The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

Do NOT use Erik with the Spa Valet…read more While knowledgeable, we have had problems for years with inconsistent service and a lack of accountability. We put in our hot tub a few years ago, and we hired Erik almost immediately for weekly service. The first year, service was good and we had no complaints other than our weekly service was rarely weekly. As time passed, our rarely used hot tub always had a problem and was never working properly on the random times we were trying to use it. The past year, our weekly service was almost non existent. I texted repeatedly because our water levels seemed to consistently be low. In January, we were told we needed a motor. We purchased a new motor and we were asked to renew our annual contract in April. After expressing concern that no one had been showing up, I was told they had staffing problems and that Erik would show up personally on a weekly basis and would provide proof of service. Erik showed up once two weeks after signing a 6 month contract to let me know we needed a new cover. We paid for the cover in full, and he has never come again. It's my understanding that he is having some personal issues; I tried to be understanding and asked for responses to my texts and actual service calls. Erik never showed up again when he said he would and stopped texting me. We have since had someone else come out to address our hot tub only to be told that we have had a leak for over a year and that some lights have burnt out.

Dishonest company. Gave me an estimate, then billed me 50% more without explanation. Don't waste…read moreyour time

I called in a panic to open my pool! They were prompt, reliable and got the job done!!! Very…read moreexcited to have them this summer to service my pool!

I have been using Peters Pool Service for many years. The quality of service is above and beyond…read more They are reliable, pleasant and a phone call away. I would highly recommend them. Theresa F.

I got a judgement against this idiot and will pursue collection no matter what. I would not even…read morecall him if you want anything, but, in my opinion, I would not do business with him.

I bought a house with an old pool that the realtor said "just needed a new liner" . I didn't really…read morecare that she was wrong because I already planned on renovating the entire property, and I'm very fortunate that I ended up choosing Gus Pools. I did my research and interviewed a few pool builders (there aren't many options in NYC), and I confidently went with Pete & Pat. What stood out immediately was how sincere and honest they were with their advice about my backyard. Initially, I had a lot of bells and whistles in mind--which, honestly, would have meant more money for them. Instead, Gus Pools actually talked me out of several things. They explained that some of them really weren't necessary, but told me that if I insisted, they would still do them. Thankfully, I took their advice because the pool came out amazing, and I ultimately realized I didn't need any of that extra stuff. Once we finalized the plans, the rest was a breeze. Everything was done on schedule, and they were honestly no bother at all. They went straight to the backyard and rarely needed anything from us. One thing I really appreciated was how well they coordinated with Middle Village Construction and Breezy Electric. Bonnie was always happy (and patient!) to take our calls (sometimes there were many ) and give us updates on the project. To be transparent, Gus Pools recommended Middle Village Construction, and their quote for the pavers was comparable to the other contractors I spoke with, so I went with their recommendation. It ended up being a great decision because everyone was able to coordinate seamlessly. I also used my own electrician, Breezy Electric, and Gus Pools were just as professional when he had questions about the pool construction, lighting, and grounding. That kind of communication between contractors made the entire project so much easier. All in all, if you're contemplating making a major investment in a pool, just go with these guys. You won't be disappointed. And now, two years later, I can say that the service has been just as good. They continue to service my pool, including opening and closing it, and they've helped with any issues or mishaps along the way. They keep records of your warranties, equipment, hardware, etc., which makes things much easier down the road. At one point, I had an issue with one of the pumps and Bonnie promptly set up service. Pat came by and fixed it at no charge. That says a lot about the kind of company they are. For anyone complaining that they don't service pools they didn't build, take it from someone who had more than 10 different people come out to look at and potentially renovate my old pool. It's difficult to take over someone else's build, know exactly how everything was installed, and then be expected to stand behind a warranty. I completely understand why they operate the way they do. Two years later, I'm still extremely happy with my decision to go with Gus Pools. Highly recommended.

We are into our 8th year of home ownership, having undergone a full gut renovation of our home, new…read moreroof, siding, deck, HVAC, electrical, plumbing, home additions/ extensions etc, we've had at least a dozen contractors working on our home over the years-most were great- some ok, and a maybe one bad. Pete and the team at Gus Pools are hands down the best contractors we've ever worked with-- period. Honest, reliable, incredibly responsive and fairly priced. (In fact their prices are too reasonable and should be raised!) Just nice, decent folks you don't see much of these days. His recommendations were also fantastic- we used his mason, Eddie who was also amazing. And his architect Genarro Finelli. I saw some negative posts by a few haters about not being able to get Gus to service certain people's pools, because they weren't built by Gus. That just motivated us to have Gus build our pool so they could service it!

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Travis was able to repair my pool motor and ended up saving me hundreds!…read more Fantastic Pool company! I have been using SmartWater Pools for several years now to service and open/close my pool. Travis and his staff are extremely knowledgable and willing to go the extra mile to ensure you that your pool is in great hands. Very dependable and all questions, etc. are answered immediately via text and you are able to grow a true, personal relationship with these guys based on their professionalism and class. Will be continuing to use SmartWater Pools.

I have used Travis and his partner for all my pool needs. Travis showed up when he said he would be…read moreat my house. He did all the work, we had spoke about to get my pool in working order for the season. He even went above and beyond to stop over several times during the week to check on things and make sure everything was running smooth and correctly. I would let no one else touch my pool in the future. Again thank you for your time and effort to go above and beyond to help a customer out. Joe Urban

We had Tony and his crew install our pool many years ago. Great job and fair price. The best…read morething though is that Tony is there for us, even after many years, to help when we have a problem or give advice when we ask. This is how businesses should be run

I'm so grateful when I find businesses that are unpretentious, trustworthy, and just simply easy to…read moreget along with and do business with. After an unpleasant experience with OC pool and spa (my review mentions gators), my faith in humanity was restored once again courtesy of Tony and his crew. Simply put, they are pleasant, hard-working, honest, and efficient. They know how to get the job done, and they do it without fanfare. 100% recommend.

Kareem and his team were professional courteous showed up on time exactly when we planned. They…read moregave me a very fair quote to clean our two-story house and did a great job. They cleaned out the gutters washed the windows and the siding in a matter of hours and the house looks great really appreciate his attention to detail and his professionalism.

Amazing service. Right on time, good work and price. I will be keeping this company for my yearly…read morepool cleanup and so should everyone else. Thank you