We had a great experience working with The Pool Boss on our new inground pool. From the beginning,…read morethe team was professional, punctual, and extremely communicative throughout the entire process. One of the things we appreciated most was how well they kept us informed. They were responsive to our questions, clearly explained each step of the project, and took the time to make sure we understood what was happening and what to expect next. Building a pool is a major undertaking, and having a team that communicates effectively and follows through on commitments makes a huge difference. We really appreciated the attention, professionalism, and customer service throughout the experience. Thank you to the entire Pool Boss team!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

Our old pool heater wasn't working. I was in the store getting chemicals and asked if they could…read moresend someone out to take a look. They were able to come the same day! Unfortunately, the heater was too old to fix. I was given an estimate for a replacement and they were able to install it the very next day. Their crews are very knowledgeable, friendly and neat. Super quick turnaround in the middle of summer is completely unexpected but greatly appreciated. Highly recommend!

I give them one star because they actually showed up so once in a while.I gave them one star…read morebecause they actually showed up once in a while.I've scheduled pool closings for the last three years and they've never showed up on time. This year they were supposed to show up on a Saturday they canceled promised without a hitch to come on Wednesday no one showed up they never called. Promise to come today Saturday no one called no one showed up and now they're closed.Promise to come today Saturday no one called no one showed up and now they're closed. I really shouldn't have even given them one store I'm being gracious

Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

Christopher Longo and crew opened our pool today. As usual, their skill and determination handled…read morethis very well. Lugging the cover into the garage was very helpful.

Todd and the whole crew from Acqua Pools are just terrific. Always available, truly service with a…read moresmile. We've had a pool for 20 years and we couldn't be happier with them. And their deep expertise allows them to fix problems that pop up in the most cost-effective manner possible. These guys are top flight. Steve H in Franklin Lakes.

I've been a pool owner for over 25 years We have gone…read morethrough about 14 different companies. It has taken over 25 years to find an honest and truly KNOWLEDGEABLE pool service company that didn't charge me for unnecessary services. My pool heater stopped working in early July, Our then, former service company checked it out and said it was a leaking core therefore the whole heater needed to be replaced. 2nd opinion from a nationally recognized company said the same. Vision Pools was recommended by the heater manufacturer as a good service company in my area. They told me that their experience with Vision is always a good one. They came out assessing the problem and made a Simple repair after confirming that the heater was NOT leaking. Vision Pools wants to keep a client forever and to do this they do the right thing. A good philosophy. The service men are very nice and knowledgeable The owner, Keith, assessed the heater before he sent a serviceman. The office staff follows up as promised and always get our messages to Keith and calls us back.

From the owner: - Pool and Spa Opening - Pool and Spa Closing…read more - Weekly Maintenance (Includes balancing water and vacuuming) - Service Repairs - Warranty Repairs - Patio furniture set up and/or storage. - Pressure wash services. (Masonry patio, swimming pool, coping, BBQ, outdoor kitchen and patio furniture) - Tile work - Coping and patio repair - Pool and landscape lighting - Acid washing - Pool and spa renovations

Called 3 different times and got no response. Waited 3 days and nothing. Rude and so unprofessional.read more

With the decline of customer service generally these days, Jim's service was second to none. I…read moreleft a voicemail with Jim about the issue concerning my bathroom jacuzzi. He promptly responded saying that he was out of town for the next 2 days, and he would respond when he got back into town. He responded at 8:30 pm on the day he said he would return. He asked for pictures of my bath jacuzzi which I sent. We connected the next day and troubleshot the problem over the phone. After we decided it didn't need his visit, I offered to pay him for his time. He declined my offer. This type of thing never happens in the world today. I would highly recommend Jim.

Anthony at Advanced Pool Care provided a great pool inspection and took the time to explain…read moreeverything to us while they were here. They came out when there was 3 inches of snow on the ground and went above and beyond to still get the inspection done. Anthony sent over the detailed inspection report within 24 hours - overall just exemplary customer service!!

They opened my pool and installed a filter this year. They took the cover off and instead of…read moreinstalling a directional fitting on the water outlet they broke the casing and installed a plug on the outlet so water flowed from 1 outlet while the other was plugged. The filter has not worked properly since it has been installed. Awful just awful.