I recommend Ken, he was spectacular he responded to my calls quickly. He did wonderful work on my…read morepool. Although it could be a hassle to clean my pool he makes it so much easier.

I already left a review last year, but wanted to post an update due to new information:…read moreA year later after Lakeside Pool butchered the project, we found ourselves dealing with legal claims from his supplier's attorneys, who were attempting to recover payment for goods that Ken had allegedly received but never paid for. Rather than accepting responsibility, Ken attempted to shift the blame onto us. Fortunately, we maintained thorough records and receipts that clearly disproved his claims.

Horrible Experience with Chaffee Pools , my experience started…read morewith pool opening then Tech Sal recommended i change piping in pool house and New Tank, replace pump & motor. After I spent thousands on pipe and equipment Chaffee couldn't get my pool operational. My Pool was totally operational last season before i got Chaffee involved, customers please get additional quotes and expert to go over Pool problems because Chaffee doesn't have personnel.

Julie, thanks for your response. I KNOW it's a water flow problem; the heater states that on the…read morescreen as the explanation for not working! I didn't need to pay a technician to tell me that; I need to know how to fix it! (Incidentally, one tech went through an entire process of elimination to arrive at the decision that it's a water flow problem.) Am I missing something??? Why have I been left in the lurch like this by the people who built the pool?!

This year we were plagued with staining on our fiberglass pool. After several attempts at…read morecorrecting this problem by using the internet to no avail, we called Kevin at Rainbow Pools. He immediately started working on the staining problem. We visited Kevin daily with our pool water as it had to be within very specific guidelines in order foe the stain treatment to work. Thanks to Kevin our pool is finally clear for the first time since it was opened in May. Great work Rainbow Pools.

I ordered a hot tub from Rainbow Pools in the spring. We went to them asking for a hot tub within…read moreour budget and they were able to get the right hot tub for us, their recommendations were top notch They guys delivered it to my back patio flawlessly; it is a very precarious destination due the narrow steps. They also supply all the chemicals and toys to go with it- so it's a one stop shopping kind of place. I would most definitely recommend Rainbow Pools.

NIGHTMARE!!!! -- DO NOT PAY THEM UNTIL THE JOB IS 100% COMPLETE…read more I live 1,000 miles away and hired Royal Pools to refurbish a pool at my elderly mother's house in New York that had basically turned into a swamp. They were the highest price but came highly recommended by neighbors and I didn't want to cut corners and take a chance. At their request, I made the mistake of paying them when the job was "almost done." In the time it took me to run to the store and come back, they packed up and left without finishing the job. Like other reviews have said, their attitude went from great to downright hostile the minute they had their money. I spent $25,000 to have this pool refurbished, and they left me with a pool that is unfinished, leaking, unable to properly circulate, and with no chemicals in it. It is now starting to turn back into the same swamp I paid them to fix. Now I have to take more time off work and fly back to NY to find a company to finish the job. If they'll do this to a 75 year old widow, I doubt they'll care about taking your money.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

I hired ACUAFIX Pools Solutions to install my pool and surrounding patio. The pool itself took…read moreabout a year to be done. I had to keep pointing out things that needed to be done. Approximately three months after completion, the pool still had not passed final inspection. The company handled the permit and communications with the inspector. When the final inspection failed, they forwarded the report to me, and told me to take care of those things. Instead of actively resolving the outstanding requirements. Mind you I have no idea how to get most of these things done, since I am not a contractor and I never had to deal with these things and from the beginning they were taking of the permit and what was needed for inspection. I have never even met the inspector even once. And I had no idea from the beginning those things were going to be needed to passed and close the permit. Now I have a survey open, they got paid all their money because I didn't even know these things were gonna be needed. They block my number and they are not responding to emails. I paid 125k total for a pool. I was told that everything was going to be handle by them from start to finish. Now my only option is to take them to small court claims and that's exactly what I will do. Shame on them. Do not use them. If you do please make sure they told you everything and put it on paper. What will be needed to get the permit and close the permit. I didn't know so I didn't asked and those things were never mentioned. He make sure he gets all his money before telling me about final inspection.

I love my new fireplace insert! Holly helped me replace my old fireplace by recommending the right…read morereplacement for my size opening. She is always so helpful and available. I would recommend this place. This is my second unit purchased from them. I also bought a Liberty Lopi that I have enjoyed for 19 years!

I can't say enough about what a great experience was dealing with them from start to finish.They…read morearrived right on schedule, the workers were so professional in the installof explaing everything&answering any of my questions.Left the house like they were never there! 5 stars for Sure. Ken N. Goshen

Beyond pleased with the time and care taken to get our pool in the best condition in years…read more Highly recommend for their professional and courteous service!

Complete cash and grab operation. Do not even bother. Do your research throughly when dealing with…read morepool contractors. There are very good ones! But the industry is what it is. A lot of bottom feeders seize the opportunity of quick cash. And sensational are bottom feeders. No communications. I've had a problem with my new installed pool for over a year and was never resolved. Good riddance

I loved these guys. They did my pool a few years ago and never had any problems. This year I had…read moresome damage to to all the snow and ice. I called them up to help with the damage and they came on a Sunday to fix it. They really are the BEST installers in the area.

After they cancelled on us 3 times, they finally showed up. They worked for 45 mins, left in a…read morehurry and leaving a crater 21ft round in my yard. Something that should have cost $1300, was now going to cost $2800 because Mark said I needed to add dirt/rock mixture to level my land. Before this project began, I asked Mark to come out and asses my land, he said no worries, I know Washingtonville.Yea, he knew my area so well that its going to cost me more money to fix the damage him and his company did. A pool was was going to cost intotal 5k is now going to cost 8k. Thanks!!!