Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

left 3 messages to call me back for inground pool opening and closing information ,No return call…read more Fairfield

There are so many pools in Fairfield you would think they would stock everything…read more. Every time I go for a part or something else they never have it it's my first go to place and then I have to go 10 minutes out of my way to Monarch which has everything you need .. go there first you will save a lot of time.. I think they are more interested in opening and closing pools they servicing them .. it's to bad and Please get someone in the store that knows something about pools. I asked about a Vacuum. Her answer Oh I don't know. I asked about some parts. Oh I don't know. It's nice you opened a store close by But come on stock the place and get Good help..

I have to say that I'm VERY fortunate to have Rix only a few towns over from me on Ridgedale…read moreAvenue. I've used other pool companies and ended up having Rix come out afterwards to fix not only the mistakes the previous pool company did, but the initial problem. Suffice to say, I've learned my lesson and now I never go anywhere else. I let them open and close my pool for me but I maintain it myself during the pool season. They also offer a service to store my pool cover for the season which is nice being that it takes up a huge amount of room in my pool shed. They treat it with an anti fungal during it's storage which is nice. They also service the pool heater which is great because I usually have families of mice move into it during the Winter. If I ever need any extensive work done, they always do an outstanding job. Quality work too and I trust them to not rip me off. If I ever have a, "Pool Emergency" they come right out. Usually that day or early morning the next day. I know that I can always count on them to fix the problem. My only issue is that their pool chemicals are very expensive. For that I go to Leslie's for my chlorine and shock. Like a boat that is basically a large hole in the water that you throw money into, so is a pool. It's a large hole in the ground that you throw money into!

Today was the second time I drove 8 miles to Rix and they were closed at 5:42 when the sign on the…read moredoor and your website said open until 6:00. The first time was almost an hour before they were scheduled to close! And it's mid June when pools are at there peak and need the most attention! Needless to say, I am highly disappointed and it's pretty safe to say that Rix will not be benefiting from my business after today!

These guys are the best I have had one Hot Tub for seven years, I just bought another one for my…read morenew house, the service is amazing. The sales people are amazing. The product is amazing.

We have a hot tub and endless pool. HealthMate has been cleaning and servicing them for ( years…read more The technicians are reliable, efficient and dry professional. The company is very attentive. We have also bought covers from them and it is always a pleasure to deal with them. Their prices are also very reasonable. I highly recommend HealthMate Hot Tubs of Green Brook.

Being a new pool owner without any guidance from the pool installer I ran into an issue with algae…read more I ran to the local pool store but they were out of stock on a main item that was needed; a manual vacuum. I ended up returning all the items and calling EC pool and Spa Service. They arrived quickly and let me know the algae was excessive but I did not break the pool. It was treated and they returned promptly to finish the treatment and all is good. Polite and helpful with any questions you have about the chemicals, water or any of that.

I got a price from him in the fall of 2024. In March of 2025 I told him i wanted to do the pool…read more He went by and took the measurements again made sure that he knew everything he would need and told me he would do it. I realized it would be priced a little bit higher because it was a lot of damage done over the winter to the pool. I kept waiting and waiting and texting them about every 2 weeks till I find out when he would give me the final price and when he could do it. It's now the end of June and I had the pool ripped out because I was tired of playing The Game. Never trust this man, he's not a man of his word. Never use him that's all I can tell you. As more people use the internet guys like this won't have a business anymore.

I have been using Peters Pool Service for many years. The quality of service is above and beyond…read more They are reliable, pleasant and a phone call away. I would highly recommend them. Theresa F.

Left our pool half way open and can't get in touch; paid for new filter install and never actually…read moreturned it on. Going to cost us thousands to get back on right track. Nightmare Also realized he stole equipment including pool pump, and salt cell-- effectively costing us 10k including labor to FIX. No communication. Police report filed.