Pound for pound, the best option for firewood in Dutchess County. The service, the quality, the…read moreprice? Just an unbeatable combination. The wood arrives exactly when they say it will. It's split down to a size that is ready to burn without any further work on your part. Well-seasoned, unlike those big white plastic bags full of wet garbage that others will sell you. Half the price of the kiln-dried options around here. I wish I had found these folks sooner!

From the owner: We are a small, family owned business priding ourselves with transparency and fantastic…read morecommunication skills. Our friendly team will be able to assist you with solutions for a wide scope of outdoor projects. No idea too small, call or email today!

What an amazing company. We had to deal with a biohazard situation and they were timely, affordable…read moreand thorough. We will definitely recommend them and would use them again if the need arises! Thank you!

I called this company after a pipe break and they absolutely destroyed my home with their clean-up…read moreand demolition. They were referred by my insurance company so I called them right away - big mistake. I highly recommend you look elsewhere. When I talked with their reps I felt like I was talking to John Gotti's people. They talked to me like I was a child and discounted my concern. It was horrible. my house is still in ruins because of what they did. They purposefully walked on beams to break them and had no respect for my property. They're trying to make more money at every turn. in any case, they left me feeling sick and disgusted. I highly recommend that you look elsewhere. I'll try to attach before and after shots so you can see how they ruined my home.

Not too sure who was hired to give a great review?! I've had issues after issues with this company…read more Many calls, babysitting the employees, they cut many corners on things. Of it wasn't for my boyfriend to check on things nothing would've been cleaned properly. Mind you it cost us $14,000!!! Not happy at all and we're not close to done! I asked to speak with the owner and never received a call. This is ridiculous! RUN!!!

I cannot say enough about this incredible family business. Since we are coming in on Thanksgiving,…read moreI want to make sure that I recognize the incredible people at First Call Restoration. how thankful I have been for their work, ethics, and humanity during several horrible home disasters.

After 8.1 inches of rain, water found its way in via an unsealed electrical line drilled through…read moreour foundation. Called them next morning and estimator Cody would have been on site same afternoon if not for poor judgement on part of office staff who called, got voicemail and cancelled the visit. After calling later that afternoon and explaining someone is home was there all day, Cody arrived next morning on Friday. Paperwork arrived via email but with all of the essential Servpro info blank. Had to call the office and request it be filled in and returned for our signature . Inspection was detailed as well as the explanation of the process and cost. Cleanup team arrived promptly Monday morning and cut out sheet rock removed insulation and carefully removed baseboards. They setup two fans, a dehumidifier and returned to remove the equipment next day - earlier than written estimate, so a discount should have been applied. The invoice reflected full price so the office needed to be called on that too. Overall actual services = five stars Office = three stars Only surprise? Equipment is LOUD. Expect to vacate the space under remediation

We had a septic leak in the basement with mold . We were quoted a four to six week remediation and…read morerebuild time. It took four months. The project manager never showed to supervise the crew. The project failed environmental inspections three times at $855.00 each because the cleaning was not done as required. They destroyed some personal items and broke a baseboard heater which they replaced for $843.00. there was a leaking pipe which was ignored. The repair required a second visit from a plumber with a charge. On top of it all, we got a call from the office demanding final payment before the crew had finished and left. Call s and letters to the owner have been ignored.

Making a bad situation far, far worse…read more I recently had a catastrophic plumbing failure flooding 2/3 of the downstairs of my house. Worse still, I was 1,000 miles away and unable to return home. The good news is that upon calling ServPro they immediately called me back and had a project supervisor on the ground to access the situation and come up with a plan. That too was handled quickly and, as I was not able to be there (though I had eyes and ears there thanks to helpful neighbors) the project manager assured me that I would receive regular updates and that nothing, outside of the saturated sheet rock and flooring would be removed without my approval. If it were just for this, I'd give them **** But the situation got much worse very quickly. First, the project manager, despite repeated assurances she'd keep in touch with pictures and detailed updates did not follow through. My repeated requests for updates were only occasionally acted on Then, a set of handmade solid wood kitchen cabinets, despite having registered as low moisture on the project manager's detector, were ripped out and disposed. (this, despite a neighbor/contractor who was on hand and confirmed the low moisture/mold reading.) Next, the project manager contacted me to apologize that, in moving a handmade bluestone countertops, they were cracked and were set aside. It was in the process of trying to resolve these mishaps that I encountered the worst customer service in my life and the situation got far, far worse. The Servpero owner in all of my phone interactions was dismissive, curt, insulting and condescending continually interrupting me. Next, not only did he deny the condition of the kitchen cabinets, he lied by saying I approved their removal (the form which is supposed to list all the thrown out house contents was blank.) Further, when I told him about the countertops he made the astounding lie that I had authorized the removal of the stone countertops but refusing to produce proof or payment All attempts to resolve this situation amicably were met with an insulting and disrespectful tone, an astounding anti-social tact for someone dealing with people in the midst of catastrophic loss. Note, that if there was a way to give less than *, I would quickly do it and still fell I had given them too much credit. Please, please please, don't do as I did. Avoid these awful people and find someone --- anyone - else to do the job and avoid a far worse catastrophe.

I have never experienced such an unprofessional owner of a company. I had a flood in my upstairs…read morebathroom that ran into my sons bedroom downstairs. I called them right away because I was told that they were a very reputable company. The owner of the company wanted my landlords information immediately before even coming out for an estimate. Due to personal reasons I have been handling any and all maintenance on his home. They ended up sending out an amazing estimator who was very kind and understanding that my son had been displaced due to this flooding. When I called to get a copy of the estimate for my landlord, the owner was extremely rude and condescending and told me she would not speak to me because I was not the homeowner. I explained that I was handling things and why and she still refused. I then contacted my landlord and explained to him that he would need to call to get a copy of the estimate. He told me that they would fax it to him. It's been two weeks today since the estimate, and still nothing. So I called the owner once again to inquire about the estimate, again she was extremely rude and condescending. She told me that she spoke to the landlord and he would get the estimate when it was completed with the same nasty tone as she had prior. I told her to forget it. Hopefully other people will have better luck and she will work on her customer service skills.