Update-liner ripped after two months of installing a new pool due to improper ladder installation…read more Liner not fixed and was closed for winter.

Elyse was SO incredibly helpful. It was like having a personal shopper. She knew exactly what I…read moreneeded and recommended AMAZING OUTDOOR furniture both times I needed. As a matter of fact, I had two very fancy politicians visiting me right after my new set got delivered, and they kept saying (literally) "Are you sure this is outdoor furniture? It's so incredibly comfortable!" And the delivery people were so nice and helpful and SO friendly to my doggies!! If you shop at Westwood, make sure you have Elyse as YOUR personal shopper!

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

We just wrapped up construction of our Pool Boss pool (still need the finishing touches surrounding…read moreit completed) but can't wait to use it this Summer. The entire team at Pool Boss was a pleasure to work with and I appreciated the seamless way they navigated every aspect of our project from Design to Construction to Service. We partnered with their preferred vendors (Corbo Electric, Diorio Plumbing and DePascale Hardscaping) which made the whole experience that much easier! We didn't have to be the middle man and never stressed about communication between the crews. Highly recco this whole team!

My first year using Valet Service from the Pool Company in Rivervale has been a wonderful…read moreexperience. My swimming pool is being taken care of by them and it has been a wonderful experience. The staff is very friendly and courteous as well. My pool is in great condition with the Pool Company! I highly recommend them and their Valet Service.

Contracted with them for a major pool service - almost $4,000. The day before, I received a text…read morefrom them which read "You can give your payment tomorrow (a Sunday) between the hours of 10-2. If we don't receive full payment we will pull the work order." I wrote back for clarification - no response. So I went in to discuss today - Sunday. Can't pull that much cash out on a Sunday. I offered to pay in full as soon as the bank opens tomorrow, just as the technician arrives at my house to start the job. They refused the offer, saying the entire service would be delayed a day until payment was received in full before any work was actually done. The whole thing was quite a put off. The staff there could care less if the job went forward or not. They made that abundantly clear. In my experience, a business that (a) demands payment in full before any work is performed and more importantly (b) doesn't care if a job comes or goes is not a business you want to hire. I hired The Pool Company because they're local and I believe in giving local businesses a chance - especially now. But after dealing with them today, within 10 minutes of searching, I found another local vendor with excellent reviews who takes a deposit at the start of the job and the rest when the job is completed. No hassle and no "soup Nazi" type ultimatums. Beware......

Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed…read morewith Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.

Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest!…read more The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Each time I go to Leslie's store in Pequannock, New Jersey, it's always something that is not a…read moregood customer service. For example, a young gentleman at the store would not take people in order of those waiting online. He seemed to pick people he knew first while allowing others who were standing in line to go get service afterwards. Additionally, when it came time to taking my order, the gentleman failed to complete the transaction stating he needed my full name address telephone number and email address before he can get my water tested. What kind of policy is that? I thought he was going to then ask for my Social Security number and blood type. Poor policy, poor customer service, stay away from this company. There's many other options out there.

Frank the store manager is condescending rude & arrogant. he told me I have a major problem with my…read morewater. obviously he knows nothing. I sent a copy of the sheet he gave me & he told me don't ever go to Leslie's to have your water tested. they just want to sell chemicals. I think he thought I was a gullible woman. I won't even go back there to buy anything.

Bear and Co. were outstanding. Knowledgeable and responsive…read more Highly recommend. Nothing additional to add.

An excellent spot for all your pool needs. The young lady that works here is lovely and always…read moretells you what you need and most importantly what you don't need. So many pool supply stores try to sell you chemicals you don't really need. This place is honest and trustworthy. And it's across the street from one of the best pastry shops in north jersey. Get your pool supplies and get a snack while you're at it.

I had several explicit conversations with Matt(one of the owners)over the course of a week. We went…read moreover ALL of the details of what it entailed to install a tarp for my in ground pool. I informed Matt that the pool was in disrepair & hadn't been used in a while. I just wanted something basic & economical. He quoted a price & scheduled my appointment. He said he couldn't give me an exact time so I opened up my schedule for the entire day to accommodate their schedule. NO ONE SHOWED UP OR CALLED!!! My entire day WASTED!!! I called & spoke with Brian who was rude, aggressive, unprofessional & unapologetic. His excuse was one of his workers was bit by a dog so that put them behind. Does that justify leaving ME hanging??? They picked up the fon and talked to me so apparently they CAN talk. My house went up in flames recently but yet I still manage to be a respectful, courteous, professional & decent human being. Brian stated that he could not install a tarp without water in the pool because rain/snow will cause it to collapse. (Most likely THIS is the real reason why they stood me up! He must have found out later & decided to just leave me hanging.) Brian was anything but apologetic. Matt informed me that their company doesn't specialize in pool covers(now you tell me!???) That's fine but they could have handled the situation better & therefore there would be no need for me to waste more of my precious time writing a negative review(which I have NEVER done. First time for everything!) Guess they didn't want to leave any money on the table! AKA GREED! My advice? BEWARE!!! I DO NOT RECOMMEND THIS COMPANY!