I can't begin to say how nice and helpful everyone is at the Newburgh store! Every time I walk in,…read moreI'm greeted by either my first of last name with a bright smile. I moved into a foreclosed home with a pool that had been sitting open under acres of trees for 4-5 yrs. The previous owners didn't winterize the pool or cover it. I seriously had a swamp! Thick with jello-y frog slime, frogs, newts, snakes and every other biology project you could think of. My filter, pump, frogger and some above ground piping was visibly cracked/broken. Without a ton of money, I was determined to get this pool opened and turn it into a beautiful chemistry project! To make it more interesting, I was doing this without purchasing a new filter or equipment! The Newburgh team directed me almost daily on how to get my pool open with the least amount of chemicals. I was encouraged to purchase a new filter, because obviously this would make it go 1000x quicker, but I was NEVER pushed. Eventually, I did get another filter and ended up removing my broken frogger equipment. Fast forward many hours of scooping soggy nasty leaves, frogs, newts, etc. Cleaning my filter every 30 mins for months (rain, shine and snow), I now have a beautiful clear blue pool!!! They believed in my biology/chemistry project! Oh... and if they hadn't already spent enough time with me,?! They brought my son on the other side of the counter and taught him how to properly balance the pool! Thank you Newburgh Royal Pools and Spa!!!

I had a new liner installed, part of the process is you have to pay additional cost for a company…read moreto fill your pool so they can see if there are any leaks. They hired a sub contractor that punctured the liner behind the new light that was installed. From the date of installation there was a leak for five straight weeks. They had this company come back and the installer stated the leak was coming from the screw to the skimmer. When I asked how did they know without checking he advised me that they used short screws, because they did not have longer screws! I insisted after two days they come back and check because the pool was still leaking. A diving company came to inspect for leaks, to find a hole behind the light. They had to come twice to patch up the hole. Meanwhile the pool was still leaking. I want monetary compensation for payment for the water company and having to run my water from my home for five weeks. They offered as compensation $250 in supplies!! I paid more than that maintaining the pool water for five weeks. They keep passing me around trying not to compensate me. The liner looks good, I paid over $10k to have it installed only to add the water fee from the company and there is not telling what my water bill will be. Do your homework before using this company!!!!!

The staff in this store is throughout just super friendly and always helpful. They are always…read moreavailable to answer questions and help out where they can. I buy all my supplies here and always will. Thank you for helping me with all my above-ground pool issues in Garrison!

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I want to thank Maria at Royal Pools. She went out of her way today to find me the exact gaskets &…read morefittings l needed for my Hot Tub, and saved the day. I installed them when l got home, and no leaks. Pleasure to find Maria, thank you. Greg

My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Awful customer service, no response to messages, and missed appointments. Would not recommend.read more

From the owner: If you are in the market for a dependable swimming pool contractor, hire your region's finest. We…read morehave been maintaining, repairing and designing pools for over 22 years. Our industrious professionals are fully capable of undertaking any volume of work that is assigned to them. Precision Pool and Aquatics, LLC in New Milford, CT is licensed and insured for your full protection. A few of the many services we offer include pool repair and pool renovation services. We understand your hope for a complete redesign, so let us make it happen. We are also skilled in pool maintenance, hot tub services, and pool building. You will immediately notice our unfailing loyalty and trusted expertise the moment you meet us. To inquire about our pool design service, please call Precision Pool and Aquatics, LLC in New Milford, CT at 203-998-6399. We will be thrilled to compute a free estimate for you or to explain how our pool maintenance and renovation services have saved homeowners money.

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

Exceptional knowledge base. Work with you rather than just sell product. Knows pools much better…read morethan competition in the area.

Their customer service was not the best. They came to my home to measure for a pool liner and they…read morenever bothered to reach out with an estimate or at the very least let us know they were unable to complete the job. Their supplies are super expensive and the owner (male) came to my home and looked homeless. He even had a hole in his pants next to his private part. He looked a hot mess. Again, very unprofessional. 'Til this day, no call with a quote on the liner (not that I would give them my business at this point).

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

I'd leave negative stars if I could…read more Just Google the owner, Ernie, you'll see he is a convicted felon who went to prison for defrauding and ripping people off in a similar business. He lies about everything from delivery to setup. We purchased from him bc of his nice sales associate, who is no longer employed there, that's when we began dealing with Ernie, and it all went downhill! We ordered their top of the line swim spa, spent over $45k, ordered in April, delivered finally end of June. It hasn't functioned correctly since the beginning. The pool part is set to 80° but hasn't come below 100° all summer. I'm sure in the winter it will be 40°. Run from this company as fast as you can! We are pursuing legal action.

I grew up on going to Devitt's for Eggbert. When my son was born, that was one of the first things…read moreI wanted to share with him. Fast forward 2 years (thanks fucking Covid) and I finally got to. The trail has been revamped with a lot more to do. First area where you come in is themed with snow-related animals and candy, then you move to farm animals (including a cow calf this year), and then it's Eggbert's garage (with driveable race cars). After that, there is the new stuff: a new comedy show with talking animatronic chickens, then Eggclair singing Christmas classics (she is actually scarier looking than Eggbert). After that you can ride a small train ride, meet Santa Claus, mail your letters to the North Pole (Santa employs a air vacuum system), and finally meet Eggbert himself. For those who don't know, it's a large animatronic egg voiced by a set of smartass (in a good way) school teachers, who interacts with children by asking what they want for Christmas. He also knows every child's name, as the children are given name tags when they enter and forget by the time they meet him. It's extremely weird all around, but it just works. Supplementing this is a huge awesome Christmas shop, so including the Christmas train set of your dreams and a food truck or 2. Devitts is an outdoor home supplier, and if I ever need anything I'm driving out of my way to come here. What they've done over the years is very special for the community and shows what remarkable people they are. Glad they were able to surge back this year with the longest lines since back when I was a kid. If you don't like them, then go lay down in the middle of route 32.

Everything was amazing the help the delivery . I have all great things to say about them …read more Pricing is good