After years of my parents using Vernon Pools & Spas, I finally went outside today and got these…read moreguys' names since I'll be taking over all the household and pool duties now that my parents are living in Georgia. Scott, Ron, and Chris have been opening and closing our pool for years. They're fast, they're friendly, and most importantly, they come when they say they're going to come! Thank you guys for all your hard work over the years, especially lugging everything up and down our moss-encrusted cement basement stairs. Even I'm terrified to use that outside staircase, but somehow you guys have never once mentioned how horrible it is. Great guys, great service, and definitely deserving of a five-star review!

I would give them zero if I could. I paid $175 for them to come look at my pool. They took a salt…read morereading and made sure the panel was set for the right salt cell. Told me I needed to buy the $1,000 salt cell that was the name brand when they can't do the work until I do. I went out and bought the name brand salt cell. I called them up and they said they would not work on my pool because I didn't buy it from them. They use to be good, about 10 years ago.

First time in my life that Ive taken the time to write a review, but I absolutely felt it necessary…read moreto WARN you all about this company. STAY AWAY!!!! Overpriced. Dishonest to a point bordering on fraudulent. Incompetent. We hired the company to "open our pool".....$1000 bucks (which is ridiculous)....and they leave a note that says: "Will have to come back to finish the vac, backwash, and balance the chemicals *Pool was a bit murky, so we left the system running 25/ in service until we return" Im not sure, but sounds to me as though they didn't finish the job and they are coming back, right? NO!!!!!! I called to ask when and they said they would send someone out for and additional $500 bucks...and stupid me, I agree!!!!! because Im the type of sucker that a business like this relies on taking advantage of. So thats the end, right? NO!!!!!!! They don't show up and when I call again, its my fault!!! So now we are two weeks and about $1500 bucks into getting this pool open and still no end in sight. But is that the end? NO!!!!!!! We were charged nearly $1000 bucks to replace 15 small tiles!!! Why? IDK....perhaps they flew artisans in from Italy. $2500 bucks....15 small tiles.....and a bowl of water I can not swim in.....do yourself a favor.....find someone that has some pride in their business, some sense of value for the customer, and frankly someone that will be around next year.......because these guys will go under and deserve it. AND SHAME ON YELP FOR MAKING ME GIVE AT LEAST 1 STAR!!!!

My ~45 year-old in-ground vinyl pool finally succumbed to all it's electrical, plumbing, equipment,…read morecoping and deck problems just before COVID started. We spent over a year trying to find a fair priced, communicative, and quality contractor who was even available to do the renovation work. We had ridiculously high quotes, quotes not itemized, blatant gouging, and folks who would not even return phone calls. Then we found Brian and Northstar Pools. From the first moments, I knew this was not your average NJ contractor. He was extremely polite, knowledgeable, humble - and clearly held to their mantra of providing only caring and customer-focused service - but he really knows his stuff on top of that! His prices were fair and enumerated in detail, so I knew exactly what I was getting. But it took a couple of months while I did more research - and during that time he was ever so patient, answered all my questions, and helped me arrive at a plan that worked. Once work started, he and his crew worked very hard and efficiently to tackle this beast of a project. As I was juggling the logistics of the other related landscaping and electrical work (and not to mention the weather), Brian was super accommodating and patient in coordinating all the work with me. When the inevitable need for plan changes occurred - Brian took everything in stride to make sure I was satisfied. The DIYer and engineer in me forced me to ask a LOT of questions as work progressed (and I mean a LOT). Brian answered every single one of them patiently and professionally - even the stupid ones. His craftsmanship and attention to detail were clearly evident. He even crawled ten feet under the new liner he just installed to remove a few pebbles that had found their way underneath - on a nice hot August day no less. Thank-you Brian and your great team for the work you did - and the manner in which you performed it. We are so blessed that we found you.

Been using them for YEEAARS now. Unlike the other pool place in town, this family owned business…read moreis friendly, helpful and very knowledgeable. Had a liner replaced a few years back and again...couldn't be more satisfied. They installed a heater too. Thanks to the wonderful people at MAS, I can now extend my swimming season. YOU ALL ARE THEE BEST !!!! ME Pedhoretzky

Keith and his team are awesome. Very knowledgeable and solid prices. They are always open to help…read moreout and give advise

I've been a pool owner for over 25 years We have gone…read morethrough about 14 different companies. It has taken over 25 years to find an honest and truly KNOWLEDGEABLE pool service company that didn't charge me for unnecessary services. My pool heater stopped working in early July, Our then, former service company checked it out and said it was a leaking core therefore the whole heater needed to be replaced. 2nd opinion from a nationally recognized company said the same. Vision Pools was recommended by the heater manufacturer as a good service company in my area. They told me that their experience with Vision is always a good one. They came out assessing the problem and made a Simple repair after confirming that the heater was NOT leaking. Vision Pools wants to keep a client forever and to do this they do the right thing. A good philosophy. The service men are very nice and knowledgeable The owner, Keith, assessed the heater before he sent a serviceman. The office staff follows up as promised and always get our messages to Keith and calls us back.

We are very pleased with New Vision Pools. We realized in June that we needed a new "in ground"…read morepool liner. Kevin ordered it and installed it within three to four weeks. Other pool companies told us they couldn't get it done until sometime in August. Very reliable and fair pricing. Would definitely recommend.

I can't recommend Kenny enough!!!! I didn't expect a call back so quickly, a fair quote that he…read morestuck to, and such wonderful work! He takes the stress out of owning a pool!

I already left a review last year, but wanted to post an update due to new information:…read moreA year later after Lakeside Pool butchered the project, we found ourselves dealing with legal claims from his supplier's attorneys, who were attempting to recover payment for goods that Ken had allegedly received but never paid for. Rather than accepting responsibility, Ken attempted to shift the blame onto us. Fortunately, we maintained thorough records and receipts that clearly disproved his claims.

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

Always a positive experience working with Matthews Pool & Spa. They've been providing weekly pool…read moreservice for years, and recently renovated our patio, fire pit, put in new led lighting, new pool lines, filters, and new liner. Matt was clear and up front throughout the process, always following through on deliverables, and extremely responsive to all of our questions and concerns. Overall a great experience and the end result exceeded our expectations. Highly recommend! Nikole

Matthews Pool & Spa offers tremendous service and value. Matt and his team are dedicated and…read moreconsistent, and my old pool is in great shape. Matt is hands on, and he always offers practical and economical solutions to any issues that arise as the season progresses. I switched to Matthews Pool & Spa five years ago, and I am so glad that I did. With his own name on the line, Matt really cares about the quality of his work and service.