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Monarch Pools & Spas

2.2 (42 reviews)
Closed 9:00 am - 5:00 pm
Updated 1 month ago

Services - Monarch Pools & Spas

Pool maintenance

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Burnt electrical outlet

Monarch closed my inground pool last fall and forgot to unplug the pump. My filter ran dry for a couple of days, ultimately burning out the pump and causing an electrical fire. They are screening my calls and will not own up to the mistake. I am out of pocket another $800 this season for a new pump, and $1,200+ for electrical work. The closing also costs $450, and couldn't have included any chemical treatment given the algae present when opening this season. It all starts with the front desk and ends with poor ownership. I would recommend going elsewhere. Grade F-

People read through this carefully and look at the pictures if you plan on purchasing a pool from Monarch. We went with Monarch pools because like many of the reviews, we found that our salesperson was attentive and friendly but once you sign the contract, that's where the tide turns. We purchased our pool in June of 21, with an installation later in the year- the end of the season which was fine with us. The contractor they used for the excavation was great and highly skilled. The installation guys were also knowledgeable as well; however, they would leave a mess every time they were onsite. I didn't really mind picking up after them though there were times, they would ask me where items were because they misplaced them causing delays with the installation. We purchased our pool in June of 21, with an installation later in the year- the end of the season which was fine with us. The frame of our pool was installed in September of 21 when the weather was fine and sat there until we received a call that Monarch wanted to install the liner on Thanksgiving Day! We specifically questioned at the beginning of the process how Monarch installed pools in the colder weather to which the response was, "we do it all the time. As long as it's not raining or freezing, we can proceed". So on Thanksgiving Day I agree to let Monarch come install the liner which was a huge mistake and waste of time. While trying to prepare dinner, we were having to boil pots of water to fill 5 gallon buckets and bring them out to the pool so the installers could stretch the liner. Had I known I was going to have to carry around 30+ buckets of boiling water out to them, and provide plungers- I would have declined. So, they get the liner in, placed a couple of vacuums that were sucking air our from beneath the liner, placed some tape on the liner and said "when the water gets here, pull the vacuums out. So now it becomes my task to watch the liner, which I did. That evening I went out to check the liner and there were wrinkles through out the shallow end. I reach out to Monarch who directed me to stop filling the pool and cover it. The warranty and installation directions specifically state not to have the water below a certain level, or it will void the warranty- but I figured that's on Monarch. Fast forward to next year, where I was told we would be one of the first people that will be completed come the new year. I call up Monarch in April since I didn't hear anything and could never get anyone to speak to me, or call back. I texted our salesperson and after several attempts, I finally get him to answer the phone. Of course, I was not happy and his response was "it was out of my hands", I have to speak with Darlene (name sound familiar from other posts). After I several attempts, I finally get Darlene on the phone where she proceeds to tell me that there aren't any openings until JUNE or JULY to check back in May. So I check back in May where the reason was now due to the rainy cold weather everything is backed up. There was no rain, and it was in the mid 60's unlike Thanksgiving Day where it was in the low 50's. Frustrated, I decided to uncover the pool and look for myself to see the status of my pool. I cannot express the rage I felt when I saw what I paid over $40,000 for looking they way it did. I called into Monarch and spoke to Darlene who I had to call again maybe 5 times to get her to speak to me. She was condescending and beyond arrogant and told me that the way my pool looks is to be expected. She still didn't budge on coming any earlier, and still did not give me a date for them to return. I am actually handy and capable so I took matters into my own hands and finish the liner installation myself. Folks if you sign a deal with Monarch pay attention to the details and protect yourself! They totally ruined my driveway because they drove onto the yard with the trucks and equipment even though I advised them that the yard was soft. They never put down boards to distribute the weight like professionals do. Monarch's contract indemnifies them from ANY damages to your property. They had me fill the pool with water which I ended up having to drain and start over- at my cost because it's in their contract that they are not responsible for water- even if they made a mistake and it must be redone. NOTE: Filling the pool with water (and Monarch means any amount of water) triggers your last payment so if things go amiss you have nothing to hold back on except $500. I've included some pictures of how Monarch left my pool installation. Until this day, Monarch has never called back to follow up and complete the installation- they left me as you see in the pictures. Ironically, they did have the nerve to send me a flyer wanting to charge me to open my pool. Funny since they never completed the installation, nor did they even come back to make sure the filtration system worked. Good luck!!

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2 months ago

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3 years ago

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5 years ago

They always have everything I need. Also walking in and smelling that spa scent. The water smells amassing. Very friendly staff.

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5 years ago

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5 years ago

Extremely knowledgeable and staff very helpful. Service can't be beat! Will continue to come back

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6 years ago

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12 years ago

Staff is very helpful and they don't try to push you a lot things that you don't need. Good prices on pool supplies

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10 years ago

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Review Highlights - Monarch Pools & Spas

The entire staff including installers/service and liner crews are very knowledgeable and do a fine job.

Mentioned in 8 reviews

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Monarch Pools & Spas - hottubandpool - Updated May 2026

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