Don't waste your time! I inquired online about a stealth pool. Adam asked us to drive to the…read moreshowroom 45 minutes in order to get any information. We paid a babysitter, drive 45 minutes each way, and sent him our survey... during our visit he verbally gave us pricing and options reluctantly. He didn't want to give pricing- I had to ask and he was almost taken back that I asked! He committed to sending in writing and also to sending details for financing - never sent! I followed up by email twice telling him we want to MOVE FORWARD- no response. I never received financing options. I never received next steps. I never received the connection to the permit person or the appointment for someone to look at my house. We hired and paid a babysitter to drive 90 minutes and to beg a sales person to help us. It has now been 10 days and no response!

We had Westrock install an in-ground pool in our home several years ago, and they have handled our…read moreservice ever since. We had the best experience with Westrock -- they always go above and beyond, and their service team is second to none. I highly recommend Westrock if you are looking for an in-ground pool and ongoing service.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

The owner Armando comes over at the beginning of July. Draws and picture and has grandiose ideas…read more Spends two hours at our house, shows us his portfolio. Tells us that he has 16 crews working and can easily handle the work. We tell him we want to move forward. Then I call his office once per week for a month. I finally receive the below email (he's too busy to ever return a single call once). What a waste of time. We also got the feeling that he looks for people with unlimited budgets, and apparently our newly build over $1 million dollar home with a 3 car garage and 1.5 acres was not impressive eno ------- Good morning - I hope all is well, as always. First and foremost I would like to thank you for your patience on the matter of our proposal. The time you have spent is valuable to Cool Pool and I would like to emphasize that. However, given this seasons work schedule it has been determined that we cannot provide the work/services necessary for updating your liner pool including the patio work. This includes the time for design/estimation/scheduling. I know in our previous conversations we have touched on this - but I would like to reiterate how thankful we are of your time. But again, our construction schedule is booked until this time next year - tentatively. If you have any further questions/concerns please feel free to respond, creating a chain of conversation you and I can both reference. I will always be more than happy to assist you in any way that I may. With utmost sincerity, Noel Cool Pool, Inc.

Had a great experience with Cool Pool. Mondo and Mike could not do enough for us before during and…read moreafter the project was completed. I highly recommend them and have had other people use them after hearing what a great experience I had with them. They also cannot say enough good things about Cool Pool.

Tech are not very knowledgeable. Came out 3x for same problem still is working properly.read more

Stay away, Seriously stay away, it took me some time to…read morewrite this review, I normally don't write reviews but I feel that I should let other know this people is rude and money hungry. We contact them after purchasing our home in July 2019 we started a contract with this company and that was the biggest mistake of our life. They just keep charging our card for no reason in 2 months middle of July to the middle of September they charge our card over 3000 we contact the company asking for the charges and they were straight rude and didn't explaining why they charge our card. We have to contact our bank and create a claim to stop the charges to our card. They are dishonest and once they have your card number they just keep stealing from you. If you want to be robbed and charged for services that you didn't receive then this is your company. If you want honest good service look somewhere else.

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

This company was really quick to take my money. And when it was time for service, I just kept…read moregetting delays on appointments, nothing ever got done. My pool was never open. The recent appointment that they gave me was August 28. When the fall is about to come, this company is unreliable unprofessional. No one ever calls you for anything and you have to constantly be calling them to follow-up. Unfortunately, I did not open the pool this summer but I hired a different company to move forward for next summer. I would not recommend this company.

I bought a house with an old pool that the realtor said "just needed a new liner" . I didn't really…read morecare that she was wrong because I already planned on renovating the entire property, and I'm very fortunate that I ended up choosing Gus Pools. I did my research and interviewed a few pool builders (there aren't many options in NYC), and I confidently went with Pete & Pat. What stood out immediately was how sincere and honest they were with their advice about my backyard. Initially, I had a lot of bells and whistles in mind--which, honestly, would have meant more money for them. Instead, Gus Pools actually talked me out of several things. They explained that some of them really weren't necessary, but told me that if I insisted, they would still do them. Thankfully, I took their advice because the pool came out amazing, and I ultimately realized I didn't need any of that extra stuff. Once we finalized the plans, the rest was a breeze. Everything was done on schedule, and they were honestly no bother at all. They went straight to the backyard and rarely needed anything from us. One thing I really appreciated was how well they coordinated with Middle Village Construction and Breezy Electric. Bonnie was always happy (and patient!) to take our calls (sometimes there were many ) and give us updates on the project. To be transparent, Gus Pools recommended Middle Village Construction, and their quote for the pavers was comparable to the other contractors I spoke with, so I went with their recommendation. It ended up being a great decision because everyone was able to coordinate seamlessly. I also used my own electrician, Breezy Electric, and Gus Pools were just as professional when he had questions about the pool construction, lighting, and grounding. That kind of communication between contractors made the entire project so much easier. All in all, if you're contemplating making a major investment in a pool, just go with these guys. You won't be disappointed. And now, two years later, I can say that the service has been just as good. They continue to service my pool, including opening and closing it, and they've helped with any issues or mishaps along the way. They keep records of your warranties, equipment, hardware, etc., which makes things much easier down the road. At one point, I had an issue with one of the pumps and Bonnie promptly set up service. Pat came by and fixed it at no charge. That says a lot about the kind of company they are. For anyone complaining that they don't service pools they didn't build, take it from someone who had more than 10 different people come out to look at and potentially renovate my old pool. It's difficult to take over someone else's build, know exactly how everything was installed, and then be expected to stand behind a warranty. I completely understand why they operate the way they do. Two years later, I'm still extremely happy with my decision to go with Gus Pools. Highly recommended.

We are into our 8th year of home ownership, having undergone a full gut renovation of our home, new…read moreroof, siding, deck, HVAC, electrical, plumbing, home additions/ extensions etc, we've had at least a dozen contractors working on our home over the years-most were great- some ok, and a maybe one bad. Pete and the team at Gus Pools are hands down the best contractors we've ever worked with-- period. Honest, reliable, incredibly responsive and fairly priced. (In fact their prices are too reasonable and should be raised!) Just nice, decent folks you don't see much of these days. His recommendations were also fantastic- we used his mason, Eddie who was also amazing. And his architect Genarro Finelli. I saw some negative posts by a few haters about not being able to get Gus to service certain people's pools, because they weren't built by Gus. That just motivated us to have Gus build our pool so they could service it!