Don't waste your time! I inquired online about a stealth pool. Adam asked us to drive to the…read moreshowroom 45 minutes in order to get any information. We paid a babysitter, drive 45 minutes each way, and sent him our survey... during our visit he verbally gave us pricing and options reluctantly. He didn't want to give pricing- I had to ask and he was almost taken back that I asked! He committed to sending in writing and also to sending details for financing - never sent! I followed up by email twice telling him we want to MOVE FORWARD- no response. I never received financing options. I never received next steps. I never received the connection to the permit person or the appointment for someone to look at my house. We hired and paid a babysitter to drive 90 minutes and to beg a sales person to help us. It has now been 10 days and no response!

We had Westrock install an in-ground pool in our home several years ago, and they have handled our…read moreservice ever since. We had the best experience with Westrock -- they always go above and beyond, and their service team is second to none. I highly recommend Westrock if you are looking for an in-ground pool and ongoing service.

Pretty pricy but they are allowed to be because of this high demand. Staff are very patient and…read moretreat you like they would like to be treated. Very helpful and are prepared for all situations.

DON'T BUY A POOL FROM HERE!! We originally chose Leslies because we wanted to deal with someone in…read moreperson. We would have got more honesty from an online store. After we ordered a pool on a Sunday afternoon I knew something was wrong when the charge, which was originally showing as a pending on my Amex, all of a sudden wasn't there. But the charge for the skimmer was. I called Leslies in Nanuet where we bought the pool and spoke to Frank. He assured me that there were no problems and it was an IT problem. I specifically said please tell us now if we can't get a pool because pools are selling out all over the place. Again he assured us that we were getting the pool. Well the skimmer showed up but still didn't hear about a delivery date for the pool. Well after lots of back and forth only with me reaching out and Frank promising he'd check on the status for me which he never did. My husband had to go back to the store since Frank still wasn't returning my phone calls. Still no answers. I finally called another Leslies and told them the story. Then the GM called me back Ryan or Brian. No apologies from anyone after two weeks I heard I wasn't getting a pool and there was a glitch in the system and that it happens sometimes. Disgusting customer service all around. If they had just apologized in the first place I wouldn't have been so upset. Just returned the skimmer to the store and Frank tried to give us some halfhearted apology/reason why things happened this way. Unacceptable!!!

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

The owner Armando comes over at the beginning of July. Draws and picture and has grandiose ideas…read more Spends two hours at our house, shows us his portfolio. Tells us that he has 16 crews working and can easily handle the work. We tell him we want to move forward. Then I call his office once per week for a month. I finally receive the below email (he's too busy to ever return a single call once). What a waste of time. We also got the feeling that he looks for people with unlimited budgets, and apparently our newly build over $1 million dollar home with a 3 car garage and 1.5 acres was not impressive eno ------- Good morning - I hope all is well, as always. First and foremost I would like to thank you for your patience on the matter of our proposal. The time you have spent is valuable to Cool Pool and I would like to emphasize that. However, given this seasons work schedule it has been determined that we cannot provide the work/services necessary for updating your liner pool including the patio work. This includes the time for design/estimation/scheduling. I know in our previous conversations we have touched on this - but I would like to reiterate how thankful we are of your time. But again, our construction schedule is booked until this time next year - tentatively. If you have any further questions/concerns please feel free to respond, creating a chain of conversation you and I can both reference. I will always be more than happy to assist you in any way that I may. With utmost sincerity, Noel Cool Pool, Inc.

Had a great experience with Cool Pool. Mondo and Mike could not do enough for us before during and…read moreafter the project was completed. I highly recommend them and have had other people use them after hearing what a great experience I had with them. They also cannot say enough good things about Cool Pool.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Horrible...rude ....staffed with too many lifeguards that sit on their phones all day, catch an…read moreattitude when they have to actually get up and sit in the lifeguard chair.

If I could give negative stars I would. This company is the worst run company I have ever seen in…read moremy life. They do not know how to communicate, convey meanings, and are never on the same page throughout the company. I hope if anyone ever thinks about using American Pool for anything your expectations are as low as humanly possible because that is what you will get.