Prisco in Hawthorne has a great operation. The tubs are excellent (I got HotSprings) and the prices…read morefair. They have excellent salespeople who will answer your questions and call you back. I had Jason Murray who has clearly earned his reputation as a top salesman in the nation for this line. The clerical staff communicates well. The delivery was on time and very neat. The delivery men were cordial. Prisco makes sure you understand the requirements to maintain and use their tub. I just got mine so I haven't had to deal w customer service but my friend had salt issues. Prisco and HotSprings stood by the product, making sure he is happy. I wholeheartedly endorse Prisco! FIVE DUCKS!

I purchased a hot tub in September. Literally within days it stopped working. I communicated with…read moresales rep, he was surprised and said to check with the electrician. The electrician came and rechecked all his work and advised there may be something wrong with the hot tub if this happens again. Well it happened 5 more times. Each time i call Prisco they send a service guy but do not acknowledge that at this point THERE IS SOMETHING WRONG WITH THIS HOT TUB!!!! Now they want to accept return but CHARGE 20 percent restocking fee for which will be approximately $2200 !!!!!!! Seriously, waiting a week to just hear back why the warranty is not covering it. It had been 5 months!!!!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

Professional and reliable service. Helped us in times of needs too. I highly recommend them.read more

They'll come to "fix your pool" by patching up holes in the wrong areas then try to sell you a new…read moreliner. They came a total of 3 times to patch up holes and we are out $450 to do so. Holes were still in the pool. Found another company that found the holes in an entirely different area of the pool. They were patched and confirmed a new liner wasn't needed. DON'T USE SCAM-US POOLS.

I used Blue Sparkle pool to get my pool up and running. They severly damaged my liner by emptying…read moreall of the water and trying to fill it up with a well water hose line. The time lapse destroyed the liner and then tried to get me to buy a new one because they did not properly conduct the emptying and filling of the pool as discussed prior to the job. They charged me $1000 to basically destroy my pool. My pool was damaged beyond repair. Do not use this pool service. Horrible.

Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

I was looking for a pool company for our backyard. Many pool companies were not able to fulfill our…read morepool request because they did not do fiberglass pools. I discovered Dell Pools online. Spoke to Anthony and we began the process of the pool. Anthony put me in touch with Darenk. Darenk came out to our backyard and explained and help design where to set up the pool. Darenk walked us through the process and made it simple for us to understand. Just so you know. It's a messy and long project to do an in-ground pool. But Dell Pool staff cleaned up every time at the end of the day. We get a lot of compliments on our backyard. I always notice people taking pictures in or around the pool. My family really enjoys the backyard with the pool. High five to Dell pools. Darenk, Edu, Pedro, Martin, and Anthony.

Our outdoor spa pump failed just as temps were headed into the freeze zone. Our usual spa service…read morecompany was not responding so we turned to Dell and Anthony had a service man here within hours. The problem was identified, part acquired and problem solved in record time and reasonable price. We intend to use Dell for all our outdoor needs and were so happy with our new Dell installed pool last spring! New gates for the pool enclosure were recently installed with painstaking precision perfectly matching the failed ones. Dell continues to be a reliable and professional organization!

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

First time in my life that Ive taken the time to write a review, but I absolutely felt it necessary…read moreto WARN you all about this company. STAY AWAY!!!! Overpriced. Dishonest to a point bordering on fraudulent. Incompetent. We hired the company to "open our pool".....$1000 bucks (which is ridiculous)....and they leave a note that says: "Will have to come back to finish the vac, backwash, and balance the chemicals *Pool was a bit murky, so we left the system running 25/ in service until we return" Im not sure, but sounds to me as though they didn't finish the job and they are coming back, right? NO!!!!!! I called to ask when and they said they would send someone out for and additional $500 bucks...and stupid me, I agree!!!!! because Im the type of sucker that a business like this relies on taking advantage of. So thats the end, right? NO!!!!!!! They don't show up and when I call again, its my fault!!! So now we are two weeks and about $1500 bucks into getting this pool open and still no end in sight. But is that the end? NO!!!!!!! We were charged nearly $1000 bucks to replace 15 small tiles!!! Why? IDK....perhaps they flew artisans in from Italy. $2500 bucks....15 small tiles.....and a bowl of water I can not swim in.....do yourself a favor.....find someone that has some pride in their business, some sense of value for the customer, and frankly someone that will be around next year.......because these guys will go under and deserve it. AND SHAME ON YELP FOR MAKING ME GIVE AT LEAST 1 STAR!!!!

My ~45 year-old in-ground vinyl pool finally succumbed to all it's electrical, plumbing, equipment,…read morecoping and deck problems just before COVID started. We spent over a year trying to find a fair priced, communicative, and quality contractor who was even available to do the renovation work. We had ridiculously high quotes, quotes not itemized, blatant gouging, and folks who would not even return phone calls. Then we found Brian and Northstar Pools. From the first moments, I knew this was not your average NJ contractor. He was extremely polite, knowledgeable, humble - and clearly held to their mantra of providing only caring and customer-focused service - but he really knows his stuff on top of that! His prices were fair and enumerated in detail, so I knew exactly what I was getting. But it took a couple of months while I did more research - and during that time he was ever so patient, answered all my questions, and helped me arrive at a plan that worked. Once work started, he and his crew worked very hard and efficiently to tackle this beast of a project. As I was juggling the logistics of the other related landscaping and electrical work (and not to mention the weather), Brian was super accommodating and patient in coordinating all the work with me. When the inevitable need for plan changes occurred - Brian took everything in stride to make sure I was satisfied. The DIYer and engineer in me forced me to ask a LOT of questions as work progressed (and I mean a LOT). Brian answered every single one of them patiently and professionally - even the stupid ones. His craftsmanship and attention to detail were clearly evident. He even crawled ten feet under the new liner he just installed to remove a few pebbles that had found their way underneath - on a nice hot August day no less. Thank-you Brian and your great team for the work you did - and the manner in which you performed it. We are so blessed that we found you.

Great local spot for all the pool and spa needs. Have been coming here many years. Prices are…read moredecent and the staff is very helpful. Always have parts we need for the pool filter on hand and a great selection of everything pool related.

How is this place still in business??! It must be the markups on the poor quality products, mixed…read morewith the expensive contracts they get for outright poor jobs they do. I gave this business thousands- all regrettable life lessons learned. They lie to you. Sleaze their way into you paying up, with them delivering wrong information and extremely poor work. They even lied they showed up to my house, when cameras show no one in sight for hours. I did pool liner with them: started coming off and they blamed anything they possibly can (water itself, the liner they themselves installed, and, the funniest one, the last installer which was them). When they ask you who did the last work- say a competing business or you forgot, and watch how quickly they point out all the wrong things done even they're the ones that did it. Their warranty is bogus but they're smart about avoiding any actually quality work and follow up. Schedule will keep extending. Dates will keep changing. People will show up for 30-45 min and scam you. They'll make problems much bigger so they can come back and take more money. They don't believe your photos, videos, or what you are seeing in your own home. They always follow their made-up delusions. The people who make the decisions and you give your money mostly to are not the people who do the job, nor do they show up to see anything. You'll find an extremely rude, unprofessional, and liar of a person named Darlene working you through the phone. The mostly behind the curtain guy is Dan- he will talk his 30 years of experience with you to get you to believe, and of course take your money. You will lose your money. You will face more problems in your pool and system than you started with. You will be lied to. You will regret your decision to worth with these slimy people. Go elsewhere. Do it yourself. Order online. Anything but conduct business with this company of liars and deceivers. You work hard, so take it easy and give your money and time to a more deserving business. Monarch is not it.

Couldn't be happier referring EverClear! Great experience with this company. The whole process was…read moremade seamless by them. They took our vision and brought it to life. Open communication ways and full transparency with everything going on. Great team to hire!

Jason is basically a cheap car salesman. Please be careful with thinking those google reviews are…read morereal. Carefully read all the negatives prior to proceeding. Those turned out to be the closest to what we experienced. We signed a contract for a new pool. Paid 5% deposit. The one employee I dealt with was so unprofessional and so unorganized (Lisa). Watching her was painful. I brought it up with Jason and he blamed the town, the weather, anything but take responsibility for his poorly managed employees. It's like once he got the money from us, he didn't care to deliver. I had to pull out of this contract with him at the permits stage. I couldn't imagine them doing anything of quality and I'm pretty sure I was right, reading some other reviews here. He of course didn't refund the deposit but I am sure it would have cost me more to have him touch anything with his professionalism.