HORRIBE. I don't usually write reviews this long or get this angry, but this was one of the worst shopping experiences of my life. First of all I don't know what Furguson building that is in the photo, but it is definitely not the building on 835 Bloomfield Ave. Clifton. The one on Bloomfield Ave. is much smaller & has no double grand entrance like the one shown in the photo here on Yelp.
This was our experience {my Husband & I}:
You walk in from the bright sunshine outside into a very dark dimly lit store, so you are basically 'blinded' by that and your vison takes a while to adjust. Due to being temporarily blinded you don't see that there is a tiny little white sign the size of a sheet of paper in a plastic frame sitting on the corner of the reception desk telling you to 'sign in' if you want help. So you pass right by the front desk with your still blind eyes where you get a weak hello & nothing more from the front desk person.
After that you wander around the store for an hour & do laps around it in circles waiting for someone to approach you to help you. No one does. No one bothers telling you about the sign or that you need to sign in. Every person working there acts as though they don't see you diverting their eyes, some will detour their direction to avoid you, but you know that they do see you. No one offers any help EVER. No one smiles, no one makes eye contact.
So you decide to try again and go back a second time on another day because they have the products you are interested in, hoping for better results. THE SAME THING HAPPENS AGAIN. You still don't know about the sign or the sign in policy.
After the second time of not being asked if you needed any help you finally ask the receptionist at the front desk for help. 'Ella' then seems confused & doesn't seem to know the products Furguson sells. She expected you to know more than she does herself about the products, and then becomes nasty when you don't. She is visibly aggravated when asked for her help.
Another couple who had come into the store AFTER YOU DID comes up and asks Ella for help even though she was still 'helping' you. Ella gets up and just leaves you alone in order to go to help the other people. You call after Ella & tell her that you came in BEFORE the other couple. So Ella sits back down angrily and continues to attempt to look things up for you on the computer.
The other couple comes back again to the reception desk and asks Ella "how can we get some help?" Ella then tells the other couple they had needed to 'sign in' when they first came in---THE OTHER COUPLE HADN'T NOTICED THE SIGN WHEN THEY CAME IN EITHER!
So the other couple, who were visibly unhappy, leave the store in a huff without being helped.
You tell Ella that the small 'sign-in' sign that they have there is very difficult for anyone to notice, & the proof is that the other couple didn't notice it either. Then Ella says to you in a very nasty tone of voice "I expect you to sign in and obey the rules in the future !!" . At that point this last comment form Ella about 'obeying the rules' {scolding you like a small child} puts you over the edge and makes you very angry, you explain to her you that you feel you were treated rudely and inappropriately and that you found her comment to be insulting and that her sign was NOT noticeable. And you are thinking to yourself, ISN'T IT THE RECEPTION DESK PERSON'S 'JOB' TO 'NOTIFY PEOPLE' AS THEY ARE WALKING IN THE DOOR THAT THEY NEED TO 'SIGN IN' FIRST IN ORDER TO BE HELPED?!
Needless to say you DID NOT buy anything from Furguson of Clifton, and you don't plan to in the future. You would rather spend your money elsewhere ---anywhere else but the Furguson in Clifton {which is overpriced anyway}. It's a very strange place & the worst customer service EVER. And as a side note, they are in the business of selling things such as bathroom supplies, toilets, sinks etc. however their bathroom for customers use is FILTHY DIRTY.
Not a very good image to portray if you want to sell bathroom fixtures....just sayin'. read more
