We hired Aquafix to replace our pool liner and Carlos and his workers were excellent in every way…read more Each member of the team knew exactly what their job was and did it with professional knowledge with a very positive outcome. We would highly recommend these experts to do any pool work you might have. the work was done quickly and neatly and all were pleasant to deal with. definitely 5 stars Dianne Puttlitz

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

2x has replaced liner over the last 12 years. He is honest and does great job!!!!! Saves water from…read morepool before pulling old liner!

My husband and I were looking for a company to replace our pool liner after discovering a tear,…read morewhich was causing leaking. It's a big investment and we were looking for the right company to do the job. We met Shiela who gave us pricing after seeing our pool. We picked out a liner, signed a contract around June 17th and were told our pool would be measured shortly after for a liner and the work would be done the week of July 18th. We also left a deposit, which was half of the total cost. We were notified that someone had come to measure the pool but couldn't because there was water collecting from the rain and we needed to pump it out. We weren't advised of this ahead of time but pumped it out and were told it would be measured on another day. The day came and went with a No show. We were pretty lenient and allowed for the measurement at anytime. We reached out because we hadn't heard anything and were given an excuse. We were given another date and yet again, a No show. This went on for quite some time and we kept pumping out water but it also kept recollecting because no one would show up. We also had to constantly reach out as no one reached out to us. Finally, a week before the scheduled repair date, the measurements were done, despite the water that collected. So this could have been done from the beginning as the condition of the pool is worsening because of the delays. We hear nothing until the week of our repairs. Shiela decides to advise us that we also need a new floor that will cost an additional 3k, which was probably worsened by water sitting there waiting for this work to be done. Once finding this out, the week of repairs, where a contract was signed, we asked for pricing for the floor along with making the pool less deep. We requested this pricing because it was something we were planning to do in the future but didn't think it would make sense to redo the liner and floor again shortly down the road. We might as well tackle it all now. Shiela was totally not interested and could care less. Told us to have our money back and was completely fine with us finding someone else to do the pool, just didn't care or couldn't be bothered with us. She wasted our time and breached a contract. Who knows how long we'll have to wait and what the condition of our pool will be. I'm absolutely disappointed with this company and wouldn't recommend them at all. I regret wasting my time. If you'd conducted your business properly from the beginning then we would not have wasted a month for no reason,

Heartbreaking news - John is going to stop servicing my neighborhood. But the six months we had…read moretogether were the best of times - my pool has never been cleaner or more sparkling blue. John is honest and candid and reliable, and is very solution-oriented with my troublesome pool. He is courteous and communicative and OH JOHN, PLEASE DON'T STOP COMING TO MY NEIGHBORHOOD! Whimper. Can't recommend JME Pool Services enough. Truly. Best of luck to you, John - you certainly deserve the successes you may find.

I have been through 3 pool guys since becoming an owner of a home with a pool and I've finally…read morelanded on a great guy. John has been servicing my pool for about two months now and its the little things that matter that ultimately have an impact into how your pool will look. 1. He's honest. When he shows up he puts the work in. He doesn't throw chems in the pool and bail because the home owner might not be home just to collect $$ 2. He's on time. To date, he hasn't missed a scheduled service and shows up every week at the same time. 3. Communication. He communicates everything thoroughly from the initial call. 4. Detailed. He puts the work in when he services your pool. He vacuums my pool even though I already have a vacuum. Those little details. Overall, he's just a nice guy and my pool is sparkling. I just cant find anything negative in my first two months. Keep up the great work John.

Best customer service! The team at Crystal pools is amazing, they treat you like family and always…read moremake sure to explain every single product that we buy. Thank you all for spreading your knowledge

I contacted Crystal pools to conduct some service for my inground swimming pool. They used…read moreincorrect parts and/or equipment when they serviced my pool. As a result, when I tried to use the pool, the pool was not functioning and the incorrect part damaged my pool. When I contacted them to fix the pool, they denied that it was them that caused the damage. I told them that I was willing to accept the fact that the pool is damaged; I just wanted them to fix it, and I was willing to pay them to fix it. However, they refused to return to my house to fix the pool. I strongly recommend that you do not use this company. If I had the option to give them zero stars, I would have done so, however, the only option is to give them one star.

I can't recommend Kenny enough!!!! I didn't expect a call back so quickly, a fair quote that he…read morestuck to, and such wonderful work! He takes the stress out of owning a pool!

If I could leave a '0 star' review, I definitely would. Ken…read moreand his crew ripped us off by taking our money and never completing the project. I'm posting pictures that show the state of our pool area right upon their unannounced retreat, after they screwed up the calculations, unsuccessfuly tried to squeeze a bigger pool into a tight space, and realized that they couldn't fix it. They constantly fed us lies and ridiculous excuses (which basically sounded like "the dog ate my homework). Ken initially named a price to which we agreed, then changed it a few times, then took the deposit and was gone without finishing the job. Oh, the address the company is registered to seems to be invalid, which is not surprising for shady scammers.

Professional......trust worthy and a fair price. Wonderful workmanship! I highly recommend if you…read moreneed a new pool liner give them a call.!

I can't say enough great things about the service provided by Shawn and team at Aqua Kings. A new…read morehomeowner and first time pool owner - I was in over my head getting set up for summer. Shawn was incredibly helpful, hard working, patient and did an amazing job. I would HIGHLY recommend Aqua Kings to anyone looking for someone to help with any pool related projects.

Nice pool store, very large. They also sell hot tubs. They have your usual pool chemicals but also…read morea lot of stuff for the pool like games, floats, lights, etc. My friend got a big container of chemicals and they were very nice and put it in the car for her. The pool floats, etc are a little overpriced so it wouldn't be my first choice to get something from here but if you really want something right away, this is a good place to go.

These people are horrible service providers. They left me stranded for weeks between visits and…read morenever even got my pool open in time for summer! I had to tell my very young daughter that we couldn't use the pool this year and she was so upset! This company will treat you like garbage as a customer, and overcharge for poor service. They only make time for you when the bill becomes due! Skip this headache. This company SUCKS!

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.