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    Poolux Builders

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    Services - Poolux Builders

    Pool installation

    Pool remodeling

    Pool repair

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    2 months ago

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    The Spa Valet

    The Spa Valet

    (9 reviews)

    Erik is a true professional at his craft. We have an annual white glove contract with Erik and we…read morehave been exceptionally pleased with the work he has done for us. He takes care of our hot tub as well as recently opened up our pool for the season. He is responsive, easy to get a hold of, takes pictures of all his work, and thoroughly explains what he is going to do before he actually does it which is very helpful to homeowners. Communications is the key to all relationships and Erik definitely meets our high expectations. Erik has come up with several creative ideas for solutions we have been looking for and we truly trust that he has our best interests at heart. We would recommend Erik and his team to anyone who is looking for a professional spa and pool manager that will take care of all of your maintenance needs. You will not be disappointed working with Erik.

    I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

    The Pool Company - Top brand equipment like Paramount

    The Pool Company

    (17 reviews)

    My first year using Valet Service from the Pool Company in Rivervale has been a wonderful…read moreexperience. My swimming pool is being taken care of by them and it has been a wonderful experience. The staff is very friendly and courteous as well. My pool is in great condition with the Pool Company! I highly recommend them and their Valet Service.

    Contracted with them for a major pool service - almost $4,000. The day before, I received a text…read morefrom them which read "You can give your payment tomorrow (a Sunday) between the hours of 10-2. If we don't receive full payment we will pull the work order." I wrote back for clarification - no response. So I went in to discuss today - Sunday. Can't pull that much cash out on a Sunday. I offered to pay in full as soon as the bank opens tomorrow, just as the technician arrives at my house to start the job. They refused the offer, saying the entire service would be delayed a day until payment was received in full before any work was actually done. The whole thing was quite a put off. The staff there could care less if the job went forward or not. They made that abundantly clear. In my experience, a business that (a) demands payment in full before any work is performed and more importantly (b) doesn't care if a job comes or goes is not a business you want to hire. I hired The Pool Company because they're local and I believe in giving local businesses a chance - especially now. But after dealing with them today, within 10 minutes of searching, I found another local vendor with excellent reviews who takes a deposit at the start of the job and the rest when the job is completed. No hassle and no "soup Nazi" type ultimatums. Beware......

    Poolux Builders - poolservice - Updated May 2026

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