B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

We had a great experience working with The Pool Boss on our new inground pool. From the beginning,…read morethe team was professional, punctual, and extremely communicative throughout the entire process. One of the things we appreciated most was how well they kept us informed. They were responsive to our questions, clearly explained each step of the project, and took the time to make sure we understood what was happening and what to expect next. Building a pool is a major undertaking, and having a team that communicates effectively and follows through on commitments makes a huge difference. We really appreciated the attention, professionalism, and customer service throughout the experience. Thank you to the entire Pool Boss team!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

I got in touch with Crystal Clear Pools after moving to the area, and asking the previous owner who…read morehad been servicing their pool. Boy am I glad I did! These guys make owning a pool what it should be ... a true luxury. I've had a few problems since taking over the house and the pool, and each time Crystal Clear has been responsive and professional. They have acid washed my pool, upgraded my filter, open and closed the pool, and maintain it all season. As some others have mentioned, they are even quick to respond when you have an immediate problem! I had a party last year, and let them know the Thursday before ... they re-did their regular schedule to accommodate a Sat. morning cleaning so that the pool would look awesome for the party! If you're in the area and looking for a reliable pool company, I recommend these guys without hesitation. It's just one less thing I have to worry about in the summer!

Tech are not very knowledgeable. Came out 3x for same problem still is working properly.read more

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

I'd leave negative stars if I could…read more Just Google the owner, Ernie, you'll see he is a convicted felon who went to prison for defrauding and ripping people off in a similar business. He lies about everything from delivery to setup. We purchased from him bc of his nice sales associate, who is no longer employed there, that's when we began dealing with Ernie, and it all went downhill! We ordered their top of the line swim spa, spent over $45k, ordered in April, delivered finally end of June. It hasn't functioned correctly since the beginning. The pool part is set to 80° but hasn't come below 100° all summer. I'm sure in the winter it will be 40°. Run from this company as fast as you can! We are pursuing legal action.

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

Do NOT use Erik with the Spa Valet…read more While knowledgeable, we have had problems for years with inconsistent service and a lack of accountability. We put in our hot tub a few years ago, and we hired Erik almost immediately for weekly service. The first year, service was good and we had no complaints other than our weekly service was rarely weekly. As time passed, our rarely used hot tub always had a problem and was never working properly on the random times we were trying to use it. The past year, our weekly service was almost non existent. I texted repeatedly because our water levels seemed to consistently be low. In January, we were told we needed a motor. We purchased a new motor and we were asked to renew our annual contract in April. After expressing concern that no one had been showing up, I was told they had staffing problems and that Erik would show up personally on a weekly basis and would provide proof of service. Erik showed up once two weeks after signing a 6 month contract to let me know we needed a new cover. We paid for the cover in full, and he has never come again. It's my understanding that he is having some personal issues; I tried to be understanding and asked for responses to my texts and actual service calls. Erik never showed up again when he said he would and stopped texting me. We have since had someone else come out to address our hot tub only to be told that we have had a leak for over a year and that some lights have burnt out.

NIGHTMARE!!!! -- DO NOT PAY THEM UNTIL THE JOB IS 100% COMPLETE…read more I live 1,000 miles away and hired Royal Pools to refurbish a pool at my elderly mother's house in New York that had basically turned into a swamp. They were the highest price but came highly recommended by neighbors and I didn't want to cut corners and take a chance. At their request, I made the mistake of paying them when the job was "almost done." In the time it took me to run to the store and come back, they packed up and left without finishing the job. Like other reviews have said, their attitude went from great to downright hostile the minute they had their money. I spent $25,000 to have this pool refurbished, and they left me with a pool that is unfinished, leaking, unable to properly circulate, and with no chemicals in it. It is now starting to turn back into the same swamp I paid them to fix. Now I have to take more time off work and fly back to NY to find a company to finish the job. If they'll do this to a 75 year old widow, I doubt they'll care about taking your money.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.

Tony who is a pool specialist is absolutely the best at turning our pool into the special one that…read moreit is now. He is the consummate professional! Technically superior to anyone that I have used in the last 25 years. He is always on time, very knowledgeable, an excellent communicator and really cares about doing the best. I highly recommend him and the company for sending the very best.

I've had my inground pool for over 30 years. I have dealt with Crystal pools for years, recently…read morewith Lakeside Pool, which was a total disappointment. So I took a chance and I called Anthony at Backyard Bosses and I'm so glad I did. He is the ultimate professional and he did a wonderful job fixing my pool. I would highly highly recommend you use his company. Thank you so much Anthony for all your help. With all the crap I had to deal with with Lakeside Pool's, you saved the day.

After 13 years of being unattended, GIRON POOL SERVICES…read morecompleted a massive recovery of a once beautiful pool. The owner, BYRON, and his crew worked tirelessly through a very long day. In the end, my pool was opened and chemicals were applied. The area was hand weeded and overgrowth was cut back. Entire area was power washed including pavers, fence, walkway and pool cover. The paver area was resanded. Byron, inspected and cleaned the filter, as well as inspected the heater. He provided me with his expertise with regards to future operation of the pool. He had his very hard working, extremely polite workers also clean my front walk and front of house which was not included but he has an eye for detail and perfection. I am so very grateful for his knowledge, professionalism but in the end, his kindness. The world sure needs more BYRONS and GIRON POOL SERVICES. Thank you Sir, for your outstanding service.

I can't say enough about the great service I have received from Byron & his crew at Giron Pool…read moreService. Byron is always available to answer any questions & is quick in resolving any issues that arise. My pool opening went very smooth & staff members are professionals that know what they are doing.