i had a complete pool renovation done by tri state pools and had a great experience throughout the process until tiles started to fall off after two seasons. When I contacted Tim, first words out of his mouth were that I was outside the warranty period. He agreed to fix the tile that had fallen off but charged me to re-seal all around the perimeter because they were finding the product they used did not hold up. I'm not sure why that was my financial responsibility but I paid to have that redone. I had just spent around $25,000 to completely renovate my pool and, by the third season more and more tiles were falling off. I finally found someone to do the repairs at the end of last season and he told me it was an installation issue. He did a great job but, unfortunately, this is an ongoing issue as more tiles fell off over the winter. Once the renovation was done, and before the tiles started falling off, I was asked to write a review and it was my pleasure to write one. However, now, I would never recommend Tri-State because of the quality of their work and the customer service I received from Tim once the tile issues started. I have had inground pools, at three different homes, for 30 years and I know that I should expect tile to stay on the pool walls for more than two years! read more