Exceptional knowledge base. Work with you rather than just sell product. Knows pools much better…read morethan competition in the area.

Their customer service was not the best. They came to my home to measure for a pool liner and they…read morenever bothered to reach out with an estimate or at the very least let us know they were unable to complete the job. Their supplies are super expensive and the owner (male) came to my home and looked homeless. He even had a hole in his pants next to his private part. He looked a hot mess. Again, very unprofessional. 'Til this day, no call with a quote on the liner (not that I would give them my business at this point).

I waited to write this review to make sure I was 100% satisfied with our pool install. Our…read moreinsulated above ground pool with stadium stairs was purchased from the manufacturer during the winter months. When we were finally ready to install it, we got a few estimates. Most of them came in around the same price. However, Carlos was the only one who came out for the estimate immediately and the the only one who got back to is promptly, which I appreciated. The Aquafix team started shortly after, answered all my questions along the way and set my mind at ease as a new pool owner. The team's attention to detail was apparent and 2 months later I am grateful they built me a solid pool. 100% would recommend.

I hired ACUAFIX Pools Solutions to install my pool and surrounding patio. The pool itself took…read moreabout a year to be done. I had to keep pointing out things that needed to be done. Approximately three months after completion, the pool still had not passed final inspection. The company handled the permit and communications with the inspector. When the final inspection failed, they forwarded the report to me, and told me to take care of those things. Instead of actively resolving the outstanding requirements. Mind you I have no idea how to get most of these things done, since I am not a contractor and I never had to deal with these things and from the beginning they were taking of the permit and what was needed for inspection. I have never even met the inspector even once. And I had no idea from the beginning those things were going to be needed to passed and close the permit. Now I have a survey open, they got paid all their money because I didn't even know these things were gonna be needed. They block my number and they are not responding to emails. I paid 125k total for a pool. I was told that everything was going to be handle by them from start to finish. Now my only option is to take them to small court claims and that's exactly what I will do. Shame on them. Do not use them. If you do please make sure they told you everything and put it on paper. What will be needed to get the permit and close the permit. I didn't know so I didn't asked and those things were never mentioned. He make sure he gets all his money before telling me about final inspection.

The customer service and communication with Under The Sun has been IMPECCABLE which is something I…read moream finding to be rare these days. Jim & Andrea answered all of our questions promptly and thoroughly and I would highly recommend them for a future project. I contacted 6 companies inquiring about a pool and they were the only company that had the decency to return my messages which they did right away. Thank you Jim & Andrea!

The customer service was great -- until the pool was finished. Soon after, we noticed the liner was…read morenot properly installed, and I've been trying to get Jim out to take a look since early August -- to no avail. I call, he promises to come, and nothing happens. I call again, he promises to come, nothing happens. It's now late October, and I've lost my patience. The pool looks beautiful -- but looks can be deceiving, and it's clear that the liner was not properly installed. The customer service since they took my last check has been absolutely appalling. I couldn't be more frustrated.

We purchased a Vita hot tub from Valerie in the Pleasant Valley store who was extremely pleasant,…read moreattentive and knowledgeable. I would highly recommend them and asking for Valerie for any of your hot tub needs.

The service here is poor, they don't seem to know what they are talking about. Drove an hour…read morebecause they confirmed they had the product needed only to get here to be told they don't have it. You would be better off shopping online or elsewhere with wise sales team.

Was told by another pool guy that I had a leak in the line from the filter and that I should call…read moresomeone to locate the leak. Once it was located, he could come back and fix it (quote $4 - 5K to repair). Called PV Pros to come out to look for the leak. The service tech, Justin, told me there was NO LEAK and that the filter just needed to have the air released, which he did. Filter operates fine. After the 7/4 storms, the pool water turned green. Not inviting to swim in. After trying a few remedies that didn't work, I called the store and Tim suggested I bring in a H2O sample to figure out what the problem could be. After he did the test, he told me it was metals in the water and gave me the correct additives and explained how to fix the problem. Following those instructions now. Tim also said that he will do another H2O test next week to make sure everything returns to normal. I don't know whether PV Pros rate is/was competitive but when you have a positive experience with a company, sometimes any extra cost is well worth it! I will now have PV Pros do all the servicing on my pool.

When on the search for a pool company to service our pool on a weekly basis, we first looked into…read moreRainbow Pools as we have used them for a variety of services, but they had a lengthy waitlist. A quick Yelp search and Request-a-Quote later and I found Precise Vision Pros who quickly responded with what I felt was a reasonable quote for summer services. I really love this company. I've had some issues with other folks that have serviced our property in the past (we rent out our home and do not live close by) but this summer has been a breeze with Precise Vision Pros. They are always prompt to respond to my emails and are so courteous when it comes to processing payments. While they do ask that you pay half up front, I had arranged services well in advance of the summer and they kindly allowed me to pay that deposit in early May rather than February. Beyond the amazing Sara with whom I've been in regular contact about services each week, I must note the quality of services overall. Each time we've visited, I'm happy with the water quality and vacuuming. They are always on top of any incoming weather that might affect the pool and arrange visits accordingly. I also love that they provided complimentary critter life savers (floats that save lives of unsuspecting frogs and small animals that might have fallen into the pool). Sadly, I'm moving after this season, and I'll really miss working with this company. They really were lifesavers for us this summer!

Hot tub fixed lickety split! Pump was air bound. Communication was good prior to the repair as…read morewell.

This year we were plagued with staining on our fiberglass pool. After several attempts at…read morecorrecting this problem by using the internet to no avail, we called Kevin at Rainbow Pools. He immediately started working on the staining problem. We visited Kevin daily with our pool water as it had to be within very specific guidelines in order foe the stain treatment to work. Thanks to Kevin our pool is finally clear for the first time since it was opened in May. Great work Rainbow Pools.

I ordered a hot tub from Rainbow Pools in the spring. We went to them asking for a hot tub within…read moreour budget and they were able to get the right hot tub for us, their recommendations were top notch They guys delivered it to my back patio flawlessly; it is a very precarious destination due the narrow steps. They also supply all the chemicals and toys to go with it- so it's a one stop shopping kind of place. I would most definitely recommend Rainbow Pools.

So far after using them for a couple of weeks for weekly maintenance all is well. My last pool…read morecompany, Pool Potions, fell apart in their office/scheduling. Nelys had a great office and communication so far and service of the pool meets expectations!