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    Factory Spas Direct

    5.0 (1 review)
    Closed 9:30 am - 5:30 pm
    Updated 3 months ago

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    Services - Factory Spas Direct

    Pool cleaning

    Pool draining

    Pool maintenance

    2 More Services

    Pool repair

    Pool winterization

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    3 years ago

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    Royal Pools & Spas

    Royal Pools & Spas

    (19 reviews)

    $$$

    My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

    REAL HYDROTHERAPY and TAX DEDUCTIBLE, too!…read more My wife and I bought the A8L Bullfrog hot tub 3 months ago, and we are delighted. We use it every day, sometimes twice a day. We shopped at 3 different hot tub showrooms and Royal Pools and Spas was the only one to offer a "wet test." (Thank you, Leslie!) I really wanted to see if we could clearly feel the effect of these cool interchangeable "jet packs." The answer is YES! You must experience the Four Oscillator 201 jet pack. It really gives you a kneading back massage, as long as you want, where you want it. The waterfall, beyond being merely cool, really gets hot water to muscles on the upper neck and back of the head. When you turn off the waterfall feature, it has 4 firm jets which really get into your back. The Neck Blaster jet pack does the job well. You will want 1 lounge chair, but you don't need 2. The lounge chair gets jets on your legs, feet and back, at the same time. Besides being relaxing, warming and de-stressing, it provides real hydrotherapy for sore muscles after vigorous exercise, yoga, muscles damaged from surgery, aches and pains from previous car accident or other trauma, arthritis, etc. The design and engineering of the bullfrog hot tub are praise-worthy. I appreciate all the thoughtful details: the external and internal lights, lighted cup rests, arm rests, wrist jets, hip jets, foot jets, control valves on each jet pack, easy to understand control panel. Kudos! Hey Bullfrog designers and engineers: Could you possibly relocate the bottom drain from the bottom of the sidewall to the flat bottom of the tub for better draining, so we don't need to use buckets, a shop vac or spa pump to drain the water? Royal Pools provides a starter spa chemical kit, steps to get in and out, a cover and lifter arm. Make sure to ask for the handrail, too. You will need and use it. BONUS: As an experienced CPA tax specialist in Staatsburg, NY, I can say that this spa is definitely TAX DEDUCTIBLE, by individuals and businesses, according to the Internal Revenue code. Make sure you take advantage of this. What could be better than a government tax deduction/subsidy of YOUR hot tub? Now, we spend more time outdoors, during the day and at night, and we feel better. This hot tub was one of the best decisions we've ever made! Thank you, Royal Pools and Bullfrog. Best wishes, Robert Greene CPA CMA

    Schech's Pool Spa & Patio

    Schech's Pool Spa & Patio

    (14 reviews)

    I have dealt with other pool supply companies none compares to the employees cheerful demeanor of…read morethis location, especially Tim Johnston. He was informative and insightful with different pool supply questions and many products in store. We look forward in working with him next summer! Thanks again Tim!

    I can't actually speak to the quality of service, as we never got that far, but will share my…read moreexperience. We moved up to Carmel this past spring - the previous owner of our house had tried for weeks to set up a cleaning, but couldn't get anyone to respond, so they purchased a gift certificate from Schech's for the cost of opening the pool and gave it to us when we closed on the house. My husband called several times and tried to get someone from Schech's service to commit to an appointment. After receiving no reply, he made a trip to the store in person. The salespeople said they would communicate with service, but we never received a reply. I finally sent an email to the website to see if anyone would reply, and received a response from Barbara Schech-Freer. I replied that we had a gift certificate and were extremely flexible on which date the opening would take place, only asking that they put us on the schedule as soon as possible. A week went by with no response, so I emailed a final time to ask for the cash value of the gift certificate, since we were forced to go elsewhere to have the pool opened. No reply to my second email was ever received. I understand that it's a very busy time of year for the business, but it shouldn't be this challenging to receive a simple reply. If they had told us they weren't able to take us on as a client, I would have understood and not written this review. To completely ignore us this way speaks volumes about the importance they place on customer service, and so I suppose it's just as well we signed a contract with Strongman Pool Service instead. Strongman's team is prompt, thorough, reliable, and reasonable. They send us an email with a photo of our pool after every service call, along with detailed notes about what was done and results for each water test. If you own a pool in Carmel, you have options other than Schech's. Based on my experience, I highly recommend you explore those other options.

    Kory's Pools & Spas

    Kory's Pools & Spas

    (5 reviews)

    I called Kory Pools and Spas because my wife stated her friend uses them and they are good. I…read morenever received a call back after several calls. Kory Pools has a message that says you will get a faster response when you send a text. I sent a text asking about their price to close the pool, when they could do it and what will they do. Several days later I received a text stating how much they charge. Kory promised to send a list of what they do when closing a pool but never did. I sent a second text asking when could they come and close the pool. Kory replied on Tuesday October 6th. I waited all day and Kory Pools never showed up nor they call or text me that they weren't coming to close the pool. This is absolutely the worst pool service I've ever dealt with. I will find another pool service to close my pool. I highly recommend that you do not use this pool company.

    Kory Pools is the absolute worst company I have ever dealt with. They open and close my pool,…read morehowever, I've called and left a message for the past week and a half with NO response. My pool pump is not working and I wasn't sure if it was the motor. This company has no customer service skills! Do not ever use this company! If you need a pool company go to Galati Pools. They are amazing and took care of my situation in a day! Do not use Kory Pools. We've used this company a long time. The original owners were great. Whoever runs the company now is awful!

    Factory Spas Direct - hottubandpool - Updated May 2026

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