Our old pool heater wasn't working. I was in the store getting chemicals and asked if they could…read moresend someone out to take a look. They were able to come the same day! Unfortunately, the heater was too old to fix. I was given an estimate for a replacement and they were able to install it the very next day. Their crews are very knowledgeable, friendly and neat. Super quick turnaround in the middle of summer is completely unexpected but greatly appreciated. Highly recommend!

I give them one star because they actually showed up so once in a while.I gave them one star…read morebecause they actually showed up once in a while.I've scheduled pool closings for the last three years and they've never showed up on time. This year they were supposed to show up on a Saturday they canceled promised without a hitch to come on Wednesday no one showed up they never called. Promise to come today Saturday no one called no one showed up and now they're closed.Promise to come today Saturday no one called no one showed up and now they're closed. I really shouldn't have even given them one store I'm being gracious

First time in my life that Ive taken the time to write a review, but I absolutely felt it necessary…read moreto WARN you all about this company. STAY AWAY!!!! Overpriced. Dishonest to a point bordering on fraudulent. Incompetent. We hired the company to "open our pool".....$1000 bucks (which is ridiculous)....and they leave a note that says: "Will have to come back to finish the vac, backwash, and balance the chemicals *Pool was a bit murky, so we left the system running 25/ in service until we return" Im not sure, but sounds to me as though they didn't finish the job and they are coming back, right? NO!!!!!! I called to ask when and they said they would send someone out for and additional $500 bucks...and stupid me, I agree!!!!! because Im the type of sucker that a business like this relies on taking advantage of. So thats the end, right? NO!!!!!!! They don't show up and when I call again, its my fault!!! So now we are two weeks and about $1500 bucks into getting this pool open and still no end in sight. But is that the end? NO!!!!!!! We were charged nearly $1000 bucks to replace 15 small tiles!!! Why? IDK....perhaps they flew artisans in from Italy. $2500 bucks....15 small tiles.....and a bowl of water I can not swim in.....do yourself a favor.....find someone that has some pride in their business, some sense of value for the customer, and frankly someone that will be around next year.......because these guys will go under and deserve it. AND SHAME ON YELP FOR MAKING ME GIVE AT LEAST 1 STAR!!!!

My ~45 year-old in-ground vinyl pool finally succumbed to all it's electrical, plumbing, equipment,…read morecoping and deck problems just before COVID started. We spent over a year trying to find a fair priced, communicative, and quality contractor who was even available to do the renovation work. We had ridiculously high quotes, quotes not itemized, blatant gouging, and folks who would not even return phone calls. Then we found Brian and Northstar Pools. From the first moments, I knew this was not your average NJ contractor. He was extremely polite, knowledgeable, humble - and clearly held to their mantra of providing only caring and customer-focused service - but he really knows his stuff on top of that! His prices were fair and enumerated in detail, so I knew exactly what I was getting. But it took a couple of months while I did more research - and during that time he was ever so patient, answered all my questions, and helped me arrive at a plan that worked. Once work started, he and his crew worked very hard and efficiently to tackle this beast of a project. As I was juggling the logistics of the other related landscaping and electrical work (and not to mention the weather), Brian was super accommodating and patient in coordinating all the work with me. When the inevitable need for plan changes occurred - Brian took everything in stride to make sure I was satisfied. The DIYer and engineer in me forced me to ask a LOT of questions as work progressed (and I mean a LOT). Brian answered every single one of them patiently and professionally - even the stupid ones. His craftsmanship and attention to detail were clearly evident. He even crawled ten feet under the new liner he just installed to remove a few pebbles that had found their way underneath - on a nice hot August day no less. Thank-you Brian and your great team for the work you did - and the manner in which you performed it. We are so blessed that we found you.

The Putnam team helped us open the pool at our new home that needed draining, power washing, and…read moresome repairs. Very responsive and great to work with.

Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed…read morewith Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.

Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest!…read more The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

I had an excellent experience with Fabio and his team. I had been dealing with a persistent skimmer…read moreleak that had been bothering us for quite some time. Before finding Fabio, I had worked with two other pool companies that were either unable to identify the source of the leak, recommended services which were not needed, or were simply unprofessional throughout the process. It was frustrating, so it was a huge relief to finally find someone who knew exactly what he was doing. Fabio identified the problem, explained the repair in detail, and answered every question I had along the way - and I had a lot. He arrived on time and got right to work. The repair was extensive, as shown from the photos, as it involved excavating the concrete around the pool to replace the old skimmer with a brand-new one, as well as digging a trench all the way to the pool equipment to replace the old plumbing with new rigid lines. Throughout the entire project, his workmanship was outstanding. Fabio was patient, honest, personable, and never made me feel rushed despite the many questions I had. He also shared several great recommendations for future pool maintenance, which I really appreciated. Once the repair was complete, he also took the time to thoroughly vacuum and clean the pool so it was ready to be used. I appreciated that extra level of care. His pricing was very fair, especially considering the amount of labor involved and the quality of the finished result. After my experience with other companies, I can say Fabio is the real deal. I'm already looking forward to having him back for some additional upgrades I have planned for my pool and would recommend Fabio and Poolminator. An easy five stars!

We requested services to clean our pool and he was responsive and did a good job the first time. We…read morerequested service again and got no reply back despite him seeing out message. I called him and he said he'd be there Wednesday, Thursday or Friday and he never showed or called.

very good service, leave my pool nice clean and swimsuit. the price is a good price for the way…read moretheir work is done. worth your money.

Had a new expensive DE pool filter and a new Chlorinator for my salt water swimming pool late last…read moresummer .Found out the water inlet and outlets were hooked up in reverse. Damaging the chlorinator and wash out DE filter elements into the pool and the filter is not working at all. I am still can not use the pool. Sent many pictures to the owner but waited for a long while before they showed up at their own schedule.But the worse part is that they crushed the electric cable under the heavy filter while they tried to reverse the water in and outlet to the filter. They did not fix up the chlorinator or recharging the DE filter to make it works. Now The owner does not want to fix anything when I try to give them another opportunity to fix their mistake. I did not get a word of apology for the elemental mistake that they made.Not worthwhile to spend money with this company. I have plenty of pictures to prove all I had said. Other professional pool service company looked at what they had done with a laugh. Dr. Chow

Tom was awesome from the start. He helped navigate me through product selections and fielded…read morequestions that made me feel confident I was making the right choice. We thought that we were going to install a "safety fence" that we had purchased online. I asked Tom questions about the process and price of installing one professionally. Best decision I've made in a while. The finished product and installation was flawless. He took the time to ask me questions about how I would like the gate to perform, where the fencing would work best for us, and did it all for a reasonable price. We ordered our safety cover too and that will be arriving in a couple weeks. I am very excited to see the final outcome of all the hard work that Tom put into making our pool area more enjoyable and safer!

Pool safety fences is the only place to get your pool safety fence!! Tom and his guys are fast and…read morereliable! Tom answers all questions I had and everything turned out perfect! He figures things out by looking your property up online and I sent pics and it went very well!!