Purchased a hot spring Pulse back in June, delivered in August. I have to say haven't been happier…read morewith the product and service from this showroom. They even allowed my family of 5 to try out the tubs (Hot and Cold) in the showroom. The salesperson Steven came himself to show me how to use it and maintain the tub. 100% great experience! Steven was very thorough in explaining the sales process as well as the care and maintenance of the tub. I would like to say thank you to steven as well as all the staff at Prisco. Looking forward to many years of use. will upload photos soon...

I purchased a hot tub in September. Literally within days it stopped working. I communicated with…read moresales rep, he was surprised and said to check with the electrician. The electrician came and rechecked all his work and advised there may be something wrong with the hot tub if this happens again. Well it happened 5 more times. Each time i call Prisco they send a service guy but do not acknowledge that at this point THERE IS SOMETHING WRONG WITH THIS HOT TUB!!!! Now they want to accept return but CHARGE 20 percent restocking fee for which will be approximately $2200 !!!!!!! Seriously, waiting a week to just hear back why the warranty is not covering it. It had been 5 months!!!!

Each time I go to Leslie's store in Pequannock, New Jersey, it's always something that is not a…read moregood customer service. For example, a young gentleman at the store would not take people in order of those waiting online. He seemed to pick people he knew first while allowing others who were standing in line to go get service afterwards. Additionally, when it came time to taking my order, the gentleman failed to complete the transaction stating he needed my full name address telephone number and email address before he can get my water tested. What kind of policy is that? I thought he was going to then ask for my Social Security number and blood type. Poor policy, poor customer service, stay away from this company. There's many other options out there.

Frank the store manager is condescending rude & arrogant. he told me I have a major problem with my…read morewater. obviously he knows nothing. I sent a copy of the sheet he gave me & he told me don't ever go to Leslie's to have your water tested. they just want to sell chemicals. I think he thought I was a gullible woman. I won't even go back there to buy anything.

Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

The crew at Ordini Pools is awesome! I only bought one of those Summer Waves 10 ft by 30 in Easy…read moreSet pools with pump/filter, because, pandemic. But I was afraid to go in it. I bought chlorine tablets and filled the dispenser with them. I bought shock liquid from Ordini's and I put some in. When I was finally ready to go in the pool I wanted to get the water tested first. I brought pool water to Ordini's for them to test. I think it was Tim who first took my water, but it was taking long. Turned out that apparently I did something incorrectly and whatever colors the test strips were turning weren't even ON the color chart. Tim got James. James, who has been doing this for years had unfortunately never seen colors like this. All the guys tried to help me- between Gerald, Tim, Angel, Edgar and James, someone got me a chair and everyone tried to figure out what to do about my off the charts pool water. At first they thought maybe just my container was contaminated so I went home and came back with a new container filled with water. Unfortunately, no, it was still my water. James suggested hardcore that I drain my pool and start over. But I am stubborn and reluctant to do that. So he gave me another option of a ph reducing product, which he gave me at a discount because he felt bad for me. And I so appreciate. He told me that I way over chlorinated too. So now I'm waiting a few days and I'll go back and they'll test it again. Hope I pass this time! James and the rest of the guys spent a lot of time with me and were very patient. I did not drain my pool so fingers crossed the ph stuff and taking the chlorine out has made it right. No one made me feel stupid or silly for doing all this to a glorified baby pool, AND doing it incorrectly, either.

Bought a pool 7 years ago, have had it installed by who they recommended. Replaced the liner which…read moreI bought from them (my fault), purchased supplies, had opening, closings. Always pleasant, informative and great to deal with.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

From the owner: With over 30 years experience in the spa industry, Factory Spas Direct was established with one…read moremission: to bring a high-quality affordable Hot Tub Store to the Hudson Valley area. We pride ourselves on offering a superior shopping experience and in the short and long-term relationships we've built with our customers. Pay our showroom a visit and try for yourself. Immediated delivery available with over 25 tubs in our showroom.

Great local spot for all the pool and spa needs. Have been coming here many years. Prices are…read moredecent and the staff is very helpful. Always have parts we need for the pool filter on hand and a great selection of everything pool related.

How is this place still in business??! It must be the markups on the poor quality products, mixed…read morewith the expensive contracts they get for outright poor jobs they do. I gave this business thousands- all regrettable life lessons learned. They lie to you. Sleaze their way into you paying up, with them delivering wrong information and extremely poor work. They even lied they showed up to my house, when cameras show no one in sight for hours. I did pool liner with them: started coming off and they blamed anything they possibly can (water itself, the liner they themselves installed, and, the funniest one, the last installer which was them). When they ask you who did the last work- say a competing business or you forgot, and watch how quickly they point out all the wrong things done even they're the ones that did it. Their warranty is bogus but they're smart about avoiding any actually quality work and follow up. Schedule will keep extending. Dates will keep changing. People will show up for 30-45 min and scam you. They'll make problems much bigger so they can come back and take more money. They don't believe your photos, videos, or what you are seeing in your own home. They always follow their made-up delusions. The people who make the decisions and you give your money mostly to are not the people who do the job, nor do they show up to see anything. You'll find an extremely rude, unprofessional, and liar of a person named Darlene working you through the phone. The mostly behind the curtain guy is Dan- he will talk his 30 years of experience with you to get you to believe, and of course take your money. You will lose your money. You will face more problems in your pool and system than you started with. You will be lied to. You will regret your decision to worth with these slimy people. Go elsewhere. Do it yourself. Order online. Anything but conduct business with this company of liars and deceivers. You work hard, so take it easy and give your money and time to a more deserving business. Monarch is not it.

The Pool Boss created an Oasis I couldn't ever imagine. Chris understood our vision and exceeded…read moreour expectations. His team were in continuous communication with us. To further simplify the process, he provided contractors who shared his commitment and delivered excellent quality of work. Compared to others we received best value for our money. The Pool Boss is a "one stop shopping experience". Couldn't be happier, thank you Pool Boss.

Working with The Pool Boss has been an absolute dream. From the very beginning of the process, the…read morehigh level of service was apparent. Starting with initial conversations, to design, working to identify the right folks to handle electric, hardscaping , landscaping, Pool Boss was able to run point and manage all the way through. I've never worked with a company that is so perfectly process oriented. Every Pool Boss employee I've spoken to has expressed both pride and expertise in what they do. The open lines of communication are unparalleled as well. The cherry on top is that the relationship does not end as construction does. The services offered for maintenance and future upkeep will make a life long customer out of me.

I used Blue Sparkle pool to get my pool up and running. They severly damaged my liner by emptying…read moreall of the water and trying to fill it up with a well water hose line. The time lapse destroyed the liner and then tried to get me to buy a new one because they did not properly conduct the emptying and filling of the pool as discussed prior to the job. They charged me $1000 to basically destroy my pool. My pool was damaged beyond repair. Do not use this pool service. Horrible.

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.