Needed the pool vacuumed. Mark's pricing was fair and his work was great. I'll be back next year,…read morefor sure.

I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!

Rick and his team are excelkent at what they do. They are cheerful, positive, and helpful,…read moreexplaining what needs to be done and doing it well. They have kept my pool in pristine condition and I am more than pleased with their promptness, expertise, and willingness to help. They have become like family to me. I recommend them without reservation.

Best customer service! The team at Crystal pools is amazing, they treat you like family and always…read moremake sure to explain every single product that we buy. Thank you all for spreading your knowledge

Tony who is a pool specialist is absolutely the best at turning our pool into the special one that…read moreit is now. He is the consummate professional! Technically superior to anyone that I have used in the last 25 years. He is always on time, very knowledgeable, an excellent communicator and really cares about doing the best. I highly recommend him and the company for sending the very best.

I've had my inground pool for over 30 years. I have dealt with Crystal pools for years, recently…read morewith Lakeside Pool, which was a total disappointment. So I took a chance and I called Anthony at Backyard Bosses and I'm so glad I did. He is the ultimate professional and he did a wonderful job fixing my pool. I would highly highly recommend you use his company. Thank you so much Anthony for all your help. With all the crap I had to deal with with Lakeside Pool's, you saved the day.

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

I can't begin to say how nice and helpful everyone is at the Newburgh store! Every time I walk in,…read moreI'm greeted by either my first of last name with a bright smile. I moved into a foreclosed home with a pool that had been sitting open under acres of trees for 4-5 yrs. The previous owners didn't winterize the pool or cover it. I seriously had a swamp! Thick with jello-y frog slime, frogs, newts, snakes and every other biology project you could think of. My filter, pump, frogger and some above ground piping was visibly cracked/broken. Without a ton of money, I was determined to get this pool opened and turn it into a beautiful chemistry project! To make it more interesting, I was doing this without purchasing a new filter or equipment! The Newburgh team directed me almost daily on how to get my pool open with the least amount of chemicals. I was encouraged to purchase a new filter, because obviously this would make it go 1000x quicker, but I was NEVER pushed. Eventually, I did get another filter and ended up removing my broken frogger equipment. Fast forward many hours of scooping soggy nasty leaves, frogs, newts, etc. Cleaning my filter every 30 mins for months (rain, shine and snow), I now have a beautiful clear blue pool!!! They believed in my biology/chemistry project! Oh... and if they hadn't already spent enough time with me,?! They brought my son on the other side of the counter and taught him how to properly balance the pool! Thank you Newburgh Royal Pools and Spa!!!

I had a new liner installed, part of the process is you have to pay additional cost for a company…read moreto fill your pool so they can see if there are any leaks. They hired a sub contractor that punctured the liner behind the new light that was installed. From the date of installation there was a leak for five straight weeks. They had this company come back and the installer stated the leak was coming from the screw to the skimmer. When I asked how did they know without checking he advised me that they used short screws, because they did not have longer screws! I insisted after two days they come back and check because the pool was still leaking. A diving company came to inspect for leaks, to find a hole behind the light. They had to come twice to patch up the hole. Meanwhile the pool was still leaking. I want monetary compensation for payment for the water company and having to run my water from my home for five weeks. They offered as compensation $250 in supplies!! I paid more than that maintaining the pool water for five weeks. They keep passing me around trying not to compensate me. The liner looks good, I paid over $10k to have it installed only to add the water fee from the company and there is not telling what my water bill will be. Do your homework before using this company!!!!!

New pool installed yesterday. Pool FX arrived bright and early, 10 minutes before scheduled…read more Owner Tom was on site for entire project. Very efficient. My property runs on a slight grade, I was worried about damage to the lawn from the trucks/Bobcat. However, upon completion I could barely tell that they were there (except for the pool:)). They even helped me out with leveling a fire pit project I was working on. Also my 9 year old daughter got a brief lesson operating a Bobcat, big thrill for her. Overall I'm very happy with work and price. I first checked with Royal pools, Pool FX was almost $2000 below Royals price.

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

I'd leave negative stars if I could…read more Just Google the owner, Ernie, you'll see he is a convicted felon who went to prison for defrauding and ripping people off in a similar business. He lies about everything from delivery to setup. We purchased from him bc of his nice sales associate, who is no longer employed there, that's when we began dealing with Ernie, and it all went downhill! We ordered their top of the line swim spa, spent over $45k, ordered in April, delivered finally end of June. It hasn't functioned correctly since the beginning. The pool part is set to 80° but hasn't come below 100° all summer. I'm sure in the winter it will be 40°. Run from this company as fast as you can! We are pursuing legal action.

Have used Chris several times over the years. I will not call anyone else. He discovered multiple…read moreleaks last year (old liner) & repaired it to get thru the season, recommended a new liner. Just had a new liner put in early May & even my installers had high praise for Chris.

Chris did an excellent job! He answered all our questions and took the time to figure out hat was…read morewrong!! Thank you so much!!

Beyond pleased with the time and care taken to get our pool in the best condition in years…read more Highly recommend for their professional and courteous service!

Complete cash and grab operation. Do not even bother. Do your research throughly when dealing with…read morepool contractors. There are very good ones! But the industry is what it is. A lot of bottom feeders seize the opportunity of quick cash. And sensational are bottom feeders. No communications. I've had a problem with my new installed pool for over a year and was never resolved. Good riddance