I moved into an apartment in which the refrigerator's water dispenser had never been installed. I…read morehired Rapid Fix to do the installation, and two technicians came to my home. It turned out to be a more difficult job than anyone had anticipated. They came up with a creative solution and got the job done. Communication was excellent, and the price was reasonable. I would definitely use this firm again.

HI I am trying to reach you about the repair that you did on my dryer. Whatever you did was not…read morecorrect. I keep trying to call you so you can rectify the issue and I am not getting a response. I am really disappointed by the support I have received. I have reached out multiple times and I am getting nothing back. I see someone else had the same issue with you. Please contact me.

Joe D's is a wonderful family owned appliance store. They had the exact stove that we needed when…read morethe big box stores couldn't get it. Adam Lippman and his brother made the whole process easy, stress-free and safe during covid. Their prices are excellent and so is their delivery service. We highly recommend Joe D's!

Family own business that is very resourceful and very knowledgeable. Edwin and Veronica are an…read moreexcellent team and do a very good job to answer all your questions and make excellent recommendations! Beyond that their service is impeccable they are super quick and helpful and give a great deal! They have everything from unique sizes to unique brands common brands to high high-end! Highly recommend for all of your appliance needs :-)!!!

I was very pleased the results of my Dutchess County service call. Luis went out of his to fix my…read morewashing machine pump and succeeded in making it drain properly. The price was very fair at $150. I recommend R&R to any homeowner in the area with appliance repair needs.

Best shopping appliances experience Lots of appliances…read more Fast delivery A lot of discounts Love working here

I had the best experience ever there I found the best price chef collection refrigerator of my life…read moreand the young beautiful lady was very helpful they do not do deliveries but will help you get a delivery driver I'm telling you i'm going back for the stove and dishwasher thanks to them I have very cold beer now

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.

We needed the inside glass of my oven door replaced. They were reasonably priced, very responsive…read moreand did quality work.

I've used AG Appliance two times now to repair my Thermador stove and oven. Both times AG…read moreAppliance sent a technician the same day and either resolved the problem or ordered the required replacement part and came back within a couple of days. I highly recommend AG appliance repair! On the other hand, I do not recommend Thermador stoves!

If I could put less than one star I would. Worst place ever! Like the other negative reviews, just…read moregot fed up with the LIES, LIES and LIES. I bought a Samsung French door refrigerator and I even made the mistake of paying for a new replacement bottom door(because the one that I got had a pretty bad dent on it). To make a very long story short, after a lot of phone calls and back and forth with whoever answers the phone at that place (certainly not a manager or a responsible party) I came to the realization that the replacement part Mercer even existed. JUST DONT BUY FROM THEM!!!

HORRIBLE CUSTOMER SERVICES!!!! LIES LIES LIES LIES!!!!!!! Every appliance we purchased broke down…read moreor was delivered not working. They did repair two of the four appliances but when it came to our microwave they blew us off for almost two months and yet it is still not working!! And here we still need to buy a stove but it wont be from them! STAY AWAY STAY FAR AWAY!!! It is not worth the savings when nothing works