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    Champs Pool Supplies

    5.0 (1 review)
    Open 10:00 am - 7:00 pm

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    Services - Champs Pool Supplies

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    7 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

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    4 years ago

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    Everett D.

    Thank You …. Welcome to our family ….

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    Rin Robyn Pools - Used parts

    Rin Robyn Pools

    (10 reviews)

    As a service business they weren't bad what was bad and wish I never purchased it was a Jacuzzi…read moreJ-275 Hot Tub. For over 20 years I previously owned a Hot Springs tub which worked great to the very end of its functioning life. And thought that I would replace it with the original how tub being Jacuzzi. The tub is the worst design from access to its motors and components to its inability to support the draining of the water. Even its cover lift was a one size fit all design which was a nightmare to install and looks horrible. Every aspect of it demonstrates that the manufacturer had one goal in mind and that was to build it as cheap as possible! Shame on you Jacuzzi!!!!!! This is my very first yelp review and only doing it because I want anyone else who is considering purchasing a hot tub to not purchase a Jacuzzi Brand hot tub.

    Besides being way overpriced versus the competition, this is not my issue…read more That said they did absolutely nothing more then the other pool company I use does for twice the price. I contacted them last year after my closing from another local company to discuss leak detection. I spoke and emailed with the service manager "Ed" and we set up a plan. I was to have them open the pool very early, which was completed in March so they would have a jump on the leak detection process. I missed that the opening does not include removing the cover. This was an additional charge. So what is their definition of an opening? It was always included with the other vendor. Oh well lesson learned. A week later the technician arrived with a helper to begin the leak detection process. Part of was disconnecting the manifold between the 5 input lines/pump and pressure testing 4 of them. Upon reconnecting the manifold for some reason he used channel locks on a fitting clearly labelled "Hand Tighten Only". This caused the fitting to crack and he spent the next hour repairing this damage. (I saw all this happen) Of course I was charged for this time even though there was no issue until they cranked down on the coupling. Clearly during all the work around the pump they knocked around the unused and disconnected Polaris pipe which subsequently caused a new leak at a 90 degree elbow. Since Rin Robin was new to me I did document the pump house via a video with the pump running prior to this visit..Just in case, so I have a pre visit video and post visit video of the pump house with the pump running. No leaks versus numerous leaks post the service. Then he removed two fittings at the output manifold for some reason as the other two are hard glued and there was no reason whatsoever to undo these. Again pulled out the channel lock pliers to tighten these couplings. He determined he would need to modify this area to allow for the manifold to be disconnected so the individual lines can be pressure tested and said they would send an estimate. I was fine with this. Subsequently these also leaked when the pump ran. After many contacts asking them to come back and correct these newly created issues the technician finally stopped by. At one point they were requesting a credit card number for the new service visit, TO CORRECT THE LEAKS THEY CREATED!!!! I said absolutely not. Again he pulled out the channel lock pliers and snugged up the two pressure side fittings, both labelled "Hand Tighten Only". Incidentally the correct repair would have been simply to replace the old "O" rings and hand tighten the couplings. He also took pictures of the leak at the 90 degree union and stated although it is a quick-simple repair, he would need permission from the owner before he could repair it. He felt it would take about 10 minutes. Subsequently two weeks after this visit i sent an email looking for an update. I was met with a return email stating that they no longer wanted to pursue this job or my business. Clearly they do NOT stand behind the work. OK fine, I do not want to use Rin Robin either, but what about the repair of the new leak they caused??? Stay far away from this company.

    Champs Pool Supplies - hottubandpool - Updated May 2026

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