This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

My husband and I were having a difficult time with our in-ground pool and suspected that it may be…read morethe motor. We called Chris for a service and he was so knowledgeable, without seeing it, he knew the exact motor we needed. He offered to come out the very same hour and quoted us a more than fair price for the parts and labor. When he arrived he diagnosed the issue and immediately fixed it. He gave us advice and told us how to fix the issue of corrosion from a leak. He didn't charge us since it was a minor problem and wouldn't even let us tip him. I cannot recommend him enough, we will be using his services from here on out!

very helpful and patient large inventory of parts and…read morechemicals and knowledgeable help to get you through your DIY repairs

Our old pool heater wasn't working. I was in the store getting chemicals and asked if they could…read moresend someone out to take a look. They were able to come the same day! Unfortunately, the heater was too old to fix. I was given an estimate for a replacement and they were able to install it the very next day. Their crews are very knowledgeable, friendly and neat. Super quick turnaround in the middle of summer is completely unexpected but greatly appreciated. Highly recommend!

I give them one star because they actually showed up so once in a while.I gave them one star…read morebecause they actually showed up once in a while.I've scheduled pool closings for the last three years and they've never showed up on time. This year they were supposed to show up on a Saturday they canceled promised without a hitch to come on Wednesday no one showed up they never called. Promise to come today Saturday no one called no one showed up and now they're closed.Promise to come today Saturday no one called no one showed up and now they're closed. I really shouldn't have even given them one store I'm being gracious

i had a complete pool renovation done by tri state pools and had a great experience throughout the…read moreprocess until tiles started to fall off after two seasons. When I contacted Tim, first words out of his mouth were that I was outside the warranty period. He agreed to fix the tile that had fallen off but charged me to re-seal all around the perimeter because they were finding the product they used did not hold up. I'm not sure why that was my financial responsibility but I paid to have that redone. I had just spent around $25,000 to completely renovate my pool and, by the third season more and more tiles were falling off. I finally found someone to do the repairs at the end of last season and he told me it was an installation issue. He did a great job but, unfortunately, this is an ongoing issue as more tiles fell off over the winter. Once the renovation was done, and before the tiles started falling off, I was asked to write a review and it was my pleasure to write one. However, now, I would never recommend Tri-State because of the quality of their work and the customer service I received from Tim once the tile issues started. I have had inground pools, at three different homes, for 30 years and I know that I should expect tile to stay on the pool walls for more than two years!

After consulting with Tri-State Pools regarding the different finishes, we went with the Diamond…read moreBrite finish and new tiles. They helped us pick out a nice combination. They did a great job resurfacing our in-ground gunite pool! Very happy with the results!

I have been using Peters Pool Service for many years. The quality of service is above and beyond…read more They are reliable, pleasant and a phone call away. I would highly recommend them. Theresa F.

Left our pool half way open and can't get in touch; paid for new filter install and never actually…read moreturned it on. Going to cost us thousands to get back on right track. Nightmare Also realized he stole equipment including pool pump, and salt cell-- effectively costing us 10k including labor to FIX. No communication. Police report filed.

left 3 messages to call me back for inground pool opening and closing information ,No return call…read more Fairfield

There are so many pools in Fairfield you would think they would stock everything…read more. Every time I go for a part or something else they never have it it's my first go to place and then I have to go 10 minutes out of my way to Monarch which has everything you need .. go there first you will save a lot of time.. I think they are more interested in opening and closing pools they servicing them .. it's to bad and Please get someone in the store that knows something about pools. I asked about a Vacuum. Her answer Oh I don't know. I asked about some parts. Oh I don't know. It's nice you opened a store close by But come on stock the place and get Good help..

Great local spot for all the pool and spa needs. Have been coming here many years. Prices are…read moredecent and the staff is very helpful. Always have parts we need for the pool filter on hand and a great selection of everything pool related.

How is this place still in business??! It must be the markups on the poor quality products, mixed…read morewith the expensive contracts they get for outright poor jobs they do. I gave this business thousands- all regrettable life lessons learned. They lie to you. Sleaze their way into you paying up, with them delivering wrong information and extremely poor work. They even lied they showed up to my house, when cameras show no one in sight for hours. I did pool liner with them: started coming off and they blamed anything they possibly can (water itself, the liner they themselves installed, and, the funniest one, the last installer which was them). When they ask you who did the last work- say a competing business or you forgot, and watch how quickly they point out all the wrong things done even they're the ones that did it. Their warranty is bogus but they're smart about avoiding any actually quality work and follow up. Schedule will keep extending. Dates will keep changing. People will show up for 30-45 min and scam you. They'll make problems much bigger so they can come back and take more money. They don't believe your photos, videos, or what you are seeing in your own home. They always follow their made-up delusions. The people who make the decisions and you give your money mostly to are not the people who do the job, nor do they show up to see anything. You'll find an extremely rude, unprofessional, and liar of a person named Darlene working you through the phone. The mostly behind the curtain guy is Dan- he will talk his 30 years of experience with you to get you to believe, and of course take your money. You will lose your money. You will face more problems in your pool and system than you started with. You will be lied to. You will regret your decision to worth with these slimy people. Go elsewhere. Do it yourself. Order online. Anything but conduct business with this company of liars and deceivers. You work hard, so take it easy and give your money and time to a more deserving business. Monarch is not it.

Just - ah. Nothing great and had nothing that I needed for my spa, so just ah. Why advertise what…read moreyou do t have? Nice people, but again - just did not have what I needed after I was told they did have it.

Just wanted to give a shout out to Mike and his team at Leslie's Pool in Pequannock, NJ. Mike and…read moreteam are extremely knowledgeable in their craft and always willing to bend over backwards to help me meet my pool needs. They're always supporting my purchases with discounts available on a national basis as well as rewards based. Thanks Mike and team, see you for my pool needs soon! Dave H.