I had a leak in my in ground pool tried 3 companies no call back they where efficient and…read morereasonable and even gave a guarantee Best company!!

We hired Best Pool to replace our liner and then close our pool for the season. They were great…read morefrom start to finish. Returning our call immediately and promptly coming over to give us a price for the work. Aaron and Victor are terrific and I couldn't recommend their service more highly.

Our old pool heater wasn't working. I was in the store getting chemicals and asked if they could…read moresend someone out to take a look. They were able to come the same day! Unfortunately, the heater was too old to fix. I was given an estimate for a replacement and they were able to install it the very next day. Their crews are very knowledgeable, friendly and neat. Super quick turnaround in the middle of summer is completely unexpected but greatly appreciated. Highly recommend!

I give them one star because they actually showed up so once in a while.I gave them one star…read morebecause they actually showed up once in a while.I've scheduled pool closings for the last three years and they've never showed up on time. This year they were supposed to show up on a Saturday they canceled promised without a hitch to come on Wednesday no one showed up they never called. Promise to come today Saturday no one called no one showed up and now they're closed.Promise to come today Saturday no one called no one showed up and now they're closed. I really shouldn't have even given them one store I'm being gracious

First time in my life that Ive taken the time to write a review, but I absolutely felt it necessary…read moreto WARN you all about this company. STAY AWAY!!!! Overpriced. Dishonest to a point bordering on fraudulent. Incompetent. We hired the company to "open our pool".....$1000 bucks (which is ridiculous)....and they leave a note that says: "Will have to come back to finish the vac, backwash, and balance the chemicals *Pool was a bit murky, so we left the system running 25/ in service until we return" Im not sure, but sounds to me as though they didn't finish the job and they are coming back, right? NO!!!!!! I called to ask when and they said they would send someone out for and additional $500 bucks...and stupid me, I agree!!!!! because Im the type of sucker that a business like this relies on taking advantage of. So thats the end, right? NO!!!!!!! They don't show up and when I call again, its my fault!!! So now we are two weeks and about $1500 bucks into getting this pool open and still no end in sight. But is that the end? NO!!!!!!! We were charged nearly $1000 bucks to replace 15 small tiles!!! Why? IDK....perhaps they flew artisans in from Italy. $2500 bucks....15 small tiles.....and a bowl of water I can not swim in.....do yourself a favor.....find someone that has some pride in their business, some sense of value for the customer, and frankly someone that will be around next year.......because these guys will go under and deserve it. AND SHAME ON YELP FOR MAKING ME GIVE AT LEAST 1 STAR!!!!

My ~45 year-old in-ground vinyl pool finally succumbed to all it's electrical, plumbing, equipment,…read morecoping and deck problems just before COVID started. We spent over a year trying to find a fair priced, communicative, and quality contractor who was even available to do the renovation work. We had ridiculously high quotes, quotes not itemized, blatant gouging, and folks who would not even return phone calls. Then we found Brian and Northstar Pools. From the first moments, I knew this was not your average NJ contractor. He was extremely polite, knowledgeable, humble - and clearly held to their mantra of providing only caring and customer-focused service - but he really knows his stuff on top of that! His prices were fair and enumerated in detail, so I knew exactly what I was getting. But it took a couple of months while I did more research - and during that time he was ever so patient, answered all my questions, and helped me arrive at a plan that worked. Once work started, he and his crew worked very hard and efficiently to tackle this beast of a project. As I was juggling the logistics of the other related landscaping and electrical work (and not to mention the weather), Brian was super accommodating and patient in coordinating all the work with me. When the inevitable need for plan changes occurred - Brian took everything in stride to make sure I was satisfied. The DIYer and engineer in me forced me to ask a LOT of questions as work progressed (and I mean a LOT). Brian answered every single one of them patiently and professionally - even the stupid ones. His craftsmanship and attention to detail were clearly evident. He even crawled ten feet under the new liner he just installed to remove a few pebbles that had found their way underneath - on a nice hot August day no less. Thank-you Brian and your great team for the work you did - and the manner in which you performed it. We are so blessed that we found you.

Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed…read morewith Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.

Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest!…read more The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.

I visited Henry Bona Pools and Spas this past year due to their location here in Roxbury, NJ. We…read morehad a pool installed in the spring/summer of 2017 by another pool company that did a fantastic job. HBP&S were engaging friendly and most of all knowledgeable of all things especially the water. Caren and the rest of the staff were patient with all of my questions. (Be careful what you read on the internet.) I had them open my pool this year and they were spot on in terms of Price for opening. A flat rate based on my pool size plus chemical. They came when promised and sent me a text reminder the night before. They are my go to company for all things pool.

Used for all pool needs/repairs for over 20 years. Recently charged for "service call" & then…read more"diagnostic charge" only to find nothing can be done for my "obsolete"pool heater, which was previously installed by this company. Technician came twice, first time didn't even look inside heater & second time came with parts for a completely different type of heater & told my husband he wasn't even sure what issue was. Left again to supposedly order a part that wasn't even listed in parts manual. I'm no service tech but I know I can't order a part if I'm not sure what the issue is. Company was quick to run my credit card for $350 deposit but never reached out with updates- I had to call multiple times, ultimately requesting my money back, only to charged $168 for nothing & still don't know what the issue is. Company seems more interested in selling a new heater than helping a loyal customer to fix what could be a simple repair. Definitely will not be using them again.

Tom was awesome from the start. He helped navigate me through product selections and fielded…read morequestions that made me feel confident I was making the right choice. We thought that we were going to install a "safety fence" that we had purchased online. I asked Tom questions about the process and price of installing one professionally. Best decision I've made in a while. The finished product and installation was flawless. He took the time to ask me questions about how I would like the gate to perform, where the fencing would work best for us, and did it all for a reasonable price. We ordered our safety cover too and that will be arriving in a couple weeks. I am very excited to see the final outcome of all the hard work that Tom put into making our pool area more enjoyable and safer!

Pool safety fences is the only place to get your pool safety fence!! Tom and his guys are fast and…read morereliable! Tom answers all questions I had and everything turned out perfect! He figures things out by looking your property up online and I sent pics and it went very well!!

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

Bethany was fantastic and helpful with purchasing chemicals for our hot tub, made the process super…read moreeasy. Would highly recommend coming here to buy chemicals or a new hot tub!

Does not stand by their product when it leaks. Price gouging on cost of futile attempt at repair…read more Leak was not correctly identified and no one else (called 5 places) will touch these tubs with a 10 foot pole since only the front panel can be removed. You now have a huge problem since the other panels can't be removed to try to find the source of the leak. Owner (Marcus) refused to return my phone call and had a very rude and unprofessional staff member inform me they will not be back to service my spa. Consider yourself warned!