Mark provided excellent service and recommendations when opening the spa. He provided a thorough…read morecleaning service and his prices were beyond reasonable. Highly recommend

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.

Best customer service! The team at Crystal pools is amazing, they treat you like family and always…read moremake sure to explain every single product that we buy. Thank you all for spreading your knowledge

I contacted Crystal pools to conduct some service for my inground swimming pool. They used…read moreincorrect parts and/or equipment when they serviced my pool. As a result, when I tried to use the pool, the pool was not functioning and the incorrect part damaged my pool. When I contacted them to fix the pool, they denied that it was them that caused the damage. I told them that I was willing to accept the fact that the pool is damaged; I just wanted them to fix it, and I was willing to pay them to fix it. However, they refused to return to my house to fix the pool. I strongly recommend that you do not use this company. If I had the option to give them zero stars, I would have done so, however, the only option is to give them one star.

If I could leave a '0 star' review, I definitely would. Ken…read moreand his crew ripped us off by taking our money and never completing the project. I'm posting pictures that show the state of our pool area right upon their unannounced retreat, after they screwed up the calculations, unsuccessfuly tried to squeeze a bigger pool into a tight space, and realized that they couldn't fix it. They constantly fed us lies and ridiculous excuses (which basically sounded like "the dog ate my homework). Ken initially named a price to which we agreed, then changed it a few times, then took the deposit and was gone without finishing the job. Oh, the address the company is registered to seems to be invalid, which is not surprising for shady scammers.

I can't tell you how disappointed I I am with Ken and Lakeside Pool. I've been doing business with…read moreKen for over three years and always had good service up until this year. I don't know if he lost all his employees or what the Problem is, but the service has been horrible. I asked him the last week of August that I would like to close my Pool and order a custom winner cover and close by the first or second week of September. Well, it's AlmostOctober and nothing has happened. He never scheduled or called back to tell us when and how he was gonna be able to do it.I had to go somewhere else and was taken care of immediately. I would highly recommend that you pass on this company. It's too bad. It used to be a great company now its just A shell of itself.

Royal pools takes care of my spa. I get my water analysis done and they have closed it for the…read morewinter and have recently reopened it. Always very professional and knowledgeable. Highly recommend.

*photo of clean pool was after doing cleaning OURSELVES*…read moreINCOMPETENT. This company lied multiple times about when they would arrive. My pool needed a total rehab as the previous owners neglected the property. In hopes to bring it back to life, we hired this company. They did not connect one of the jets so the pool did not filter correctly. Video on the right shows the pipe that connects to one of the jets flooding. They said "we didn't know what it was connected to so we didn't touch it." Wouldn't you imagine a pool company to know how it works? -Billed us incorrectly multiple times -Did maintenance cleanings on a pool that needed rehab, not maintenance -Took weeks before choosing to shock the pool then asking US why it wasn't clean We ended our contract and it's been about a month to give us the remaining money back. Nothing yet. AVOID.

DO NOT BUY ANYTHING FROM THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCTS!!…read more We had nothing but problems with the $10,000 tub. The service manager is nothing but a money grabber. Wants to charge for warranties parts.

I had them over to my pool twice to get it working. at each…read moreservice call, they just looked at it and told me the problem. They did not stretch one bone to work. i paid a total of $400 for doing absolutely nothing. First, my son watched some YouTube videos to get it fixed, then I ended up with a different pool company.

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

From the owner: With over 30 years experience in the spa industry, Factory Spas Direct was established with one…read moremission: to bring a high-quality affordable Hot Tub Store to the Hudson Valley area. We pride ourselves on offering a superior shopping experience and in the short and long-term relationships we've built with our customers. Pay our showroom a visit and try for yourself. Immediated delivery available with over 25 tubs in our showroom.

Chris did an excellent job! He answered all our questions and took the time to figure out hat was…read morewrong!! Thank you so much!!

Chris did a great job fixing a leak in our pool. He was very responsive when reaching out to…read morecoordinate a day and time to come. Once here, he was very thorough and inspected the pool for additional holes/issues. Once fixed, we stayed in touch days after to ensure the patch was holding as expected.

Beyond pleased with the time and care taken to get our pool in the best condition in years…read more Highly recommend for their professional and courteous service!

Complete cash and grab operation. Do not even bother. Do your research throughly when dealing with…read morepool contractors. There are very good ones! But the industry is what it is. A lot of bottom feeders seize the opportunity of quick cash. And sensational are bottom feeders. No communications. I've had a problem with my new installed pool for over a year and was never resolved. Good riddance