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    Royal Pools & Spas

    Royal Pools & Spas

    (19 reviews)

    $$$

    My wife and I have been seeing Royal Pools and Spas at the Dutchess County fair for years both of…read moredreaming that one day we would own a bullfrog hot tub. We finally purchased our new bullfrog tub in June from their Poughkeepsie office and had the pleasure of being their new salesman Darius first customers .without a doubt Darius and Leslie were both professional and knowledgeable about the the sale of our hot tub.. we are glad we picked royal pools and spas in poughkeepsie!

    REAL HYDROTHERAPY and TAX DEDUCTIBLE, too!…read more My wife and I bought the A8L Bullfrog hot tub 3 months ago, and we are delighted. We use it every day, sometimes twice a day. We shopped at 3 different hot tub showrooms and Royal Pools and Spas was the only one to offer a "wet test." (Thank you, Leslie!) I really wanted to see if we could clearly feel the effect of these cool interchangeable "jet packs." The answer is YES! You must experience the Four Oscillator 201 jet pack. It really gives you a kneading back massage, as long as you want, where you want it. The waterfall, beyond being merely cool, really gets hot water to muscles on the upper neck and back of the head. When you turn off the waterfall feature, it has 4 firm jets which really get into your back. The Neck Blaster jet pack does the job well. You will want 1 lounge chair, but you don't need 2. The lounge chair gets jets on your legs, feet and back, at the same time. Besides being relaxing, warming and de-stressing, it provides real hydrotherapy for sore muscles after vigorous exercise, yoga, muscles damaged from surgery, aches and pains from previous car accident or other trauma, arthritis, etc. The design and engineering of the bullfrog hot tub are praise-worthy. I appreciate all the thoughtful details: the external and internal lights, lighted cup rests, arm rests, wrist jets, hip jets, foot jets, control valves on each jet pack, easy to understand control panel. Kudos! Hey Bullfrog designers and engineers: Could you possibly relocate the bottom drain from the bottom of the sidewall to the flat bottom of the tub for better draining, so we don't need to use buckets, a shop vac or spa pump to drain the water? Royal Pools provides a starter spa chemical kit, steps to get in and out, a cover and lifter arm. Make sure to ask for the handrail, too. You will need and use it. BONUS: As an experienced CPA tax specialist in Staatsburg, NY, I can say that this spa is definitely TAX DEDUCTIBLE, by individuals and businesses, according to the Internal Revenue code. Make sure you take advantage of this. What could be better than a government tax deduction/subsidy of YOUR hot tub? Now, we spend more time outdoors, during the day and at night, and we feel better. This hot tub was one of the best decisions we've ever made! Thank you, Royal Pools and Bullfrog. Best wishes, Robert Greene CPA CMA

    Culligan - Floor starting to buckle

    Culligan

    (58 reviews)

    I had a very disappointing and concerning experience with Culligan…read more A water bottle delivered to my home had tape placed under the handle, making it not easily visible. The tape was covering a crack in the bottle, which I did not notice at the time of delivery. This strongly suggests the bottle was not properly inspected prior to being refilled and sent out. That bottle leaked, causing water damage to my floor. This is not a minor issue--it's the result of a clear failure in basic quality control. I reached out to the company via email and follow-up voicemail and did not receive a response within a reasonable timeframe. No acknowledgment, no attempt to resolve the issue. At a minimum, customers should be able to trust that containers are properly inspected before reuse. When that fails and causes damage, the expectation is that the company takes responsibility. If this matter is not addressed, I will be pursuing a formal complaint through New York State consumer protection channels. There are far more reliable, responsive, and customer-focused water delivery companies available. Based on this experience, I would strongly caution others before using this location.

    Never answer phones. Slow to make appointments and slow with salt delivery, If you need something…read morestart calling at least a week in advance. Best time to call is 8AM and go to sales, no matter what you need. They are the only ones to answer. Guy who delivers salt is nice and polite.

    Titan Drilling Corporation - Orville helped w my patchwork repair on his way the hill with the digger. Above and beyond! I'm grateful for his kindness!

    Titan Drilling Corporation

    (15 reviews)

    I had a great experience working with Titan Drilling regarding my water pump and estimate. They…read morewere very professional, prompt, and easy to communicate with throughout the process. I received a timely response, and the estimate was clear and thorough, which made everything feel straightforward and stress-free. Thank you Ralph , I appreciate you.

    ABOVE & BEYOND! I…read morewas afraid to shower. I was afraid to poop. When water barely drains, reality hits: I needed help ASAP. I called Titan the next morning, and Orville and Kess arrived within hours. The rest of the reviews give evidence of the details of their skills: Orville knew what he was doing, even with my very old plumbing and septic. It took him one day and Saturday morning to address an old house complicated problem. (The other local company that called me back said they wouldn't be able to get to me until "maybe next week".) Let me just say: BELIEVE THE REVIEWS. These folks care and were not going to leave me desparate and without working utilities. Moreover, Orville DID MORE THAN ADDRESS my septic. He helped with a few issues beyond the scope of the job, one I didn't even discover until he had gone. If you expect a company to take advantage of a single woman living alone, forget it. This is not that company. These two explained everything in great detail, every step of the way, even beyond the scope of the septic I hired them to fix. Their expertise extended to my driveway gravel repair and to a downed limb nearby. I'm going to get a filter from Titan for my spring box next. Ultimately, they care. That's the most underrated aspect of these reviews: Orville, Kess and Ted (the man who took my initial call) actually care. And as someone else has stated, the bill was well within the range of reasonable, especially given the hard work they did and the kind of work it was. I can poop and shower again ! I'm so grateful and will be calling Titan again for all of my plumbing, well and spring box / water issues in the future. It was a true pleasure to be the benefactor of Orville's and Kess' help and expertise! Thank you!

    Like Water - waterdelivery - Updated May 2026

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