We had a great experience working with The Pool Boss on our new inground pool. From the beginning,…read morethe team was professional, punctual, and extremely communicative throughout the entire process. One of the things we appreciated most was how well they kept us informed. They were responsive to our questions, clearly explained each step of the project, and took the time to make sure we understood what was happening and what to expect next. Building a pool is a major undertaking, and having a team that communicates effectively and follows through on commitments makes a huge difference. We really appreciated the attention, professionalism, and customer service throughout the experience. Thank you to the entire Pool Boss team!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

I visited Henry Bona Pools and Spas this past year due to their location here in Roxbury, NJ. We…read morehad a pool installed in the spring/summer of 2017 by another pool company that did a fantastic job. HBP&S were engaging friendly and most of all knowledgeable of all things especially the water. Caren and the rest of the staff were patient with all of my questions. (Be careful what you read on the internet.) I had them open my pool this year and they were spot on in terms of Price for opening. A flat rate based on my pool size plus chemical. They came when promised and sent me a text reminder the night before. They are my go to company for all things pool.

Used for all pool needs/repairs for over 20 years. Recently charged for "service call" & then…read more"diagnostic charge" only to find nothing can be done for my "obsolete"pool heater, which was previously installed by this company. Technician came twice, first time didn't even look inside heater & second time came with parts for a completely different type of heater & told my husband he wasn't even sure what issue was. Left again to supposedly order a part that wasn't even listed in parts manual. I'm no service tech but I know I can't order a part if I'm not sure what the issue is. Company was quick to run my credit card for $350 deposit but never reached out with updates- I had to call multiple times, ultimately requesting my money back, only to charged $168 for nothing & still don't know what the issue is. Company seems more interested in selling a new heater than helping a loyal customer to fix what could be a simple repair. Definitely will not be using them again.

They care about their customers and go the extra mile to make sure they get it right. They always…read morefollow up with answers to questions, they have inventory and are very knowledgeable about Softub products. Thank you John & Linda!

I've done business with Sparta Softub twice, and it was pleased both times. The first time, the…read morecompany repaired my softub's filter. The second time, an intake broke just before a big vacation weekend. They were good enough to arrange for express mailing replacement parts to my home. This company is great to do business with.

I've been going to Blairstown Pools for years, and I'm always grateful for the informative…read moreassistance and quality products they sell. I had an issue with high PH ratings after my pool was renovated. I took water samples to them for weeks, and they very patiently helped me monitor the ongoing PH issue with their water analyzer. The sample read outs were free as was the great advice I was given by their staff. Great shop, great value, fair prices. Highly recommend.

i went to Blairstown pool yesterday with an issue of cloudy pool water. They immediately tested…read morethe water, told me it was an alkalinity issue, & provided mw with the product to help!! Following their instructions, we treated our piil last night. Today our water is crystal clear!!!! Thank you, I will use Blairstown Pool for all of our pool needs Jeannie B.

The Biosphere pool is an awesome facility with an indoor-outdoor jacuzzi and a natural looking pool…read morewith waterfalls and a grotto jacuzzi. It even has a waterslide. However, if you come on a weekday the waterslide is closed. The pool area is 5 stars on weekends. However, the bar/cafe opens late on weekdays. They don't permit you to bring any outside food or beverages in but they also don't sell any on weekdays. I asked if I could have room service bring food and drink to the pool and I was told no. So if you're looking to enjoy the pool and a drink, make sure to do it in a weekend.

I had my preliminary appointment to discuss my project. Ashley was very helpful answering the…read morequestions I had and ensuring she had my vision of what I wanted for my backyard down. Discussing all my options and providing guidance when I didn't know enough to make a decision. I like to understand the why. Looking forward to working together to make sure I have what I want as an end product.

I was having multiple issues with my control panel and Paradise Pools saved the day ., i think it…read morewas a factory defect.. on the first panel, waited a whilke then they kept trouble shooting to get my hot tub back in shape for the summer. THANKS again you guys for sticking with it a nd getting my problem solved.! VERY HAPPY CUSTOMER BECKY S

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

Do NOT use Erik with the Spa Valet…read more While knowledgeable, we have had problems for years with inconsistent service and a lack of accountability. We put in our hot tub a few years ago, and we hired Erik almost immediately for weekly service. The first year, service was good and we had no complaints other than our weekly service was rarely weekly. As time passed, our rarely used hot tub always had a problem and was never working properly on the random times we were trying to use it. The past year, our weekly service was almost non existent. I texted repeatedly because our water levels seemed to consistently be low. In January, we were told we needed a motor. We purchased a new motor and we were asked to renew our annual contract in April. After expressing concern that no one had been showing up, I was told they had staffing problems and that Erik would show up personally on a weekly basis and would provide proof of service. Erik showed up once two weeks after signing a 6 month contract to let me know we needed a new cover. We paid for the cover in full, and he has never come again. It's my understanding that he is having some personal issues; I tried to be understanding and asked for responses to my texts and actual service calls. Erik never showed up again when he said he would and stopped texting me. We have since had someone else come out to address our hot tub only to be told that we have had a leak for over a year and that some lights have burnt out.

I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Susan got back to me very quickly. I provided a couple of pictures received a fair price…read more communication was . got the pool drained quickly

Susan did an incredible job opening my pool! Unlike my last pool guy who just took the cover off…read moreand left, Susan went above and beyond. I really appreciate her attentiveness--she even texted later to confirm that the chemicals she added were working properly. It's clear she treats her customers' pools as if they were her own, and she always comes fully prepared for whatever the pool needs. Highly recommend!