I ordered a hot tub from Rainbow Pools in the spring. We went to them asking for a hot tub within…read moreour budget and they were able to get the right hot tub for us, their recommendations were top notch They guys delivered it to my back patio flawlessly; it is a very precarious destination due the narrow steps. They also supply all the chemicals and toys to go with it- so it's a one stop shopping kind of place. I would most definitely recommend Rainbow Pools.

I hired these people to install a new liner in my in round 20x44 pool. It was very expensive (more…read morethan their average competition in the area) but having used them before for the same job 12 years ago they did a great job so i bit the bullet and hired them again. First there were material delays, then substitute materials were used then they installed in late Fall only to have to uninstall and wait 2 weeks more as the first liner was defective. I should have seen the warning right then as a bad omen. Two weeks later they installed the liner I have now, we balanced the water and closed up for the season. We opened without a problem in late spring. Everything looked fine or so we thought until a closer look a day or so after opening and taking the first swim. We noticed the liner pulled free form the coping in several places and not securely tucked in other places. Called and they sent a team to re-stretch the liner and jam some plastic shims between the liner bead and the coping to keep it in place. Not happy with that it seemed to be fine and I was assured this is what those plastic shims are for and we were only lucky to never have had to use them before. All good now - or so we thought. A few weeks later it was time for the first nite time use. We are now into July. Once we turned on the in pool light we saw numerous wrinkles in the liner. These are on the wall in the deep end that slopes down into the dive envelope. Upon contacting them with pictures they did send someone to look but unfortunately due to the liner patters you can not see them by day. Long story short its now months later (august) and they finally contacted me today with an answer full of excuses ranging form high ground water table causing water pockets in the corners under the liner to a host of other possibilities. . Well that must have come from some page in their excuses book because the last time I checked water runs downhill thanks to gravity. My wrinkles are mid wall in a vertical wall sloped downgrade to the deep dive pocket and NOT in any corners. They further explained the integrity of the pool is fine and while they can not explain it its not their fault but they will be glad to fix because they do not want me unhappy. All I have to do is agree to pay for new water and all labor and materials for whatever time it takes to uninstall and reinstall the liner . Oh how generous of them you might think at a glance. WRONG! Anyone who knows a tid-bit about liners knows you can not drain it and re stretch it especially when stairs and a pool side light are cut into it. so toss in insult upon injury as they treat you like an idiot. Oh and also if it leaks or fails in anyway its not warrantied and on me to cough up the repair cost for new vinyl. Still think its a generous offer? Its really nothing more than the flip of a double bird over a nothing sandwich. They are doing nothing for nothing and I have to assume all the risks and costs. Now working mechanically myself for years I'm no fool. M y pool is 27,000 gallons of water over a mason bottom and galvanized frame and concrete footings. It is set in bank run soil with excellent draining strategically placed where perk test prior to install proved no water table issues and proved excellent downward drainage. The pool is up grade of a flood plain, drainage canal and retention pond to handle any ground water should any become a high level. All of these have been bone dry all year. Its not a high water table issue. It is however clearly a shotty installation where the air was not adequately vacated during the install and compounded by insufficient stretching at installation thus causing the spring need to come back in the first place. in short they basically told me they wont fix it unless I pay for it and if the fix fails a new liner would be required at my expense. They use to provide quality service and like others have stated at premium prices . Now while the premium prices remains true the quality has went poopy on the bed sheets! Defiantly not worth calling them at any price now days. Their quality care has vanished and while thy are nice to talk to they are politely very clear as to they just don't care because once the bill is paid you own it. Bottom line - My advice - when it comes to Rainbow if your in the market for anything pool do your best Forest Gump imitation and RUN FOREST RUN!! Avoid them like the black plague. Quality customer care and workmanship has set sail as I believe so has the original owners I hear. This rainbow is clearly after YOUR pot of gold at any cost and cares not about quality.

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

I hired ACUAFIX Pools Solutions to install my pool and surrounding patio. The pool itself took…read moreabout a year to be done. I had to keep pointing out things that needed to be done. Approximately three months after completion, the pool still had not passed final inspection. The company handled the permit and communications with the inspector. When the final inspection failed, they forwarded the report to me, and told me to take care of those things. Instead of actively resolving the outstanding requirements. Mind you I have no idea how to get most of these things done, since I am not a contractor and I never had to deal with these things and from the beginning they were taking of the permit and what was needed for inspection. I have never even met the inspector even once. And I had no idea from the beginning those things were going to be needed to passed and close the permit. Now I have a survey open, they got paid all their money because I didn't even know these things were gonna be needed. They block my number and they are not responding to emails. I paid 125k total for a pool. I was told that everything was going to be handle by them from start to finish. Now my only option is to take them to small court claims and that's exactly what I will do. Shame on them. Do not use them. If you do please make sure they told you everything and put it on paper. What will be needed to get the permit and close the permit. I didn't know so I didn't asked and those things were never mentioned. He make sure he gets all his money before telling me about final inspection.

I loved these guys. They did my pool a few years ago and never had any problems. This year I had…read moresome damage to to all the snow and ice. I called them up to help with the damage and they came on a Sunday to fix it. They really are the BEST installers in the area.

After they cancelled on us 3 times, they finally showed up. They worked for 45 mins, left in a…read morehurry and leaving a crater 21ft round in my yard. Something that should have cost $1300, was now going to cost $2800 because Mark said I needed to add dirt/rock mixture to level my land. Before this project began, I asked Mark to come out and asses my land, he said no worries, I know Washingtonville.Yea, he knew my area so well that its going to cost me more money to fix the damage him and his company did. A pool was was going to cost intotal 5k is now going to cost 8k. Thanks!!!

NIGHTMARE!!!! -- DO NOT PAY THEM UNTIL THE JOB IS 100% COMPLETE…read more I live 1,000 miles away and hired Royal Pools to refurbish a pool at my elderly mother's house in New York that had basically turned into a swamp. They were the highest price but came highly recommended by neighbors and I didn't want to cut corners and take a chance. At their request, I made the mistake of paying them when the job was "almost done." In the time it took me to run to the store and come back, they packed up and left without finishing the job. Like other reviews have said, their attitude went from great to downright hostile the minute they had their money. I spent $25,000 to have this pool refurbished, and they left me with a pool that is unfinished, leaking, unable to properly circulate, and with no chemicals in it. It is now starting to turn back into the same swamp I paid them to fix. Now I have to take more time off work and fly back to NY to find a company to finish the job. If they'll do this to a 75 year old widow, I doubt they'll care about taking your money.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

I love the outside deck because it makes it like an outdoor pool but with the advantage of an…read moreindoor pool in that it's more shady and less sun exposed.

This pool is in the same building as a fitness center which makes for a convenient spot for people…read morelooking for this combination. The pool is good sized and ranges from four to six feet deep. It's split between single lanes and a wider section for open swim during scheduled times. Lessons and classes are offered during the day for babies up through seniors. This can impact open swim so it's best to check out times available. Information can be found on their website and Facebook page. They have various membership options and also allow drop ins for $10 a day per adult. There are locker rooms and a family changing room. There are bleachers and chairs for observers and a cute outdoor pool deck area when it's warm. The staff has always been polite when we go and are willing to answer questions about lessons and other things. There are weekend events such as family swim party and BBQs. Overall a nice place to go and swim for a bit without a huge cost to be a guest.

Everyone I've ever had the pleasure of speaking to, at this family owned Pool company, is nothing…read moreshort of fantastic. For the past three years, they have helped me open, close, and teach me the ins and outs of taking care of my pool throughout the seasons. I am forever grateful. Thank you for all you do for our community.

If I could give these guys a zero, I would. The pool has never run right since switching to them,…read moreyet the answer is always to replace the equipment every single time, i have replaced almost every part! Just tried to charge me for a pool opening they didn't do. Asked why I didn't pay the bill, I said I have left 2 voicemails and stopped by the store to talk about the bill but the guy plays dumb. They don't care about the business, there are better and more honest businesses out there.

So easy to deal with. I made an appointment for water delivery 30 days in advance, last minute the…read morepool company changed my appt. No problem, Malley still delivered 2 tanks of crystal clear water with very little notice. The driver was kind and left no trace. I highly recommend this company.

Excellent they are wonderful. I need water for the pool. I called them. They came out within a day…read moreor two professional very nice. Excellent truck drivers highly recommend them.

Professional......trust worthy and a fair price. Wonderful workmanship! I highly recommend if you…read moreneed a new pool liner give them a call.!

I can't say enough great things about the service provided by Shawn and team at Aqua Kings. A new…read morehomeowner and first time pool owner - I was in over my head getting set up for summer. Shawn was incredibly helpful, hard working, patient and did an amazing job. I would HIGHLY recommend Aqua Kings to anyone looking for someone to help with any pool related projects.