don't provide any meaningful service or support and…read moreseem focused solely on selling chemicals. If you're looking for actual pool care or professional guidance, this isn't the place.

I have dealt with other pool supply companies none compares to the employees cheerful demeanor of…read morethis location, especially Tim Johnston. He was informative and insightful with different pool supply questions and many products in store. We look forward in working with him next summer! Thanks again Tim!

I can't actually speak to the quality of service, as we never got that far, but will share my…read moreexperience. We moved up to Carmel this past spring - the previous owner of our house had tried for weeks to set up a cleaning, but couldn't get anyone to respond, so they purchased a gift certificate from Schech's for the cost of opening the pool and gave it to us when we closed on the house. My husband called several times and tried to get someone from Schech's service to commit to an appointment. After receiving no reply, he made a trip to the store in person. The salespeople said they would communicate with service, but we never received a reply. I finally sent an email to the website to see if anyone would reply, and received a response from Barbara Schech-Freer. I replied that we had a gift certificate and were extremely flexible on which date the opening would take place, only asking that they put us on the schedule as soon as possible. A week went by with no response, so I emailed a final time to ask for the cash value of the gift certificate, since we were forced to go elsewhere to have the pool opened. No reply to my second email was ever received. I understand that it's a very busy time of year for the business, but it shouldn't be this challenging to receive a simple reply. If they had told us they weren't able to take us on as a client, I would have understood and not written this review. To completely ignore us this way speaks volumes about the importance they place on customer service, and so I suppose it's just as well we signed a contract with Strongman Pool Service instead. Strongman's team is prompt, thorough, reliable, and reasonable. They send us an email with a photo of our pool after every service call, along with detailed notes about what was done and results for each water test. If you own a pool in Carmel, you have options other than Schech's. Based on my experience, I highly recommend you explore those other options.

I purchased a foreclosed home with a pool that had been left open for 4-5 years under acres of…read moretrees. I had broken equipment and wasn't sure if I needed a new liner. I scheduled an appointment for someone to come out to give an estimate and they arrived on time. He was very knowledgeable, friendly and pricing was about average (maybe a tad higher). I did feel there was a little bit of a push to purchase a new liner, but I'm sure that's how they make a lot of their money. Anyhow, I ended up repairing and cleaning the pool on my own. The liner is ripped, but I used a patch and called it a day (for now). A few weeks later, I received a follow up call to see if I'd be using them. Customer service was great! When I'm ready for a liner (likely within a couple years), I will call Kory's pools for an updated estimate and hope they're in the price range I'm looking for. ZERO complaints! It's very difficult finding service people who keep their appointments and are nice.

I called Kory Pools and Spas because my wife stated her friend uses them and they are good. I…read morenever received a call back after several calls. Kory Pools has a message that says you will get a faster response when you send a text. I sent a text asking about their price to close the pool, when they could do it and what will they do. Several days later I received a text stating how much they charge. Kory promised to send a list of what they do when closing a pool but never did. I sent a second text asking when could they come and close the pool. Kory replied on Tuesday October 6th. I waited all day and Kory Pools never showed up nor they call or text me that they weren't coming to close the pool. This is absolutely the worst pool service I've ever dealt with. I will find another pool service to close my pool. I highly recommend that you do not use this pool company.

Needed the pool vacuumed. Mark's pricing was fair and his work was great. I'll be back next year,…read morefor sure.

I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!