Huge shout out to Lisemmy Abreu at Prisco!!!…read more She took the time to help us with a service issue. She provided valuable feedback and alternatives as we debated next steps. She followed up without any prompting - including to find out about a call with the manufacturer. Clearly, Lisemmy understands the importance of customer service as does the team at Prisco which is why I am I'll always be a customer. Thank you Lisemmy - you made my week! James Canellas

Prisco in Hawthorne has a great operation. The tubs are excellent (I got HotSprings) and the prices…read morefair. They have excellent salespeople who will answer your questions and call you back. I had Jason Murray who has clearly earned his reputation as a top salesman in the nation for this line. The clerical staff communicates well. The delivery was on time and very neat. The delivery men were cordial. Prisco makes sure you understand the requirements to maintain and use their tub. I just got mine so I haven't had to deal w customer service but my friend had salt issues. Prisco and HotSprings stood by the product, making sure he is happy. I wholeheartedly endorse Prisco! FIVE DUCKS!

Pool Boss did an absolutely beautiful job on our pool! The quality of their work and attention to…read moredetail exceeded our expectations. They truly transformed our backyard and made our vision come to life. We couldn't be happier with the results and highly recommend Pool Boss!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

The crew at Ordini Pools is awesome! I only bought one of those Summer Waves 10 ft by 30 in Easy…read moreSet pools with pump/filter, because, pandemic. But I was afraid to go in it. I bought chlorine tablets and filled the dispenser with them. I bought shock liquid from Ordini's and I put some in. When I was finally ready to go in the pool I wanted to get the water tested first. I brought pool water to Ordini's for them to test. I think it was Tim who first took my water, but it was taking long. Turned out that apparently I did something incorrectly and whatever colors the test strips were turning weren't even ON the color chart. Tim got James. James, who has been doing this for years had unfortunately never seen colors like this. All the guys tried to help me- between Gerald, Tim, Angel, Edgar and James, someone got me a chair and everyone tried to figure out what to do about my off the charts pool water. At first they thought maybe just my container was contaminated so I went home and came back with a new container filled with water. Unfortunately, no, it was still my water. James suggested hardcore that I drain my pool and start over. But I am stubborn and reluctant to do that. So he gave me another option of a ph reducing product, which he gave me at a discount because he felt bad for me. And I so appreciate. He told me that I way over chlorinated too. So now I'm waiting a few days and I'll go back and they'll test it again. Hope I pass this time! James and the rest of the guys spent a lot of time with me and were very patient. I did not drain my pool so fingers crossed the ph stuff and taking the chlorine out has made it right. No one made me feel stupid or silly for doing all this to a glorified baby pool, AND doing it incorrectly, either.

Bought a pool 7 years ago, have had it installed by who they recommended. Replaced the liner which…read moreI bought from them (my fault), purchased supplies, had opening, closings. Always pleasant, informative and great to deal with.

Professional and reliable service. Helped us in times of needs too. I highly recommend them.read more

They'll come to "fix your pool" by patching up holes in the wrong areas then try to sell you a new…read moreliner. They came a total of 3 times to patch up holes and we are out $450 to do so. Holes were still in the pool. Found another company that found the holes in an entirely different area of the pool. They were patched and confirmed a new liner wasn't needed. DON'T USE SCAM-US POOLS.

I used Blue Sparkle pool to get my pool up and running. They severly damaged my liner by emptying…read moreall of the water and trying to fill it up with a well water hose line. The time lapse destroyed the liner and then tried to get me to buy a new one because they did not properly conduct the emptying and filling of the pool as discussed prior to the job. They charged me $1000 to basically destroy my pool. My pool was damaged beyond repair. Do not use this pool service. Horrible.

Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

I was looking for a pool company for our backyard. Many pool companies were not able to fulfill our…read morepool request because they did not do fiberglass pools. I discovered Dell Pools online. Spoke to Anthony and we began the process of the pool. Anthony put me in touch with Darenk. Darenk came out to our backyard and explained and help design where to set up the pool. Darenk walked us through the process and made it simple for us to understand. Just so you know. It's a messy and long project to do an in-ground pool. But Dell Pool staff cleaned up every time at the end of the day. We get a lot of compliments on our backyard. I always notice people taking pictures in or around the pool. My family really enjoys the backyard with the pool. High five to Dell pools. Darenk, Edu, Pedro, Martin, and Anthony.

Our outdoor spa pump failed just as temps were headed into the freeze zone. Our usual spa service…read morecompany was not responding so we turned to Dell and Anthony had a service man here within hours. The problem was identified, part acquired and problem solved in record time and reasonable price. We intend to use Dell for all our outdoor needs and were so happy with our new Dell installed pool last spring! New gates for the pool enclosure were recently installed with painstaking precision perfectly matching the failed ones. Dell continues to be a reliable and professional organization!

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

First time in my life that Ive taken the time to write a review, but I absolutely felt it necessary…read moreto WARN you all about this company. STAY AWAY!!!! Overpriced. Dishonest to a point bordering on fraudulent. Incompetent. We hired the company to "open our pool".....$1000 bucks (which is ridiculous)....and they leave a note that says: "Will have to come back to finish the vac, backwash, and balance the chemicals *Pool was a bit murky, so we left the system running 25/ in service until we return" Im not sure, but sounds to me as though they didn't finish the job and they are coming back, right? NO!!!!!! I called to ask when and they said they would send someone out for and additional $500 bucks...and stupid me, I agree!!!!! because Im the type of sucker that a business like this relies on taking advantage of. So thats the end, right? NO!!!!!!! They don't show up and when I call again, its my fault!!! So now we are two weeks and about $1500 bucks into getting this pool open and still no end in sight. But is that the end? NO!!!!!!! We were charged nearly $1000 bucks to replace 15 small tiles!!! Why? IDK....perhaps they flew artisans in from Italy. $2500 bucks....15 small tiles.....and a bowl of water I can not swim in.....do yourself a favor.....find someone that has some pride in their business, some sense of value for the customer, and frankly someone that will be around next year.......because these guys will go under and deserve it. AND SHAME ON YELP FOR MAKING ME GIVE AT LEAST 1 STAR!!!!

My ~45 year-old in-ground vinyl pool finally succumbed to all it's electrical, plumbing, equipment,…read morecoping and deck problems just before COVID started. We spent over a year trying to find a fair priced, communicative, and quality contractor who was even available to do the renovation work. We had ridiculously high quotes, quotes not itemized, blatant gouging, and folks who would not even return phone calls. Then we found Brian and Northstar Pools. From the first moments, I knew this was not your average NJ contractor. He was extremely polite, knowledgeable, humble - and clearly held to their mantra of providing only caring and customer-focused service - but he really knows his stuff on top of that! His prices were fair and enumerated in detail, so I knew exactly what I was getting. But it took a couple of months while I did more research - and during that time he was ever so patient, answered all my questions, and helped me arrive at a plan that worked. Once work started, he and his crew worked very hard and efficiently to tackle this beast of a project. As I was juggling the logistics of the other related landscaping and electrical work (and not to mention the weather), Brian was super accommodating and patient in coordinating all the work with me. When the inevitable need for plan changes occurred - Brian took everything in stride to make sure I was satisfied. The DIYer and engineer in me forced me to ask a LOT of questions as work progressed (and I mean a LOT). Brian answered every single one of them patiently and professionally - even the stupid ones. His craftsmanship and attention to detail were clearly evident. He even crawled ten feet under the new liner he just installed to remove a few pebbles that had found their way underneath - on a nice hot August day no less. Thank-you Brian and your great team for the work you did - and the manner in which you performed it. We are so blessed that we found you.

Reliable, honest, prompt. We've used them for 20 years and have always been pleased. You do…read moresometimes need to get their attention at the service desk....and they are sometimes busy. But lovely, hardworking folks. Had one occasion when their worker made a mistake. Wrote them a polite letter describing situation. Problem fixed, no charge. Yay!

Great local spot for all the pool and spa needs. Have been coming here many years. Prices are…read moredecent and the staff is very helpful. Always have parts we need for the pool filter on hand and a great selection of everything pool related.